Customer Reviews for R and J Towing
(U-Haul Neighborhood Dealer)

46 reviews

2001 24th Ave SE   Minot, ND 58703

(701) 839-6665

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(701) 839-6665

2001 24th Ave SE
Minot, ND 58703

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Doing a great job, everyone was helpful

Jerome Shubert 
Rating:
1.0

Customer did not leave a comment.

Tyler Simon 
Rating:
1.0

Was not clear where to leave the truck and then they charged me $57 extra for miles I was told would be covered

ALYSSA ANDERSEN 
Rating:
5.0

Customer did not leave a comment.

Don Wellman 
Rating:
3.0

I dropped off the trailer on Sunday 03/19/2023 and called the number on the reciet 701 839 6665 wich was not helpfull at all. And on Wednesday 03/22/2023 uhaul informs me they have not received my trailer. I wont be using that location again

Coenrath Mac Donald 
Rating:
3.0

Customer did not leave a comment.

Andy Bigham 
Rating:
5.0

Customer did not leave a comment.

Earl Fisher 
Rating:
5.0

Nothing. Super good experience

Cameron Bueng 
Rating:
5.0

Very helpful and accommodating!

Kyle Koehmstedt 
Rating:
5.0

Customer did not leave a comment.

JOEY FINAFROCK 
Rating:
5.0

Customer did not leave a comment.

Jatina Smith 
Rating:
3.0

Customer did not leave a comment.

JORDON LEWIS 
Rating:
4.0

Customer did not leave a comment.

Barbara Thaxter 
Rating:
1.0

Scheduled pick up time was 8:00 and nobody showed up till 8:40.

IAN GEIGLE 
Rating:
5.0

Customer did not leave a comment.

Corey Mulhair 
Rating:
5.0

Customer did not leave a comment.

LATECIA MEMETI 
Rating:
5.0

Customer did not leave a comment.

JACOB OTTO 
Rating:
5.0

Customer did not leave a comment.

Henry Snell 
Rating:
4.0

Customer did not leave a comment.

Chance Halsey 
Rating:
5.0

Customer did not leave a comment.

DENISE MARIE TOWNSEND 
Rating:
5.0

No problems at all. Thank you

Brian Cook 
Rating:
3.0

I asked if I could drop the truck off after hours. The gentleman said yes, just drop the key in the drop box. I was not aware I needed to complete a drop off on my phone which resulted in a later drop off than what actually occurred. This resulted in an extra day charge which I am trying to get taken off the invoice.

Kurt Glenn 
Rating:
5.0

Customer did not leave a comment.

Shirley Alice Godfrey 
Rating:
3.0

Customer did not leave a comment.

Steven Oas 
Rating:
5.0

Customer did not leave a comment.

Kristie Behm 
Rating:
5.0

Customer did not leave a comment.

AXEL TORRE 
Rating:
5.0

Customer did not leave a comment.

Alisea Gonzales 
Rating:
5.0

R & J went way out of their way to help me with my rental. I will definitely use them again. They are very willing to help the customer in meeting their needs. Thanks R & J you guys are awsome.

Bob Gilbertson 
Rating:
5.0

Customer did not leave a comment.

Sean Siebe 
Rating:
5.0

Customer did not leave a comment.

Ashley Gosdin 
Rating:
3.0

Customer did not leave a comment.

carol denny 
Rating:
3.0

information about rental equipment changes from dealer to dealer, one says one thing, main office another....all dealers should have the same info to quote to customer.

ron harold 
Rating:
5.0

Although there was not an after hours drop box, the staff was still around the office and very accommodating after their normal operating hours.

Clayton Staub 
Rating:
4.0

Good service for everything including initial calling, pickup process, state to state driving, and drop off

Cassandra Parr 
Rating:
5.0

Nothing I can think of.

Marla Zeitz 
Rating:
3.0

Customer did not leave a comment.

Rebecca Ronde 
Rating:
1.0

My experience with this rental was awful. I rented a truck twice as far from me because the one nearest me didn't have any available. We asked the at the time if we could pay cash at time of pick up if we held with a card...the response was "no problem". I left work early to drive an hour out of my way to pick up the truck just to be told I had to pay with a card. It was 5pm at that time and the banks were closed so I could deposit the money that I had taken out to pay for the truck back in to go ahead and.....pay for the truck with the card I was told I didn't need. So this put me back a day because I had to come the next morning driving another hour to pick it up. Then at drop off I was charged another 18 dollars for going over miles. Well I wouldn't have gone over miles if they would have factored in the extra I told them about by coming to a town 100 miles out of my way. I'm sorry but this was a post poor experience in an already stressful time. I will look at Penske for any moving I do in the future

shawn engstron 
Rating:
5.0

Very very helpfull

Bruce Kluck 
Rating:
5.0

Really appreciated the service I received at R and J Towing

Dennis Jessen 
Rating:
5.0

Terrible experience with pickup of equipment I was not promised what I ordered at the time,location and not the equipment I had reserved months ago. The reservation specialist had no empathy for my situation and didn’t seem up care about my experience. If you would like more details please feel feel free to call my wife or myself @ 701 818 8433 or 701 509 0928 if I don’t receive call from u haul within 7 days I will tell my story of my U-Haul all across social media and whatever Avenue I feel to share so that people will be aware of the terrible experience I had with U-Haul Thank You Ray Mckinney

raymond mckinney 
Rating:
5.0

The lady that helped me here at drop off was very nice new but did great... Thanks to this lady for hearing me out and me venting about my experience.. But there was no need for all the yelling and threatening for being late. I was charged an extra day and I paid it. Didnt keep the Uhaul a extra day because this lady just scared me. So I returned it half filled. I hope the next person doesn't deal with whoever this lady out of Fargo,ND is.

Andrea begay 
Rating:
5.0

She was Great ! No complaints

Shane aadnes 
Rating:
5.0

Customer did not leave a comment.

Scott Flaig 
Rating:
5.0

Corporate needs to be better with scheduling and booking equipment. A customer should not be delayed over 12 hrs due to no equipment that was booked weeks prior. A customer should not have to drive 2.5 hrs away to get a truck and same back.

MATT PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Andrew Klimpel 
Rating:
3.0

Customer did not leave a comment.

tim ohara 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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