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RAYMOND MALONE
Customer Reviews for R&S Hobbies & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not informed that I did not have to return the U-Hault back to the pickup location resulting in me taking the U-Haul all the way back and adding mileage which ended up costing me over $200 more than I had originally planned. The retailer did not inform me about this.
Andrew DeyoeI just put excellent as the drop-off location was closedwhen we got there, so I really don't know!
Margaret A WilliamsNeed a bigger sign. Drove right past it. Very friendly though.
herold kennedyOwner was extremely helpful & took time to explain & answer my questions.. The app on the other hand qas extremely drawn out/somewhat complicated but ok otherwise
Layce CollierHad a very hard time doing the mobile check in process. Our truck didn’t contain the additional items we had requested.
Vince MacyDropped off was easy using the app. I was dropping off a day early so I had to wait for them to find the information. I had already completed the online form.
Lori MorganHard to find. I put more gas in the truck than required and was still charged a fueling fee.
Arlis HenegarThe worker who handled my pickup and return was just as pleasant as could be.
Donna BrownThe woman who checked us in was rude. She said she didn’t have our reservation, even though the truck was sitting right outside and we had a confirmation. It took her an hour to finally rent it to us.
TIMOTHY LANGSTONTruck needs to be full of fuel at pick up.
Adam McRaeFantastic customer service at both pick-up & drop-off locations.
Leslie CoonsVery friendly and eager to help. Great service!
Stephen LandryHave the drop off in front of the building and have a camera out front
fred bergsToo many trucks and not enough parking.
Cyndle BairdI need a good discount for a trailer
AUSTIN HARRISONThey were very helpful and courtesy
Carrol PageWas told it was okay to drop off after hours but then charged 20 dollars for after hours service... parking signs were not clear.
Charles WallisNo improvements needed
Alan MacIverI DID NOT RENT A UHAUL. THIS EMAIL IS BEING USED BY SOMEONE ELSE AND I DONT KNOW WHY. PLEASE REMOVE THIS EMAIL FROM YOUR SYSTEM.
Mike GormanIt’s a little tight in their shared parking lot but the people are great. Much better than some of the other local branded locations.
Bobby NolandWe did not receive the dolly that was requested.
Erykah McClendonAlways great service.
ALLEN FORTEnsure they are swept out.
TRAVIS RITTERGood people
Jim RakesDifficult to figure out where to go and where to park trucks
OTTO VIETSNice lady there, was real kind n patient. No hasel!!!
KEVIN WILSONWhy was I charged for an extra day??? And extra mileage? I dropped it off with a 1/4 tank more fuel than I picked it up with, which is like $40 in fuel. Rip off
Jennifer ErvinMr. Holden was very knowledgeable and had excellent customer service!!! The truck was clean and ready when we arrived. I will definitely use this location again and will be recommending this business!!!
DARRIN DRAKENothing he was very friendly and knowledgeable and I would recommend this as a excellent uhaul place.
ALECIA ELLERI had the truck reserved for 7 AM but the keys were not in the lock box. I waited for 50 min out in the cold before I could get my rental. It was a frustrating experience.
Josh HuckabayUhaul online billing is my problem, I have a pending charge on my credit card after I paid in full at the rental location. Not happy about that at all.
LONNY THACHWeren’t told we needed to do a walk around inspection or take video or photos of the truck we rented. But when we returned the truck at the end of the day, the drop off location inspected it and found a small ding in the sidewall of one of the tires and charged me almost $200 for tire damage. Told us if we wanted to dispute it we should have photos.
DAVID ROSS