I was charged multiple times. I Had to call three different times to talk to someone qualified to figure a way to refund me. Additionally the trunk was not clean and during a pandemic I thought more care would go into cleanliness/sterilization.Berit R.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This location was great, however, it was 45 minutes away from my home and I had to then go to another location to pick up my trailer! So two separate locations to pick up my uhaul items! At least when I dropped the items off, they gave me a $40 credit because it was far away. I got no compensation for going so far to get my items to begin with .Christine R.
Transaction went smoothDwana B.
The attendant would benefit from having a tablet to help her do her jobMatthew S.
El cliente no dejó un comentario.THOMASJ I.
El cliente no dejó un comentario.everton S.
Clerk was extremely competent and helpful! Easy and fast - in and out.Peter D.
I had ordered a hand truck.No hand truck.Charles B.
the truck was loaded with stuff I did not order. it was 23 miles away so I did not want to bring it back, they told me to drop it off with the truck. Two hand trucks one dolly and 30 or 40 moving blankets. I did not realize how many times I would be moving them out of my way. I did not need the hassle on a 2000 mile trip.BRIAN O.
I don't think there is anything to improve. My experience was great and I appreciate Uhaul for making a difficult move during this time easier.David C.
On line I was able to book a dolly and moving blankets but when I picked up from the location they said they didn't have any of those items. The renter should be able to be informed at the booking if items are not available.Matthew T.
El cliente no dejó un comentario.thomas J.
El cliente no dejó un comentario.vince D.
Your website doesn't work. Your customer service is non existent. Your reps are idiots and ineptRobert G.
El cliente no dejó un comentario.Tina P.
The woman who was in this store had no idea what she was doing. She had me waiting for at least twenty minutes while she called someone to verify the uhaul. She did not come out and check anything on the uhaul and I asked her if she was doing paper work she told me I did everything online but my portion has nothing to do with the condition of the uhaul, mileage or how much gas in it. The uhaul was sitting in mud so I had to climb through the passengers side, the inside was completely disgusting! Filled with dog hair and mud. You could tell the animal was all over the windows so I had to wipe them clean to even complete my hour and a half trip to cohoes NY. The windshield wipers were not in good condition needing new blades and the truck was never swept out, I had to also do that. My preferred location was in the city of Poughkeepsie which would have been a five minute ride and I had to drive twenty minutes to go get this uhaul and drive twenty minutes back. I was not satisfied at all, I have never experienced such a mess within this company.Nicole B.
gas station attendant could not get her phone to work and kept trying to flip the screen by shaking and turning her phone saying she was stuck on a certain screen and it wouldn't let her chose the town i was moving to. I got to the location 10 minutes before pick up time and didn't leave until 20 minutes later. when i left she still had not completed the transaction but called someone I'm guessing from U-Haul and told her to let me go since i had prepaid and pre-checked in. they are not organized or efficient at this location at all.katelyn O.
Truck was very dirty. It appeared to have been used to move yard debris.TJ M.
El cliente no dejó un comentario.Todd N.
El cliente no dejó un comentario.Jess G.
El cliente no dejó un comentario.Terence D.
El cliente no dejó un comentario.Ryan C.
Emergency rental and everyone was really helpful.ALBERT O.
The brakes on that truck need servicing, there was quite a bit of vibration from them. Otherwise everything about my experience was excellent. Raos was easy to deal with and my truck was clean and performed well. It just needs new brakes.Jordan H.
El cliente no dejó un comentario.rafal R.
The truck was disgusting when I picked it up. Every U-Haul representative, whether at the location or on the main customer service phone line, gave me different rates for the same thing. I feel like I was overcharged and the entire experience was immensely inconvenient. There was no gas station near or on the way to my drop off location, so I had to waste a lot of miles just to fill it up. When I went to drop the truck off it was also after hours and the online prompt to return it was giving an error. I called customer service and was waiting for 40 mins before someone answered. This has to be hands down the worst experience I ever had with a "professional" business. I regret not using a home Depot rental instead, given my previous business with them was less expensive and FAR more convenient. I want my money back.Amber B.
El cliente no dejó un comentario.Judy V.
El cliente no dejó un comentario.JUDITH L.
El cliente no dejó un comentario.Barry W.
El cliente no dejó un comentario.DOROTHY V.
Trucks aren't cleaned and it was easy to rent but not helpfulKayla S.
Transaction was quick and easy when I needed it on short notice.Cuper V.
El cliente no dejó un comentario.GREGG R.
El cliente no dejó un comentario.WALTER G.
I was injured but even if I wasn't, there are many situations where the client needs help with the equipment. At this location there was only one person behind the counter running the store and I relied on the kindness of equally crippled people to help me hook up the hitch. I think the way to improve it is have a person available to represent the equipment. Also, I had to drive two separate places 30 minutes apart to pick up my rentals then back to the first location to pick up my car. It seemed a bit much.ERIN W.
It would have been nice to know in advance that there was an additional charge of .89 per mile. I was shocked upon returning the vehicle,. Not pleased at all!!!!jim S.
El cliente no dejó un comentario.Cody B.
Very convenient location for me.Scott G.
El cliente no dejó un comentario.KATHRYN Z.
El cliente no dejó un comentario.Helena P.
El cliente no dejó un comentario.Sid L.
El cliente no dejó un comentario.AUDREY K.
El cliente no dejó un comentario.JOSE C.
Easy drop off.Kleber S.
El cliente no dejó un comentario.Marco C.
El cliente no dejó un comentario.Nicolas C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Jonathan G.
Did not have dollies and other items available to rent. Service was excellent. Reserved in person and confirmed on line.Joaquin A.
I have used this location several times over the past few years and it has always been an easy and pleasant experience.LYNCH S.
It is 20 miles from my purfired location that adds quite a lot of extra caust to this rental. And that is not right. Plus a lot more driving. I am over all looking for a better solution to the problem of lack of rental equipment in my area with u haul.henry K.
El cliente no dejó un comentario.Dana M.
wasn't the location i pick but it got the job done. The computer system kick me to this location due to availability.JAMES A.
El cliente no dejó un comentario.AUDREY K.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Tim K.
Rental agent was nice and extremely helpful. I would definitely go to this place again to rent from uhaulGary C.
There weren't any straps to tie stuff down with although it was supposed to be included.Matthew H.
Anne the rental person at the Citgo station was very helpful.Verdie V.
They did not provide the Utility Trolley as I had ordered. Have them make sure that all ordered equipment is on the vehicle for pickup.William F.
Generally went smooth but this was a 12' trailer with double back wheels and there was no lift, jack or personal to assist with getting the trailer on the hitch. (the attendant was alone in the store and could not leave her position and had no knowledge of how to help.) I had to ask someone who was a customer of the location to help me lift it on the hitch. When I asked for a receipt for my purchase she said her printer was not working and said that I could get it on line.Richard V.
The entire staff was very courteous and professional. It was a pleasure to deal with them. Excellent service.michael M.
Glad to have U-Haul rentals available so close to home. The folks at Rao's Citgo were great!Susan G.
The lady that went through the process with me was great. She was very informative and let me know how it worked and just made it a very easy experience.JARED H.
El cliente no dejó un comentario.Rebecca J.
We reserved in advance online for a truck, appliance dolly and 1 set of furniture pads. I tried numerous times to call & verify the reservation but they wouldn't answer the phone. When we arrived for the pick up there were no pads or dolly.Lynn D.
El cliente no dejó un comentario.FRANCIS M.
Everything was perfect! Fast and simple rental process.Christopher B.
I left some very sentimental items in the cab of the truck by accident. When I discovered they were gone I called Rao's the next day and told them about them. Even though the truck was already re-rented, the folks at Rao's were able to call the new renters and get the items returned to their store. They called me up the next day and told me to come get them. Great service. Would highly recommend them. Thank you Rao's. Those items really were very important to me.PAUL B.
This truck should never been allowed on the road. We had so many problems and just by pure luck we made it home to Colorado. We traveled over 1700 miles over 4 days and we never which day this truck was going to break down. So many problems with the truck. This was a horrible experience and I want a refund.Camille M.
Truck burned gas very easily and cost of travel became extensive.Frank L.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Jose A.
the person 'lost' the reservation. she did not know how to use the uhaul reservation system. she did not step out of the store to show us how to use the equipment and how to operate it safely. Also, I made the reservation in Kingston and was sent to Salt Point which was 30 miles away. I was charged for extra mileage!yistath R.
El cliente no dejó un comentario.mike B.
Incredibly friendly and helpful site. Thanks!Richard G.
El cliente no dejó un comentario.John R.
Nothing! Great pick up and drop off! Would definitely rent from this location again!Erica W.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Annemarie R.
The owner was pleasant, friendly, knowledgable and very accomodating. I would us Rao's again, and recommend this rental location to my friends.kathy S.
It was a very easy process to rent the truck. Everything was ready when we went to pick it up, except for final paperwork. The clerk was very pleasant to work with and answered all our questions.Susan S.
El cliente no dejó un comentario.Heather S.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.KEVIN M.
Very convenient location and very friendly staff. Would definitely recommend and will definitely use in the future.VINCENT D.
El cliente no dejó un comentario.Tracy T.
Very nice station owners!Jeffery K.
will be using Raos Citgo again Very friendly and honestrobert F.
El cliente no dejó un comentario.HENRY B.
Van was best rental vehicle ever, and a great long distance drive. More than enough oower, quiet, comfortable, great visibility including backup camera in rearview mirror! Many thanks!david B.
I have rented different sizes of vehicles from this location several times, and they are always professional, helpful, and friendly. The vehicles are well maintained and ready to go. I did have problems my last rental with being unable to pick it up at the time I had planned, and they were very accommodating... though if they couldn't have been I would have understood. Will be renting again (probably a few times!) from them again, and have told many people if they need to rent a UHaul, this is the place to go. Love the new van btw.Sally L.
only problem was I had to prove the rate I ordered or I was going to be charged almost $125.00 more. I was not pleased. The woman at the station was pleasant and tried to be helpful.James C.
Quick and easy pickup and return. Owners nice to dealqith.Donna R.
El cliente no dejó un comentario.Kathleen R.
Give them the equipment they ordered/paid for. After they don't get it and their move is that much harder, and Uhaul tells me they are contacting you, and I'll hear back from you for my refund, return the phone call. I'd threaten to not shop there anymore but I doubt anyone would care. I will look for other places before using this one again. Robbed me of $20, and I didn't even get a call back to entertain my concern.Stephanie D.
El cliente no dejó un comentario.WAYNE S.
Ann, one of the francise owners, was very efficient and cheerful, the van I rented was in excellent shape, and the rental experiece surpassed those many of years past in which the equipment was at best adequate, and the service depressing. Thank you, U-haul!david B.
El cliente no dejó un comentario.CONNIE S.