Customer Reviews for ReMax Professionals
(U-Haul Neighborhood Dealer)

309 reviews

176 Washington Ave   Harrogate, TN 37752

(423) 869-4697

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(423) 869-4697

176 Washington Ave
Harrogate, TN 37752

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

We had no contact with any of the personnel at the location. We dropped off the trailer over the New Years weekend and called to leave a message but was unable to do so or receive any instructions. Location was close to where we moved to so that was a plus.

JANELL HAMILTON 
Rating:
5.0

Customer did not leave a comment.

Andrea Bray 
Rating:
5.0

Customer did not leave a comment.

Taunya Huff 
Rating:
5.0

The check in was easy and accommodating.

james sutphin 
Rating:
3.0

The trailer had a bad tire and made it bounce all over the place

Wyatt Schons 
Rating:
5.0

Great customer service hats off to the team there

Mitch May 
Rating:
5.0

Customer did not leave a comment.

terri hopper 
Rating:
5.0

Customer did not leave a comment.

Jay Northcut 
Rating:
4.0

Customer did not leave a comment.

Donald Buzard 
Rating:
5.0

The truck was very clean and in excellent condition. I would definitively recommend this location to a friend.

Thomas Shell 
Rating:
4.0

NA

DENNIS GEARY 
Rating:
5.0

Customer did not leave a comment.

Alexandra Metz 
Rating:
5.0

My experience was amazing and the man there even helped load the trailer on my truck a first ever for me. Would definitely go here if I can. There open later then all the othere places close to me.

Logan Gibbons 
Rating:
5.0

Thanks for all your great professional service again! I’m thankful you had exactly what I needed!

RUSSELL SMITH 
Rating:
1.0

When we went to pickup the rental, no one was on site that could help. Had to wait about 45 minutes before able to get the truck. Person in office was rude and clearly felt interrupted.

Kelli Sharp 
Rating:
5.0

Customer did not leave a comment.

Sheila Galanie 
Rating:
5.0

Customer did not leave a comment.

Debra Cowles 
Rating:
3.0

Customer did not leave a comment.

Jason Edmond 
Rating:
5.0

Customer did not leave a comment.

Briana Parrish 
Rating:
5.0

Customer did not leave a comment.

Teresa Kibert 
Rating:
5.0

1 tire was was worn down to the wear bars

William Haydu 
Rating:
2.0

Customer did not leave a comment.

Craig Schank 
Rating:
5.0

Customer did not leave a comment.

michelle Kelley 
Rating:
4.0

Quick and easy. No hassle. Good people work there.

JERRY ROBERSON 
Rating:
1.0

Vehicle was filthy inside having mud everywhere and food droppings in the floor. At least make an attempt at cleaning the inside before letting a customer use it. Staff was friendly and helpful.

Brad Dozier 
Rating:
5.0

The woman was very nice and got me out quickly

Edward Phillips 
Rating:
5.0

VERY NICE FOLKS AND VERY HELPFUL, WELL PLEASED..

Ken Summers 
Rating:
2.0

The destination facility simply does not have adequate space to pull in a full-sized pickup truck and trailer. They asked me to drop the trailer on the city right-of-way across the street from their location. The lack of space onsite required numerous other trailers to be park off the premises as well. The staff was very accommodating to me as a customer, but I doubt that leaving trailers on a city right-of-way is the right thing to do.

Nathan Zingg 
Rating:
5.0

Customer did not leave a comment.

mike lemay 
Rating:
5.0

Customer did not leave a comment.

mike lemay 
Rating:
3.0

The truck was disgusting inside and had a belt squealing the entire 3 state trip. Would appear no one checks the vehicles out before they are rented, just glad it made it the whole way!

Keith Foss 
Rating:
5.0

Customer did not leave a comment.

Angel Soberal 
Rating:
1.0

Clean it out before giving it to someone else. It had someone else’s trash in it and was very dirty. On top of that there were roaches crawling everywhere in it. I have pictures to prove it.

alexis williams 
Rating:
5.0

Nothing

Charles Brewer 
Rating:
2.0

Truck was not adequately checked before being rented. Check engine light came on within 15 miles after pickup. Although uhaul said to continue using vehicle, it made noise in the transmission and did not operate normally.

Jamie Lawson 
Rating:
5.0

Customer did not leave a comment.

James Harkness 
Rating:
4.0

Voice mail at location if office is closed

Amber Harrell 
Rating:
5.0

Customer did not leave a comment.

Sheila Galanie 
Rating:
5.0

If A customer pays for A product they need, please give it to them, or refund their money. If A truck is not there when promised, and the customer has to drive back another 39 mins. Maybe offer a discount on the uhaul.

John Todd 
Rating:
5.0

Only thing was truck could use some new windshield wipers.

JONATHAN BOWMAN 
Rating:
5.0

Nothing.

Arnold Smith 
Rating:
4.0

Customer did not leave a comment.

MATTHEW COLLINS 
Rating:
5.0

Customer did not leave a comment.

Gerald Winans 
Rating:
3.0

The drop off location was almost completely full of trailers and trucks making it tough to park our truck upon return.

Mike Smith 
Rating:
5.0

Customer did not leave a comment.

Yumi Kurita 
Rating:
5.0

Customer did not leave a comment.

BILL WORKMAN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MIMS 
Rating:
3.0

Customer did not leave a comment.

Jillia Kramer 
Rating:
5.0

Amazing customer service, so kind and understanding!

Diep Le 
Rating:
5.0

Customer did not leave a comment.

Zachariah Baker 
Rating:
5.0

Great customer service at pick up and drop off locations!!

GLenn Hiner 
Rating:
4.0

Customer did not leave a comment.

Craig Hanssen 
Rating:
5.0

The Staff there were excellent...

Bryan Kaczor 
Rating:
5.0

Excellent customer service!

usama aljameey 
Rating:
5.0

Customer did not leave a comment.

Patrick McCarthy 
Rating:
5.0

Customer did not leave a comment.

Bryan Woody 
Rating:
5.0

Customer did not leave a comment.

Rodger Moore 
Rating:
5.0

Customer did not leave a comment.

Gary Adams 
Rating:
5.0

Easy drop off ..they unhooked and ready to go ..awesom location..Thank you …

Carolyn Robertson 
Rating:
5.0

no problems

Bryan Kaczor 
Rating:
4.0

The truck and car hauler that was rented had mechanical issues, the steering was warn out and very hard to keep in the road, the universal joints in the driveline was clinking and the the trailer had a bad barring that was screaming, a less experienced driver wouldn't have made it, overall it was a interesting experience.

Donald WIlliams 
Rating:
4.0

the lot was full of cars, trucks and trailers. Small road was tough to navigate when moving the rented trailer to an alternate drop off site. Staff made it doable, thankfully.

eugene gerlica 
Rating:
5.0

Customer did not leave a comment.

Alexandria Christian 
Rating:
5.0

Customer did not leave a comment.

Ronnie Carpenter 
Rating:
5.0

NA

Arnold Smith 
Rating:
5.0

Customer did not leave a comment.

David Koskovich 
Rating:
4.0

N/A

Arnold Smith 
Rating:
5.0

Customer did not leave a comment.

Princeton Irons 
Rating:
3.0

Fix the leaking truck we rented. It rained on my stuff and ruined a couple of things.

LARRY JONES 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN SAYLOR 
Rating:
2.0

Customer did not leave a comment.

katie wilkins 
Rating:
5.0

Customer did not leave a comment.

Robert Baye 
Rating:
5.0

Customer did not leave a comment.

Daniel Barrios 
Rating:
1.0

the trailer we rented was filthy outside.....not much better inside! I only needed to rent the trailer for 3 days, but i had to pay for 4 days...! I really don't appreciate ads that say PER DAY but yet we had to pay a 4-day minimum, even after dropping the trailer off a FULL DAY early! I will NOT every use UHAUL again.....!

GEORGE LUNDY 
Rating:
4.0

This group is terrific/great to work with. Easy.

JERRY ROBERSON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MILLS 
Rating:
5.0

Steve and his people are awesome! Refreshing customer service experience, friendly and welcoming to my schedule. Totally can do attitude!

RODGER MOORE 
Rating:
5.0

More vehicle choices. Would have preferred to pick up vehicle at Cedar Fork Rd location because it was closer and would not have added additional charges per mile to my invoice.

Kevin Robert 
Rating:
5.0

Customer did not leave a comment.

Karmia Garrison 
Rating:
5.0

Customer did not leave a comment.

miquel carroll 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WALKER 
Rating:
3.0

Make sure the truck is right before renting ouy

jon clifford 
Rating:
5.0

Customer did not leave a comment.

Kimberly Charlett 
Rating:
5.0

Customer did not leave a comment.

Jennifer Moore 
Rating:
3.0

Customer did not leave a comment.

Benito Velasquez 
Rating:
3.0

Nothing special but served the purpose

Charles Green 
Rating:
5.0

Excellent service11

OKIE WOLFE 
Rating:
5.0

Customer did not leave a comment.

Edmond Lyonga 
Rating:
5.0

Customer did not leave a comment.

AURANGZEB BAIG 
Rating:
4.0

Customer did not leave a comment.

Charles Green 
Rating:
4.0

Customer did not leave a comment.

Mark Wilson 
Rating:
5.0

Customer did not leave a comment.

TROY FOX 
Rating:
5.0

Customer did not leave a comment.

Brittany Suddreth 
Rating:
5.0

Customer did not leave a comment.

Ronnie Carpenter 
Rating:
5.0

Customer did not leave a comment.

THEODORE DREISER 
Rating:
3.0

The truck I rented was a piece of junk!!! If this is any indication of the rest of the equipment UHAUL owns, I'll rent from someone else if I need a moving truck!

GEORGE LUNDY 
Rating:
5.0

Customer did not leave a comment.

michael Livesay 
Rating:
4.0

Customer did not leave a comment.

Gregory Brewer 
Rating:
5.0

Best drop off experience ever! They were waiting for my truck to come in and were so glad to get it.

ANN MIMS 
Rating:
3.0

Customer did not leave a comment.

Pamela Jines 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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