Service was precise and professional.Jose E.
R&H Mobile Housing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Let customers know if main office is closed. Not a note on the door kooFelix J.
El cliente no dejó un comentario.Sue M.
El cliente no dejó un comentario.JOHANAN B.
El cliente no dejó un comentario.Sandra H.
Martin was just rude when he saw my husband parking in wrong spot. So when I asked where; he said right in front of you where you are looking. His colleague ( didn't get name) he came out of his office and said â€œ ma'am I will meet him out thereâ€. Martin didn't once get of his chair to give directions and when he printed my receipt pointed to the printer for me to get my self for him. Chairs were dirty and his fingernail beds were nasty. Also if it is posted on door for me to wear a mask to enter shouldn't your employees as well be required, he did not wear one or did I see him with one on desk.Angela H.
not friendly at allSam W.
Less paperwork online rentalsJoseph W.
El cliente no dejó un comentario.Rick M.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.ray R.
trailer was dirty. One of the tires was bald and ended up blowing out during our trip which took 4 hours before we were able to get back on our trip - I had to connect the trailer to my truck as there was no one at the facility to do this for me.Eric M.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Donna M.
Truck was full of animal hair and potato chips. McDonald's foid bag behind seat with old food. Sticky floorsROBERT T.
I can't say enough about the facility they were very helpful at both endssantiago A.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Ronald H.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.Terry S.
El cliente no dejó un comentario.Heather W.
It was fine. He had the equipment and we were in and out in under 30min. My issue is with Uhaul overall, not this particular location.Cynthia W.
I have had a terrible experience with U-Haul, have been charged two additional expenses. Still have not been able to talk with anyone.Sarah G.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.Travis L.
Not let him be a dealer, I had to hook up my own equipment, trailer ruined my property and trailer had problems from the startTyler S.
Customer service was awesome!Janice D.
Wonderful experience. Simple process throughout.Brian D.
Make sure the trash is out of the cab of the truck from the last renter. Also it felt like one of the front tires needed to be balanced because it shook me the entire trip once I was able to get highway speeds.Travis M.
The truck drove poorly. It needs a front end alignment or something. Drove very rough.Charles H.
Great place to rent uhaul trucks.Mark D.
Always a breeze at R&H. Def the number 1 U-Haul spot in Lufkin.Michael W.
El cliente no dejó un comentario.Christian A.
Bo was very helpfulKEN D.
El cliente no dejó un comentario.jayson M.
I was over charged.. things was added to our invoice that I didn't add The trailer lights didn't work, the truck smelled of stale smoke.. will be looking for anything but uhaul for the next time I need!!!!Jimmy W.
El cliente no dejó un comentario.Mark Y.
El cliente no dejó un comentario.Enrique G.
El cliente no dejó un comentario.Lillie P.
I was charged a one hundred dollar deposit. Using my pre-paid card and no one could explain to me why.Patrick C.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Johnny W.
El cliente no dejó un comentario.JOE T.
El cliente no dejó un comentario.Franky S.
El cliente no dejó un comentario.Alana S.
El cliente no dejó un comentario.Andy S.
Just need to update truck data if they switch trucks.Becky T.
I reserved the truck several days ahead and provided all the information like a family member, a friend, CREDIT card...but when I came to get the truck I had to give all the same I lnformation again. Just. Was not very timely.RAMONA H.
El cliente no dejó un comentario.Daryl L.
Smiles and greetings go a long way.Michael W.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.RICHARD B.
Dirty vehicle! They did not leave the moving pads/blankets we paid for! We were charged extra money without approval when we were told someone would call us before they did that within 48 hours, we also were not refunded for the blankets we did not get!!! This was a horrible experience and would not recommend uhaul to anyone!!Joshua W.
El cliente no dejó un comentario.Keith D.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Robert E.
don't try to send a 26 foot truck to a small lot where it can block other equipment, that is why we returned our truck to this location instead of the other where we were sent after our one way rental was told to return to the original site 50 miles away. this place has a huge lot and is easy to maneuver a large truckjoe J.
El cliente no dejó un comentario.Bryan T.
The truck overall was good. There were two issues with my rental though. The air conditioner does not seem to work on any mode but pushing the air towards the floor. It made the cab cooler but it would have been nice to be able to direct the air. The other issue I had was with the app. Whenever I tried to return the truck, the app crashed. Those were the only issues and they were minorJames J.
Will not use U-Haul again. Made reservation for a Sunday, was told 3 times they were open by reservation specialist. Revived call Saturday afternoon that I had to wait until Monday. It was to late to pick up on Saturday. Had to drive 24 straight hours due to misinformation, thanks would have missed plane reservations if I didn't drive straight throughRonald K.
El cliente no dejó un comentario.Jimmy S.
El cliente no dejó un comentario.Brent C.
I cancelled the use of a trailer, turned it in to Almand Uhaul, but never received my refund for the trailer, $122. I need my refund.Cathleen M.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Yesmin G.
Made it 50 miles away and tire blew. Had to sit on side of the road for 3 hours waiting on road side. Not U-Haul fault roadside took forever and customer service lady was awesome. But this should've been checked before I took the trailer.jennifer A.
I had to retrieve my own paperwork from printer. There were no appliance dollies at any Uhaul center in a 50 mile radius. Original p/u point was RB Superlube in Timpson, Tx. That guy is the rudest POS, I wanted to drive over there just to kick his ass. He dont need a dealers license to rep Uhaul. Yall lowered your standards letting him be a rep. Was directed to Nacogdoches adter that, they didnt have a 26" truck. From there i was sent to Lufkin, Tx. I will definitely try to find another moving company next time i need a rental truck.Shawn C.
El cliente no dejó un comentario.KEN D.
Better identifying signs of the locationdalia P.
El cliente no dejó un comentario.Randy M.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Kenneth G.
El cliente no dejó un comentario.larry M.
El cliente no dejó un comentario.Carolyn H.
El cliente no dejó un comentario.Jim K.
This location was NOT the original drop-off location. The original was actually CLOSED Sun-Tues...unbeknownst to us. When we contacted the location above, they originally stated to just leave it there. We were not comfortable with that option, and took it to the above location. It was at location above that we were informed regarding the way the contract was done, and not being able to receive a partial refund for turning it in a day early. Due to the reasons stated regarding the California location, I would more than likely not use UHaul again, nor would I recommend it.Trevor D.
All went we !!!Carolyn H.
El cliente no dejó un comentario.Tiffany M.
This was an after hours drop using the key mailbox. There was a sign that said to use the uhaul.com website to begin the return process but pulling update the website with the confirmation number only pulled up the rental information with no â€œreturnâ€ button to do anything. I wrote the mileage and fuel level on the paper copy and dropped it in. Thank you to R&H for doing the rest!Gabriel C.
Our favorite Uhaul rental location!David S.
This was not the location where I reserved, it was over 20 miles away. I was never contacted by Uhaul about pickup. Less than 24 hours before picking up I called uhaul. That is when I found out there was no truck available. A reservation means you have reserved and held a truck for me. Very disappointed in uhaul's lack of customer service and communication.Jeff M.
El cliente no dejó un comentario.Stephen W.
Help customer when they are taking truck and trailer and put it together for them. Don't make customer service for him/her self.MOHAMED M.
El cliente no dejó un comentario.angel R.
El cliente no dejó un comentario.Stephanie B.
Professional ,I would highly recommendangela L.
The guy who rented us the U-Haul was real nice and I'm glad we went to him .German V.
I requested moving pads but they didn't have anyJoseph W.
The gentlemen who was in the office was polite. But seem to be physically unable to help me hook up the trailer to the truck. He sat on the back of the truck while I did all the work. The truck while it was not really dirty had not been swept out.Sam J.
El cliente no dejó un comentario.Matt B.
El cliente no dejó un comentario.Kathy W.
El cliente no dejó un comentario.Michael W.
The vehicle was covered in mud!Carlton C.
El cliente no dejó un comentario.Gary H.
Bo is an excellent ambassador for U-Haul.Rocky M.
Super friendly and helpfulMark M.
I was a little turned off by this location. Kind of felt like I was annoying the worker by just showing up. But he did warm us to us and was very friendly once we got parked and into the office.Matthew R.
Bo was so helpful They were friendly and very kind. I will rent again at this u-haul.Debra B.