Truck was showing its age but worked well and was dependableJohn C.
Customer Reviews for Rangeline Self Storage
(Distribuidor de U-Haul del vecindario)
Carmel, IN 46032
(South of Clay Terrace)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 3 p. m.
- Dom.: 9 a. m. - 12 p. m.
- 7/4/2021 - 7/5/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Unreliable - I called the location on Friday morning looking to change my pickup time. I asked the person on shift if they would help me secure the truck for Friday night pick up instead of Saturday morning pickup. As the truck was out, he could not give a firm commit, but agreed to call me as soon as the truck came in. It was due back at 1, and he said he would call so we could discuss. The location closes at 3 on Fridays. I called at 2:50 to follow up. He had not called, and gave me an excuse he was â€œbusyâ€, the truck just came in, etc., and told me it would be really easy to pick the key up using 24/7, etc. When I drove there Friday night, there was not only two trucks in the lot, my reservation could not be updated, and I wasted a good 2 hours on the venture. I felt from the experience that the person handling the situation at the store was unreliable, and more worried about starting his weekend/Friday night than helping me. While it may seem like a small thing to him, that delay has snowballed into a true inconvenience this weekend, and I'm still working on the move. The woman who was working the counter Saturday was friendly and helpful, so I hope this is an isolated incident. For a company that is selling itself as catering to the customer, this was a great opportunity to help out that wasn't taken. Hope the weekend went better for him than it has for us....Mark B.
Observed your store operator handle multiple customers with different services, as well as the phone. Very impressed with his capabilities and MOST Of all his people skills. Good luck keeping him!!!mike L.
El cliente no dejó un comentario.Mary W.
The truck was great and so was service. In and out.PAUL L.
This uhaul location is very customer service oriented. Janet went above and beyond to make sure I had a van. The van was newer and well maintained. If something comes up, they resolve it. I look forward to renting with them again. - LLLisa L.
El cliente no dejó un comentario.Kay B.
El cliente no dejó un comentario.seth D.
I do not receive a receipt. I was told it would be emailed. Maybe fix that.DANIEL S.
Hours worked for me and I did not need to use automated check in. I wish hours were longer than 9-1 on Sundays.PAUL K.
El cliente no dejó un comentario.VASHAUN H.
El cliente no dejó un comentario.HUGH G.
El cliente no dejó un comentario.ROBERT H.
Ryan Conley was very helpful.ROBERT W.
The self check in process needs to be reviewed. I ended up masking three parking lot hikes to get pictures in pouring rain.DAVID C.
El cliente no dejó un comentario.JOHANNA R.
Your app wouldn't let me complete the return and I spent 40 minutes on hold with UHaul trying to get that noted.SCOTT A.
El cliente no dejó un comentario.Chelsea H.
No never again. I’ll go somewhere else water got in my storage unit there was furniture and trash beside my unit that sat there for weeks and also all three staff do not know what they’re doing they admitted that they didn’t .maryrae n. | Overall Experience
Thank you all was goodDAVID K.
El cliente no dejó un comentario.Melissa D.
El cliente no dejó un comentario.DANIEL M.
Driving instructions and fuels type ( gas or diesel) should be included with the instructions. That will help a lot to the new driver like meANURANJAN K.
Have more trucks available.KENNETH Y.
El cliente no dejó un comentario.kevin F.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Chitta A.
Customer service was excellent, the lady was very nice and also professional. I would definitely recommend going there to rentKenneth W.
I thought the lady working there was on island time. Slow to move and not very friendly.daniel M.
El cliente no dejó un comentario.Gerard M.
Closed early but website stated open later so no one there and no one answered phone.Kenneth W.
I wouldn't call this the locations problem but the overall check out process was cumbersome, long, and annoying. You have to find a way to simply this process because I returned after hours and the online check was brutal.James C.
El cliente no dejó un comentario.James H.
It's confusing where the key goes upon return. Do I put it back in the numbered box or the orange box by the door. Online says box by door but then says to use numbered box 2 and gives code for the lock.Warren R.
El cliente no dejó un comentario.John B.
The truck was dirty inside and somebody left an item behind that looked important but we didn't know what to really do with it so we left it in the truck.William D.
There is too much for the customer to do with all the picture taking. Plus I was asked to call another customer because they left their keys in the truck! I was asked to have them meet me to get their keys! I was on a time limit to avoid being charged another day. We hurried, changed OUR plans so we could meet the other customer at the Uhaul location. I did this because you were closed and I didn't want a stranger coming to my house. I am not an employee, I was a paying customer. Unbelievable but I did it. Not even a thank you from Uhaul.CLARA R.
Customer service was terrible. We had an issue and needed to keep the truck until the evening vs. a morning drop off. The call we got was hostile and simply unprofessional. I wont ever rent from here again if that is what their idea of service is. There was no concern about our issue and we were upcharged 2 full days for returning 8 hours later than originally planned.Kyle R.
El cliente no dejó un comentario.Amy W.
Instructions were clear and it was super convenient to both pick up and drop off after hours. Truck was very clean and it had the accessories that I asked for, as well.Ryan C.
El cliente no dejó un comentario.Nancy H.
Having no way to assist a customer with a lock out, even when I had purchased insurance, made for a very poor customer service experience.Matt W.
Great customer serivce!Donald H.
I was supposed to pick up the rental at 9M, and I did not get it until 9:35am. Reason being is because of the â€œapproval of my onlineâ€ process. I had submitted everything that was asked. The individual (Desiree) that was doing the online part said she needed my passport and agreement papers. Finally, the person at the U-Haul location just cancelled my rental and started over! Very poor experience and not impressed with the service.Robert C.
I order a dolly to move some big furniture and a refrigerator. They forgot to put the dolly on the truck. Have to wait 2 hr for a different store to open on a Sunday to rent a dolly.Tam D.
El cliente no dejó un comentario.Michelle E.
El cliente no dejó un comentario.Jeff B.
El cliente no dejó un comentario.Stefan K.
El cliente no dejó un comentario.Kyle H.
El cliente no dejó un comentario.Brian T.
Mary was very helpful and made everything easy.MARCIA L.
The online mobile drop-off process did not work. The website and the app would not allow me to go through the process. I had to have faith that no one would charge me extra for bringing it back without any confirmation.Nate R.
El cliente no dejó un comentario.jeff F.
El cliente no dejó un comentario.kolapo E.
El cliente no dejó un comentario.Chris H.
Let the customer k no work when using the app that there will be additional requirements for ID/ emergency contact prior to the rental as very few people keep their passports with them.Brenda H.
Despite scanning my driver's license and providing the requested information prior to pickup, I was asked for the same information, my drivers license, credit card etc multiple times. The check in process took 41 minutes.Carolyn L.
El cliente no dejó un comentario.BRYCE LEWIS B.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.RICHARD B.
It's absolutely ridiculous to have to do a 50 point inspection myself i- ncluding taking at least five photos to turn in a vehicle. That's absurd and it's just part of the service provided for literally every rental car company. If you're trying to make this an employee-free process it ain't working. All the self service check-in and check-outs are total overkill. I want to hand you my license and credit card, sign some paperwork, and take the keys. Then return the vehicle and keys and get out of there. Bill me later...at that point I'm tired from moving and don't have time to do uhaul's work for them.CHRISTOPHER H.
El cliente no dejó un comentario.Kyle A.
El cliente no dejó un comentario.Mariany L.
El cliente no dejó un comentario.Valencia D.
El cliente no dejó un comentario.Germiro G.
El cliente no dejó un comentario.Melissa L.
This is my third time renting from this location and there have been issues each time. There is no WiFi and cell service is spotty so all the online functionality is slow. In two cases they said I did not have a reservation and then eventually found it. This time there was no key in the box and I was delayed over 30 minutes waiting for someone to come and she was a little rude. Said she did not have a reservation for me and never apologized for not having the key in the box for pick up. I did respond to another rate our service and U-Haul refunded a sizable portion of my rental. Thank you. I used to get vehicles from Carmel welding and service was great. It seems all the smaller units are through this dealer now. I miss Carmel weldingKevin F.
The U-Haul app is awful! Was not able to return vehicle as directed because it would not recognize my location (location services was turned on). Had to call representative who confirmed all of my phone settings were correct--still did not recognize me. Glad it wasn't rainy, snowy, cold or dark because it was 30+ minutes of frustration.Cynthia D.
Renting it over the phone was a Paine. The self rental was slow and not user friendly. Will not rent way again.Tom T.
We tried to upload our photos for the return for a whole hour, and it caused a big fight between me and my wife. I tried to call Uhaul support 3 times... The first time, I was hung up on as soon as I said I was having trouble uploading photos. The second time she looked up my account, and after I told her my problem, she put me back on hold for 8 minutes without telling me why. The third time I called, I waited for an agent for 15 minutes, and no one answered. I would like a partial refund in order to be compensated for my time.Ryan W.
El cliente no dejó un comentario.David C.
Love it. Rent a space there too.David O.
El cliente no dejó un comentario.Laurie B.
Owner is very friendly and easy to work withMelissa L.
There was some damage on the roof that wasn't properly notated so maybe just make sure employees are inspecting the vehicle completely.Alex R.
Don't cheat themTrina S.
The online return process was slow and cumbersome. Would have been nice to have a link sent in advance and have need for fewer pictures and data entry.Kevin F.
They are great to work withMelissa L.
El cliente no dejó un comentario.larry J.
Can't think of anythingGlenn G.
Wasn't sure how to lock all doors at one time if it was possible No biggie Thank youDANNIE D.
Everything was great.Timothy D.
the booking experience was fine, but the price didn't match what i was charged. i was told someone would contact me when i checked out on my phone. instead i was charged 2 days later without a peep. the pick-up process took too long and delayed my day. we had to rush to make it back by the return time which was not adjusted for the time our pick-up was completed. the return process was lengthy as well. the experience was not what i expected.Brett B.
Heck out was stressfulJulie L.
The rep was very helpful and pleasant to work with.James H.
Nothing as far my experience.Michael B.
Ensure hauling cab is dry.Shari E.
Just do what Mary did for us. She was friendly, helpful, and professional. Thanks for a great experience!William G.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Augustus R.
Lady at the front desk wasn't very helpful.Timothy R C.
Staff very helpful and accomodating. The cargo van was just we needed .Harry M.
Price is high for filling the gas ourselves, not using any equipment for the truck, and having to send verification photos that everything is returned in good condition. It was $100 + $20 that I put in for gas just to use a truck for 3 hours. Everything was cleaned and in good condition, but the truck was initially unlocked and so was the cubby that had the key (so no security). The process was easy to follow, I just think the price is outrageous for someone that picks up the truck after hours and does all the work themselves and fills it back up.Hannah P.
El cliente no dejó un comentario.Rachel W.
The computer/ cellphone check in system did not work well.jAMES B.
I attempted to call this location multiple times 2 days in advance - never an answer. The clerk Mary was very rude when i picked up the truck. Brought the truck back after hours. The online check in tool is terrible to use. Also what does a person do if the cell service is poor or there is none at the return location after hours? I've used your services multiple times from another location that is now closed. I will look to use a different location / service in the future. Last the Truck's service engine light was on for the time I picked it up to drop off.John H.
El cliente no dejó un comentario.Baoyin L.
Awesome service and I was 100% satisfied with the product. ????Landon W.
El cliente no dejó un comentario.Alex L.
El cliente no dejó un comentario.Kevin K.
Excellent customer service and professionalism during my visit to secure a storage unit.Daryl A. | Reservación
Just a nice place run by great people to safely secure your property while in the middle of one of life transitions. Thanks for the great place to keep valuable property--my stuffdavid b. | Overall Experience
Very smooth operation. No complaints.GEORGE S. | Overall Experience
Needs more lights throughout the property. Otherwise very convenient location. Would definitely recommend and will return in the future !STEPHEN K. | Overall Experience
very clean nice facilityBill S. | Reservación
The manager is really nice. The property could use some updates.Sarita H. | Reservación