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Olishainette M.
Customer Reviews for Reading Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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According to Sunday hours, that office is open from 8:30 am to 2:00 pm in the afternoon. I was there at 1:30 in the afternoon and nobody was in that office, I lost almost an hour of my time talking to a representative to be able to leave the truck, it was somewhat in bad taste ..
JUANJOSEPHMIL S.Teach your employees to be respectful. The guy asked if I know how to use my smart phone because "old" people usually don't. I'm in my 50s and even if I was older it's rude to assume I am incompetent. I design websites. Just because I'm oldER don't assume I don't know what I'm doing.
Erin E.great customer service
Spencer B.Gentlemen there was super helpful and answered all my questions.. took care of me during check in and drop off.. keep up the great work
Heriberto A.Great customer service! Thank you!
William D.Great
Jonathan B.I reserved a truck AND TRAILER. I got a truck. Apparently no one had a trailer. So instead of like $100 to tow my car myself I had to spend hundreds to have it towed.
Bryan A.Need to let the customer know that not all trucks are available to them at certain location for one-way long distance when reservations is made to pick up at a certain location.
Nilsa M.I do not recall the gentlemen name but here was working the morning of Sept 19 2022. Excellent customer service! Employee knew the products and was able to pair me with the right equipment. ¡Gracias de nuevo!
Baldwin D.Excellent customer service!
Elizabeth P.Outstanding service!
Elizabeth P.Customer service was excellent at this location. Thank you!!
Nicole C.Everything went very smoothly and the attendant went beyond the standard level of service. It was a very very pleasant experience.
Jessica P.Not the nicest part of town , but the employees were excellent and friendly. Very helpful and both check in and check out went very well !! Would return there for another vehicle!
Warren F.Nada
Michael G.Super friendly.
Earl T.Nothing every thing was great
Gregory C.Thanks for the Death Trap experience: Rental Truck interior was filthy, looked like someone shook up a soda and popped the top. Dirty dishes under the seat. Head lights weren't' adjusted properly so no visibility beyond 10 feet. Try driving through the Appalachians at night with no head lights. Driver side head light literally fell out during transit. Warning light on dash. Bad brakes, Power steering failed at least once. Truck shook and shuddered going up hills even at much reduced speeds. The manager where I dropped the truck off was appalled that this truck was on the road. Overall I'm just glad to be alive.
Chris S.Nothing at all, the gentleman inside was respectful and easy to work with. Highly recommend this location to anyone looking for storage or rental services.
aLBERTO R.Abdou was an outstanding individual with 5 star customer service skills. Thank you for everything!
Gerald S.Me cobraron algo que no utilice en ningún momento
Kimberlly A.Very pleasant polite and one of the nearest U-HAUL I've ever seen
CHARLES H.Staff was friendly and helpful.
KARL K.The gentlemen that were there to help us when we picked the truck up were absolutely amazing!!!! They were awesome with helping us complete our order and bring the truck and dolly to us. Awesome customer service.
Wayne P.They need a clearly make key boxes for drop off when they're aren't employees available.
Marcelino G.