Comentarios del cliente para Real Entertainment

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Real Entertainment

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David G. en

Grado:

El cliente no dejó un comentario.

kim w. en

Grado:

This location was "sketchy" at best. I was glad my husband was with me as I would not have been comfortable in this neighborhood by myself. I had to call the gentleman (and I think woke him up - my pick up time was 6/8/19 @ 830am and I arrived at 820am). He was nice enough but evidently not good at follow through. I had pre-paid for my trailer and it had cleared my bank on Thursday 6/6/19. The gentleman did all rental details on his phone. He collected all my information, AGAIN, that I had put in when I had reserved & again when pre-paid & had the paperwork in my hand. I did not receive a contract nor sign anything - just was given the trailer to start moving my son. Also the trailer had not been cleaned out well since there was quite a bit of change on the floor for us to pick up. I was called twice that day: 10:19am and again at 4:10pm by U-Haul regional people to see if I was still interested in the trailer I had reserved. BOTH times I expained that I had picked up the trailer that morning was in the process of using it and that I would return to the U-Haul store in Meridian, MS on Sunday. Evidently that did not CLUE anyone in with U-Haul that something was amiss on their end and some steps had not been correctly followed.

Sean B. en

Grado:

This was the absolute worst experience moving in my entire life. The pick up location was sketchy and the person was not there at the right time for pick up. Customer service wait time is 20-30 minutes each time. I've had to wait 3 separate times during this awful experience. In what universe does a 6x12 fit 3 bedroom apartment. False advertisement. I will never be using u-haul again and I will strongly discourage everyone I know to never use it again

Brenda H. en

Grado:

El cliente no dejó un comentario.

Roger J. en

Grado:

This location is in a dangerous area, there is virtually no signage and no visible way to tell where the entrance is. You have to phone the guy running it and he comes from around the back through a side gate and meets you on the side. He has no paperwork/contract and you get an email with links. I did not request this location and I'm extremely displeased that U-Haul changed my pick-up location the day before I picked up the truck. This was the only piece of equipment on the premises and I'm pretty confident he picked it up at the Vestavia location and I was sent to him so you could try and get him started in business. Problem is he has no business renting your product.