My reservation was not "set up in the system." When I went to pick up the rental, I had to call customer support. It was time consuming and disappointing.
Ann H
Customer Reviews for R&D Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location seems to not have regular, posted hours. I wasn't sure if the drop off was accepted until about three days after dropping is off and leaving a copy of the contract in the mailbox.
Chad GI dropped the trailer off after hours so i do not have any applicable comments
Quinn NSeamless rental experience, very helpful people.
Robert WThe customer should clean up their mess, if they spill around cup holder
dorthy nUn muy buen servicio
jose mThe person who is in the office seems like a very professional person, because every time I rent something there I never have problems, he seems like a good person and helps me with what I need.
isaac gSteve was friendly and took care of the turn-in quickly.
Douglas OMade reservation weeks in advance. System stated I would be contact within 72hrs to confirm. Never got a call. the week of the rental I got a call stating they did not have the size truck I reserved and they told me they were only required to contact us 3 days before the rental.
JOHN CThe jerk doesn't answer their phone or respond to emails. We needed to find out where to drop our trailer off after hours and had to resort to the webpage and customer phone line for help. I hope we parked it in the right spot. I hate this #$%^&. I don't like using you guys and will seek to avoid it in the future.
Dave RVery streamlined and easy - no problems whatsoever, great customer service, and convenient. Thanks!
Benjamin REverything good
Ivan STerrible design for attaching the hitch. Trailer is too heavy to move and needs a jacking system.
April lOil service light was on
garrett sDifficult to say- this is a small but busy UHaul store that doesn’t always have inventory when you need it. He is, however, my local UHaul guy so i check in with him when I need hauling capability.
russell nEasy fast nice simple and straightforward
Laura BI am shocked that I am unable to have over 100 unused miles not be refunded due to circumstances out of my control. I was unable to travel to my final destination because my housing situation collapsing moments before I was supposed to move in. As a result, drastically less miles were driven. What you can do to improve next time is having actually quality customer service and to prioritize the customer. I will never be using Uhaul again.
Alexander LKeep more open trailers in the Jackson area. I rent trailers on regular basis. We never get open trailers with a tandem axel for heavier loads at the Jackson WY location.
Franz KFirst you need to get the sales rep straight up. He never asked for the ID of my husband, never checked or let us know about damage and we didn't realize that we have to do an inspection. He just literally put the trailer on and he left back in. He made my husband sign something and acted like he didn't care. The trailer got unhooked while we were in our way to returned it and that could be a serious problem just from someone who doesn't like to do his job. Really poor decision.
Arianna DThe exterior of the truck was extremely dirty. I took pictures and posted them when I picked up the vehicle. I did pay the $25 at pick up to have the vehicle cleaned up.
Stephanie MThis location has very inconvenient hours. Also, on the day I dropped the trailer off (a Saturday), no one was there and Uhaul’s website was down for an hour and a half. Quite inconvenient. I know stuff happens.
Patrick RGreat service!
Jennifer CHire a different person who is helpful. If I had not gotten help from a location in Idaho Falls I would have had to drive four hours to drop off. Also you have to wait 50-60 minutes to speak to customer service for uhaul. Horrible.
Jessica LDid self drop off, but location was very convenient and easy to park the truck and auto transport at.
Dennis SAbove the call of duty, Super helpful, courteous.
Jordan AThe truck I got had 98,000 miles on it and the right side window or door whistled so loud I wanted ear plugs. I couldn't listed to or hear the radio. It was a long 9 hour trip.
James BIt stated online the location was open, and when I arrived it was not. It was 10am. Outside of the location was a ton of trash and it was just not appealing at all. Thank goodness I was able to return via the website and app. So helpful and very easy!
mariessa rThe truck was dirty on the inside. Food crumbs, Dried mud and it had a bad odor.
Anna MPoor customer service. Did not offer to help for putting equipment on vehicle.
Robert MRecycling and/or trash receptacle.
Megan OStay open a little later.
Thomas MNo interaction they were closed
STEVE CPleasant staff, easy check-in. Ask if there were any problems with truck, appreciate being treated like family. Thank you!
Kristi DThe employee seemed bothered by our return. He was in the middle of paperwork on other vehicles and said he would get to ours later and send an email. He read off my email which was correct but I never received one. Tried to call back twice during business hours but no answer. I called Uhaul main number and they said the email on file was none@none.com. The Uhaul agent at the national number was very helpful.
Scott SThis has nothing to do with the location where I picked up the truck, but the UHaul app itself. The app seems to have added "SafeMove" to my order, without my knowledge, when I specifically removed SafeMove from my order when I originally placed it online. This is a ripoff and it's very dishonest on the UHaul corporation's part. Please be honorable and refund me the money you charged me for SafeMove.
Jason WOnline on the U-Haul website it should say this location is a self service, self-check in. I was under the impression the “office” opened at 9am and that I would be talking to a representative in person. It was challenging to stumble into a series of online questions and qualifications without prior knowledge Luckily I had everything I needed with me and was able to proceed. Everything went smooth from there
Ben SThey made drop-off extremely quick and easy.
ISHTAR LI called this location two weeks prior to my pickup and was told there was no trailers available. The same trailers I tried to rent sat for 2 weeks untouched. It was obvious that these trailers were unused because I drive by the location every day and saw they were snow covered and undisturbed. I could have completed my trip earlier if I would have been given the trailer when I asked for it
Bret B