No one around, no phone numbers posted, no clear spot to park the truck without getting in the mud.Bobby M.
Customer Reviews for R&H Sales
(U-Haul Neighborhood Dealer)
Ottawa, KS 66067
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 3 p. m.
- Sábado9 a. m. - 12 p. m.
- 12/24/2022 - 12/26/2022: cerrado
- 12/31/2022 - 1/2/2023: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.travis G.
El cliente no dejó un comentario.JON D.
El cliente no dejó un comentario.Samantha W.
El cliente no dejó un comentario.luis B.
El cliente no dejó un comentario.Bryan P.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Curtis M.
Where we went to the one in Ottawa Ks. From our old house to the new house is 70 miles and and they wrote down 65 miles. So we had to pay extra..John T.
El cliente no dejó un comentario.Jerry C.
El cliente no dejó un comentario.Deb R.
Was exactly what I needed. I walked in, was helped right away. Courteous and respectful. GraciasKatrina G.
The location was in a small town, and was an old location. However, the friendly people there made ALL the difference! They went out of their way to accommodate my change in truck size on short notice, and were so helpful and cheerful on a very hot summer day.rick C.
Answering the phone for questions or confirmation.Barbra R.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Timothy C.
El cliente no dejó un comentario.Chris M.
The location closed early. Drop off was a little confusing. The staff was very nice when contacted later.Phillip D.
El cliente no dejó un comentario.julia E.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Brandon S.
El cliente no dejó un comentario.BRUCE K.
The sink in bathroom was 🤮 yucky 🤢 Luke someone puked in ItDeLayna S.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Leslie D.
El cliente no dejó un comentario.Phil F.
Received probably the oldest, dirtiest trailer at any u-haul location anywhere! The person who hooked up the trailer didn't know what he was doing. He did not secure the tongue to our hitch properly. We hit a bump & it bounced off our hitch in the middle of the road. Thankfully we were moving at a slow speed. Totally unacceptable!Warren B.
Nothing to change the guy we worked with was new to the process so it took a little longer as expected. Otherwise they were very friendly and helpful.DUSTIN S.
El cliente no dejó un comentario.ASHLEY E.
El cliente no dejó un comentario.LINDSEY S.
It was amazing! Greta customer service. Reliable vehicle. Thank you!Brooklyn D.
Have the truck available when the customer needs it. Since mine was hiden had to get another oneDawn J.
El cliente no dejó un comentario.TODD K.
They did not give us the moving blankets and they messed up our scheduled turn in costing me extra fees cause they changed it without my permission. There establishment is nasty.Marc P.
El cliente no dejó un comentario.Robin P.
El cliente no dejó un comentario.DOROTHY W.
El cliente no dejó un comentario.DON G.
El cliente no dejó un comentario.Rita F.
Truck was hard to get out little space to work with and no parking available. Get a taker here no problemMichael B.
El cliente no dejó un comentario.T J J.
El cliente no dejó un comentario.DON G.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Dallas L.
El cliente no dejó un comentario.LESLIE D.
El cliente no dejó un comentario.Randy F.
El cliente no dejó un comentario.SARA H.
U-haul should know all locations they have. I was told there was no U-haul place in Ottawa but guess what there is!!! Also I will be calling U-haul representative my check in date was Aug 3rd according to my paperwork took it back Aug 2nd and I got charged for extra day???Crystal S.
There was broken glass on the floor of the trailer when picked up. Also, despite being told that all the lights on the trailer were working before I left, the tail lights did not function. Good thing I was driving during daytime hours.STEVE V.
El cliente no dejó un comentario.Robert P.
The truck was located behind the building, but the box with the keys and to drop off the keys was in front of the building. It was difficult to navigate the area to find everything.Katherine D.
Closed Saturday afternoon and hit my credit card for additional charges with no explanation.RANDY V.
El cliente no dejó un comentario.Seward H.
The girls at uhaul were amazingRobyn N.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.LEVI G.
Truck was dirty, had reserved dolly, furniture dolly and 10 pads. None were available. I had reserved 3 weeks in advance. Was not given any opportunity to get them.BEE S.
El cliente no dejó un comentario.Lisa I.
El cliente no dejó un comentario.JUSTIN J.
Satisfied overall, was told my cost was going to be about $155.00, but when I actually paid for it, it was about $30.00 higher. I was told the increase was due to it going out of area, not a local move., but I was very clear that I was taking the Trailer out of town to Omaha, NE. and had discussed where I could drop it off in Omaha, so really didn't believe that excuse for the $30.00 increase in price. just figured it was a "gotcha". But overall, would use again.Edward W.
Fantastic to work with! Really enjoyed my experience :)RYAN F.
I dropped off the trailer at the appointed time. It was 45 min after opening and no one was there. I knocked and called. I left phone message 3 times that day and daily since. I still have not received phone call as requested that trailer was checked in. I took picture and documented time that I left trailer. I am concerned they have had some family emergency or something unexpected.JEFFREY D.
Staff was amazing and will be back again - Thank youPaul P.
Easy, efficient returnDana P.
El cliente no dejó un comentario.DANIEL K.
There is nothing to improve their expertise is outstanding I recommend them for any kind of move that you have to do as far as I am concerned they are number one if you don't believe me give them a tryClay T.
Good customer service. Familiar with equipment. Friendly.Richard N.
El cliente no dejó un comentario.Dan M.
R&H Did not maintain the truck that we rented. The first one we were assigned had a flat tire, the second one got a flat only 17mi into our trip. The check engine light also came on.RYAN B.
Excellent serviceRandall C.
El cliente no dejó un comentario.Jill K.
El cliente no dejó un comentario.Stacy Jo G.
El cliente no dejó un comentario.Joel C.
El cliente no dejó un comentario.JEFF H.
The customer service was extremely friendly, helpful, and quick. The best u-haul experience so far for me and my familyCarrie L.
R&H sales did not leave the keys in the box. We had to go to an alternative location. Customer service entered the wrong alternative location in the updated contract. So then they said we didn't return the truck. We had returned the truck same day 2 hours after pick up. Took phone calls and emails to get this all worked out after 2 days. Lots of time and aggravation. If R&H sales had not messed up it would have been a better experience.Paul J.
El cliente no dejó un comentario.MARC P.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.CRAIG D.
Thank you for changing our reservation to Ottawa. Over the last 15 years, our family has rented many uHaul trailers and trucks. This was the best service we have experienced!! We hope to always use this location!MICHELLE F.
El cliente no dejó un comentario.Jan K.
El cliente no dejó un comentario.James D.
See above. This location has no space for parking vehicles.Ralph P.
See the first box.JOSEPH W.
El cliente no dejó un comentario.Michael S.
I would have requested another truck but that location did not have another. The exhaust leaked terribly. The mirrors would not stay adjusted. The passenger side window would no open so passenger could adjust mirror. It was not a pleasant trip because the exhaust was strong smelling and the AC did not work properly. I am requesting some reimbursement for all of this.Evangeline G.
El cliente no dejó un comentario.Sears M.
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.doug W.
El cliente no dejó un comentario.Loren E.
El cliente no dejó un comentario.Sandi A.
The Ottawa ks location was very helpful with my rental truck. I can not say that about the Fort Scott, Ks location. They asked a lot of personal questions and then turned it around to say, well we ask because of 911. My reply was "I don't want to go to prison or ready to live with killing others on my mind for the rest of my life". I want to know if they ask white customers these questions? I did not get question to death by the Ottawa location. Fort Scott Ks location, for three days, I had to go in cause the order was not right or did not go into their system. Something needs to be done because I did not trust them to have a truck for me when I needed it.Audra Y.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.Jacob F.
El cliente no dejó un comentario.Heidi H.
This is not really applicable because this location was, already closed when I dropped off.Scott M.
Our truck LEAKED and ruined boxes and furniture. When we returned it we told the person this and all they said was â€œsorryâ€. It ruined almost $1000 worth of items and furniture. If I didn't care about my items getting ruined I would have used our open trailer for FREE. We rented uhaul to protect our items from the weather and the truck you rented us LEAKED. we should have been offered some sort of reimbursement but instead got a passive apology. I will make sure no one I know ever used uhaul again.Thomas A.