Comentarios de los clientes para Ray Mini Mart

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Ray Mini Mart

Clasificación general:

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susan W.
Clasificación:

Warning The person that owns mini mart keeps vehicles locked up so self service is non existent. They make you come in and cancels out you online booking which takes away the point of process The man is very rude “Ricardo” in a sly way I was going to leave but didn't want to delay any further. Made the process feel like a scam. I will report this location to higher mgt to see what true process should be as I've never had this happen before.

Brock D.
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By far the best experience I've ever had when dealing with Uhaul. Staring with the reservation online to dropping the rental truck off. I will be using them again next month.

ANDREW G.
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El cliente no dejó un comentario.

sal D.
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El cliente no dejó un comentario.

GUNNISON H.
Clasificación:

Vehicles are NEVER ready for mobile pickup and we are forced to go inside and repeat the whole process. Was promised a credit the last time and it never happened .

CATHY S.
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El cliente no dejó un comentario.

Ronnie R.
Clasificación:

Great customer service

Luke S.
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I was charged for using a dolly but never used it. The green plastic clip was never cut. I responded to email regarding my invoice but have not heard response from local uhaul store. Rating would be excellent if charged appropriately.

Alice W.
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El cliente no dejó un comentario.

Guy B.
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The individual that took care of us was very professional and helpful. The store was understaffed so he was covering multiple things and did a great job.

DAVID W.
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Employee seem uninterested like he didn't want to be there and the bathrooms were disgusting

Rob A.
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El cliente no dejó un comentario.

MAURICE G.
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El cliente no dejó un comentario.

Darlene G.
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Ricardo was very helpful and efficient. Great customer service!

Randall S.
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El cliente no dejó un comentario.

Nick W.
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Great service, excellent inventory options. Keep it up!

EDWARD O.
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Best service and UHaul experience I've had!

Justin S.
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Customer service extremely needs to be addressed. The gentlemen from Ray Mini Mart is really rude and acted like my buissness didn't matter and I feel I was not given the best rate possible.

SABRINA T.
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Perfect job

ROBERT LEE V.
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I reserved a covered trailer on the Uhaul website and was rented an open trailer.

SAMUEL O.
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El cliente no dejó un comentario.

EDWARD O.
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El cliente no dejó un comentario.

DEREK T.
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The gentleman man helped us was knowledgeable and had great customer service. Very pleasant experience all around. Would for sure recommend this location.

Scott C.
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El cliente no dejó un comentario.

dannall B.
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Friendly staff

Robert S.
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El cliente no dejó un comentario.

JEFFREY B.
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El cliente no dejó un comentario.

Paul J.
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El cliente no dejó un comentario.

Michael M.
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I topped off the gas and return full and was still charged for gas. There was no need the truck was filled up and left at the pump full not sure why I was charged fir 12.49 gallons of gas

David D.
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El cliente no dejó un comentario.

WILLIAM S.
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El cliente no dejó un comentario.

Morgan D.
Clasificación:

Even though I ended up with the wrong trailer to begin with the customer service was great.

Richard M.
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El cliente no dejó un comentario.

julie T.
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Quick service- very friendly.

Thomas W.
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El cliente no dejó un comentario.

Milan B.
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Seamless process. Clean well maintained vehicle. Would use them again anytime

Deon C.
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Hello, I rented today and I drove 18 miles. The gas line barely moved one line IF that when it was at 3/4 of a tank which is where I dropped it off at. I dropped the truck off and then got the bill and was shown the gas was filled with 7 gallons of gas , $26.25. I did NOT use that amount of gas and dropped it off at almost exactly where it was when I got this. I am not happy.

Michael N.
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El cliente no dejó un comentario.

Spencer L.
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El cliente no dejó un comentario.

Brandon S.
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Louis was great! Great experience

Gregory W.
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Location is not setup for 24/7 pickup. It took about 35 minutes to get checked out.

JOEL J.
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El cliente no dejó un comentario.

Dmitri M.
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We were charged for the moving blankets and we did not use them or open them.

Alexander P.
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Only one employee at the gas station. I had to re enter all my information manually, enter my drivers license on my phone while the guy helped other people. The trailer was dirty and had broken glass. I had to ask for assistance. I had a reservation but it took 15 mins to get the trailer.

Renata G.
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I have no issues with the locations, only with being charged an extra day when only late 1/2 hour. Ridiculous.

Leanne P.
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El cliente no dejó un comentario.

Elliott S.
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El cliente no dejó un comentario.

Kevin L.
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met me with the keys, van ran like a champ. 10/10

BARBARA E.
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Staff is amazing

HEATHER S.
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Will rent from again

Spencer L.
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El cliente no dejó un comentario.

TRACIE G.
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El cliente no dejó un comentario.

Adrian M.
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El cliente no dejó un comentario.

LAURA M.
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El cliente no dejó un comentario.

Joanne X.
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Needed a van to move furniture and was sure there would be lots of red tape and hidden fees, WRONG! This location is amazing and make it easy to rent a vehicle. Adrian was amazing and very professional, I will use this location again and will recommend to my friends that need to rent a vehicle for moving. Great experience.

John B.
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I have rented equipment here 3 times and the service has always been excellent. I highly recommend this store!! John Basehore.

Alex L.
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El cliente no dejó un comentario.

Joshua T.
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El cliente no dejó un comentario.

Francisco B.
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This location was the best customer service I've received in years I will continue to use this location for my needs and will not hesitate to refer this location to all my acquaintances

ROY C.
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El cliente no dejó un comentario.

cleophus L.
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El cliente no dejó un comentario.

ALYNN D.
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Two girls and a truck;) the store manager was nice and his store is super cool!

Calvin N.
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easy drop off location

Justin S.
Clasificación:

Fast and easy process. Felt a little uneasy as it was my first time, but didn't run into any snags. Things that were strange: 1. I wasn't able to find my size vehicle and time. I should be shown available vehicles at my requested time of pickup. I shouldn't have to try every location with HOPES that you find one that fits. 2. Some locations had an indicator, that I may not get the vehicle size i requested, but go ahead and pay for it, and hope things work out. Tell me what may happen in my favor, but do not surprise people with smaller vehicles - they've usually thought this through. 3. The man behind the counter at time of pickup asked me if I wanted to get the $14 insurance that I already agreed to online. Why? Am I getting charged twice, or do your systems just not translate this info?

Jacob R.
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Thank you for your help!!! Fantastic service done by Adrian!!! Fast, on point and most importantly honest... I'll definitely be back to rent from this place.

Richard L.
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El cliente no dejó un comentario.

Barbara M.
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My preferred pick up location was much closer to me so I was disappointed when I had to walk an additional 4 miles we pick up the truck.

Julianne H.
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El cliente no dejó un comentario.

Tiffany P.
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El cliente no dejó un comentario.

MARC RYAN H.
Clasificación:

El cliente no dejó un comentario.

PABLO D.
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agents should always walk out with you to inspect any prior damages.

Robert F.
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El cliente no dejó un comentario.

Gloria R.
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Reserved a 26 ft . Went to pick up and there wasn't one to pick up, we'll at least one that worked. Was a reservation for 24 hrs. Ended up getting a small truck and had to return it in 9 hours. Couldn't finish moving. Thanks a lot

HENRI S.
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Very friendly!

Scott W.
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El cliente no dejó un comentario.

Aimee C.
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El cliente no dejó un comentario.

Antonio C.
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Very helpful and great customer service

TROY H.
Clasificación:

None

Colin G.
Clasificación:

I've tried to avoid this gas station as much as possible over the years because of the unprofessional and unfriendly staff. Ricardo has zero customer facing skills, and shouldn't be in a position where he has to talk to the general public!! I avoid this place because of this reason. However, I needed a truck to urgently collect some furniture, and this is very close to my house. I walked in and he wasn't wearing a masks! The young guy behind the counter was, but under his noise! I asked Ricardo to put on a masks, which he did after going around the back. He simply has no idea how to talk to customers, I would fire him if he worked for me. No, I would never have taken him on in the first place! Then there was the truck, it smelt badly of cigarettes, and the glass was very dirty like the thing hadn't been cleaned in a while. When I got home, I wiped down the steering wheel and everything else that I was going to touch, and the wipes were black from dirt! In these times of COVID19, I expect people to take care in making sure that the cars/trucks are clean, AND to abide by the law when it comes to wearing masks in public places!! When i returned the truck, there was another customer sat in there with him, neither of them wearing masks, then there were others also in there not wearing masks. The place it dirty, and the staff are rude and unfriendly. I shall NEVER put myself through this again there. I will drive to another location to rent a U-Haul truck. Nothing against U-Haul, never had issues elsewhere, just this place. I would remove their ability to be a U-Haul center, but that's just me.

Bryan G.
Clasificación:

Employee was passive aggressive. I arrived and dolly wasn't in the truck as ordered. It was parked out back whereas two others ready to go were in front for others. I arrived on time also. In addition the employee wasn't wearing a mask and kept inviting me behind the counter to show me the computer; as I was putting on my mask he became slightly impatient... also made me load the dolly after picking it out. It literally took me 30 minutes to get the truck which this location is very low volume... it shouldn't have taken this much time and the guy is definitely a health risk factor as well as passive aggressive in tone. One example is I asked why I had two bills printed and he raised his voice at me, interrupting me mid sentence and saying “it's temporary hold, not the official bill.” I understand he might have to explain this to all and it's redundant, but to raise your voice to a customer and interrupt is quite odd. Again, no mask...pandemic...

Lewis M.
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It took forever to check out! When I called back with a question, the person answering the phone couldn't understand English....poor choice to put someone that wasn't bilingual in that position

Robert C.
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It was pretty easy.

Brian T.
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Can't say where they can improve. Very convenient service, easy reservation, pick up and drop off.

Colton N.
Clasificación:

The location was great. My issue is that they let me reserve and pay for a large truck online. As soon as my payment went through, they called and informed me they didn't have any trucks that size in the area. Why did they let me pay for it and why did they advertise it on their website? Shady. Wish I would have gone with another company.

Daryl L.
Clasificación:

Ricardo and Rey were excellent. Very helpful.

Darrell E.
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I do not know if there is anything that can be approved on. Had great service and had to change pickup date by one day earlier and they told me that would not be a problem.

WILLIAM P.
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Nothing... We were extremely satisfied with the service.

david V.
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El cliente no dejó un comentario.

luis M.
Clasificación:

Outstanding service

luis M.
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Had interaction with three gentlemen Ricardo,Mike and Ray all very knowledgeable of the Buisness outstanding.

James R.
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El cliente no dejó un comentario.

Richard S.
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El cliente no dejó un comentario.

carmen I.
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El cliente no dejó un comentario.

bryant P.
Clasificación:

Registration was great but older gentleman that helped me was great when I came back to pick up his truck and older gentleman was re-asking for the same information I registered truck the next person I deal with had a lot of attitude with me.3x I use your services

Allan B.
Clasificación:

I called three different locations, and none of them knew about the pre-tow inspection that your website requires. In addition, the two I contacted about adding towing lights to he towed vehicle either didn't know about it, or said it wasn't required, despite being in the Uhaul instructions, AND THE LAW, in the area we drove through.

ALEXANDER P.
Clasificación:

The truck was beat up and old. The a/c did not work well. The location kept all the keys inside even though it was a “mobile pick up” scheduled ahead of time. The lot was disorganized and hard to find/ drop off equipment. Also had to return the keys inside, thus it was not a cobalt less transaction as requested.

Hong L.
Clasificación:

Thank you to Ricardo and Luis for your good costumer services

John S.
Clasificación:

El cliente no dejó un comentario.

Cedric C.
Clasificación:

El cliente no dejó un comentario.

Elizabeth K.
Clasificación:

El cliente no dejó un comentario.

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