Very friendly -explained everything in a timely manner and asked if we had any questions and was considerate-would definitely go back to this location.
Raul Z
Customer Reviews for R&R Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service, Mr Rivera was polite and knowledgeable. Would recommend him to anyone.
Vincent ZGreat customer service and very friendly! I will come back to this Fowler U-Haul business the next time for a rental.
David GNothing needs to be improved to be honest. Joel was fantastic to work with. Made sure the truck was clean and all set to go when I was ready to leave. He was very friendly and professional and would highly recommend this location to friends and family if they need to rent a Uhaul truck
Justin WBest customer service, he went above and beyond, definitely recommend.
Jacqueline GFast and easy truck rental.
JOE TGreat experience
Javier AGreat staff at this location, very helpful, knowledgeable and available on a Saturday morning at a moments notice.
Lee BExcellent service from the manager (Joel), is very nice and helpful!!
DARSEN LOwner wasn’t there. Told employee to leave keys and he would do paperwork later and email me. I received an email with extra fees. Had he spoke to myself or the office that sent me there, he would’ve known I was to receive extra miles from Uhaul since they switched he’s my drop off location without contacting me.
MICHELLE HDropping off here couldn't have been easier. Joel was welcoming and inviting and I so appreciate his hospitality and sharing his story of how Jesus delivered him so many times!
Timothy WVERY customer oriented. Friendly service and reliable.
JOE TJust keep on doing what you're doing. Great service.
James KI did not have a reservation but was able to walk in and rent the equipment without any problems. In total the interaction took maybe 10 minutes. Very easy process. They equipment was clean and I am very happy with everything!
Krystle RThank you Joel! You're Awesome!
Ammon SJoel RIVERA the manager was very knowledgeable and very polite and help me find what I needed to use and knew his equipment.
james lJoel from Red Cat Towing was wonderful! The night before I had called to make a reservation, but the agent on the phone didn't bother to tell me the Uhaul location closed by 12:30 pm, and I had made a reservation to pick up my truck at 1:30 pm. Joel came back to the repair shop to personally help me with my rental. He's fantastic!
Ryan APricey as hell but very professional service.
Christian BGreat customer service
ARTURO CThey were great to work with! Very helpful to us! Thank you so much!!!
Deborah TExcellent customer service
ARTURO CAmazing staff. Very friendly and personal. Made drop off easy and quick. Which was nice cause California is F-ing freezing!!!
john hI put 20$of gas but gauge didn’t seem to move at all but would rent again
Rey TWe needed to arrive earlier than anticipated and Joel was very accommodating to work with our schedule. He was very courteous and explained in detail some issues and concerns we had. The equipment was very clean and ready to go for us. Thank You, it was an emotional move for us and your help relieve some stress. Pam
Pamela LEverything was great 👍
Carlos SI’m extremely happy with this location. Great customer service. Thank you!
Kevin JFirst time renting a U-Haul, super helpful and informative. 10/10 would recommend.
BALWINDER DYour online service was subpar. It took 3 representatives and 1 1/2 hours to be able to get my key. I will never use your 24/7 program again
Manuel DThe owner had to go above and beyond to get us a truck. Such a great guy.
Carrie TVery helpful at this location
Kim MJoel helped with getting me a rental he was very professional and had great customer service. The truck was very clean and well maintained!
Audrey VThe place where we rented was amazing. He was very helpful. And very friendly. Great experience.
Kenny CExcellent service, would happily recommend and use again!!
Joseph TOperator was awesome guided me through all the steps of renting the U-Haul great personality would definitely use him again
Leonel FThe owner went above and beyond for me. I arrived a little late past the store hours and was having trouble with the mobile app check in. He was just taking off and locking up, but stuck around to check me in and make sure I was helped. I very much appreciated it and highly recommend this location.
Alexander GExcellent customer service!
Michelle OThe individual at this place is very professional and courteous and knows the rental equipment real well
Hector GGreat service. Joel is super helpful and made sure everything went well.
mike vJoel was so nice and helpful. Renting was easy and convenient. Will definitely be using this location again.
John GJoel was extremely helpful and accommodating. He went out of his way to come in and support me through the online process.
Daisy ZIm happy with Joe for helping me with the truck but unfortunately i got charge another extra day for returning the truck since i didn't had a furniture dolly to move my freezer and fridges.
GABRIEL JIt's Great experience and I had no ssues with truck... Thank you for great customer service.. RSalinas
rachel sI had problems logging in after I had established things
Fidel DFix the website for the drop off on mobile. I dropped truck off on a holiday and they were closed. Custimer service wasnt helpful until I stopped being nice and lost my patience waiting.
Anthony PThe gentleman who proxessed my rental was a pleasure to talk to. Very friendly and thorough.
JAMES AThe uhaul site was not letting us do a check in, kept saying page can not be displayed. Phone was dying and could not check in, took over a hour. Thank goodness the owner showed up and was able to help. He just happened to drive by. I dint know I will use this service again as t was very difficult.
Paulette TThis was one of the best locations that I have been to. It was an easy process. Joel was professional and provided all the information I needed to help get me on my way. I would highly recommend my friends to this UHaul location. I give this business 10 stars out of 5!!
ANTHONY GOwner went above and beyond to get me going.
CHARLES ANothing. Joel was an excellent person to meet. Joel's customer service skills are great and he went way beyond any expectations I had about customer service. Joel could teach classes on customer service to most service rep's in any market. Joel did everything possible to make sure I would be successful in my move with this equipment. I will always greatly appreciate Joel's ability to explain all aspects of the equipment and he made sure I felt confident that it would work for me. This was truly an exceptional customer service experience for me working with Joel.
MORGAN PThe app didn't work but that's not on the location.
Philip CWe had an unfortunate mishap with our reservation in the beginning. Due to some errors and confusion we had to pick up our 5 x 8 trailor in Fowler. The gentleman who had assisted us was very helpful and understanding to our predicament. He went above and beyond and will gladly recommend others to come to this location. I cannot thank him enough for what he did but if someone decides to rent from this location, they will be in great hands. Hands down the best service from this location.
Denise BOverall great customer service
SYLVESTER WThe service at this U-Haul rental place was awesome. I would recommend it to my friends and family. They were a great help. If I had a question I could give them a call and they were very prompt in returning it. They gave me excellent service. I will be going back there again when I need a U-Haul rental.
MARGARET MGood guys
GURWINDER GThe workers were very helpful and kind. We had not backed a vehicle to a trailer to connect everything for a long time and they took care of everything for us.
ALMA MJoel at R&R Auto Repair was the best! He was prompt and courteous. A friendly face that made the pickup process a pleasant one. Great job Joel!
STEPHEN FThere is little to no equipment available for one way out of California. I ended up with uncovered trailer that was ridiculously overpriced and not at all what I wanted. U-Haul is not serving the customer during these difficult times.
STEVEN MPay Joel more money! He is a great person and very accommodating 👍🏻
Michael SJoel is amazing. He knows and understands what customer service means and he will literally bend over backwards to help people out. I will highly recommend Joel and his business to anyone and everyone!
Stephanie TNot a thing
Keith PJoel was great. He's personable and took the time to help me reverse the ball on the new hitch I bought. We needed more than a wrench to loosen the bolt. Good thing was his shop was an auto repair shop so he had some tools. Great customer service. He will take the time to converse with you. Highly recommended.
JASON TI called today to reserve a truck. I booked it in about one minute. Came in just before the said time and was in and out in less than 5 minutes, plus when I brought the truck back they even parked it for me. I will be coming back for sure
STEVEN GFor this pickup place was great only problem I had was the photo sending and application to much information
Louis J