Comentarios de los clientes para Raymans Auto

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Raymans Auto

Clasificación general:

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William B.
Clasificación:

Parking lot was water logged, The 24/7 was a bit frustrating to figure out. The inside cab was dirty, soda spilled all over the counsel, I cleaned that up. The back was clean. My frustration came when returning the truck and not having the option to scan the box for location because it didn't work when picking up the truck because of my phone so not having the same option when dropping off brought a lot of frustration. Finally downloaded the app and it work, my customer service rep was wonderful who I talked with to figure out what to do.

Kevin O.
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The blankets/moving pads smelled like cigarettes

Brice Z.
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No attendant and took me nearly 30 minutes to get a key

Christopher C.
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although helpful, the store attendant was not wearing a face mask, not good!

Ross V.
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I had requested to extend my original rental by 24 hours and was told that I would have to have the trailer back by 5 pm Friday due to the trailer being rented out the following morning (so i would only be able to extend 8 hours). This was okay until I went online to rent a trailer that night and was told the closet 6x12 trailer was at Rayman's Auto where I had returned my original trailer. So I booked the trailer and when I got the trailer in the morning it was the exact same trailer I had dropped off the night before. It was definitely frustrating to know that I had lost out on at least 5 hours of moving because I had to return a trailer that I was able to re-rent the following day.

Michael T.
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Online check in and out is cumbersome.

Janet R.
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El cliente no dejó un comentario.

Gina M.
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El cliente no dejó un comentario.

Brian P.
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Covid made it difficult to check out vehicle.

donna P.
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I prefer to not rent from racists

Melissa H.
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El cliente no dejó un comentario.

Feliz T.
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Your app needs to be clearer about picking up keys at the location. There should not be 2 keys in one box. Signs at the location were shotty. Customer service was less to be desired.

Stacey M.
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El cliente no dejó un comentario.

Thomas M.
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Streamline the pickup process it took almost 45 minutes to get approval. I had a 9am pickup and wasn't able to get keys until almost 10am, while waiting for approval. So much of the approval process can be done while reserving. It just took way too long for the approval. It defeats the use of the online process.

charity R.
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The online pick up is a bit like a scanvenger hunt...I miss humans!

Scott S.
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Our vehicle was smaller than the sizes provided on the website and therefore was not useful to move what we needed to move. UHaul's corporate number provided no assistance to resolve this and directed us back to the site we rented from. We tried to call them 7 times and left messages. No one ever answered a call or returned our call. We're paying a very large amount of money for a service that was not usable.

Nikole G.
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El cliente no dejó un comentario.

Juan B.
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Website to pick up truck and to drop off where not working. Waiting on phone for 30 minutes before anyone answered when I picked up the truck. When dropping off I also waited 20 minutes before the call just dropped. I didn't want a dolly but I was given one. I hope not to be charged.

Kevin D.
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Mobile checkin process took waaaay too long. Needs improvement—more pre-check-in questions to speed up the pickup time.

Joseph P.
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I asked for help with pickup and the employees told me to go the website and that it was remote due to Covid. The employees weren't wearing masks in violation of our county order. The website wasn't working on my phone. I couldn't scan the barcode on the key dropbox. I asked for help and the employees ignored me. The website wasn't working at all. I had to call my wife so I could use her phone. To only have a mobile option with employees that aren't following the county mask order is just ridiculous. I definitely will not be using this location ever again. I will likely not use U-Haul again, at least until there's an option for pickup where employees help you pick up the vehicle.

LAGAIL L.
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El cliente no dejó un comentario.

Elizabeth M.
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El cliente no dejó un comentario.

Anthony R.
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El cliente no dejó un comentario.

Brian M.
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The lock box wasn't locked when we went to get our key. That was a bit worrisome that anyone could have taken the key

Amelia E.
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The pick up was a little stressful using the website. I didn't get why after I arrived I had to give all my information again and wait after arrival to get approved. This should be done before the day of pickup in case the renter does not get approved and needs to find a new resource. I had to get the key from the store clerk anyway because the U-Haul arrived late so the key wasn't in the lockbox yet. The Raymond's employees were very helpful and polite!

Robert C.
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El cliente no dejó un comentario.

tina P.
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El cliente no dejó un comentario.

Stacy C.
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El cliente no dejó un comentario.

Ludwig L.
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El cliente no dejó un comentario.

Dan M.
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The contactless app didn't work. The truck I rented was not at the location. I had to call and have a rep provide me with the combination for several different lock boxes none of which had keys in them. Once I finally opened a box with keys I was forced to walk around the entire lot trying the various keys on each vehicle to see if any worked.

Lauren S.
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There needs to be more clear instructions when using the contactless pick-up with the bar code. The office staff did not have knowledge to help us. Another customer had to instruct the remaining groups struggling to get access to the lock box. The process would have been much simpler if the staff could have assisted.

John H.
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The check in process was frustrating. It took a lot longer than it should have. The mobile app couldn't find our reservation. The website wouldn't accept the alternate phone number and the original truck that was assigned to us was not on the lot. I would have liked more info on exactly what the steps were and additional items I might need like the passport u asked for

Stephen K.
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They have more than one set of keys in a box and this isn't explain good enough. Say that there are 2-sets of keys per box, just take the key that matches the truck number. Leave the 2nd set in box. Thanks

Kent G.
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Never again.

Elizabeth M.
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No dollie was provided yet I was charged for one. The receipt I got was for 98$ which was more then my quote but 128$ was taken from my bank. So I was lied to. And robbed as well will never use your service again. Shame on you

Dale F.
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El cliente no dejó un comentario.

Steve S.
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Store was locked. I had to go to the garage to find someone to take the keys

JOHN S.
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El cliente no dejó un comentario.

Randall M.
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No one these. I used the app

Robert P.
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Truck Pick up was awesome with the guys at the shop. Tried the mobile return..... never again. Your web based truck return in is a dumpster fire.

Gent R.
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El cliente no dejó un comentario.

Jim M.
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No one on site, so had to set up on line, which took a bit longer than expected.

Kelley D.
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There needs to be a sign on step by step of how to turn in A truck on your phone. Since there was no one there and no instructions, I spent almost an hour on the phone with U haul trying to figure it out.

Terry H.
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I rented a 12 x 8 ft trailer which was clean and road ready. Picked it up around 5 pm went and loaded the trailer with my items pulled it 75 miles one way but to keep from them charging me over $100.00 I had to return it to the store I rented it from. And had to have it there by 1:00 the next day or I would have gotten charged for another day.

Tiffany B.
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El cliente no dejó un comentario.

Dennis P.
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Did very well during Covid crisis.

Matthew S.
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I was charged $20 for an after hours fee. I dropped off at 3pm a day early. Please refund.

Richard G.
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El cliente no dejó un comentario.

Shawn K.
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El cliente no dejó un comentario.

Kathleen B.
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El cliente no dejó un comentario.

David J.
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Loved being able to do the ENTIRE process with zero contact with anyone. It was easy and fairly quick.

Keri N.
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El cliente no dejó un comentario.

Bryan H.
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Staff had zero personality and zero help. Hours of operation sucked! Trailer interior was dirty.

shane L.
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El cliente no dejó un comentario.

Kyle M.
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El cliente no dejó un comentario.

Jennifer C.
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No one arrived till 9:20 and my p/u was for 0900 - then i was charged a fee of $20 for after hour drop off and i dropped my truck off 4 hours before it was due back and checked in with UHaul via phone b/c my WiFi wasn't reading the location to check in on my app... the girl said she check me in... so was not happy at all with Uhaul. thought $130.00 was really steep for renting a truck for 5.5 hours,...

Kathryn M.
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I was overcharged. I will never use Uhaul again!

Angela S.
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The drop off point was not open because we needed to drop it off on Sunday BUT the directions about how to do a closed drop off point was very good and we had no problems. Thanks.

Sarah S.
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The process of picking up the vehicle was terrible! In theory, the process should work well, but there is nobody there to help when it does not. It took 45 minutes for me to successfully access the keys to the vehicle because the "review process" was not working properly. I ended up having to call the 800 number for help with the reservation. Even then, the code didn't immediately work to open the lock box for the keys. The person I spoke to said I would be credited $50 for my trouble. I was not! It was also not obvious that there was anything other than turning in the keys prior to the deadline that needed to be done. I realized the next morning that I had to do an electronic turn-in process as well - at the location. I was told by customer service at the 800 number that they could not help me. I had to go to the location. Not happy. I have rented from UHaul previously with only minor issues, but based upon this experience, I am not likely to ever do so again.

Mike B.
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El cliente no dejó un comentario.

John G.
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El cliente no dejó un comentario.

brenda W.
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El cliente no dejó un comentario.

Tery S.
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Rude on phone will dealing with equipment. Never help hook up or showed how to operate equipment. Straps were not put away correct. Went to another store for repairs on trailer. Will never use again this store.

Michael J.
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I don't have an issue with this location, but with U-Haul. They changed my reservation from a location convenient for me to this location (which did not open until 2 hours after I needed the rental vehicle). An unhelpful operator at the U-Haul customer service number told me I had to use the remote app to get the keys to the vehicle. The rental location had not cleared a large snow fall from the lot and there was nothing (scrapper, broom, etc.) to help me clean the windows of the van. I had ordered a utility hand truck and there wasn't one. All-in-all a bad experience. I have recently rented several times prior to this with U-Haul and have had a good experience. This one did not live up to expectations. Again, not the fault of this location, but of U-Haul.

Anthony G.
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Warn customers (more explicitly, if you already do, because I don't remember) of the length of time it takes to self check pick-up. Would have planned the day differently if I had known.

Roland S.
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The website is focked up because it would not recognize my location.

Kayla D.
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I love how easy the process is. Also this was my favorite truck I ever rented.

David W.
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El cliente no dejó un comentario.

Cody S.
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El cliente no dejó un comentario.

Anthony P.
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El cliente no dejó un comentario.

Julia C.
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Location pick up was not what we requested. (Where we went was above and beyond in friendliness). My aunt who had a separate reservation at the same requested pick up spot also had to go elsewhere. Very disappointing it was not communicated or explained why requested pick up spot was unavailable.

Michael S.
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El cliente no dejó un comentario.

Roger N.
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El cliente no dejó un comentario.

Todd G.
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The location was fine, it was the app experience (checking in via your phone rather than with a person inside). I will NEVER do that. It kept crashing and was not user friendly.

Todd J.
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El cliente no dejó un comentario.

William D.
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El cliente no dejó un comentario.

Natalie W.
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El cliente no dejó un comentario.

Matthew S.
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Owner was very helpful!

Florence B.
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El cliente no dejó un comentario.

Sue B.
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El cliente no dejó un comentario.

Shawna A.
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The man I dealt with at Raymans Auto (in St. Louis, MO) where I was scheduled to pick up the trailer was beyond extremely rude. He kept trying to tell me I had added extra items when I made the reservation that I had not added. He said he could not alter the reservation items and I was going to have to pay for them. I told him I would not pay for items I know I didn't request. I even showed him my confirmation I received via email. It showed exactly what I had requested and the price I would be charged. He said it was not his problem and that U-Haul had strict policies and he could not alter it. He kept interrupting me when I was trying to talk and saying “ma'am, I've told you I can't help you”. He also said I had not filled out the online form correctly, that I hadn't entered my address, he rudely said “all you entered was 9715, that isn't even a street, don't you know your own address) and then said I hadn't entered my Drivers License number. I have rented from U-Haul for 10 years and I have never been asked to enter my DL number on a reservation form. I told him that and Told him furthermore I would never give that info online I again showed him the confirmation email I received clearly showing my name, address, the type of trailer etc. at that point he still insisted that I was wrong and that I had not done these things. I had the confirmation printed out and in my hand, I do not understand how he could still insist I did everything wrong. He was sarcastic and belittling me. I don't know if maybe he has a problem with women or what. After about an hour of arguing with him, he finally said he would do ME a favor and go against U-Haul policy and change everything and only charge me the $18.95 fee for the 5'x8' trailer I had reserved. I was highly insulted by that comment because he was NOT doing me a favor he was honoring the reservation I had. I knew he was lying about everything the entire time I was talking to him. He was arrogant, deceitful, condescending, sarcastic, belittling and rude. I will NEVER EVER do business with them again. Unfortunately if this is the type of person and company U-haul contracts with I have to consider whether I want to do business with U-Haul again.

Blake F.
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Super easy and nice. Very well maintained vehicles.

Alan W.
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The service was great. Raymond did an excellent job of guiding me thru the rental and return process and he was very helpful in choosing the correct vehicle. I chose Raymond's auto over other u-hall rental spots closer to my home Alan W.

Mike D.
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El cliente no dejó un comentario.

david B.
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El cliente no dejó un comentario.

kay S.
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El cliente no dejó un comentario.

PATRICIA S.
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El cliente no dejó un comentario.

Brandi B.
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We did not receive a truck with a full tank of gas and were required to refill the truck.

Rebecca T.
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Everything was great thank you

Leon H.
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Pick up was hassle free and the service was great. The truck was fairly new and in really good shape.

Beth G.
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El cliente no dejó un comentario.

David W.
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The location was clean and the gentlemen handling it was awesome I would definitely recommend.

Madelyn J.
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Mr Raymond was very professional and prompt with my order, I originally had an online appointment but the internet was over crowded, but he handed everything for me, with limited problems. Great job

Scott H.
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Excellent rental and using the online service was amazingly easy

Christopher N.
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The guy was polite when I walked in but that's where the service stopped. Was storming and he didnt bother to help with hooking up the trailer. I ended up getting soaked along with my wife trying to get the pin out of the way and lifting the car hauler onto my hitch 3 times unsuccessfully. I went in to Express my need for help but he was busy facing papers. Qe left and canceled the reservation.then uhaul found me a different location and then this guy called us back to say if we came back, he would help. He helped and continued to insult me as he did som then we left..

Corey F.
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Excellent customer service from Rayman. Helped us figure out what to do for a last minute rental and everything went smoothly

Rick S.
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Location did not open until 9:00am reservation was for 8:00 am. I was instructed to pick up at this location when I requested a location much closer to my residence. My instructions did no include the fact that the location was 12 miles away and it didn't open till 9

Gregory F.
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El cliente no dejó un comentario.

deirdre S.
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We are frequent Uhaul renters and unfortunately, our normal place of business was booked. The service at this established was subpar. The representative didn't assist in ANY capacity. Thank goodness for a Good Samaritan ,who was also hooking up his own equipment , who was gracious enough to help us. Needless to say, I will never,never utilize this establishment.

Susan C.
Clasificación:

El cliente no dejó un comentario.

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