We never discussed what to do with the trailer after hours. But that’s my fault because I didn’t anticipate returning as late as I did. Stupid traffic.
MICHAEL M
Customer Reviews for Raven Trailers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Na
Mary PScott was very helpful, and I appreciate his support!
mike eMakenzie so location services works on the app. I had to call customer service and she had to ask for help and she said try returning the truck on a web browser. So I wasted some time struggling to connect.
Crystal SVery nice and easy to work with
steve sGreat service
Orian AVery friendly people.
Sandra RWhen I was looking into getting a uhaul I saw some places had bad reviews.(customer service). I rented the truck from raven trailers in slinger wi, the service was excellent!!! Very helpful people and I would recommend other people here. Made our move go very smoothly.
jason sFriendly helpful service.
MARY BEverything was great!
Kirk BI had a great trip. Thanks for your help!
Michael MFacility did not have any furniture dollys. Appliance dollys would not work with the project I had. Also the brakes on the truck caused the entire truck to shake
Chris SEasy and friendly
CHARLIE CLots of giant potholes full of water. Some patching would help.
Jeffrey BMy truck was missing the dolly, and the ramp spring wasn't working so it would require more precision to push in the ramp. I think UHaul's are worth the price, but those two things made the experience less. Having a dolly would've helped us move.
Brett DThe dealer was very friendly and efficient. They were extremely busy and still were able to make my pickup of the trailer a good experience.
David LStaff was excellent. Very helpful
Paul GAll service was professional and equipment in great shape.
Jeff Snothing!
kent hEasy peasy Great trailer for the money
Steven IScott Junger was terrific. Very helpful
tim vThey sent confirmation of drop off first thing the next morning. perfect.
TERRY SVery helpful with checking in and out!!!
KIM DGreat customer service. Very friendly and helpful
tim vThe location in proximity to my house is great. The actual premises itself is not pretty but the trailer I rented was in great shape and the manager of the location was very helpful
Scott Bnothing all good!
Ross MA++++
Scott LI will be a return customer for sure. The gentleman that’s helped me was beyond professional and patient with me. Thank you
Amy DConvenient and on time.
Scott GHave rental ready (clean all the snow off windshield before customer arrives).
MIKE MExcellent service and pick up location!
Scott GFriendly. Efficient method of being able to contact person to come up to desk while they were busy somewhere else. Worked great.
Sabrina CEasy pick up and drop off.
Gerald SDirty, muddy, rundown
Michael BMy first choice is Raven Trailers
Gregory RI rent U-Haul equipment on a fairly regular cadence and this location has some room for improvement in several areas, but equipment condition is the prevailing factor for the negative review. This is the second rental I have done at this location. I have rented twice here because they have a good location near the freeway. Both times I ironically ended up renting the same equipment probably due to that equipment being assigned to the location for in town moves. When I returned the equipment the last time, I informed the employee that there was an issue with the equipment that almost made it un-usable. This time around, months later, again after getting the same equipment, the issue was not fixed, and we struggled with the same issue again. The equipment I rented here was in the worst condition of any equipment I have ever rented from U-Haul. Next time I will forgo the convenience to the freeway and rent it from a different U-Haul location.
Andrew PI have been charged for an extra day even though I returned the truck the same day I rented it.
Steve SClean unit. Lots of help from owner.
larry ZThe car dolly worked great! The people were nice and showed me how it needs to be strapped well. The straps should be “sprayed” to make it easier but did make it work. Thanks
luke bU-Haul sent me to a pickup location that was closed for the weekend, spent an hour and fifteen minutes trying to get the keys, very bad experience.
Brent FScott & Kenny and the female coworker were SO friendly and kind and thorough and helpful and efficient and they made pick up and return SO EASY for my needs for an enclosed trailer ! Thanks everyone! Mark Wenzlaff, West Bend
MARK WThis is a great U-Haul agent!
BRIAN KPainless experience. Won't hesitate to use again in the future.
Matthew VTruck had oil light on Truck had a very bad exhaust leak by the cab I had to drive with the windows down and heat on high since it was so cold out. The exhaust was so loud it was embarrassing to drive and woke up the neighbors. Had a reservation for Friday through Saturday with a drop off of late Saturday early Sunday but got a call at 11 on Saturday wanting the truck back
John HDrop off person was grumpy and stated they would check the equipment in. Well, they never did check it in, and I received a call several days later, from U-Haul, asking why it wasn’t returned. Unpleasant to say the least.
Russell HScott was great
george dThis location was very convenient for me. The owner of Raven Trailers helped me figure out the best renting options for my move. Pick-up and drop-off were both easy and fast. I’ll keep this location as my preferred choice. I would also use u-haul again. It was my first time and was a good experience.
Todd SUncertain of drop off protocol tried to call U-Haul on hold for 1 hour + with no answer very frustrating but otherwise drop off was great location and efficient. When contacting this drop off Tuesday, they were very helpful and said that they were processing our rental as we spoke.
Carrie ZTrailer wasn't swept out, had loose misc nuts and bolts in it. My reservation was supposed to be at another location, only despite my reserving a trailer more than 3 weeks earlier, he did not have my 5x8 trailer. THAT location (2948 WI-83 Hartford, WI 53027) was very apologetic, and informed me that Raven Trailers LLC would have a 6x12 for me for the same price. Crabby guy at Raven Trailer seemed irritated by this offer and would NOT give me the 6x12 for the same price as promised, and gave me a 5x8. Trailer was returned a full day early as well, would sure be nice to receive a credit for that day however it is not worth my effort to interact with the grumpy guy at Raven. I was also approached by a couple when I dropped the trailer off at 10p on the 27th, that treated me like a criminal who was stealing a trailer. I've used U-Haul I don't even know how many times in my 50yrs, and it has honestly been below average every time. But this is the last time. I will gladly pay MORE for a trailer/truck in the future then deal with being shuffled to another location and interacting with a grumpy employee who doesn't honor the previous offer. Never again.
Jeffrey GHelpful staff and very friendly.
Michael HMy only comment is that my contract listed a drop off location in the city of Hartford. I went there and could not get the app to allow the turn in of the equipment. It was only then that I noticed the drop off location in the app was different than the written contract. This delayed us by an hour and cost more in fuel since I had to put gas in the tow vehicle to make sure we had the tank refilled to the correct level.
Edward M