Comentarios de los clientes para R&R Automotive & Road Service LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de R&R Automotive & Road Service LLC

Clasificación general:

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Douglas W.
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truck needed a wheel alinement

Ivory D.
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The facility assisted with unhooking the trailer after making me wait. The trailer was not checked in on 12/22/2020 prior to 12/25/2020 due date. When I called to report that there was a mistake and I did return the trailer I was told that I was mistaken and that I needed to verify I did not have the equipment. After several calls and texts to retailer in San Antonio and Uhaul the trailer checked their property and identified the equipment was on their property and finally checked in the property. This is the worst experience I have had with Uhaul. I do not appreciate being threatened with legal action with my history in renting from Uhaul.

Marvin M.
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Better Customer Service/ The person that helped was very rude.

Corre T.
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No one did the walk thru at check out. Milage on the receipt was wrong! The customer service was horrible!! There was trash and furniture in the truck we had to dispose of. We were told to be back by 5:45pm, we showed up and the location was close (we got there at 5:20pm)....THEN we were charged a second $133+ dollars AFTER we spoke with customer service (800 line) and were told we would not be charged!!! I would never refer anyone to your horrible company and I need a refund ASAP!!!!!!

Gabriel A.
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El cliente no dejó un comentario.

Lancy K.
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El cliente no dejó un comentario.

Marcos B.
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Truck was difficult to start. We had storage at 5810 San Pedro, San Antonio, TX. Extremely frustrating and disappointing to have to pick up truck all the way downtown on Hackberry in an unsavory part of town when parking lot was "FULL" of trucks at storage location on San Pedro, but we were told no trucks available. Waste of time and gas. Big inconvenience for us.

Barbara W.
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The office is small and dingy but the staff are very polite and helpful. They forgot my dolly at first, then what they gave me was old and rusty, could have at least spray painted it to be orange again. The brakes were not in good shape, so driving the vehicle was scary.

Thomas D.
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El cliente no dejó un comentario.

Michael C L.
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El cliente no dejó un comentario.

matthew M.
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nice big ass truck to move all my stuff. good staff

andres A.
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While the vehicle was clean there was an odor on the vehicle like if someone had smoked in it before.

John B.
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El cliente no dejó un comentario.

Steven L.
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Location in bad part of downtown. Place closed on weekend so no one there to help if needed.

Laura L.
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El cliente no dejó un comentario.

SAMUEL TYLER M.
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The guy that rang me up was rude and had an attitude. The older gentleman was however was very nice. The truck was okay. The AC didn't work and when it started to rain I found out neither did the windshield wipers. Probably going to stick with enterprise truck rentals next time.

CLEVELAND JR H.
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Excellent service fast and friendly

DARRIN LOUIS H.
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Richard was his name upon returning this trailer that was so desperately NEEDED by the other location we jut left from in Louisiana, now he states can we go and turn this 5X9 trailer to another location as he did not have any room for it, we had just drove 8 hours the night before and are now trying to return their equipment the next morning as instructed to this specified location as we were instructed. He also asked US the customers could we call around as to where to drop it off. We stated to him to call, he did and we were atleast able to leave the trailer with him. No apologies were given at all, from either sites not even from calling 1-800 number, again VERY DISSATISFIED EXPERIENCE and we have always used UHAUL before!

Sophie M.
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El cliente no dejó un comentario.

Monica H.
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El cliente no dejó un comentario.

Joseph A.
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Employee I met at the location was unfriendly/ seemed as if I was wasting his time.

EDUARDO E.
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El cliente no dejó un comentario.

Andrew P.
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Nice folks. Easy drop off.

Marisa C.
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Associate at rental location never checked my equipment in when I returned it so I was overcharged hundreds of dollars. I only should have been charged for one day. U-haul customer service was able to help me regardless of the associates inability to perform a simple task of checking my equipment in after use. This location I would not recommend due to my costly experience. U-Haul as a company provides exceptional service so I will still rent from U-Haul, but at a different location.

Trisha E.
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El cliente no dejó un comentario.

Hannah R.
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More friendlier services from the staff and provide some sort of sign to show the entrance to the location.

Luz M.
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Make sure that the tank gas is full when rented

valerie S.
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El cliente no dejó un comentario.

alejandro G.
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Outstanding service and knowledgeable concerning equipment.

Joseph N.
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Easy process once i learned the app

Matthew H.
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There was an issue with the Uhaul login for the return and I had to call customer service for assistance, who was very helpful.

Erin M.
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The staff were nice but the equipment was really dirty and unmaintained.

Johnny V.
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El cliente no dejó un comentario.

Alexis W.
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Just not in a good area. Had people bothering us. Rather have someone to talk to inside to pick up keys and not just mobile.

Eric S.
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El cliente no dejó un comentario.

Kristina K.
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Area is quite scary.

Rachel B.
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El cliente no dejó un comentario.

Kevin W.
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El cliente no dejó un comentario.

Breck P.
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The trailer was there and in good shape and I didn't have to wait. But the person that waited on me was not friendly; he did what was required but it was not a pleasant experience. If I need a trailer again in San Antonio, I would probably try another outlet.

Kimberly L.
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Let customers know that the key box is across the street from where the truck is located

Evan Y.
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The check-in process was horrible, took 45 minutes to get my truck and the support was even worse. The people on the chat system were rude and failed to get me through the check-in process and it took almost 30 minutes on hold talk to a human. Definitely won't be using Uhaul again.

Brian A.
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really rude staff. couldn't care less about what I was there for. nothing was explained or communicated

cherie W.
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The guy was rude and more interested I his phone and Facebook messaging. Stated the truck was 7/8 full and was NOT. Other in the office that wasn't with Uhaul were friendlier and helpful than he.

Ashton A.
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El cliente no dejó un comentario.

William A.
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We couldn't drop the uhauls off for the 24/7 drop point at this location. There was NO WHERE to actually park a 26ft uhaul let alone two of them.

Mark R.
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El cliente no dejó un comentario.

Lita C.
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Very disappointed with their service. It was difficult having to use my phone to get the truck. I felt I was over charged now I have to dispute the charges with my bank. Richard was very rude with me over the phone. Will never use this location again.

dennis H.
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El cliente no dejó un comentario.

Alejandra G.
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Stopped at location 505 s loop 1604 to drop off and receive confirmation drop off since the internet said it was open from 10-9, arrived at location and it was not open

Duhan K.
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The location we picked the rental up from was great. Very upset though that the location we dropped off didn't mark the rental in the system as returned. Resulted in large fees from U-haul and subsequently l over draft fees from our bank. Also, the key drop off was hard to find at the return location.

Stephan H.
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El cliente no dejó un comentario.

Allison V.
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I am being stuck to pay for a broken windshield that I did not do. There was a crack already yet somehow it's my fault.

Marco G.
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Just plain awful experience!

Robert L.
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Clean the windshields. My windows were buggy splats all over.

Enrique V.
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El cliente no dejó un comentario.

Adriana H.
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Great staff, great service, great experience overall!!

jamie E.
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El cliente no dejó un comentario.

elizabeth C.
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We waited one hour to find out truck was broken, agent could not help us get another truck. Will never go back there. We had reserved one in our neighborhood and uhaul switched us to Hackberry and told us we would get better rate which we did not get at second location.

Vidal Z.
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Rental Truck was very dirty. Drop off location thought I did it.

NELDA R.
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They did not bother to review or check the trailer and did not come out of building at all. We double checked with them if everything was ok and they said yes. Then now they are charging me two additional days . I rented on 2/16 returned it on 2/18. They are saying I returned it on 2/20.

Juan A.
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El cliente no dejó un comentario.

John M.
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Told truck had 1/4 tank of gas; when I drove off I noticed it was not even 1/8th. Truck was dirty outside and the inside windows were filthy. I had to clean the inside of the windows before leaving from San Antonio to Dallas. On the flip side, the person that assisted me was friendly and very helpful.

Rolando J.
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El cliente no dejó un comentario.

OSCAR B.
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Great experience all around! Thank You

James M.
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El cliente no dejó un comentario.

WILLIAM M.
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El cliente no dejó un comentario.

Timothy R.
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It's a place to rent

Mary W.
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El cliente no dejó un comentario.

Lee T.
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El cliente no dejó un comentario.

Tomas G.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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