Came out to help asked if I needed anyone great place to do business with.
Michelle M
Customer Reviews for R&S Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who checked me out was very helpful. She put making sure I had the sized truck I needed over her making a rental sale.
Kevin RNothing
Mark CHave the UHaul rep there when they're supposed to be.
Johnny CThe owner of location charged an extra $89 when I already had an reservation for a tow dolly. She wasn't even there to greet me. Her daughter was there was.
Patrice CR&S Express was very helpful to us. More than I can say for u haul on line. They never let me know that the truck was not available at 608 Cross St. We had to find it at Heidelberg on our on.
belinda wEverything were Ok nocomment need it
Nadil Mcontract called for dolly and pads, neither were available aqt this location.
Joseph MExcellent location and customer service!
Richard BThe rental personal was nice, friendly and helpful. I would gladly recommend a friend to this company.The equipment was clean and well maintain.
ROBERT STrailer was old any not been maintained. Had nothing to do with person transferring to us. Just think uhaual would keep equipment in better condition "
Joe FThe dolly I went to pick up had been damaged but the lady at r&s express found me another nearby and real quick. They did an awesome job.
RICHARD LAfter the paperwork was shined I noticed damage on the truck that was not marked. I asked the person assisting me about it. She went back in her business to call her supervisor. She came back out and showed where it was marked on my paper. When we arrived at our destination after driving all day thru rain I noticed some of my boxes were wet inside the truck. As I was looking over the paperwork to find what I needed do to resolve the damaged personal belongings I turned the paper over that was attached to my paperwork to find the person we dealt with had added a note on the back saying the truck had been patched and we had assumed responsibility for any water damage. All the other writing and signatures were in blue ink. The added note was in black ink.
JACKIE JI had the U-Haul clean and I did not receive my 25.00 dollar back when I turn it in.
LINDA PTook over 1hour to get the paper work done. Then couldn't get the credit card to work. I've used U-haul several times and this was the longest it,s ever taken.
ron iTrailer was not checked after attaching to vehicle to ensure lights functioned properly. I had no right turn signal or tail light.
DANELLE LBest customer service and respect i've received from U-haul in my many years of rentals.. Love the hours of operation and the friendliness. Don't change a thing!!
kenneth g