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Victoria W
Customer Reviews for R&S Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was great. Quick service, friendly. Hooked us up and got us going.
Cathy WThe employees at R&S are very friendly. They were able to help me get the truck I needed for a good price
Douglas GThe 26 foot trk I rented ran well. It had 2 problems that should be looked at #1- one of the tires were very unbalance or out of round, it had a vibration from 55mph to 70mpj. #2- The check engine light came on after driving the trk about 15 miles and it stayed on the entire time I used it.. note; the oil pressure and water temperature seemed to be fine.
Jeff bSales man extremely helpful
Dean GWhen someone returns a trailer the person should help unhook the trailer. Instead of moving trailers they have for sale on their lot.
Christopher GDeliver it to me for free! 😬 Seriously though, the location is not awfully far, but the location closer to me never has a trailer. 🤷🏼♀️
Cynthia GNothing.
Pamela EThe location was not open even though the uhaul app and representative said it was the truck was hard to locate because it was not parked where the app said it was parked at.
Michael RThe previous renter was late bringing the truck back. The manager called them to remind them that they were behind then called other locations to source another truck. Having no luck when the truck finally arrived they put a rush turning it around and getting me on my way. This is by no means a negative comment on the store, I feel they went the extra mile in a bad situation and have my thanks.
Jeremy SEverything! Nothing but problems. Both before I ever pick up equipment with my reservations and nothing but problems with actual equipment
Tryston MGreat people! In and out fast.
issac rGreat service!! Very helpful and efficient!!
Stephen FThe trailer was in good working order but there was something sticky on the floor inside that needed to be cleaned up so it didn't get on my furniture.
Timothy LDropped off agree hours
Alexandria MFriendly service and newer truck so the experience was great ride and handled great on the road
DOUGLAS FNothing that I can think of. Service was friendly and courteous.
David CGreat service!
Jesse NIt’s started off good…the place however looks like a dump, the person running it was nice, but seemed a little shady. He advised us that everything looked great and we were good to go. We left and the next day he charged my DBC card with a 25.00 dollar cleaning fee. He was rude when I called and advised that he took pictures. My husband and I cleaned that UHAUL to a T. I called UHAUL and Yasmine was very helpful. She advised that there was one picture and she could see absolutely nothing wrong with the UHAUL. Webb City, Missouri UHAUL owner was shady and never said anything about a dirty UHAUL and then tried to charge me with an UNAUTHORIZED payment of 25.00. UNACCEPTABLE!! DO BETTER WEBB CITY, MISSOURI UHAUL ON JEFFERSON STREET!
Aaron MThumbs up
Mark KAbove service expectations
Cody DNothing at the location but the pick up in app needs work.
Derrick RNothing. He was very helpful.
Greg WCoolant light came on and ABS brake light was on also
Deonte CVery helpful and nice
Jennifer BThe guy who helped me with paperwork and install was in a bad mood. He was cussing, throwing keys, and at one point stood outside and puffed on his cigarette while I waited. Your product is only as good as the people who represent you!
Phillip WGreat customer service
SARA SFlying a "Let's Go Brandon" on the company building is silly and immature. I want to rent a U-Haul, not learn about your political religious beliefs.
ERIC GVery fast and friendly we are very very satisfied thanks guys ☺️
Samantha Bvery little parking for returning vehicle.
Brian MGreat service, I can not think of anything. Chris is very curtious professional
HERMAN SChris Simpson is always helpful and great.
CHARLES LCHRIS was very friendly, professional and prompt Recommendation to this facility.
KEESHA GGreat Job by both Employees!! Would highly Recommend
RICHARD DBest place to rent from I'll go back and rent form them again if I need one
MALCOLM BVery helpful staff and the transaction was smooth. Truck got decent mileage to my destination. I highly recommend the U-Haul affiliate.
STEPHEN YDispatch office changed reservation unannounced due to failure to have proper equipment on hand. Reserved a 15' truck for Oct 22 to Oct 29th, Dispatch office placed return for Oct 27th. Company expects *me* to pay for two days because dispatch office screw up. *NOT HAPPENING, EVER* I do not pay for other peoples screw ups. Eat the $120 and move on. WILL NEVER, EVER, USE U-HAUL AGAIN, NOR WILL EVER RECCOMEND COMPANY TO ANYONE EVER AGAIN.
RAYMOND ENothing everything g was good
Janice S