I was given a different drop off location than this one. After I had returned it to that location, I received a text asking me to return it to this updated location, which I couldn't do because I had already put the keys in the drop box. I called uhaul to get this sorted out. Angela Andrews was wonderful to work with and was very helpful on the phone. However, Ron McCabe was very short in his emails and seemed very rude about the mix up. This issue was not my fault, and I did not appreciate the way Ron handled the situation. Angela was very calm and helpful in dealing with Ron. That woman deserves a raise!Stephen R.
Customer Reviews for Raymans Auto
(Distribuidor de U-Haul del vecindario)
Saint Louis, MO 63119
(just east of Laclede Station Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 5 p. m.
- Mar.: 12:30 p. m. - 5:30 p. m.
- Mié.-vie.: 9 a. m. - 5:30 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Unfortunately had a bad experience. Wouldn't recommend renting a Uhaul. Getting unknown charges and not only that but the day off was a complete disasterAllison W.
The store said they were open at 9am. No one was there with 3 customers waiting outside. Then we all finally figured out that we could use the key box outside, which we struggled our way through. Then once we did, a man popped out from the back with our dolly. We were late for our movers. If the store is not open at 9am then the hours should be adjusted on the website to reflect the actual hours. We found the entire experience exasperating. Then we ended up being charged $20 for an after hours drop off fee at 3pm in the afternoon. Really???? We were also charged an additional $5.00 for a something we supposedly purchased in the store that was never open when we were there and $28.00 for 2 days of Safemove that we also did not purchase. Very disappointing overall. I have used uhaul in the past on numerous occasions and have never had such a horrible and difficult experience as this.Michael C.
Returned online, but easy and good parkingStephanie S.
Online pick up for key was a nightmare and very time consuming. It would have been nice to know BEFORE booking the Uhaul that no one would be at the facility and that it was done online through your phone. Many Many Many complications trying to pick up the truck and could NOT return the truck through the online process as the web site would not pull up the option to "scan" the location bar code. A worker, John, was at the facility when I returned the truck working on a vehicle at Rayman's, he even tried to help. He took the key and wrote down mileage, etc. to verify that I returned the truck to the correct location, etc. It took total of over 50 minutes to pick up and drop off the truck, absolute waste of time when someone is moving and has help lined up.Wendelen C.
Was relatively clean but vehicle did not run well and having 2 sets of keys in the same box led to more confusion and time spent on the time consuming check in process. People working there were very little help after speaking to me like a child when trying to get help with directions. Unfortunately I've dealt with worse.Misty H.
from the time we arrived at location to the time we were leaving with truck, it took almost 40 minutes for us to complete the process; and my wife is very knowledgeable with the smart phone. It certainly would be more helpful knowing what to expect with all the questions & procedures before arriving. much faster (and customer friendly) doing this in person. We like that the U-HAUL trucks are usually well kept up when we rent them.JACK S.
El cliente no dejó un comentario.Joanne R.
Registered online a week ahead went pretty good and received confirmation by email. But that's where the good experience ended. Online pickup and return sucks. Had problems at pickup took 30-45 minutes to get someone to answer phone. Return was same thing. Once again Online sucks. Been a few years since I rented from Uhaul but I sure missed the days of going in filling out paperwork and driving out.Ralph J.
El cliente no dejó un comentario.Kevin E.
El cliente no dejó un comentario.Thomas T.
The process of checking in on line was horrible there was no one at the location even though it was business hours, I had to call customer service that took another 30 min ( the first person said they could not help me the 800 number on the website went to the wrong area. They wanted transfer me to another person and have me hold another 5-10 min I told them no I wanted a direct transfer no more holds and they did. The second person had to reset my reservation because evidently I was late! Why can't I pick up a truck I reserved late? It's my time I'm cutting into and to have the whole thing canceled and still going to charge me but I can't pick it up and no where does it tell me hey your truck can't be picked up if you don't get there in an a time frame abs if it dies it's hidden in legal jumbo. She fixed it and I got my truck after trying for 1 hour to get it. Then I tried to return it the website again was a pain and took me 30 min to do. I would not recommend this process to anyone EVER.Robin C.
El cliente no dejó un comentario.Hank D.
For the online pickup/dropoff, the location tool on my phone would not work even when following exact instructions on the Uhaul website. For pickup, it allowed me to scan a barcode of the key locker, which worked, but for dropoff there was no other option and I had to wait on customer service hold for 45 minutes to confirm I didn't get late fees. A frustrating situation likely out of this location's control, but want uhaul to be aware of the potential issue for other customers.Bobby C.
El cliente no dejó un comentario.Joshua L.
The equipment was first rate. My first time using a cell phone to pickup and return the rental. It worked surprising well.Omar E.
Owner seemed disinterested in helping, due to the fact i set up online. He just assumed I knew what to do.kevin L.
El cliente no dejó un comentario.Wendy R G.
Checking the back of the truck after each use to make sure all is clean and put away as well as to make sure all rented equipment is included.Matt O.
Did not receive the foley that was rented and paid for.Jonathan W.
The online version of pick up and drop off was kind of a hassle. Otherwise things were very good.Jeff S.
Very helpfulJanine W.
Inside the van was muddy, the service for that location was infuriating, we jumped through hoops and gave one phone number that did not answer that second just asked the name and hung up on them. If the location we got the van from "Rays Auto makes money from the rental . They should not get any profit. The place we rented from last year was great.Sidney C.
El cliente no dejó un comentario.Nathan D.
Over charged and to expensive. This place is a rip offChris C.
No help hooking up or dropping off. Both back corners leaked. Load of furniture wrapped with blankets got wet. Running lights on and off all trip.Tony L.
El cliente no dejó un comentario.rachel N.
Check in was horrible -- took over 45 minutes to pick up a truck that was reserved through the internet. No individual was available until a service tech working on cars came in for his shift. The service tech only became responsive when I started walking to a budget rental place after having difficulties checking in through the internet service. Would not recommend.Kristen M.
El cliente no dejó un comentario.Santiago M.
El cliente no dejó un comentario.Janet R.
When I arrived and went through the on-line checkin process I was prepared for the new world order of â€œtouchless pickupâ€ and self service. However, the key storage bin and code were not correct after completing the process. After numerous attempts, a call and some trial and error with the phone support, the key was in a different storage bin with a different passcode. Then, the van did not have the reserved pads I had requested in it. I had to return 45 minutes later to wait for someone to arrive and re-request the pads. Upon arrival, the attendant - without apologizing for their error - indicated â€œWe don't have that many pads,â€ and then tried to place the blame on me by asking â€œwhen did you make the reservation?â€ which I had made 4 days earlier. After opening the storage area, he found they did have pads and placed them outside the door for me to move to the van. While me placing them in the van was not a huge effort, it was 15 feet away and the location should have had them loaded in the van well over an hour earlier when my reservation was to be fulfilled. The van was fine, the â€œserviceâ€ - a generous word to use in this instance - was not.Gerald C.
Everything went very smoothly. I was extremely impressed with the Uhaul app and ease of use. I will definitely consider Uhaul next time I have a move. ¡Gracias!Chris C.
From start to finish the whole automated check in and drop off was a failure. The phone help wasn't worth the phone call and the man at the facility was less than pleased to help. In the future I will rent fro anyone but you. You need to rethink and rebuild the phone app. It is awful.Bernard G.
The equipment was clean, the tires had good tread, and the latch and gate operated normally. Overall I would consider the equipment maintained, however the rear gate did allow water to leak in when I drove through a moderate to heavy rain.Jason P.
One of the very worst business transactions I have ever had. Notes everywhere on how to get your truck. They were all terrible instructions. I was charged for a dolly that was not with the truck. The gas tank was between 1/2 and 3/4 full. There were smashed Oreo cookies in the bed of the truck. The customer service people were just as bad. They could not determine which lockbox the keys were in. They told me to me to check box one and the combination was 1-1-1. No keys. I kept waiting for further instructions and finally I went to box 2 and tried the combination of 2-2-2 and that box opened, still no keys. I just kept going with the combination matching the box number and found the keys in box 4. The combination was 4-4-4. I will not recommend U-Haul to anyone.Dennis N.
If you need an alternate contact person. I suggest doing it in advance. Not when you are standing at the truck picking it upBrian S.
The office was locked with multiple hand-written instructions for Uhaul drop offs. No one was available for check-in assistance. Eventually we coaxed a couple guys out of a back garage to help park the tow dolly. My advice is to move the franchise to a location where they really want to run the business.John K.
Everything was fine.Mike B.
My issue is not with Raymans but with the UHaul online system. Took about a half hour just to get the pick up process to start working, wouldn't recognize the location, wouldn't let me upload photos of pre-pick up conditions, wouldn't recognize all the steps I did from home when making the reservation so I had to redo them from the parking lot, had one phone trying to do pick up while another phone was on hold trying to talk to someone on the help system but gave up on that after 40 minutes. I have read lots of comments of other people experiencing this too, but apparently it isn't getting fixed.STEVEN T.
El cliente no dejó un comentario.Theresa S.
El cliente no dejó un comentario.Anne P.
The new contactless approach was terrible. It took an hour and 15 minutes to get the truck. I had to redo the reservation. Then to drop off was another 30 minutes wasted. Do not recommend for anyone.Samantha P.
Overall for what I needed for a few hours , the truck was fine. However, The truck is parked in a lot that is muddy so getting into it caused mud tracked into the truck. Its a bit time consuming to go through the picture process and document all the damages. The truck was on empty and wasn't sure if I'd get to the gas station. There was something spilled all down the drivers door and across the floor. Also the app said I reached the picture limit so hopefully I don't get accused of a dent that I couldn't document. There was a dash indicator light that stayed on the entire time for oil or check engine. Overall for the delivery of what I needed it for and the few hours locally It ran fine and all went well.Simon P.
It was a hassle to pick up the truck. There was extra stuff we had to do once we made the reservation. It would have been easier to take care of all that as part of the reservation, versus on our cell phone in the parking lot. Also, what is advertised as $19.95 ended up costing $70! Total ripoff! It was not clear that no one would be there to help and that we would be charged extra for after hours service. We probably won't use UHaul in the future. This has nothing to do with this specific location.Eric K.
El cliente no dejó un comentario.Steve D.
Check in process was ridiculous. I tried to check in 3 times online and kept getting an error message "sorry, something went wrong." I called the 800 number and she tried to walk me through it, but I got the same error message. She asked me to click tab, but there is no "tab" on my cell phone. I couldn't click "submit" because it was greyed out. Thank God for the in person attendant. He helped me get checked in. When I called the St. Louis office, the rep named Sharon actually hung up on me.sheryl N.
The check in process was miserable.Bob G.
El cliente no dejó un comentario.Steve M.
I already left a Google review expressing my distaste for the customer service at this location specifically (Rayman's Auto), but the short answer is the individual I spoke with on the phone this morning was an absolute a-hole to me and very rude during our whole conversation. He was not kind in answering my questions nor was he receptive to what I was even trying to ask him. He just belittled my knowledge regarding the situation I was in and I will never consider this location again for rentals or reccomend it to friends. If you all want to know more, I can email you the situation or speak to a representative and tell them what occurred and the timestamps of when I had called. I dont know who I was speaking to, but I seriously hope they are removed from handling orders or costumer interactions with how condescending they are.Dorian B.
El cliente no dejó un comentario.Charles L.
How to videosAySha W.
Go back to using actual people. Hate your mobile check in and out.Philip S.
The whole check in process was beyond confusing and maddening. The signage at the store was horrible! What should have taken about 15 minutes took an hour and fifteen. Revamp the checkin process, it is convoluted.Phoebe M.
Parking lot was water logged, The 24/7 was a bit frustrating to figure out. The inside cab was dirty, soda spilled all over the counsel, I cleaned that up. The back was clean. My frustration came when returning the truck and not having the option to scan the box for location because it didn't work when picking up the truck because of my phone so not having the same option when dropping off brought a lot of frustration. Finally downloaded the app and it work, my customer service rep was wonderful who I talked with to figure out what to do.William B.
The blankets/moving pads smelled like cigarettesKevin O.
No attendant and took me nearly 30 minutes to get a keyBrice Z.
although helpful, the store attendant was not wearing a face mask, not good!Christopher C.
I had requested to extend my original rental by 24 hours and was told that I would have to have the trailer back by 5 pm Friday due to the trailer being rented out the following morning (so i would only be able to extend 8 hours). This was okay until I went online to rent a trailer that night and was told the closet 6x12 trailer was at Rayman's Auto where I had returned my original trailer. So I booked the trailer and when I got the trailer in the morning it was the exact same trailer I had dropped off the night before. It was definitely frustrating to know that I had lost out on at least 5 hours of moving because I had to return a trailer that I was able to re-rent the following day.Ross V.
Online check in and out is cumbersome.Michael T.
El cliente no dejó un comentario.Janet R.
El cliente no dejó un comentario.Gina M.
Covid made it difficult to check out vehicle.Brian P.
I prefer to not rent from racistsdonna P.
El cliente no dejó un comentario.Melissa H.
Your app needs to be clearer about picking up keys at the location. There should not be 2 keys in one box. Signs at the location were shotty. Customer service was less to be desired.Feliz T.
El cliente no dejó un comentario.Stacey M.
Streamline the pickup process it took almost 45 minutes to get approval. I had a 9am pickup and wasn't able to get keys until almost 10am, while waiting for approval. So much of the approval process can be done while reserving. It just took way too long for the approval. It defeats the use of the online process.Thomas M.
The online pick up is a bit like a scanvenger hunt...I miss humans!charity R.
Our vehicle was smaller than the sizes provided on the website and therefore was not useful to move what we needed to move. UHaul's corporate number provided no assistance to resolve this and directed us back to the site we rented from. We tried to call them 7 times and left messages. No one ever answered a call or returned our call. We're paying a very large amount of money for a service that was not usable.Scott S.
El cliente no dejó un comentario.Nikole G.
Website to pick up truck and to drop off where not working. Waiting on phone for 30 minutes before anyone answered when I picked up the truck. When dropping off I also waited 20 minutes before the call just dropped. I didn't want a dolly but I was given one. I hope not to be charged.Juan B.
Mobile checkin process took waaaay too long. Needs improvementâ€"more pre-check-in questions to speed up the pickup time.Kevin D.
I asked for help with pickup and the employees told me to go the website and that it was remote due to Covid. The employees weren't wearing masks in violation of our county order. The website wasn't working on my phone. I couldn't scan the barcode on the key dropbox. I asked for help and the employees ignored me. The website wasn't working at all. I had to call my wife so I could use her phone. To only have a mobile option with employees that aren't following the county mask order is just ridiculous. I definitely will not be using this location ever again. I will likely not use U-Haul again, at least until there's an option for pickup where employees help you pick up the vehicle.Joseph P.
El cliente no dejó un comentario.LAGAIL L.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.Anthony R.
The lock box wasn't locked when we went to get our key. That was a bit worrisome that anyone could have taken the keyBrian M.
The pick up was a little stressful using the website. I didn't get why after I arrived I had to give all my information again and wait after arrival to get approved. This should be done before the day of pickup in case the renter does not get approved and needs to find a new resource. I had to get the key from the store clerk anyway because the U-Haul arrived late so the key wasn't in the lockbox yet. The Raymond's employees were very helpful and polite!Amelia E.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.tina P.
El cliente no dejó un comentario.Stacy C.
El cliente no dejó un comentario.Ludwig L.
The contactless app didn't work. The truck I rented was not at the location. I had to call and have a rep provide me with the combination for several different lock boxes none of which had keys in them. Once I finally opened a box with keys I was forced to walk around the entire lot trying the various keys on each vehicle to see if any worked.Dan M.
There needs to be more clear instructions when using the contactless pick-up with the bar code. The office staff did not have knowledge to help us. Another customer had to instruct the remaining groups struggling to get access to the lock box. The process would have been much simpler if the staff could have assisted.Lauren S.
The check in process was frustrating. It took a lot longer than it should have. The mobile app couldn't find our reservation. The website wouldn't accept the alternate phone number and the original truck that was assigned to us was not on the lot. I would have liked more info on exactly what the steps were and additional items I might need like the passport u asked forJohn H.
They have more than one set of keys in a box and this isn't explain good enough. Say that there are 2-sets of keys per box, just take the key that matches the truck number. Leave the 2nd set in box. GraciasStephen K.
Never again.Kent G.
No dollie was provided yet I was charged for one. The receipt I got was for 98$ which was more then my quote but 128$ was taken from my bank. So I was lied to. And robbed as well will never use your service again. Shame on youElizabeth M.
El cliente no dejó un comentario.Dale F.
Store was locked. I had to go to the garage to find someone to take the keysSteve S.
El cliente no dejó un comentario.JOHN S.
No one these. I used the appRandall M.
Truck Pick up was awesome with the guys at the shop. Tried the mobile return..... never again. Your web based truck return in is a dumpster fire.Robert P.
El cliente no dejó un comentario.Gent R.
No one on site, so had to set up on line, which took a bit longer than expected.Jim M.
There needs to be a sign on step by step of how to turn in A truck on your phone. Since there was no one there and no instructions, I spent almost an hour on the phone with U haul trying to figure it out.Kelley D.
I rented a 12 x 8 ft trailer which was clean and road ready. Picked it up around 5 pm went and loaded the trailer with my items pulled it 75 miles one way but to keep from them charging me over $100.00 I had to return it to the store I rented it from. And had to have it there by 1:00 the next day or I would have gotten charged for another day.Terry H.
El cliente no dejó un comentario.Tiffany B.
Did very well during Covid crisis.Dennis P.
I was charged $20 for an after hours fee. I dropped off at 3pm a day early. Please refund.Matthew S.