Comentarios de los clientes para Red Carpet Inn

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Red Carpet Inn

Clasificación general:

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Steve R.
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Give the staff some training in how to do rentals.. make sure equipment is out of the snow before pick up and straps and ratchets are functioning properly.. poor service

Angele M.
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The manager/worker had no clue of the rental even when i called twice prior to the pick up. My husband basically had to do the paperwork for her. He even had to go behind the desk to clarify issues. They were also not wearing masks and were very hard to understand. I also dont understand why when we arrived to pick up the trailer something on the computer came up about a rental in 2009 but never did when booking the trailer on the telephone. This time... our experience was not at all the service we usually have received in the past. Very disappointed!

denis V.
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Waited over an hour for the my paperwork, due to slow network or computer, and the lady told me 3 times I was getting a receiver for my truck to pull the trailer. But they don't have them, she didn't understand English well enough. other than that trailer work well. thanks

Kent M.
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Ensure all people working the uhaul desk are knowledgeable about truck return procedures. In the end I just did it online.

ward C.
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El cliente no dejó un comentario.

evelyn G.
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El cliente no dejó un comentario.

tenzind L.
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Very good

bill S.
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El cliente no dejó un comentario.

brian A.
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Service was exceptional, very pleased.

mike E.
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El cliente no dejó un comentario.

PAUL M.
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El cliente no dejó un comentario.

Joel D.
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El cliente no dejó un comentario.

SYLVAIN M.
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Have someone who can speak proper English would be a start, have someone who can operate a computer would also be handy, someone who can take care of a reservation within less than an hour (very generous) This location had no clue what they were doing and it took over an hour and a half to get my vehicle which was already not what I had reserved.

RICHARD L.
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Business needs an updated computer system as it takes over an hour to complete paper work. Nobody takes care of the equipment as one lock for the sliding ramps was not working properly and kept sliding out. Manager at the end was most helpful but still took way too long to complete paperwork.

lebreton A.
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El cliente no dejó un comentario.

BARBARA R.
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I would strongly recommend UHAUL cancel their contract with this location. Not only did the agent refuse to get up and inspect the vehicle, they sent me all the way across the lot TWICE to photograph the mileage and gas level. They then told me they couldn't close the account while I was there waiting which I now believe to be a false pretense to bill my credit card $104.72 + HST for a fill-up charge (I assume he gets to pocket this money) while the gas was at the exact level of pick-up. Clearly a very untrustworthy place - Sudbury people - AVOID THE RED CARPET INN in LIVELY if you don't want to get ripped off and called 'Sweetie' by a misogynistic thief!

Kelly M.
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El cliente no dejó un comentario.

fancy M.
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El cliente no dejó un comentario.

SADIYQ M.
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El cliente no dejó un comentario.

BRIAN B.
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El cliente no dejó un comentario.

Jeffrey P.
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El cliente no dejó un comentario.

Michael H.
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Very disorganized I returned the trailer before the return time Uhaul called 2 days later asking why I didn't return the trailer yet The rental process was also disorganized I called uhaul direct placed order gave info and set up pick up time All had to be redone once I arrived to pick up

Dave M.
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El cliente no dejó un comentario.

Carey L.
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Great service. Came in a bit early with no hassles. Brought the truck back early with no issue. Truck was terrific! Drove well. Overall very happy!

Patrick V.
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El cliente no dejó un comentario.

Billy F.
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Maybe just make sure that people don't have to wait to long at reception if going in to drop off keys

Janet J.
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El cliente no dejó un comentario.

Edward G.
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Your central business and the pick-up location appear to run a scam whereby you can each point the finger/lay blame on the other one. The truck I had ordered some ten days previous ...had been mysteriously ordered to Southern Ontario just the day before I was to pick it up. The replacement(smaller truck) I was the offered was out for repairs...and the next one was locked...and so again I waited while the combination was found. We are now at least an hour behind schedule as these unanticipated "glitches " are resolved. Then my packing blankets have to be found ...and the lack of the pre-ordered moving dolly has to be addressed. More time spent picking up what I've contracted for ...rather than actually moving. When I finally got the vehicle and arrived at the moving location...upon closer inspection...I had to clean up the interior to make it suitable to transport items. Apparently you don't follow your own policies...there is a $25 dollar extra charge for returning the van if it hasn't been cleaned out. SO WHICH IS IT....do you not bother with that charge ...or do you take the money ...and not bother to then clean the damned van? I was forced to engage an extra vehicle(not from you) to deal with the shortcomings. I also managed to get more help. When I returned your van the gentleman behind the desk (same person as in the morning) was more amenable to listening than in the morning and tried to be more helpful. But it had all made for a very stressful move. I would rank your service as ABYSMAL ...and would never recommend it to anyone...not even an enemy!

ARSENEAULT D.
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El cliente no dejó un comentario.

jamie C.
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El cliente no dejó un comentario.

Tom S.
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El cliente no dejó un comentario.

KAREN G.
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This is my confirmation email, of my order for the truck I booked. Dear KAREN GARRARD, Below is a summary of the order you placed on Monday, March 12, 2018 and what you can expect next. Additionally, we have set-up a free resource page just for you at uhaul.com , which provides helpful information on your move. Rental Equipment You've selected a 10' truck for your move. Your preferred pick up location on Saturday, April 28, 2018: 1st Rate Auto Sales 1237 Kingsway Blvd Sudbury, ON P3B2E9 (705) 419-1105 A U-Haul representative will contact you to schedule you at the most convenient agreed upon location with available equipment. If, for any reason, you need to make changes or cancel this reservation, please visit your account at uhaul.com by Friday, April 27, 2018 . The day before, the truck I booked 6 WEEKS prior was changed to a 15 ft truck and pick up was changed from 7 minutes away to 20. This was unacceptable! But at the time I did not have a choice. Will I next time, or will I have to choose another moving company? Karen Garrard

Kjell C.
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El cliente no dejó un comentario.

Glen T.
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El cliente no dejó un comentario.

RICHARD G.
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El cliente no dejó un comentario.

LEONARD A.
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El cliente no dejó un comentario.

PAUL R.
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UHAUL provided an upgraded vehicle for us at no extra charge when the one we had booked turned out not to be available. Equipment was great too. Thanx for helping make our smooth move!!

BRANDON B.
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El cliente no dejó un comentario.

PAUL R.
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El cliente no dejó un comentario.

cathy Y.
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The lady filling out the paperwork kept complaining about the computer. I had booked it for 10:00 am and didn't get out of there until 11:30. Not acceptable.

MICHEL C.
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The service was awful, we waited for over an hour to obtain our rental truck. The customer service agent could not work her computer properly and had to have a customer help her. We also were not informed of all the costs involved in the rental so were left to pay a bill higher than expected. Suffice is to say we will not be renting from uhaul again.

DEL V.
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If you are doing online uhaul rental you can not get a short notice rental because they state that they/representative will get back to you after going through the application/rental/payment within 24 hrs.So if someone needs a quick rental item you have to call it in & talk to uhaul Rep to find item & which location will have one available. It should be visable & stating this fact on uhaul site so applicants won't waste time going through rental process online.Better to use the phone service.which I did & the Rep found what I needed/pickup location quickly with no waiting time. Picked up needed trailer & on the road within 2 hrs.

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El cliente no dejó un comentario.

Camille L.
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The experience was very good!

BARRY D.
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El cliente no dejó un comentario.

Kurt F.
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Very polite and helpful gentleman and female. They were very welcoming and helpful and completed drop off with no hick ups or issues. Thank you

Kevin L.
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El cliente no dejó un comentario.

AMY A.
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El cliente no dejó un comentario.

Romina G.
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El cliente no dejó un comentario.

MIKE L.
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El cliente no dejó un comentario.

Meghan D.
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El cliente no dejó un comentario.

Denise M.
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Very friendly - great service

lewis L.
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Very poor customer service in trafficking. The woman at the Red Carpet was kind and patient however she was given the run around in trafficking being sent to every province for assistance beside Ontario. Our pick up time was 8 am and didn't get to leave the depot until after 10 am. We had packers hired for 8:30 am and they had to wait over 1.5 hours at our cost.. very upsetting and costly. I've used uhaul before and have to use it again on June 1st and am apprehensive to do so

Mark H.
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El cliente no dejó un comentario.

Glenn S.
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El cliente no dejó un comentario.

GUY T.
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staff need to know how to serve clients. It took me over an hour to get the paperwork done. I had to dig the trailer out of the snow to get it at 1030 at night

Felipe T.
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I had 30 furniture pads ordered and the didn't have ready for me. I had to find another location to take my pads. The auto transporter was buried in snow and with ice all over it. Next time would be good if all equipment are ready by the scheduled time.

Richard L.
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Did not get what I ordered. Could not get the only trailer on site until Uhaul itself got involved due to a lame computer system. Nothing but a big hassle. Improve the computer system.

JOHN S.
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I called prior to drop off to ok location change, nothing but rude and dismissive attitude, I am also pretty sure they overcharged my credit card. Will never use them or recommend them again.

Barb B.
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El cliente no dejó un comentario.

Jeff H.
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El cliente no dejó un comentario.

Terry L.
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Owner was not on site or available. Other people who came were not pleased either.

TAMMIE W.
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Got overcharged 10 bucks, for blankets, I never received. Took over 40 minutes, to figure out, if they had a trailer. Printer wouldn't work, so I never got a copy of invoice.

SARA Y.
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I had reserved my Uhaul rental several days prior to when it was needed over the phone with the headquarters in Brampton. Upon arrival to the Lively location NONE of my paper work was there. Everything needed to be done again. This was very disappointing and time consuming.

DAVE B.
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The UHaul agent is very friendly and accomodating. He should be commended for his dedication to customer service. As a person with a mobility issue (one of my legs) I frequently encounter poor service. Your agent was wonderful and very polite and friendly. Thank you for that service

JULIA G.
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Have a truck in the location requested. If not possible, perhaps a location that isn't 150km away from the move site. It was extremely inconvinient and extremely unprofessional to let me know only 2 days before our move date.

BARB B.
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It was fine. The hotel itself is a bit rundown, but I'm not staying there, I'm only picking up a uhaul. It's very conveniently located right on the hightway.

DANTE M.
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El cliente no dejó un comentario.

STEWART K.
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Try harder. The representative was terribly disorganized and the manager even more so. My print out was unreadable (Printer wasn't working) and I was charged for fuel when despite fueling up upon return. Further, I've been assured that a district UHaul rep will call me back within 24 hours (at least two times since Oct 3 and no call), so I have no recourse for questioning the bill. This was the worst experience of customer service that I've had.

CHRISTINE P.
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This location represents uhaul. And the staff here is a joke. I walked in and asked for the rates of a cargo trailer or the small 15' truck they had on the lot. She pulled some random nbers out of her hat and continued to eat her pizza and chat with a friend, while I had said that I would go with the truck and stood at the front desk counter, took out my drivers license and credit card. When she was done chatting up her friend, and 10 mins later - she asks again if I need help. I said yes I would like to rent the truck for the day. Oh I'm sorry she said I thought you just wanted pricing. If I wanted pricing I would have left after? Then on to the actual rental. She said that she had done one for the truck just the day before, but she started to get frustrated with the system and called the uhaul help line. We had to give her all the info and go out side and check the truck for her, for the id. She didn't conform the mileage, she said that she could go off of yesterday's? I received no paperwork and I have no idea what using the truck for a good 11 hours costed me? I could have reserved everything online and just picked up. Horrible service and I will never go there again

JOHN D.
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El cliente no dejó un comentario.

DEBRA D.
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El cliente no dejó un comentario.

PETER S.
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El cliente no dejó un comentario.

BILL F.
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El cliente no dejó un comentario.

WILLIAM W.
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The operator tried to extort a sur-charge on top of my fee for being a little late on drop-off .

MIKE P.
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El cliente no dejó un comentario.

DAN D.
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i lived in Hanmer, Ont.at the time so the pick up location was not good for me. I used about an extra 50 to 100 kms just getting it back to my place, so the rate per kms should be reduced for customers who have to go out of their way, like this.i

SAMUEL M.
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provide a listing of all available equipment at the location and add more supplies to the location

cynthia K.
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Guy took 30 mins to rent it to us never said a word talked / yelled at his wife worker what ever she was his his language over charged us never again ill use uhaul

JOE N.
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El cliente no dejó un comentario.

JENNIFER K.
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Perfect location.

Bryan C.
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Vehicles should be inspected and maintenance done on a regular basis, the truk i rented seemed to have a sticky transmission. Otherwise i love the u-haul service and experience

NICOLE G.
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My reservation was to pick up in Timmins - 300 km north of this location. For whatever reason, there was no truck for me at my per-arranged pickup location. This added an immense amount of stress and an additional 8hours of driving to an already long trip. The truck air conditioner was broken - 3 day cross country drive with no AC was incredibly unpleasant. Overall I had a terrible Uhaul experience.

PATRICK R.
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Truck had no gas in the tank. It is very difficult to return a truck with an empty tank, so I ended up giving away about $100.00 of gas. Communication was a bit difficult.

DEB W.
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bad truck used to much gas

CHRIS D.
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El cliente no dejó un comentario.

MARY ELLEN J.
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The trailer was clean inside but the tire was very soft, we put air in it and it held until we were almost finished then had a blow-out near our destination. After many, many phone calls finally a truck came to tow away the trailer.

No se han enviado comentarios para esta ubicación.

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