Comentarios del cliente para Rangeline Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rangeline Self Storage

Grado total:

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Kirsten H. en

Grado:

El cliente no dejó un comentario.

anthony a. en

Grado:

The trucks were well maintained and clean. Check in and check out was very simple. The only negative with this location was the employee running the check-ins. She was very curt with us and had us wait while she discussed work with a contractor that was on site to do maintenance work on the building. The contractor arrived after us and was seen to first. The interaction overall was highly unprofessional but the trucks suited us just fine and the internet process was a breeze.

Kimberly H. en

Grado:

El cliente no dejó un comentario.

Gregg M. en

Grado:

Fix gas gauge in cab.

Bill H. en

Grado:

Truck was reasonably clean but hadn't been swept in the bay. I had to sweep it before loading.

Curtis B. en

Grado:

Stop the insane check-in process for after hours

Cathy E. en

Grado:

Easy to work with. Great experience.

caroline s. en

Grado:

Rental rep was excellent. She was very friendly and explained everything in detail. The truck was ready as promised and return was simple.

DAVID P. en

Grado:

Have moving materials for purchase on-site; have reserved items (e.g., furniture dolly) available and ready for use.

Teresa B. en

Grado:

El cliente no dejó un comentario.

Kathi H. en

Grado:

Truck was clean but check engine light was on the whole time while driving. Made very loud noises and vibration not like other Uhaul trucks I have used.

Kris S. en

Grado:

El cliente no dejó un comentario.

Nathan H. en

Grado:

The back of the truck smelled like gas so all clothes hauled home had to be washed immediately. When I picked up the truck the check engine light was on and stayed on during the entire trip.

Mark M. en

Grado:

El cliente no dejó un comentario.

Becki P. en

Grado:

El cliente no dejó un comentario.

Ehsan S. en

Grado:

El cliente no dejó un comentario.

Stephen E. en

Grado:

I intended to reserve the truck for 24 hours but accidentally reserved it for only 6 hours. I could not extend the reservation because another customer had already reserved it after me. Mary went above and beyond by arranging another truck for the other customer so I could have this one for 24 hours. Excellent customer service!

brian b. en

Grado:

El cliente no dejó un comentario.

BRIAN K. en

Grado:

The gas gauge was NOT at 1/2 as agent told us. I did not look at it until I was five minutes away after I left. It was about 1/8th less than 1/2 full. In returned the truck having put 3 gallons back in it to where it was. Don’t list it as 1/2 full when it’s not!

Jeff N. en

Grado:

Very nice lady and excellent overall.

Otis H. en

Grado:

El cliente no dejó un comentario.

Cheyenne W. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

Dolores was very friendly and helpful thank you

shawn c. en

Grado:

El cliente no dejó un comentario.

Stepheny T. en

Grado:

Nothing. Everything went smoothly and your rental agents were professional. Can't expect much more than that.

Sean W. en

Grado:

Fine experience

Gretchen L. en

Grado:

Very friendly customer service! Thank you

Jeffrey B. en

Grado:

Was not aware I was responsible for refueling the tank when I'm being charged 76cents/mile. This was never relayed to me by the U-Haul rep nor from the U-Haul website.

Mary K. en

Grado:

El cliente no dejó un comentario.

Cathy E. en

Grado:

Nice place, efficient check in and return went smoothly. Great experience.

ROBERT P. en

Grado:

Wiper blades were terrible. Truck was in good shape but not great. Can't expect it to be too clean this time of year. The lady working when I picked up the rental was very nice.

Jonathan F. en

Grado:

El cliente no dejó un comentario.

ann h. en

Grado:

It was ok. I needed a larger van like I has last year to carry all the small items. It did not appear that you have any of the long vans this year.

justin d. en

Grado:

Clearer instructions on how to return the vehicle after hours and that pictures are required.

james j. en

Grado:

the van's cargo area needed to be swept out but other than that, everything was fine!

rick t. en

Grado:

Truck ran great worked beautifully. Did want to suggest you take a look at replacing the driver side windshield wiper. Very streaky. Passenger side was fine. Great truck. Great service. Will be back

rick t. en

Grado:

Mary took great care of us got us into a right size truck . Gave us the information we needed to make our move efficient and painless. We look forward to renting from her again in the near future. Very professional start to finish and was most impressed with our first time at this business. Thanks very much

James M. en

Grado:

El cliente no dejó un comentario.

Thaddeus K. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

The service was excellent.

Jose S. en

Grado:

Vehicle had alignment issues and bald front tires.

david b. en

Grado:

Just a nice place run by great people to safely secure your property while in the middle of one of life transitions. Thanks for the great place to keep valuable property--my stuff

STEVEN E. en

Grado:

Current construction makes it difficult to get in and out of the location.

KEVIN K. en

Grado:

After I picked up the Van, I noticed the "low air" tire light warning on the dashboard.. when I got home I had to test tires with air pressure gauge and put air in the tire. In addition, another warning came up.. low washer fluid.. and as a day in mid December with salt residual on wet road caused the windshield to get dirty quickly. After I put air in the tire, I put my own windshield washer fluid in the reservoir. When I returned the van I told the same story to the Uhaul attendant, she didn't seemed to be to worried about my experience and just brushed it off with no explanation, remorse or any apology what so ever. I'm glad I can at least look out for my own safety. Lastly, the interior of the windshield was also dirty, and of course I had to clean that for my own visual clarity.

James C. en

Grado:

El cliente no dejó un comentario.

frank m. en

Grado:

El cliente no dejó un comentario.

Curtis B. en

Grado:

A more friendly greeting and drop the tone of “You’re declining the insurance ?” It seemed like I was bothering the employee, rather than being welcomed as a customer.

Russell F. en

Grado:

Road construction on Rangeline Road is a problem for all merchants in this area; hopefully finished soon.

Gerald N. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Mobile app pickup is extremely cumbersome and slow; ended up not working, causing us to lose 2 hours of our reservation. Aside from that, good experience!

Lea S. en

Grado:

El cliente no dejó un comentario.

steve g. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

The attendant I spoke to didn't let me know about the lane closure or how to use the 24/7 check in. The van was dirty both outside and inside. The customer service at the actual location was horrible.

GEORGE S. en

Grado:

Very smooth operation. No complaints.

Matt L. en

Grado:

This was my first time using this location.. Mary was super friendly. Will certainly use this location next time. Thank you!

Drake D. en

Grado:

This location is convenient to me. Always have the truck I need available and Nary is GREAT!

Justin F. en

Grado:

El cliente no dejó un comentario.

Beth H. en

Grado:

Add pick up trucks to the inventory

Gregg D. en

Grado:

El cliente no dejó un comentario.

Samantha O. en

Grado:

El cliente no dejó un comentario.

steven c. en

Grado:

I had a very good experience at this location. Was very easy and van rented was perfect for what I needed to accomplish.

Jim S. en

Grado:

El cliente no dejó un comentario.

STEPHEN K. en

Grado:

Needs more lights throughout the property. Otherwise very convenient location. Would definitely recommend and will return in the future !

shawn c. en

Grado:

El cliente no dejó un comentario.

melynda ellen f. en

Grado:

Very pleasant experience, will be remembered during a very emotional time on a crazed filled at the last minute starting memorial weekend. Thank you and I will sing praises!!

Cody L. en

Grado:

The truck had large dust balls and a large wrapper in the back. It was also reported to have a full tank of gas and it was under the full line and when I filled it up it was well over the line. I was also charged for 40 Miles when I made a round trip of 15 miles.

Bill S. en

Grado:

very clean nice facility

Daniel C. en

Grado:

El cliente no dejó un comentario.

Jim E. en

Grado:

The location of my pickup was changed and I was told that I received a telephone call and that a message was left. That did not occur. Also my email order showed the previous location. It was only by luck that I was able to find my vehicle and that it was close by.

brian m. en

Grado:

El cliente no dejó un comentario.

Anthony D. en

Grado:

El cliente no dejó un comentario.

Angela J. en

Grado:

The only thing that I would recommend in my uhaul experience was the location originally reserved actually having a truck for use.

Arunprasath A. en

Grado:

El cliente no dejó un comentario.

Jack F. en

Grado:

No suggestions, very pleased with service and equipment.

Laurie J. en

Grado:

This was the first time I used Uhaul. The truck and such was fine but everything else has been miserable; from the mistakes from the beginning to the multiple mistakes that were made. As I continue to sit on hold with the 800 number after being hung up on, I hope my issue will be resolved soon. I honestly believe I deserve a full refund at this point.

Molly C. en

Grado:

El cliente no dejó un comentario.

Adam S. en

Grado:

Your website restricted my ability to reserve a vehicle that was close to my destination(s). Instead I had to pick up from a Uhaul location that was out of my way, and as a result I lost time, money and patience while driving past multiple places that had the vehicle I needed.

Sarita H. en

Grado:

The manager is really nice. The property could use some updates.

david c. en

Grado:

Highly advertised price is very mis- leading

Nick H. en

Grado:

Great staff!

Anthony D. en

Grado:

El cliente no dejó un comentario.

Tyler T. en

Grado:

El cliente no dejó un comentario.

Carrie D. en

Grado:

Customer service representative was excellent! Originally set pickup by Uhaul App but had numerous problems so used counter pickup instead. Very satisfied with ease of counter pickup.

Stacey W. en

Grado:

El cliente no dejó un comentario.

Alexander P. en

Grado:

The associate at this location was cold and unfriendly; we did not feel welcome at all. Additionally, our rental truck had a cracked rear view mirror - this is not safe to be driving with, nor pleasant to look at.

Alex O. en

Grado:

El cliente no dejó un comentario.

Brenda D. en

Grado:

El cliente no dejó un comentario.

PHILIP G. en

Grado:

El cliente no dejó un comentario.

Ed G. en

Grado:

El cliente no dejó un comentario.

teresa l. en

Grado:

Booked my reservation for 98th and Michigan rd ad was sent to Rangeline rd. Did not appreciate this not a good way to start moving and the people there were of no help to me. Tough luck I guess.

Todd B. en

Grado:

The older women at the front desk who worked 7/10 (when I placed the order) and again on 7/13 (when I picked up the Uhaull) was rude, snobby, and seemed annoyed that I had interrupted her Netflix and Words w/ Friends experience each time. Although an otherwise uneventful experience, I will definitely be taking my business to other locations and not recommend this site to anyone. The only instruction we received in backing up the Uhual was "don't hit my car" and then she seemed even more annoyed that she had to leave the comfort of her office and actually help us maneuver out of their extremely small parking lot. As I was backing up the truck the only instruction that she really said to us was that she didn't understand how people didn't know how to back-up Uhauls (as if the average person does it on a daily basis) and then informed us that her car had been hit twice by Uhaul drivers :like me" backing up in that parking lot. Well, sorry that your car has been hit twice by other drivers, but perhaps you should (1) actually move your car so that doesn't happen, especially considering the parking lot is totally not appropriate for the size for a Uhaul, and (2) actually put down your tablet and initially help the customer so as to ensure that your car (or anybody else's) isn't hit. If she doesn't want to work in customer service, perhaps she shouldn't. I don't think it is really a good fit for her.

jennifer d. en

Grado:

The lady at the counter was beyond rude and not helpful when I asked questions and when she asked questions she was disrespectful. Also didn’t alert me how to check the vehicle back in or that the office was closed when I returned the truck. She wouldn’t look at the prior damage or mileage with me. I’ll be renting again and most likely from Penske down the road. Also a rep on the phone was rude when I was confirming my order placed over the phone. Overall BAD experience.

Dennis D. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

maggie b. en

Grado:

Great service and very helpful/informative everytime I stopped in. However, I was unable to reach the store to ask questions by phone. It just rang and rang and rang.

Anita S. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Madaline P. en

Grado:

Old, loud truck and it didn't seem like this location had boxes or anything to buy. Will be using a different uhaul location next time.

milton d. en

Grado:

Great customer service!

Steven R. en

Grado:

El cliente no dejó un comentario.

Mia C. en

Grado:

El cliente no dejó un comentario.

Anthony W. en

Grado:

This location makes the best use of its space as it can, but if you need last minute supplies - there isn't much to be had. The trucks are clean and well maintained.

Keith Y. en

Grado:

El cliente no dejó un comentario.

Colin S. en

Grado:

Not everything I ordered online was available at this location. I had to make a separate trip to get the items.

margie s. en

Grado:

El cliente no dejó un comentario.

TERRELL F. en

Grado:

I was not told that this storage location was under construction and would be close the weekend of my move. I never got my storage unit. I went somewhere else.

JANICE V. en

Grado:

The location is convenient. The woman working was extremely pleasant and helpful. The one negative was the rusty latches. They are a little difficult to work.