I will never recommend your company to anyone or use the service ever again they will rob you steal your money falsify document and treat you like crap when you call customer service hung up on by management ignored phone calls not returned and on the 4th open investigation still no results I would write 0 but I can't I reported this company to the Better Business Bureau location was covered in homeless drug addicts syringe was found inside back of truck I have never been treated so poorly and all my lifeKyle D.
Customer Reviews for RD Mill Abatement Contractor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the first location i reserved was closed and customer service had to change my reservation to another location that was way out of my way. it added 2 hrs to my rental because of time lost and changing locations. the customer service said they would give me extra miles but that didn't pay for the lost time and headache of things going wrong on your end.sherri C.
The agent was a nice guy but i think they shpuld have been better informed on equipment. What to use and what not to use when its too worn out. Just because customer paid for all the insurance does not mean Its all good. Customers beware because all that you would pay for only covers uhaul equipment. For example any damage to your vehicle even if it is on their tow dolly they will not take responsibility for it. And roadside assistance is no assistance at all the will be more concerned about the payment to send someone to help you. even the agent stated that its mostly for your tires or when you have any problems with the tires. Its should be tire assistance not roadside assistance.greggy L.
Customer did not leave a comment.Jake W.
Nothing was loading on my phone so it would have been nice to have been able to switch to in person instead of phone.Elissa O.
No direction for pickup at all. I got charged an additional fee that I asked about and no response. Truck had drinks and garbage under the seat.Joni Marie K.
I'm never going back to this location. The information with the truck did not match up with the system and we were charged an extra 20 fee. I don't need problems on moving dayKimberly B.
Nothing great experience very convenient!Monet R.
We were not informed that this was a contactless drop-off point which required the u-haul app, which did not function properly. Got things sorted out the next day.daniel D.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Asia F.
Richard was amazing and so kind! I couldn't have done it without his assistance!!!LINDA L.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Joseph S.
On the positive side, I was able to leave my full U-Haul at the location overnight as my moving help was not to arrive until the next evening. On the negative side, I called the day prior to confirm someone would be there to assist with unhooking the auto transport. No one was there and it was during posted business hours. I was able to figure it out on my own because I paid attention when they originally hooked everything up.Gwendolyn H.
On the positive side, the person was accommodating, as I asked to leave the loaded truck there overnight because my movers weren't coming until the next evening. I had an auto transport and wanted to just drive my car around town, rather than a full U-Haul. On the negative side, I called the day before I was going to drop the auto transport and he said he would be there to help. He was not and I had to figure it out on my own. Fortunately I was able to do so and had been paying attention when the people originally hooked it up.GWENDOLYN H.
24 hour drop off was super helpful.CHRISTOPHER R.
Tire had a gouge in it, because it was an unmanned location I had to call service to get help.Richard W.
Not scam ne out of $200 bucks like im a retardCameron V.