We originally were supposed to pickup from the uhual on portage st in Kalamazoo. We had our uhual pickup scheduled for 7am. When we showed up to the portage st location, no one was there. We call customer service and were passed along to 4 different representatives. We waited an hour outside of the uhual and no employees showed up. This was an awful experience, especially since we had people to help us move who were only available in the morning. This experience definitely makes us reconsider uhual in the future. The customer representative changed our reservation to 9am in a town outside of Kalamazoo. That pickup experience at a small refrigeration shop was much nicer than the large location in Kalamazoo.David H.
Customer Reviews for R&S Refrigeration
(Distribuidor de U-Haul del vecindario)
Mattawan, MI 49071
Services at this Location:
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It is not a typical U-haul facility that you might be used to but the person who waited on me was very friendly, knowledgable and helpful. Submitting all the required information and documentation on line before picking up the equipment made it a very simple & quick pick-up visit.Kevin D.
buddy was awesome!!!!!daniel R.
El cliente no dejó un comentario.Tyler L.
El cliente no dejó un comentario.ROBERTJOHN A.
Make sure their computer works so I dont have to wait around for a half hourMICHAEL VICTOR L.
El cliente no dejó un comentario.Erick P.
The truck ran well but was not clean. Their business is very dirty.Matthew S.
This place is great! Super nice staff!JENNIFERANN C.
El cliente no dejó un comentario.DAVID GEORGE B.
No need for improvement. Customer service and equipment was great ! GraciasSHELLY LEE A.
El cliente no dejó un comentario.PLEDORODNEY-JAME D.
Awesome people work at this U-Haul!JENNIFERANN C.
Nothing. Everything was perfect.paul N.
Got along really good laid back environment really liked this uhaul place I'll be back to rent a rv trailer thanks to you we got home with our vehicle the uhaul place in Kalamazoo sucks they said you cant hook a auto transporter to a 10 foot truck lol we sure made it home he just didn't feel like doing the paperwork we would of been his last customers of the day but he lied and turned us away thanks Matawan... Don't go to the uhaul on 1004 postage street Kalamazoo mi 49001 they treated us horrible making our trip a day longer because we had to stay in Matawan and wait for them to open next day cost us more miles on the truck but uhaul took care of us on bay rd in saginaw mi thanks so much you guys this was the worst week of our lives with our mom dieing and us breaking down trying to get home after our moms funeral. We are gratefulLATEEALEE B.
really appreciate all the help i got, and communication of how the equipment i rented works, and how to use it. very valuable communciation!Jenna H.
El cliente no dejó un comentario.DARRELL CONWAY J.
El cliente no dejó un comentario.Kevin D.
We had a 1230 reservation and no one showed up until 120 - vehicle wasn't ready - never cleaned out - we never re wives our cart or pads!! Need to be refunded for theseTAYLOR ANN W.
El cliente no dejó un comentario.AMANDAMARIE W.
El cliente no dejó un comentario.DAVID GEORGE B.
the staff were not wearing masks or taking COVID19 precautions seriouslyErika W.
El cliente no dejó un comentario.Steven T.
El cliente no dejó un comentario.James W.
great all aroundArt R.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.ANGELA N.
El cliente no dejó un comentario.Joe R.
El cliente no dejó un comentario.Edward K.
El cliente no dejó un comentario.russell P.
El cliente no dejó un comentario.lisa A.
El cliente no dejó un comentario.Nathan B.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.mike G.
El cliente no dejó un comentario.Roy S.
El cliente no dejó un comentario.Michael O.
Great experience. No problems.Robert C.
El cliente no dejó un comentario.Ronnie M.
Previous place that had truck left back of truck dirty. Gentleman helping me cleaned it out for me.Zach V.
El cliente no dejó un comentario.Dennis P.
Good customer service. While waiting, I was acknowledged three times and given updates on the wait time. I felt my business was important. I would absolutely utilize this location again.Phyllis M.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.laura M.
El cliente no dejó un comentario.Charlie K.
The trailer came with dry rotted tires that were worn unevenly. I showed this to the staff at R&S and they said it "should be fine". They didn't have any other 5' x 8' trailers so I was stuck with it. Of course it blew a tire half way home which cost me 4 hours of time as well as $160 on a hotel room I couldn't get to because the blown tire.Mitchell S.
More leg room!harley P.
El cliente no dejó un comentario.Ricky E.
El cliente no dejó un comentario.Alan O.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Christopher K.
Improve on phone communication. I was put on hold and transferred several times and waited long periods before someone picked up. Then was transferred again.David R.
El cliente no dejó un comentario.Frank D.
El cliente no dejó un comentario.Jimmy A.
El cliente no dejó un comentario.matthew J.
Excellent customer service!Alli R.
El cliente no dejó un comentario.lisa S.
The place where I picked up my trailer was a terribly disorganized dirty facility. I have rented at other U Haul places before and each of them have been quite nice. This place was terrible. The person helping me was very nice! Drop off not nice. He never told me he was closing for the day. Wasn't sure what to do with the trailer when it was returned. I had to call the customer service for U Haul to let someone know the trailer was returned as the trailer was not locked up and I was concerned someone could steal the trailer and I would be accused of not returning it. The regional person from U Haul said someone from the place I rented it from would call me, he never did. One brake light was not working although he told me the brake lights were working. Other than the person helping me being nice, terrible experience. Seems to me if your name is on this place as one of your rental sites, at least a customer could walk into a clean, organized building. Someone should check this place out. Puts a black eye on your company. Again, the person helping was very very nice, it was the building and lack of follow through on returning the trailer were the main issues.William M.
The owner of R+S was very professional and knowledgeable about all the aspects of using Uhaul equipment. He treated us just like one of the customers from his own family business ! Very polite and friendly !Luara D.
El cliente no dejó un comentario.Peter P.
Location is fine. Bring your boots in winter to navigate through mud and puddles in the gravel lot. Location forgot to place packing blankets in truck but customer service made it right by refunding fees.Jason C.
Kurt was awesome. Great and easy rentalRichard W.
Have better contact with your outlet centers. The owner waited for me to pick the truck up. I requested a 1:00 pickup when first ordered and they had the only truck but closed @noon. Thought my pickup was @ 10. Tatal confsion glad he waited for me. Awesome ownerPETE F.
El cliente no dejó un comentario.Ron V.
El cliente no dejó un comentario.Caryn M.
I couldn't get the online return to work so I waited for the mattawan location to open and the gentleman was rude and acted like I was an idiot for waiting. I wasn't sure how to complete the return and he made me feel like I was an inconvenience. I would rather drive to Kalamazoo than use this location.Jennifer G.
El cliente no dejó un comentario.Mitchell C.
El cliente no dejó un comentario.Richard C R.
El cliente no dejó un comentario.Karen A.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Dan S.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.Kristopher V.
El cliente no dejó un comentario.Christos K.
El cliente no dejó un comentario.PAUL S.
Drop off went incredibly smoothly. I got immediate attention and was on my way in less than 5 minutes.Christopher H.
Everything in Mattawan was great, loved the truck and quality, still not happy that deposit not coming yet. The truck was returned immaculate, gas in the tank, an entire day early, but still no deposit!! What's going on???Mary E.
Really easy drop off point and, once again, great professional service!carol H.
everything was good but the box of the truck was dirty. I would of though it should have been swept out before I rented it . otherwise no probtroy B.
El cliente no dejó un comentario.Stephanie H.
El cliente no dejó un comentario.MICHAEL S.
Make sure all lights work and sign the equipment back in.Paul V.
El cliente no dejó un comentario.Lillian G.
AN OUTSTANDING EXPERIENCE!Philip N.
El cliente no dejó un comentario.Michelle W.
El cliente no dejó un comentario.JOSE V.
El cliente no dejó un comentario.Amy B.
I highly recommend R & S Camper as the best U-Haul dealer in West Michigan. They make sure the equipment is secure and that all lights work before you leave. The extra attention and assistance are unmatched!Jennifer C.
Friendly, informative, efficent. Would definitely use that location again. I am disappointed that I was required to estimate mileage in advance of the trip, and that distance is give a better rate than mileage in excess of the estimate. One cannot always know reasonably close numbers prior to completing the task at hand. What I thought would require one trip actually required two doubling my estimate. My estimate was 100 miles, and I'm sure I went at least double that which as I understand I will be charged for at a higher rate. Seems a bit customer unfriendly.---------------------------------------------------------------------------------------------------------jerry R.
I found the service person at this location, he told me to drop the trailer next to the other trailer that was sitting there. He said that was all I needed to do and I was in and out in 2 minutes.Patrick G.
El cliente no dejó un comentario.Kellee D.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Scott D.
The staff went above and beyond to help me. They were very friendly, helpful and caring. I highly recommend this business!Jennifer C.
Very evasiveDON H.
The 26' truck I reserved online was not reserved for me. I ended up with a 15' truck which ended up being about 4 times, the work, miles, and gas. Luckily, I wasn't moving anything longer than 15' or a longer distance. I am thankful that a representative gave me credit for my experience. Overall, the last two times I have used UHaul I have been rather unsatisfied. I don't think I could recommend them to anyone until the reservation system is better and customer service at the pickup sites is better.Bryan P.
El cliente no dejó un comentario.SETH P.
El cliente no dejó un comentario.John A.