Comentarios del cliente para Real Deal Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Real Deal Auto

Grado total:

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Cynthia C. en

Grado:

Not a thing great customer service clean vehicles.they answered all my questions.

Shakita W. en

Grado:

Great job all around.

BRIAN W. en

Grado:

El cliente no dejó un comentario.

Shelton W. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

The 20' truck was in very good mechanical condition. I was pleasantly surprised by the decent gas mileage I got. Overall, a very good rental experience.

SAMUEL P. en

Grado:

El cliente no dejó un comentario.

Alex P. en

Grado:

Great service, very efficient!

Jeanne Marie C. en

Grado:

El cliente no dejó un comentario.

KIWANA H. en

Grado:

I was charged for a vehicle I did not rent. My bill was supposed to be under $30 bucks, which I was charged for. I had the vehicle for less than an hour and went less than 15 miles. But then I received another charge for a vehicle I did not rent for over $200, for three days and over 150 miles. I will never use this location again. I went to the location and was given the run around about there is nothing they can do. I have to call the 800 number. ??????

ALISHIA J. en

Grado:

El cliente no dejó un comentario.

jeniffer L. en

Grado:

El cliente no dejó un comentario.

Flodoir P. en

Grado:

Need to do a walkthrough of the truck with the customer to identify/note damages on the vehicle.

Marvin L. en

Grado:

We weren't able to pick up the truck at the appointed time because the pick place had closed and the U-HAUL tech couldn't help us. She tried for an hour and a half. So we had to return the next morning when the business opened. We were told that the truck had some problems starting, but if you giggled it a bit, it would start. Our truck broke down on us as we were leaving our first destination. It had to be towed to the second one over night. This threw our schedule behind by a day because we couldn't unpack it at the second destination until the morning of a second day. This was a very bad experience for us! I'll have to look for another company in the future.

Tod G. en

Grado:

El cliente no dejó un comentario.

Steve D. en

Grado:

El cliente no dejó un comentario.

Kimberly J. en

Grado:

El cliente no dejó un comentario.

kara H. en

Grado:

Had some concerns as the check engine light was on, once they explained the issue I felt a little better. It was not a good day for me personally but the staff was friendly, profession and efficient

sheree P. en

Grado:

El cliente no dejó un comentario.

JOHN R. en

Grado:

I was ripped off for a cleaning fee of 25.00. I left that truck clean on return. The guy at the scene refused to look at the truck upon return. When I went back to talk to him about he was very abrasive and rude. I will never rent from this individual again !!!

Brian C. en

Grado:

Owner was very rude over charged me for cleaning!!

Nancy D. en

Grado:

El cliente no dejó un comentario.

Kina V. en

Grado:

El cliente no dejó un comentario.

Jennifer R. en

Grado:

When I first pulled up with the trailer I was immediately helped. I asked where I could park the trailer and I instantly knew I could not back it up so easily. The owner asked if he could do it, I gladly obliged. He drove my husband's truck really well and very carefully. Thankyou for making the drop off easy!

rashida C. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

El cliente no dejó un comentario.

Fred L. en

Grado:

El cliente no dejó un comentario.

mickey H. en

Grado:

El cliente no dejó un comentario.

Damien J. en

Grado:

I was charged for fuel i didn't use I was charged to clean the truck even though it was clean just a terrible location. They also over booked the truck almost didnt get the truck even though I scheduled a few days out. I would advise finding a different location.

Daryl T. en

Grado:

The employee was very upfront about what we needed to do so that we weren’t charged anything extra which I appreciated. He was friendly and quick. This was our easiest move. Will definitely use this location in the future

wilfredo S. en

Grado:

El cliente no dejó un comentario.

Brandon C. en

Grado:

Don’t charge a cleaning fee when the truck was properly cleaned. Worse service ever!!!

THOMAS G. en

Grado:

Staff very professional and friendly. They connected trailer and check all lights were working...

KENNETH S. en

Grado:

All was great.

Rex L. en

Grado:

El cliente no dejó un comentario.

amber B. en

Grado:

El cliente no dejó un comentario.

Rex L. en

Grado:

The fast and efficient check-out and prompt check-in following an after-hours return was much appreciated. I will rent UHaul again!

Regina N. en

Grado:

El cliente no dejó un comentario.

Shelby Q. en

Grado:

El cliente no dejó un comentario.

JUSTIN W. en

Grado:

El cliente no dejó un comentario.

Matthew R. en

Grado:

We were overcharged, lied to and had a huge problem ordering a truck. we talked to 4 different workers all of which gave us a different price. We ordered the truck online and then when we went to pick it up it wasn't there and we had to find another location who had the truck that we needed for the time that we needed. But because we had to pick it up later than what we requested it threw off our moving and we needed to request another day. I was told we only paid $25 for the truck but our bank statement says $60. Then we have an email saying we have to pay over $100 for the 1 extra day. We are furious and will never use Uhaul again. My husband will be contacting the cooperate office soon to share his experience.

Wyakein M. en

Grado:

El cliente no dejó un comentario.

DANIEL F. en

Grado:

n/a

Brittney B. en

Grado:

El cliente no dejó un comentario.

Quinette B. en

Grado:

El cliente no dejó un comentario.

Essie D. en

Grado:

Everything was fine.

Zena D. en

Grado:

El cliente no dejó un comentario.

Amie S. en

Grado:

El cliente no dejó un comentario.

michael D. en

Grado:

I was charged a cleaning fee and I have proof that the truck was cleaned prior to turn in. Owner said he’s not giving me “shit” after I asked for the 25 dollar cleaning fee to be removed.

doug W. en

Grado:

El cliente no dejó un comentario.

Tiffany W. en

Grado:

El cliente no dejó un comentario.

JENNIFER O. en

Grado:

Rick was very helpful. Experience was great over all. Clean truck and we had no issues.

Reginald G. en

Grado:

Returned truck clean with blankets folded. 25.00 charge applied ??

rose W. en

Grado:

El cliente no dejó un comentario.

Celeste D. en

Grado:

Gentleman was very professional ,helpful and courteous. Advised me to get in touch with pick up site and inform them I received NO (0) pads to make sure I wasn't charged for them. Highly recommend this drop off point.

Melissa B. en

Grado:

I don’t believe there is anything that Rick could improve! His customer service skills were exceptional! He made my experience so much more easier. Thank you Rick!

DONNA W. en

Grado:

This rental site was quick and easy to rent from would use again

ROWAN M. en

Grado:

Very courteous and professional experience. Clear instruction and comments were provided to assist me regarding the truck and relevant safety and areas to contact if any issues arose.

Sohn M. en

Grado:

A lot of complaints on line but service was great and truck was in great condition. Following the guidelines and returning clean made the experience a breeze.

Williams M. en

Grado:

Very nice facility and staff was great!

Brandi R. en

Grado:

El cliente no dejó un comentario.

ARTHUR O. en

Grado:

I have rented several trucks over the years and this U-Haul dealer was by far the best that I have dealt with. One of the reasons I have not rented more often is because the dealer is usually hard to deal with. Not Real Deal Auto, I highly recommend them to anyone.

Erwin H. en

Grado:

El cliente no dejó un comentario.

SHAWNDA D. en

Grado:

I WAS TOLD TO MAKE SURE I SWEPT OUT THE UHAUL BEFORE BRINGING IT BACK. I SWEPT THE UHAUL OUT VERY WELL. I RETURNED IT OVERNIGHT. I LEFT THE KEY IN THE BOX. I RECEIVED AN ADDITIONAL $25 CHARGE FOR CLEANING. WHEN I CALLED THE MAN TOLD ME HE HAD TO SWEEP THE VAN OUT AND THEIR WAS ALOT OF SAND AND THAT HE HAD A PICTURE. THIS IS VERY UNTRUE! I SWEPT THE VAN OUT. IT IS VERY STRESSFUL TO MOVE AND BE CHARGED FOR SOMETHING YOU KNOW YOU DID NOT DO. IN THE FUTURE I WILL NOT LEAVE A UHAUL OVERNIGHT I WILL RETURN AND GO THROUGH THE PROCESS OF EXAMING THE VEHICLE. THIS MAN LIED. I AM A SINGLE MOTHER BUDGETING MY MONEY AND I WOULD NOT HAVE RETURNED THE VAN UNSWEPT. HE SAID HE HAS PICTURES. WELL I BELIEVE THEY ARE FRAUDULANT PICS. I WAS VERY DISPLEASED WITH THAT. AT FIRST I WAS SO HAPPY I HAD FOUND A NICE PLACE TO RECOMMEND TO OTHERS. WHEN I PICKED UP THE VAN I WAS VERY HAPPY. HOWEVER I FEEL HE FRAUDULANTLY DID THAT. AS A CHILD OF GOD. I PRAY GOD CORRECTS THIS MANS HEART.

john W. en

Grado:

El cliente no dejó un comentario.

Thomas K. en

Grado:

The owner seems to care about the condition of his vehicles and it shows. Will use them for most of my rentals moving forward!

robert L. en

Grado:

El cliente no dejó un comentario.

Antonio R. en

Grado:

Quick and easy only thing was the extra miles to get truck I needed. Overall satisfied

Victoria R. en

Grado:

The only thing is when I arrived it took a minute to find someone. He was outback, but granted I was a tad late so that can be forgiven. He was very respectful and explained everything and didn't mind answering my questions. Made the process so much easier.

Chris E. en

Grado:

El cliente no dejó un comentario.

KIMBERLY B. en

Grado:

El cliente no dejó un comentario.

Stephen W. en

Grado:

The Dollie was not available at pick up. Please inform the customer if some equipment is not available. It was a great and smooth transition. Thank you so very much!

Craig P. en

Grado:

El cliente no dejó un comentario.

ERNESTINE S. en

Grado:

El cliente no dejó un comentario.

terry J. en

Grado:

Great Service

Robert M. en

Grado:

El cliente no dejó un comentario.

MICHAEL C. en

Grado:

El cliente no dejó un comentario.

Axel P. en

Grado:

El cliente no dejó un comentario.

Nina M. en

Grado:

PLEASE, PLEASE BE CAREFUL PEOPLE; This Dealer is a RIP-OFF he charges you extra fees in return because his Business is not doing very well. So to make sure he makes some money he over charges his Uhaul Customers. He charged me $20.00 for cleaning in which I only moved (3) 65inch Brand New in the Box never opened Televisions and a Huge Wall Painting and he said he swept out a pile of dirt. How can a truck get dirty with (4) Brand New Wrapped Pieces. Uhaul needs to cancel his contract; he is a fraud.

Paul P. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

El cliente no dejó un comentario.

tyrone S. en

Grado:

Friendly staff and truck was very clean so I made sure I took it back the way I received it.

Mark M. en

Grado:

After towing our 73 Ford Bronco, my son in law realized that the brakes on the trailer did not work and that the trailer tongue was bent. this left only 3 inches of clearance for the trailer leg. Before the next time this trailer is rented these problems need to be taken care of.

PARISH B. en

Grado:

El cliente no dejó un comentario.

Randal T. en

Grado:

Nine

Melanie K. en

Grado:

El cliente no dejó un comentario.

Sherry W. en

Grado:

I am so glad these comments will be posted for public viewing as I will NEVER USE UHAUL again!! We showed up to location to pick up our 5x8 trailer. Paid in full. The attendant tried to hook up the trailer to our vehicle and said our vehicle hook up was not working and the trailer lights did not turn on. He told us to get it checked. We had just had it installed, so took the trailer and our car to the dealer to have it looked at. They told us it was NOT our vehicle and it was the trailer! The trailer had a 1.5 amp drop and corroded wires on the trailer! We called the place where we got the trailer and they were closing. Said they did not have another truck and could not fix the wiring. Sent us to a different location. The new location also did not have a 5x8 trailer and the technician that did electrical work was out. I insisted they get us a trailer!! They found one... 20 miles away! In heavy traffic we drive to ANOTHER location to get the trailer. Finally... 3 1/2 hours later we have a trailer. It was not hooked up properly and we had to stop two times to tighten the hitch. I called customer service and provided all information of my poor experience. I also asked for a full refund. I received an email 2 days later stating since we "eventually" got our truck we would only get a partial refund. Poor service, poor equipment, poor customer service... and now UHAUL will not stand by their name and issue a full refund. I will never use UHAUL or recommend to anyone I know!

Stephen P. en

Grado:

Dropped off after hours no idea how the location was

Andrew R. en

Grado:

El cliente no dejó un comentario.

Elizabeth E. en

Grado:

I didn't want to purchase the insurance and at first the rep told me that I could use my insurance company. The owner came back and said that I had to purchase the insurance cause he didn't want his vehicle damage. Insurance was 10.00 and I only needed the truck for less than an hour. In an way I felt the statements the owner made was a slap in my face. I really didn't think it was mandatory for uhaul to make customers purchase insurance. Next time I will go to another location.

cecil R. en

Grado:

El cliente no dejó un comentario.

Reginald B. en

Grado:

Just a drop off, I thought I put the gas needle where I found it but I was charged an additional $12. I did inquire but have not heard from the facility.

DEXTER F. en

Grado:

Rented from Real Deal and the truck was great. Service was great and establishment looked good.

Shenelle B. en

Grado:

El cliente no dejó un comentario.

kathleen A. en

Grado:

El cliente no dejó un comentario.

Leslie S. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

annie E. en

Grado:

None at all.

Tonya D. en

Grado:

El cliente no dejó un comentario.

JONATHAN M. en

Grado:

If I could give a rating lower than “poor” I would. I’m sure you guys hear that all the time. Anyway... the dickhead at this location said I returned 2 blankets instead of 5. Not only that he charged me $65 in cleaning charges because he said the truck was muddy inside the back. That’s total bs, it didn’t rain and I didn’t leave the truck in any worse shape than I received it in. Quite a scam he has going there. Long story short I’ll never rent another truck from you douchebags again. My time is worth something too. I spent 3 hours of driving and 2 hours on the phone with “customer service” just trying to find out where I’d be able to pick up a truck, this is after I’d already put in my credit card info and booked almost 2 weeks in advance. I can’t express to you how stressful this whole situation has been, the only bright side is how I’m going to drag the uhole name through the dirt on social media and to anyone who will listen. In total I spent over $500 to rent a truck for a one way trip that was less than 300 miles. I cannot began to explain just how bad of a taste in my mouth this whole experience has left me. I spent so much time and energy trying to get this situation resolved but it’s been no use. Emails, phone calls, in person. Every possible interaction has been subpar. You want to know what you can do to improve for the next customer?? Just have a truck there as promised, I rented it... why would I have to drive to another town to get it? Why would there be a question?? I was told there nothing within a 30 mile radius of where I was... this was after I had an order number and and entered all my info weeks in advance. Moving is stressful enough without overbooking your crappy equipment, the additional charges was the icing on the cake. What a joke... The next time I move I’m just going to put the stuff on the back of my truck and buy a tarp.

BENVEL B. en

Grado:

El cliente no dejó un comentario.