Customer Reviews for R&B Auto Body LLC
(U-Haul Neighborhood Dealer)

111 comentarios

474 E Village Pkwy   Van Alstyne, TX 75495

(903) 482-4073

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 3:30 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(903) 482-4073

474 E Village Pkwy
Van Alstyne, TX 75495

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 3:30 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

in and out

Andrew B. 
Clasificación:
2.0

The location closed early so there was no one to help. To pick up the truck via web, The web page said to sign in using my account (optional), or use my phone number and a code. But every time I tried with the phone number and code, when I selected “pick up rental” it kicked me back to the sign in screen. I finally had to figure out my login and password to be able to complete the rental. It was very frustrating after five times trying to use the phone number method, since the other was “optional.” The truck was in good shape but the inside of the front window was dirty.

Schuyler D. 
Clasificación:
3.0

Dropped this off when nobody was there. So did not talk with anyone.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike D. 
Clasificación:
3.0

In and out !!

Andrew B. 
Clasificación:
3.0

Would recommend If close by, otherwise, might try somewhere else

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Loren G. 
Clasificación:
3.0

The truck ran awful. I couldn't go over 45 miles an hour without it veering off the road. It needed to be aligned.

Kim H. 
Clasificación:
2.0

i think we are owed a day's refund. We rented the truck on Thursday, packed it Friday to travel to California beginning early Sunday morning. The truck wouldn't start and Uhaul spent the whole day determining the truck had a bad battery. We weren't able to leave unti Monday morning. We still were able to deliver the truck to Uhaul Wednesday . Yoiu owe us for rhe lost Subday.

Chase H. 
Clasificación:
5.0

Great service - will use this location again!

Dennis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guy L. 
Clasificación:
3.0

Fix parking lot and get rid of the dog

Gary R. 
Clasificación:
2.0

El cliente no dejó un comentario.

jeffrey L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kassie H. 
Clasificación:
2.0

This was our second rental of the same type of trailer (but not the SAME trailer) whose lights were defective. The first trailer had NO brake lights nor turn signals, the second trailer only had a right turn signal and brake light. Both times the guy checked the lights and said they were good to go (especially on the second rental). He was a nice enough guy, but it was a dangerous situation he put us in.

CHUDDIE J. 
Clasificación:
3.0

drop off easy but nobody there. weekend drop. no problems

JOHN L. 
Clasificación:
4.0

The inside was very clean, however, neither brake lights nor turn signals work. You did get running lights if you opened the truck door. We tow our own 16 ft trailer alot, so we know the problem isn't the truck's wiring.

Chuddie J. 
Clasificación:
3.0

It was very difficult to book. However, we did get a discount because they didn't have the vehicle we had reserved. Making an account and actually making the reservation was a nightmare. So, I guess it is the system I wouldn't recommend.

Juan P. 
Clasificación:
4.0

U-Haul was very understanding and changing my reservations

GLENN R. 
Clasificación:
5.0

This is a family owned business. The owner and his father was extremely friendly and helpful. They made sure I didn't need anything else for my move. They would be my "go to" in the future anytime I need a U-haul.

Marcus M. 
Clasificación:
5.0

Had to move a washer and dryer. It was made quick and easy. We were back in less than an hour

PAMELA W. 
Clasificación:
5.0

Mobile pick up was difficult because the uhaul app doesn't relay the right information. However the location was neat and truck was ready, I won't use mobile pick up or drop off again and will schedule counter pick up and drop off.

Jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

Folks running the location were friendly, efficient, and made the process seamless.

vinay J. 
Clasificación:
3.0

Not very Knowledgeable in response to our question about discounts. Didn't really do a good job inspecting the vehicle with us.

Joseph S. 
Clasificación:
3.0

Phone app worked horribly, would not upload pics, after about 2 dozen attempts & 25 minutes wasted, I quit and left. But I did get email confirm next day (Monday) that trailer was received so I appreciate that.

DAVID L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Muhammad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Temple C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy K. 
Clasificación:
3.0

The pickup process was easy enough, but the dollies and blankets I had requested were not with the rental when we picked up the truck.

Randall H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chandler W. 
Clasificación:
3.0

Wasn't very helpful

Cory H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joe W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya S. 
Clasificación:
3.0

I had to make a second trip to location to attempt self return. App would not recognize location. Made multiple calls to U-haul and passed around trying to confirm return. Ruined my whole experience because U haul expects the customer to ensure check in at drop off. Wasted gas and time trying to ensure prompt return updated in your system.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

Came right out. Unhooked it and we were gone!

John O. 
Clasificación:
1.0

When I got to the location, my u-haul was stick in the mud, and looked like someone knew it was in the mud, tried to get it out, and when they couldn't just left it for me. After an hour on the phone I was given a smaller truck, that had a ton of mud and some drinks in it...

Brian R. 
Clasificación:
5.0

Wonderful job. Got the truck easily and no problems with the use and drive. Thank you UHaul and R&B Location.

MATTHEW JARED H. 
Clasificación:
1.0

My Nephew phoned me after dropping off the trailer. His description of the person who checked him in was "Sketchy". We was so concerned about the person/process that he took his own video of the condition of the trailer and sent it to me in case I needed it. Additionally, he returned the trailer on Saturday and I received a phone call two days later asking if it had been returned , when, and where. The agent reversed the "extra days" charges when I explained the situation. I also informed him of my Nephews comments and concerns about the person who received the trailer. This rental from start to finish was VERY frustrating and has caused many additional steps that I now have to take to protect my finances.

Travis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
3.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rodolfo L. 
Clasificación:
4.0

At first I attempted to use the mobile rental feature in your app. That was a disaster. Once I knew that I had to go to the office to check out the vehicle, the person that waited on me was knowledgable, efficient and friendly. Overall had a great experience with the local establishment. Corporate could work out the bugs on that app deal.

laurie F. 
Clasificación:
3.0

I rented the truck so I could use the ramp to move a few appliances. After renting thr truck, bringing it home. I noticed this truck had no ramp, so I was unable to use it. It cost me money for nothing. I recommend if there are trucks without ramps that you all let us know it has no ramp during the reservation period. Thanks Vic

Victor R. 
Clasificación:
3.0

To start, the "app" said I was not where I was suppose to be, yet I was standing next to the UHaul trucks. THANKFULLY a employee showed up to work on cars(it was a auto repair place) he called his boss and he got me my keys. then since covid I presume, the neighborhood dealer where I was going was not open. So I took the truck back to the place I got it. Once again, I could not check in the truck. Had to call Uhaul once again. After sitting on hold while the guy did his job and got the truck straightened out. Which turned out I was suppose to drive the truck another 30 miles north to another town. Since I couldn't get the app to work correctly I did not know where to take it. HUGE fiasco. Modern technology, gotta love it...

Raymond P. 
Clasificación:
5.0

The guys are nice and helped me with all I needed definitely recommend this place

BRIAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kandace T. 
Clasificación:
3.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

Ninguno

David W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Claudia V. 
Clasificación:
2.0

Have transparent billing and a vehicle that doesn't ride like a salt shaker

Donald B. 
Clasificación:
1.0

Drop off location was 20 miles from my destination, there were 3 other facilities in a 5 mile radius of my destination. It was almost a 60 mile trip, I only had 70 miles on my contract. I feel as though you tried to cheat me into going over I will never rent from you or any other Uhaul location again, neither will my family nor my friends.

James M. 
Clasificación:
1.0

This location i dont feel cares to be a uhaul location, when i got there the doors were closed. I had to go track down a worker and they proceeded to ignore me repeatedly. Poor service Wont use this location again

jacob F. 
Clasificación:
5.0

Great service

FREDDIE L. 
Clasificación:
3.0

The front tire was very low and had to fill up with air while trying to move. This was very frustrating.

Carrie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

tonya A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pete M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
3.0

Correct the hours of availability. The guy said he has changed them with you all but you all do not give the correct times. Because of this I had to wait for him to arrive which set my already very tight day back a lot!

Bryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alison G. 
Clasificación:
3.0

Said they opened at 9:00. Couldn't check out until 9:30. I filled out all the paperwork online for expedited checkout and then had to go through it all again when I picked up the trailer.

Andy B. 
Clasificación:
3.0

They never answer the phone or return messages at this location.

kelly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian U. 
Clasificación:
5.0

The Guys at R&B were super helpful and made the rental process easy and fast.

Herbert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight L. 
Clasificación:
3.0

The attendant was very helpful and friendly. He hooked up the trailer and made sure all was well before we left. We came to pick up the trailer at closing on a Sunday and I appreciate him working past when he was closed. Great place to get a rental. The driveway in and out of the business is steep but wide.

barbara K. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST M. 
Clasificación:
5.0

KUTGW!

leroy B. 
Clasificación:
5.0

Very happy with this location. Truck ready for pick up And drop off was easy too.

Julie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyndon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt B. 
Clasificación:
4.0

El cliente no dejó un comentario.

glenn J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
1.0

Online I had requested an Anna location and the summary on my account showed the Anna location, yet, when I clicked on the details I was sent to this Van Alstyne location. Upon arrival the Van Alstyne location was closed and no one was there. Online says they were open. A worker didn't show up until 35min after our appointment.

Ilan C. 
Clasificación:
1.0

We were charged twice. I have been sitting on hold for 30 minutes waiting to talk to someone so I can get my money back for the extra charge!

Mark G. 
Clasificación:
3.0

I live in McKinney tx and reserved a car hauler to pick up in denison tx Saturday at 12:30 after driving from McKinney to denison i got a call at 12:00 saying they did not have one even though i was sent a confirmation code. Was then sent back to van alstyne to a place that was closed after a hundred miles later finally got a trailer this made me late to the track and after all the b.s. didnt get to practice for being late really wish i could have been giving the right info the first time

paul W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darius W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
3.0

Easy drop-off - gent came out to assist when they saw me drive up. Only down-side, they didn't check me in as RETURNED - I had to call a day or two later asking them to show the trailer as RETURNED.

Chris I. 
Clasificación:
4.0

El cliente no dejó un comentario.

John L. 
No se han enviado comentarios para esta ubicación.

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