Customer Reviews for Raven Trailers LLC
(U-Haul Neighborhood Dealer)

168 reviews

3563 Hillside Rd   Slinger, WI 53086

(262) 644-4529

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 8 am–11 am

Services at this Location:

Contact Us

(262) 644-4529

3563 Hillside Rd
Slinger, WI 53086

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: 8 am–11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Na

Mary Power 
Rating:
5.0

Scott was very helpful, and I appreciate his support!

mike egan 
Rating:
5.0

Customer did not leave a comment.

Stephanie Dei 
Rating:
5.0

Customer did not leave a comment.

Paul Fichtner 
Rating:
5.0

Customer did not leave a comment.

LAURETTE BAUMANN 
Rating:
5.0

Makenzie so location services works on the app. I had to call customer service and she had to ask for help and she said try returning the truck on a web browser. So I wasted some time struggling to connect.

Crystal Shaw 
Rating:
5.0

Customer did not leave a comment.

Suzanne Miller 
Rating:
5.0

Customer did not leave a comment.

Javon Robinson 
Rating:
5.0

Customer did not leave a comment.

Emmett Grissom 
Rating:
5.0

Customer did not leave a comment.

Gino Alvaro 
Rating:
5.0

Customer did not leave a comment.

Brenda Whitcomb 
Rating:
5.0

Very nice and easy to work with

steve smith 
Rating:
3.0

Customer did not leave a comment.

Katherine Buenger 
Rating:
5.0

Customer did not leave a comment.

Pamela Hansen 
Rating:
5.0

Great service

Orian Acker 
Rating:
5.0

Customer did not leave a comment.

steve smith 
Rating:
5.0

Very friendly people.

Sandra Rom 
Rating:
4.0

Customer did not leave a comment.

Dennis Conrad 
Rating:
5.0

When I was looking into getting a uhaul I saw some places had bad reviews.(customer service). I rented the truck from raven trailers in slinger wi, the service was excellent!!! Very helpful people and I would recommend other people here. Made our move go very smoothly.

jason schill 
Rating:
4.0

Customer did not leave a comment.

Linda Schmit 
Rating:
5.0

Customer did not leave a comment.

Alan Spiegel 
Rating:
5.0

Friendly helpful service.

MARY BRINKMAN 
Rating:
5.0

Everything was great!

Kirk Bailey 
Rating:
3.0

Customer did not leave a comment.

Gerald Wasmund 
Rating:
3.0

Customer did not leave a comment.

Ryan Greve 
Rating:
5.0

Customer did not leave a comment.

Phillip Elston 
Rating:
4.0

I had a great trip. Thanks for your help!

Michael Maryanov 
Rating:
5.0

Customer did not leave a comment.

Jennifer KUNZMAN 
Rating:
5.0

Customer did not leave a comment.

Martin Reynolds 
Rating:
4.0

Facility did not have any furniture dollys. Appliance dollys would not work with the project I had. Also the brakes on the truck caused the entire truck to shake

Chris Schlessinger 
Rating:
5.0

Easy and friendly

CHARLIE CULL 
Rating:
3.0

Lots of giant potholes full of water. Some patching would help.

Jeffrey Becker 
Rating:
4.0

My truck was missing the dolly, and the ramp spring wasn't working so it would require more precision to push in the ramp. I think UHaul's are worth the price, but those two things made the experience less. Having a dolly would've helped us move.

Brett Dzik 
Rating:
5.0

The dealer was very friendly and efficient. They were extremely busy and still were able to make my pickup of the trailer a good experience.

David Loomans 
Rating:
5.0

Staff was excellent. Very helpful

Paul Gequillana 
Rating:
5.0

Customer did not leave a comment.

stephen geraci 
Rating:
5.0

Customer did not leave a comment.

Robert Mahlstedt 
Rating:
5.0

Customer did not leave a comment.

David Hutchison 
Rating:
4.0

All service was professional and equipment in great shape.

Jeff Slaasted 
Rating:
5.0

nothing!

kent hammerschmidt 
Rating:
5.0

Easy peasy Great trailer for the money

Steven Ingram 
Rating:
5.0

Scott Junger was terrific. Very helpful

tim van alstine 
Rating:
5.0

They sent confirmation of drop off first thing the next morning. perfect.

TERRY SCHULZ 
Rating:
5.0

Customer did not leave a comment.

Douglas Hodges 
Rating:
5.0

Very helpful with checking in and out!!!

KIM DAMBRUCH 
Rating:
5.0

Great customer service. Very friendly and helpful

tim van alstine 
Rating:
5.0

The location in proximity to my house is great. The actual premises itself is not pretty but the trailer I rented was in great shape and the manager of the location was very helpful

Scott Bevers 
Rating:
3.0

Customer did not leave a comment.

John Szmurlo 
Rating:
2.0

Customer did not leave a comment.

KYLE GRAESSLIN 
Rating:
5.0

nothing all good!

Ross Merritt 
Rating:
4.0

Customer did not leave a comment.

Scott Marsicek 
Rating:
5.0

Customer did not leave a comment.

ken kane 
Rating:
5.0

A++++

Scott Lamb 
Rating:
5.0

I will be a return customer for sure. The gentleman that’s helped me was beyond professional and patient with me. Thank you

Amy Denneau 
Rating:
5.0

Customer did not leave a comment.

Ross Merritt 
Rating:
3.0

Customer did not leave a comment.

Kristen Herriges 
Rating:
5.0

Convenient and on time.

Scott Graunke 
Rating:
3.0

Have rental ready (clean all the snow off windshield before customer arrives).

MIKE MELLER 
Rating:
5.0

Excellent service and pick up location!

Scott Graunke 
Rating:
5.0

Customer did not leave a comment.

Kathryn Wilson 
Rating:
4.0

Friendly. Efficient method of being able to contact person to come up to desk while they were busy somewhere else. Worked great.

Sabrina Coles 
Rating:
5.0

Customer did not leave a comment.

ross Chronister 
Rating:
4.0

Customer did not leave a comment.

tracy vechart 
Rating:
5.0

Easy pick up and drop off.

Gerald Shinneman 
Rating:
3.0

Dirty, muddy, rundown

Michael Buck 
Rating:
4.0

Customer did not leave a comment.

Richard Winters 
Rating:
4.0

My first choice is Raven Trailers

Gregory Rintelman 
Rating:
5.0

Customer did not leave a comment.

Frank Bikman 
Rating:
5.0

Customer did not leave a comment.

Joseph Kohler 
Rating:
2.0

I rent U-Haul equipment on a fairly regular cadence and this location has some room for improvement in several areas, but equipment condition is the prevailing factor for the negative review. This is the second rental I have done at this location. I have rented twice here because they have a good location near the freeway. Both times I ironically ended up renting the same equipment probably due to that equipment being assigned to the location for in town moves. When I returned the equipment the last time, I informed the employee that there was an issue with the equipment that almost made it un-usable. This time around, months later, again after getting the same equipment, the issue was not fixed, and we struggled with the same issue again. The equipment I rented here was in the worst condition of any equipment I have ever rented from U-Haul. Next time I will forgo the convenience to the freeway and rent it from a different U-Haul location.

Andrew Pyzyk 
Rating:
4.0

Customer did not leave a comment.

Kevin Markowski 
Rating:
5.0

Customer did not leave a comment.

Teddy Balke 
Rating:
4.0

I have been charged for an extra day even though I returned the truck the same day I rented it.

Steve Slick 
Rating:
3.0

Customer did not leave a comment.

GARY BENTER 
Rating:
5.0

Clean unit. Lots of help from owner.

larry Zueck 
Rating:
5.0

The car dolly worked great! The people were nice and showed me how it needs to be strapped well. The straps should be “sprayed” to make it easier but did make it work. Thanks

luke bares 
Rating:
5.0

Customer did not leave a comment.

ARTHUR RUIZ 
Rating:
1.0

U-Haul sent me to a pickup location that was closed for the weekend, spent an hour and fifteen minutes trying to get the keys, very bad experience.

Brent Foat 
Rating:
4.0

Customer did not leave a comment.

Nicole Schuster 
Rating:
5.0

Scott & Kenny and the female coworker were SO friendly and kind and thorough and helpful and efficient and they made pick up and return SO EASY for my needs for an enclosed trailer ! Thanks everyone! Mark Wenzlaff, West Bend

MARK WENZLASS 
Rating:
5.0

This is a great U-Haul agent!

BRIAN KUNICK 
Rating:
5.0

Painless experience. Won't hesitate to use again in the future.

Matthew VanValzah 
Rating:
5.0

Customer did not leave a comment.

David Clauff 
Rating:
3.0

Truck had oil light on Truck had a very bad exhaust leak by the cab I had to drive with the windows down and heat on high since it was so cold out. The exhaust was so loud it was embarrassing to drive and woke up the neighbors. Had a reservation for Friday through Saturday with a drop off of late Saturday early Sunday but got a call at 11 on Saturday wanting the truck back

John Heinan 
Rating:
5.0

Customer did not leave a comment.

Ed Moran 
Rating:
4.0

Customer did not leave a comment.

David Rosbuck 
Rating:
5.0

Customer did not leave a comment.

Bryan Gentz 
Rating:
4.0

Customer did not leave a comment.

Rich Czarnecki 
Rating:
1.0

Drop off person was grumpy and stated they would check the equipment in. Well, they never did check it in, and I received a call several days later, from U-Haul, asking why it wasn’t returned. Unpleasant to say the least.

Russell Haase 
Rating:
5.0

Scott was great

george drew 
Rating:
5.0

This location was very convenient for me. The owner of Raven Trailers helped me figure out the best renting options for my move. Pick-up and drop-off were both easy and fast. I’ll keep this location as my preferred choice. I would also use u-haul again. It was my first time and was a good experience.

Todd Schaffer 
Rating:
5.0

Uncertain of drop off protocol tried to call U-Haul on hold for 1 hour + with no answer very frustrating but otherwise drop off was great location and efficient. When contacting this drop off Tuesday, they were very helpful and said that they were processing our rental as we spoke.

Carrie Zandi 
Rating:
4.0

Customer did not leave a comment.

jim martin 
Rating:
2.0

Trailer wasn't swept out, had loose misc nuts and bolts in it. My reservation was supposed to be at another location, only despite my reserving a trailer more than 3 weeks earlier, he did not have my 5x8 trailer. THAT location (2948 WI-83 Hartford, WI 53027) was very apologetic, and informed me that Raven Trailers LLC would have a 6x12 for me for the same price. Crabby guy at Raven Trailer seemed irritated by this offer and would NOT give me the 6x12 for the same price as promised, and gave me a 5x8. Trailer was returned a full day early as well, would sure be nice to receive a credit for that day however it is not worth my effort to interact with the grumpy guy at Raven. I was also approached by a couple when I dropped the trailer off at 10p on the 27th, that treated me like a criminal who was stealing a trailer. I've used U-Haul I don't even know how many times in my 50yrs, and it has honestly been below average every time. But this is the last time. I will gladly pay MORE for a trailer/truck in the future then deal with being shuffled to another location and interacting with a grumpy employee who doesn't honor the previous offer. Never again.

Jeffrey Gurski 
Rating:
4.0

Helpful staff and very friendly.

Michael Hewitt 
Rating:
5.0

Customer did not leave a comment.

Amy Schneider 
Rating:
5.0

Customer did not leave a comment.

Linda Zarling 
Rating:
5.0

My only comment is that my contract listed a drop off location in the city of Hartford. I went there and could not get the app to allow the turn in of the equipment. It was only then that I noticed the drop off location in the app was different than the written contract. This delayed us by an hour and cost more in fuel since I had to put gas in the tow vehicle to make sure we had the tank refilled to the correct level.

Edward Metzgar 
Rating:
5.0

My only comment is that my contract listed a drop off location in the city of Hartford. I went there and could not get the app to allow the turn in of the equipment. It was only then that I noticed the drop off location in the app was different than the written contract. This delayed us by an hour and cost more in fuel since I had to put gas in the tow vehicle to make sure we had the tank refilled to the correct level.

Edward Metzgar 
Rating:
4.0

Customer did not leave a comment.

Jeff Slaasted 
No reviews have been submitted for this location.

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