El cliente no dejó un comentario.MICHAEL B.
Customer Reviews for Ray's Carpet & Flooring
(Distribuidor de U-Haul del vecindario)
Kannapolis, NC 28083
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 6/24/2021 - 6/26/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Marcus M.
I did the online check in, and according to advertising to would be quick and easy. The first time I tried to do it on the app and it took over 30 minutes and still said awaiting approve. I then called the customer service line and they did not seem to know what was going on. Lastly I did it on the online browser and it took another 15 minutes. I then left with my uhaul 45 minutes after I got there and was still expected to bring it back at the normal scheduled time. That was highly disappointing to me.Haley H.
El cliente no dejó un comentario.Michele W.
Great friendly people. Like doing business with home town folks especially Wendy and her husband.James K.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Jamica N.
Representative I dealt with was great. I'm sorry to say I can't remember her name.Reginald J.
Nothing !! Great people to work withKenneth S.
Keys were not available for my pickup. I was late being able to do receive my load.Sean W.
Always friendly, polite and very helpful with what our needs. Thank you very muchMichelle L.
Owner and staff was excellent and courteousJohn C.
Tried to return the truck after hours, website not working again.Daniel T.
Helpful and niceSamuel F.
The only issue was I wanted a 10' truck & they called me on the Monday before I left so I had to get a 15' at the same price. The gas difference was a modified after I asked about it.JEFFREY W.
El cliente no dejó un comentario.CHRISTOPHER K.
El cliente no dejó un comentario.Christopher P.
When rented it showed a flat fee for the truck. This fee was much more than the fees for trucks rented for lesser amounts and then paid by mile. When we turned the truck in we were charged .40 a mile. This was never indicated when reserving the truck.Shawn M.
El cliente no dejó un comentario.Ann R.
At this time I don't have any suggestions on any improvement. The customer service was excellent. I would return for future service. I would make a referral to others.Crista B.
El cliente no dejó un comentario.Taura Y.
El cliente no dejó un comentario.TINALOUISE R.
Great customer service. Quick processing and friendly people...Christian S.
Called and they had one for us. We got there and took about 10 mins to get in and go! Thank you so much for the ease of your service!Roy M.
El cliente no dejó un comentario.Henry H.
They were soon helpful and nice where I rented the truth from!!! She took her time and explained everything to me about the process. I would give her a 20 out of 10!!!Candace D.
El cliente no dejó un comentario.BENJAMIN L.
Customer service was excellent. My previous reservation was at another location which I cancelled due to them not showing up to work. I stopped by Ray's Carpet and Flooring and they took care of me. ¡Gracias!Nelson D.
El cliente no dejó un comentario.Dexter H.
I received competent and friendly service.DARRELL B.
Location billed me for a cleaning fee on a discrepancy that was noted on the checkout website. Additionally, i dropped off truck at assigned and still was billed a wrong location dropoff fee. Having to disputeCHARLESDAVID ANW H.
El cliente no dejó un comentario.Latoka A.
The opening of the S Hook was too narrow... The pick up place did not have any tools luckily I did have tools with me otherwise I would've not been able to get the chains hooked up. Very frustrating ðŸ˜¡JEFFERY R.
El cliente no dejó un comentario.Michele B.
The folks working at Ray's Carpet & Flooring made the pickup of our 15' U-Haul very easy and explained everything we needed to know.Eric T.
El cliente no dejó un comentario.William C.
This location is by far the best, they may not have the equipment you need but try this first above all else.Justin G.
Returned on line on a Sunday U-Haul dealer was closed that day but all went wellWilliam C.
El cliente no dejó un comentario.Garret E.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Russell S.
El cliente no dejó un comentario.Phillip C.
Very good dealings here.Alan K.
El cliente no dejó un comentario.Lewis M.
El cliente no dejó un comentario.DARRELL B.
Very pleasant people I felt like familyLANITA M.
El cliente no dejó un comentario.HENRIETTA G.
Awesome experience. No changes needed.TARANDA M.
The woman who worked 6.28.20, was awesome. She was a delight, helping me with any questions I had. She was polite, but firm. You have a great Employee working for you. Thanks for the experience!JEAN G.
I'm a repeat customer! My first choice, should be yours! Wendy is very friendly and provides the best customer service! ¡Gracias!THOMAS C.
El cliente no dejó un comentario.Cameron M.
Really nothing! I'm a repeat customer at this business for a reason, they are the best rental business I've had the pleasure of using! Very customer service oriented! Friendly, courteous and professional! Thank you Ms Wendy! I'll be back!,Thomas C.
El cliente no dejó un comentario.Tracy S.
El cliente no dejó un comentario.Ralph K.
You guys were AMAZING!! Will definitely be back if we move again. They work with you I had no difficulty cause I had to extend my reservation with no problem.Sydney D.
El cliente no dejó un comentario.Mark O.
El cliente no dejó un comentario.Laila Yamileth L.
It would have been helpful to receive notification that the Uhaul location had closed due Covid-19. I did utilize the online check in process to obtain the vehicle. It was cumbersome and shortened my rental time but I managed.Marcus M.
Service was excellent! Representative bent over backwards to overcome a computer service problem and provide a trailer!Mark S.
Great place! Works well with you. Wendy is awesome! Definitely reccomend! Great deal!Tashionna K.
El cliente no dejó un comentario.Ronald B.
El cliente no dejó un comentario.Ross V.
El cliente no dejó un comentario.Garry S.
The customer service was great! Continue to provide excellent customer serviceRonnie R.
WE dropped the trailer off and no one was present, they contacted us afterwards and were nice.kent M.
El cliente no dejó un comentario.Bennie W.
Gave me only 12 pads rather than 24.Mark B.
El cliente no dejó un comentario.Michael H.
OMG!! From pick up to drop off my experience was AMAZING!! Wendy was very pleasant, helpful & informative. She gave 1000% customer service!! I will definitely return and recommend ANYONE to this establishment. Thank you ??Nerissa S.
I wish you would give us credit for gas put in above the level needed. If you charge us for not putting in enough, you should give us a credit for something you will use. You should really have each tank full, so its easy to fill it back up not estimate the fill each time, seems a bit lazy on Uhauls part.Clinton S.
El cliente no dejó un comentario.Ricky F.
Great company keep up the great workRonnie R.
El cliente no dejó un comentario.Michelle W.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Nikeisha E.
The lady was so nice and courteous, She was very professional in her job. She was so nice, who would not want to rent from her. At Ray's carpetKathy G.
Outstanding performance by everyonedale L.
I had great service. No complaints at all.Yolanda E.
El cliente no dejó un comentario.Rodney C.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.Carlos S.
Good service and quick service.Eric P.
El cliente no dejó un comentario.Wendy C.
Only location that can provide any size UhaulCandice M.
El cliente no dejó un comentario.Oclisa M.
El cliente no dejó un comentario.Marianne H.
I can't remember the lady's name but she was very nice to me and very helpful and courteous. I'll definitely be renting again from her for any uhaul needsPhillip J.
El cliente no dejó un comentario.FRANK L.
El cliente no dejó un comentario.Roger V.
Great w ExperienceMike L.
El cliente no dejó un comentario.Roselynda E.
El cliente no dejó un comentario.Joey S.
The turn in process need to be fixed, took 25 minutes to do. Had to keep taking the same pictures over and over. Had to login 3 times to complete the process. Please fix it.Anthony I.
nothing. all was goodDiana R.
First of all this was THE worse experience I've had with uhual. The staff is rude and disgusting, I had some over sized blonde chick who was talking about hating her job, while digging her hands in to and orange and eating it and juices dripping over the counter and my paper work. Anyways, I booked with Concord location for a pickup of Friday at 5 or 6 pm to saturday 24 hour. The incompetent lady on the phone put down noon to 8am the next day, I called back when I got my email confirmation and then to find out she had booked the truck right after, so there was nothing available. The man on the phone was nice and offered to transfer me to kara a call service rep to help me, well kara found me a 10 foot truck in a 3rd party location, and told me she was.going to reimburse 20 miles since I had to drive to that location and that ot was.7 miles away from Concord so it was 14 miles totally and 6 technically free, okay I was semi happy. I get to the location and had issues with "express" check in, taking 30 mins to approve and authorize me. After waiting, we got the 4 letter code to try it and guess what, IT DIDNT WORK. We tried a few.more times, i clicked "could not retrieve my key" and was given hunters number, gave him a call and he gave me 4 other codes to try, that again did not work, very friendly came out (after waiting 15 mins) he got a code and opened it. We got in the truck it was dirty, smelled like cigarettes, the outside was dirty and only 1/4 of a tank of gas. I got my uhual at 620 when I was supposed to get it at 5. Not happy at all. Not suggesting uhual to people or atleast the one in Concord NC.Iraldiba H.
Inside of the truck was not clean. The phone app worked well. The personnel on site were helpful and friendly.David N.
The clerk was very efficient and friendly! Really nice lady! I did not receive the equipment size I had ordered. I needed a truck that my furniture would lay flat in. I had visited our local uhaul store and was shown a 10 foot truck which I had ordered. When I went to pick up my rental it was a smaller "van" . The equipment did the job, although it was not what I had ordered. Also uhaul changed the location for pick up of the rental. It was "only" 4 miles further. We had traveled from Florida to North Carolina and stayed "lost" trying to find our destination. In Florida we have long blocks, in North Carolina there are very short blocks. Thank goodness for friendly locals who helped us find our way.teresa B.
El cliente no dejó un comentario.Charmaine H.