It was great thanks no problemAlberta M.
Customer Reviews for Real Deal Auto
(U-Haul Neighborhood Dealer)
Chesapeake, VA 23320
Servicios en esta ubicación:
- Lun. - jue.:8 a. m. - 5 p. m.
- Viernes8 a. m. - 4 p. m.
- Sábado8 a. m. - 12 p. m.
- 12/24/2022: cerrado
- 12/31/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Melissa C.
The guy was rude and sarcastic. He charged me, saying my uhaul wasn't cleaned when it was. Reached out to a manager In customer service. Still waiting for a returned call.Quasetta M.
I left my car keys locked in the truck. I called the place he said I can't see them sorry. We looked for hours for my keys. My friends decided to go back and look again and they were right behind the seat?William M.
Nothing really. Very smooth and easy process.Curtis F.
El cliente no dejó un comentario.Ronald M.
The trucks check engine light was on and the tires shook if you went over 55 mph. It was a very rough drive.Karen M.
Overall it was easy to check in and out. They were quick and friendly. No complaints.TRACEYLYNN I.
El cliente no dejó un comentario.Darriel J.
To me nothingNorman K.
El cliente no dejó un comentario.David M.
They were excessive charges, I always clean and gas the trucks when I use them Plus they Charged me for after hours turn in when they closed at 12 noon. I rent form U-haul Monthly and I only drove 22 miles this trip and was charged for gas I replacedKenneth H.
Average drop off. The person did not go out and look at the truck, but was helpful in getting the nonexistent pads of my bill.Scott C.
El cliente no dejó un comentario.Andre S.
The guy at the front desk was very condescending and dismissive. Also displayed MAGA hat proudly on the front desk. I will not be returning to this location.Arnol C.
El cliente no dejó un comentario.Dean R.
Better vehiclesPaul H.
Experience was great other than being charged and after hours fee for contact less pickup/drop off because the drop off site was closed even though vehicle was returned hours before scheduled drop off timeKimberly G.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.ERIC S.
Outstanding service. Thanks!Rex L.
As a hearing impaired person, our conversations was challenged at first as well as how to upload the second drivers license. But all went well but the anxiety associated as a first time driver of a u haul l learned the importance of using both mirrors on the passenger side just prior to making a lane changeâœ…. Overall the return caused me a little anxiety as well but customer service assured me the truck was returned and âœ… U Good! Thanks to everyone who supported this move.Gwendolyn P.
I can't think of anything that they could improve.John F.
Quick and efficient...staff courteous and made it easy to be in and out quickly. Good people to work with. many thanks. recommended !!!timothy H.
El cliente no dejó un comentario.Wade J.
El cliente no dejó un comentario.Erica C.
They guy there was great! Never caught his name but he was awesome!Joshua C.
Would have been nice if my truck was pulled up and ready for my reservation time. I had to go get it, remove the cardboard visor and get it prepared to take.Kami G.
They really accommodated me!Brian S.
Excellent service, very nice gentlemen! Love the ability to use virtual appShelanda B.
The online pickup and return. I had a problem return after hours. Said I didn't return the vehicle so they charge me extra.Delvin L.
El cliente no dejó un comentario.Rex L.
The people there were extremely rude. Acted like they didnt care about anything. The place has no sign to that displays the u haul name. It was very hard to find. I will definitely tell everybody I know not to rent from your company. On top of that I originally ordered a pick up truck from your airline blvd location and they rented to some body else. Also, at that store the people there acted like they didn't care at all. No resolution to the problem they created. I would seriously look at your staffing and consider training or new employees. You lost me as customer and I will 100 percent never be back.darren P.
Customer service sucks and rude.Jeffrey G.
El cliente no dejó un comentario.Donald K.
El cliente no dejó un comentario.Geraldine B.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Zachary M.
Real Deal Auto: If a customer chooses online check-in, please have all available moving supplies in the rented van/truck when you place the keys inside. Uhaul: If a customer chooses online check-in, please instruct on where to get moving supplies and/or have a section in the check-in process that reminds customers to retrieve those items.Collan R.
El cliente no dejó un comentario.CLAUDIAROBIN W.
El cliente no dejó un comentario.WILLIAMJOHN P.
If we are able to do it online â€" then do it all online. I have to reproduce all things via paper and wait another 10 minutesâ€" and go in to get the keys! What a waste of my time!! The truck was sounding like it was a bucket of bolts ready to blow away in the wind. I will use someone else for the price and the hassle that was created. Why should I go to Uhaul? Dirty facility, poor customer service and lack luster products as an expensive price. I have choices and will NOT choose Uhaul again.JASON ANDREW M.
We have always had success renting from UHAUL, clean vehicles, reasonable rates. One major downfall, we would never rent through the virtual (App) process. We wasted over 60min between trying to get the App to release the vehicle and then we ended up having to complete the transaction through an agent over the phone. Lesson learned, we will be dealing in person with a representative.WILLIAM M.
Drove it home to start packing and got in it the next day and I had to jump the battery cause it died. Everytime you turn the truck on it puts you in tow mode.HOPE B.
This was not the drop off location. It was Clearbrook Mini Mart in Roanoke, VA.Matthew F.
El cliente no dejó un comentario.LATOYA JANET J.
All went well, very good service.RICHARDALLEN T.
El cliente no dejó un comentario.RICHARDG S.
The upload photo for turn in doesn't work, please fix this.Joseph L.
El cliente no dejó un comentario.JAMES A.
Customer service needs improvement. The attendant was not very friendly I would be losing customers if I treated them the way this location did.ROBERTOCARLOS G.
The 26ft truck I rented had no power steering. It was extremely tough to maneuver to park in the neighborhood to unload. The lift door looked like it was rusting out. And a tire on the very back right side had a big gash into it. Feared it would pop possibly.MICHAEL F.
Change management playing with customers money poor business. Didn't have no copy of the contract telling his customers his printing broke.THERESAMAE F.
The truck was dangerous to drive when you hit the brakes it jerks to the left. Tried calling uhaul several times only to get disconnected when being transferred. I am very disappointed. I will never use uhaul again!Kelly D.
Nothing everything was niceCRISTIANA R.
Vehicle ran great, service was awesome. Only issue was radio did not work. Three hours of drive with no music was alittle boring. If radio worked would be 5 star review.ADAMBRIAN U.
El cliente no dejó un comentario.Jomo M.
El cliente no dejó un comentario.JOSHUA N.
Great serviceCHARLESMICHAEL D.
When I went to pick up my reservation, they weren't prepared at all. Tank was less than 1/4 full, had nothing on their side of the reservation ready, apparently the truck I reserved wasn't a one way truck which the website allowed me the option of, and it costs me 20 dollars more than the cost was when I reserved it.AUTUMN Q.
The key was too big to fit in drop box, I had to put it in garage drop. Also, I did have a dead battery, easy enough to jump on a cold morning, but it was not expected.KRISTINMARIE J.
Initially, the U-haul car dolly seemed okay. However, within an hour of driving we noticed one of the lights of the car dolly was hanging down by its wire. We immediately pull over to also discover the other light was compleletly missing. We weren't driving on an abnormally bumpy terrain--it was just a Virginia highway. We had to take one of our shoe laces to tie on the one remaining light so we should make it to a gas station. Once at the gas station we had to buy duct tape to further secure the light and we bought a second light to ensure that we would not be pulled over for a missing tail light. Hours later the duct tape started coming off in the wind and we had to stop at a walmart for zip ties and gorilla tape. All in all this car dolly added a couple hours to our trip because it began falling apart from the get-go. It was extremely frustrating and disappointing that U-Haul gave us a car-dolly in such a condition.MARLO T.
Alot of body damage to vehicle, but it ran just fine.MARVINORLANDO K.
The rental site and personnel were fine. What was NOT fine was...; I needed to rent a tow dolly. TWICE after making plans I was rerouted to a different pickup location. Both of these were WAY out of my way and inconvenient, requiring me to add additional rental time & my time +gas just for travel. My plan was to obviously operate from a site near my residence. After making plans and coordinating people's schedules, U-Haul would screw them up with "equipment unavailability". It wasn't worth the aggravation. I think I will go buy a dolly.KEVIN M.
Remind me of the truck conditions prior to putting in an electronic confirmation so I go with Penske instead.Aaron H.
El cliente no dejó un comentario.HERSCHELLEE M.
El cliente no dejó un comentario.LINDARAYE M.
Provide better customer service. Only had one dolly. Had to get it myself and I'm handicap. I had ordered 2 never got final bill or receipt.DIANEHAYSLETT B.
Mechanic or guy who worked there was extremely rude, insulted my choice to follow cdc guidelines about the COVID 19 pandemic and wear a mask and refused to check in my vehicle at that time and wouldn't give me a receipt for drop off. The whole thing was very sketchy and I will never go back to that location.GABRIEL A.
They were very rude and nasty at this place! I will not do business with this authorized dealer anymore nor will I recommend them to ANYONE! They over charged me for a cleaning fee of $50 and I had to call U Haul to make a complaint. After review of the pictures uploaded the U Haul manager agreed on providing me a credit for the way it was handled and also because the truck was not dirty. They said we dropped trash in their parking lot and they charged us for it. They are making U haul look bad doing business like that. I will continue to use U haul service but will not thru an authorized dealer. The experience left a bad taste. Poor Customer Service @ Real Deal Auto! They ARE NOT the Real Deal. Do not rent from this placeTERREADAWN B.
I never received the furniture dolly, pads, or appliance dolly.Devynn A.
El cliente no dejó un comentario.Pat M.
Very nasty employees. Not helpful at all.Leah L.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.KEITHROBERT J.
Super easy drop off.LARRY EDWARD C.
El cliente no dejó un comentario.Ozkan C.
El cliente no dejó un comentario.Alexis W.
I reserved my truck at 6 and got it at 8. My truck also had its cat converter cut off and it was absolutely nauseating driving from my apartment to my house which was a 30 mile drive to and from. I honestly don't know why I was even charged for this service. I was so tempted to leaving the truck at a location close to my house but I still needed to get my car I left at the original uhaul location.CODY G.
El cliente no dejó un comentario.Rossy E.
Truck made humming noise and felt like it was going to stop while driving and breaking, self return took way too long!DORIS C.
The gentleman i dealt with was absolutely amazing. Great customer service and the entire transaction was fast and easy. I highly recommend this location!CRYSTAL W.
Nothing everything was fine.JAMESANTHONY B.
El cliente no dejó un comentario.TONISHALASHAY D.
I didn't get my moving dollie I paid for but other than that it was good. Hoping I can get a refund for thatSean D.
The tire pressure sensor was on, but the location informed me that this was a fault that needed to be fixed and that it was not because the tires were low on air. It would be good if this problem was resolved so that the driver could reliably use this feature to inform them of any safety issues with tire pressure. Aside from this, pick up was easy, as well as drop off. Vehicle was clean enough and drove very well.Christopher C.
Website issues for check-in.Ray D.
The guy in the office is suckCRISTIAN R.
The customer service was trash uhaul needs to move its location for real deal auto. They did not have the car set up for us even tho we requested the 24/7 pick up so we had to sit around until the shop opened then the man working was rude to us. Making comments as it didn't involve him it was uhaul problem as to why things were not set up correctly. Wasting our time and moneyâ€¦ worst experience ever.Weldon P.
The trailer was full of dirt when I picked it up. I had to wait for the trailer to be blown out. After dropping it off I was charged a 15 dollar cleaning fee. I called the branch for a refund and they sent me to customer service. The phone wait is 55 minutes. I called the branch back and they wouldn't pick up the phone. I expect to be contacted.MARK C.
El cliente no dejó un comentario.Carlos S.
29373983 I was ripped offdouglas F.
El cliente no dejó un comentario.DENNICELYNN R.
El cliente no dejó un comentario.ERICALYNN S.
El cliente no dejó un comentario.DAVID JOSEPH L.
Very convenient location with prompt service & 24 hr. refueling available right next door.EDGARARCHER C.
Very generous and helpful. Assured me that my car would be safe while I moved, and the pick up process took no time. I would recommend this location!Amy S.
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