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Roger Y
Customer Reviews for R&R Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
R&R tire used to be the go-to place for truck rentals around here until the owners changed. Since the Miller's have ran it, I wouldn't recommend anyone for their "free air"...let alone doing legitimate business with them. They're shady. This is the literal reason I did a one-way rental over paying mileage to jockey back and forth from Midland. You'd do better offering trucks through another company locally.
Timothy CGreat friendly people helpful
Juanita NAgain nothing, great service at both locations👍
Robert AThings great trailer was dirty inside
Tim Wmy service was great checking in and out thank you
Sally GNothing. Lady representative was awesome
MARKEARL MLocation across the street from me doesn't keep the size trailer I need so I had to drive 18 miles to pick up and drop.
Jim BI was told by the u haul at rogers in Hale it would be 40 cents a mile over and I was charged $1.00 over! I also had a 20 foot truck reserved and was told I could pick it up by 4 on Saturday oct 1st and went there at noon and no one was there! We had to call all over and ended up having to rent a 26 foot from rose city mi. Because that was all they had! Not very happy with the situation it put us in!
crystel MExcellent 👌
Paul HNot applicable due to after hours drop off
Lee CI booked truck 3 weeks ahead of time at Rosatis in Prescott,MI 4 days before pu day I talked with the Uhaul people to make sure my 26 foot was available. Catrina said no problem if its not ready at 800AM sat 6-4 have them call her at home and she will come in. The next day I check in again. NO truck available, have to drive 25 miles north one way to get truck. BUT you promised I said. She knew their was not going to be a truck and lied to my face. I complained to her boss (who was the person I booked it with 3 weeks ago) and he said sorry we have no control of what Uhaul does. I said you are represening them you should care. I went to Rose City Friday afternoon to sign for truck becasue I was afraid they would give it to some one else. Your system is very loose goosee. I think a gift card so i can purchase some gas would be a small token of the hard ships you put this old man thru. TY
jan bFront desk help (female) was very rude and condescending. Would not go back because of this very poor service.
Raymond MNothing, This location in Rose City is A+ in my book.
Bruce UEverything was just fine!
KENNETH PThe lady at this location renting these uhal was horrible and not customer service at all she should not be in Business
JEREMY JI really appreciate their ability to take 24/7 drop offs, especially over the weekend. My comments that follow DO NOT relate to this site but to U-haul's process & policies overall. Be very careful when you rent online. I had to orchestrate a fairly complex out-of-town move and reserved a trailer online and hired movers. I saved a confirmation screen and email from Uhaul that said "reserved". The day before the move, I called the pick-up site directly to double check the details, and they informed me that they did not have any trailers. The site was unable to assist further. I had already paid the movers, which is typically required within 24 hours of any move. I also was scheduled to travel 4 1/2 hours to make the move. I called Uhaul's main number and the wait time was over an hour to speak with anyone. I did ultimately make contact but the employee stated it was Uhaul Policy "not to guarantee rental equipment until ~24 hours before the pick-up time." They offered me another trailer pick up location that would have involved 2 extra hours of driving time. Luckily, I was able to find another pick-up location, but needless to say, this was very stressful. Uhaul's policy to NOT confirm the reservation until 24 hours before the pick-up should be made crystal clear to the customer and words like "reserved" should not be used in subsequent communications since this may not be the case.
Suzanne WAll good
Alan EDon't gouge on rental charges. I wont use Uhaul again.
JAMES LI made a reservation for a trailer days in advance to be picked up in Standish Michigan...When I got there, there was No trailer and it did not even show my reservation on their computer...I made very clear to the person that I spoke to on the phone about needing that trailer for that day and I was assured that it would be there...I need up calling all these other places out of town to find one in Rose city...So I had to backtrack to pick up the trailer with lots of extra miles and stress...There is No Excuse for this... It's obvious that one hand doesn't know what the other is doing, and it's all Covids fault..I say BS...
tim sNothing I can think of.
KENNETH PAlthough I ended up renting from here,, my original reservation was confirmed for Hale and online reservation system advised there was a vehicle available on the dates selected. After I reserved, I got a call saying there was no vehicle at Hale. So I reluctantly agreed to open up what cities nearby I would accept and Rose City became the choice. It cost me miles vs. Hale and felt like a little bait and switch going on. Online inventory needs to be accurate and when a site says there is a vehicle there, then they need to honor what they advertised. Will be cross shopping the next time I need a truck as I am no longer confident in U-Haul.
TIMOTHY EWas great.
SHARI LWe rented the 20ft had it a couple hours only drove it 3 miles total , found out I tested positive for covid and couldn’t do the move, said they would refund me and only gave me back 84.00 out of 135.00 ! Wasn’t anything I could do about it I couldn’t move because I’m under quarantine
KATHY MBetter interaction with vehicles and dolly's intruder to familiarize customers
KIMBERLY JI was not shown how to use the dolly. Had to go on YouTube and figure it out myself. No one went around the truck and documented any damage, scratches or even showed my the truck or dolly. Just gave me the keys and was done
Kimberly JBest experience picking up and dropping off I have ever had and I have done this many times.
scott bExtremely busy but very professional. I enjoyed visiting this establishment and I would highly recommend it.
Deanna MThe counter clerk was rude and messed ip our drop-off royally, said we were driving 20000 miles. Her bookkeeping and directions were atrocious,.
SHERRI JDropped off truck on Saturday after business hours lady came out and told me where to park it and said she would take care of the rest very good experience
JAMESHUGH BFront desk staff was extremely rude and insulting.
Andrew SReserved a tow dolly. None there when I arrived
DANIEL RThe trailer I had ended up getting stuck open. Thankfully it was after we unloaded the furniture from it.
SHANNON MOnly comment, turn in the truck with 3/4 tank of gas and when I picked it up it was only 1/2. should have received a credit for fuel.
DONNA MThe man behind the counter needs to learn to explain why there by was such a delay checking in. The auto transport was not coming up on computer. Five people came and left while we were waiting waiting. Explained be after I got loud.
kay yOverall I had a horrible experience with Uhaul. The equipment didn’t work. Uhaul cancelled my order the day of. No one can figure out why. I had to do a rental the day of my move and Uhaul charged me more than my original reservation. The trailer was broken and wouldn’t come off my hitch. No one could tell me how to get it off. The videos Uhaul sent me showed different equipment than what I had from Uhaul. I wasted 2 hours there dropping off. I lost an hour at the pick up place sorting out my reservation issues. When dropping off my sister had to drive 45 min to the drop off location. We ended up using a car jack to lift the trailer off the hitch. Just ridiculous. The only helpful person was the last rep at Uhaul that I spoke to, Corey. She tried to be helpful but Uhaul doesn’t give its rep enough training/info to actually help customers. I will avoid renting from Uhaul in the future. I want AT LEAST the extra $100 I paid on 6/13 for the trailer reservation screw up. What a joke of a company. The amount of time I lost and frustration picking up and dropping off I don’t want credits I want money back. 630-440-1427 Christy Thomas christyrt@gmail.com
Christy TTrain synders car care in west branch to take care of. The customer alot better two times I have used them it was bad service r&r tire is great
James CAwesome service! We booked this location based on prior reviews and totally agree! Extremely reasonably Priced.
Tammy T