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Crystal B
Customer Reviews for Rays Swimming Pool & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the location is superb and outstanding UHaul as a company sucks. The location reserved my truck and made sure everything was in order. UHaul however ager 2 hours of standing in the cold and seven customer service reps and five calls later would grant me access to my reserved truck. They made me give not one but two names and phone numbers of people to verify I existed as a human. This was AFTER they had a selfish of me, my drivers license photo front and back and my credit-card number. I don't know why all this information gathering was necessary for the rental of a truck that I have repeated for the last 20 years or so. Not to mention the scam they run by putting 19.95 per day rental. They now charge .99 a mile so for an 8hr rental' less than half a day, it was $91.00. I will everything I can to rent from somewhere else in the future. But the location cannot be any better those guys are so accommodating and helpful. UHaul is lucky those folks chose to help customers that way.
Amira SDropping off the truck could have been a little easier if the app let me take pictures as recommended.
Bradley ZQuick drop off.
Stephen EWell cleaned trucks, easy to pickup and drop off truck, good customer service
Nicholas SEverything g was perfect ! Thank you !
THEOSA Wbit more attention to detail to trash removal in the cab area
Steve RThis location was not convenient to where we live. I booked my reservation online which was a mistake. There is a UHaul location very near us and I am not sure why online took us across town. Maybe to charge us with more miles????
Richard DThe staff at this location were top notch! Walked me through the whole process and their customer courtesy was excellent!
Bekky MGreat experience! I decided at the last minute to rent a van to finish a move since it was raining. This location was close. I reserved online for a pickup 15 minutes later. I walked in & everyone was polite, friendly & helpful. The van still smelled new (only 823 miles on it). It was clean & drove nicely. Drop off 4 hours later was a breeze. I would definitely rent from this location again.
HEATHERKLUCHESKY CEveryone from the customer phone service to the place of pick up had excellent courteous service.
BEVERLY MThe driver-side rear taillight break light/turn signal was not working. The mobile drop off process needs to be improved. I was shown instructions to put the key in the drop box before taking a picture with the returning mileage.
Matthew BAlyssa was super helpful!
SETHJOSEPH MVery friendly people. Great price
CHRISTINEWICKLIN CThe van was dusty and dirty
Cynthia DI had excellent customer service
Thurman WI believe that you should have more places like Ray's Pool Service on Lakeside cause they did a very professional job. They are very polite and take care of all your needs.
DANNYRAY AVery easy to access
Machelle ENot much. Great service.
CARL R