Customer Reviews for R&C Equipment Company
(U-Haul Neighborhood Dealer)

278 reviews

2688 Crater Lake Hwy Unit 6   Medford, OR 97504

(541) 326-0159

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(541) 326-0159

2688 Crater Lake Hwy Unit 6
Medford, OR 97504

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

This location closed up.

Edward Frakes 
Rating:
5.0

The light in the cargo area did not work so we had to unload using flashlights. The phone charger did not work which hindered the ability to use my phone’s gps when my cell died and i was unable to complete the drop off process of taking pics of the milage and fuel level and when and where the truck was parked. One tire on the car hauler appeared to have a slow air leak which caused several unscheduled stops to air the tire up. Fortunately, we were carrying an air compress. The braking system should be looked as well.

Tiny Hudson 
Rating:
5.0

Customer did not leave a comment.

Clarence Verhelst 
Rating:
5.0

Customer did not leave a comment.

Steve Hernandez 
Rating:
5.0

None

Dylan Croeni 
Rating:
5.0

Rented a 6x12 trailer to do a cross country trip over 3000miles and had zero issues with it and my overall rental experience was really good.

Jhonathan Velez 
Rating:
5.0

Customer did not leave a comment.

Nick Betterton 
Rating:
5.0

Awesome customer service!

Kimberly Barei 
Rating:
4.0

Customer did not leave a comment.

Paul Shigley 
Rating:
5.0

The associate that helped me was very friendly and made it easy to drop the uhaul off

Brandon Huffman 
Rating:
5.0

Customer did not leave a comment.

CARLTON HARVEY 
Rating:
5.0

Great customer service!

Katie Minich 
Rating:
5.0

Very helpful and friendly. Service above my expectations.

JESS WALLS 
Rating:
5.0

Customer did not leave a comment.

Julio Figueroa 
Rating:
5.0

Customer did not leave a comment.

Glenn Archibald 
Rating:
5.0

Customer did not leave a comment.

MIGUEL BALMACEDA 
Rating:
5.0

Great Service, Nice Truck.

JAMES VINING 
Rating:
4.0

Everything was great! Friendly, easy check out & return process. Close by so we incurred minimal in town mileage!

Stacy Lamberson 
Rating:
5.0

Customer did not leave a comment.

Dorothy Griffiths 
Rating:
1.0

Scammers They charged me for miles that were already in the contract. They also charged me for gas when I received the vehicle on E and returned it with1/4 tank. I returned a vehicle there last December and they also fabricated charges which I had to spend the time to reverse. This guy is a scammer

Matthew Pich-Maxon 
Rating:
5.0

Customer did not leave a comment.

Wayne Schmieder 
Rating:
5.0

Very helpful individual!

Anthony Stjulian 
Rating:
5.0

Nothing. It was a great experience!

Julian Cockrell 
Rating:
5.0

Customer did not leave a comment.

Gary Teague 
Rating:
5.0

Customer did not leave a comment.

David Caldwell 
Rating:
5.0

Customer did not leave a comment.

Arlene Forcen 
Rating:
5.0

Excellent customer service fast, friendly, and competent. Helped me with adjusting times on trip with ease.

Julia Bowers 
Rating:
3.0

Customer did not leave a comment.

Mary Dillinger 
Rating:
5.0

Customer did not leave a comment.

Ashley Polk 
Rating:
2.0

The truck was filthy and not very well maintained. U-Haul made up for my bad experience but I wouldn't rent from this agent again.

Pamela M Perry 
Rating:
5.0

I one who checked me in was very helpful, respectful. Thank you...you said your name, but I forgot.

Roy Muniz 
Rating:
2.0

I wouldn’t recommend going to this location at all. The truck didn’t even have a dolly or moving blankets in it, but I didn’t notice until later because I was so afraid of the service agent. 1000% would NOT recommend. Especially if you’re a woman alone.

Kristina Severns 
Rating:
5.0

Customer did not leave a comment.

MARK ENGLERT 
Rating:
5.0

Customer did not leave a comment.

aurora rinkin 
Rating:
4.0

Customer did not leave a comment.

todd johnston 
Rating:
5.0

Fácil de agarrar el servicio y todo rápido y buen equipo

Luz Gonzalez 
Rating:
4.0

Very nice business

Robert Muraviov 
Rating:
5.0

The service was great, professional and the person we rented from was friendly and enjoyable to deal with. Would definitely rent from him again. Thank you.

Lester Smith 
Rating:
3.0

Location failed to return my call as I was overcharged 1 days rental amount

Jerry Wagar 
Rating:
5.0

Customer did not leave a comment.

Judy Gilmette 
Rating:
1.0

They tried to say I never returned the tow attachment, then somehow it switched to accusing me of not returning the truck. It was returned outside of normal hours and there were cameras on site. I even returned my keys and paperwork as well. Luckily I took a video and many pictures for proof. Apparently someone stole the truck.

Raquel Hightower 
Rating:
5.0

Customer did not leave a comment.

Colleen Cobble 
Rating:
5.0

Customer did not leave a comment.

Robert Smullen 
Rating:
1.0

Customer did not leave a comment.

heidr richter-pixley 
Rating:
5.0

Customer did not leave a comment.

Kevin Novotny 
Rating:
3.0

Customer did not leave a comment.

chavez Kimberly 
Rating:
3.0

Customer did not leave a comment.

Chase Herigstad 
Rating:
5.0

Nothing.

Tom Gibson 
Rating:
5.0

Customer did not leave a comment.

Michael Osterman 
Rating:
4.0

Good service

katherine galea 
Rating:
5.0

Customer did not leave a comment.

Helen Marsh 
Rating:
5.0

Customer did not leave a comment.

madison hancock 
Rating:
5.0

Great Uhaul location. The fella working the store was very nice and made the whole process very smooth. Thank you!

Mason Furdiga 
Rating:
3.0

Customer did not leave a comment.

Katherine Rockholt 
Rating:
5.0

Customer did not leave a comment.

Rebecca Carter 
Rating:
5.0

Unlike some of the nearby competition, these guys have their act together. Highly recommended.

donald lamont 
Rating:
5.0

Customer did not leave a comment.

SARAH JETTER 
Rating:
4.0

Customer did not leave a comment.

Anna Thomson 
Rating:
3.0

Newer vehicles with electric windows, Cruise control, and Bluetooth. Easily adjustable mirrors.

Neil King 
Rating:
5.0

Customer did not leave a comment.

Susanna Nelson 
Rating:
5.0

The gentleman there were very sweet and accommodating!!!! Thanks

Lonna Spencer 
Rating:
5.0

Customer did not leave a comment.

Gregory McDonell 
Rating:
5.0

Randy is a prime example of the finest in customer service. Highly recommend this location.

Tom Bieber 
Rating:
4.0

Customer did not leave a comment.

WILL MILLER 
Rating:
3.0

Customer did not leave a comment.

Michael Nix 
Rating:
1.0

They weren't there, weren't answering their phone, and the message box was full. In Multiple calls to the UPS cal center, I was assured they would be there, they weren't. Will never use this location again.

Timothy MCGAHUEY 
Rating:
5.0

Customer did not leave a comment.

Patrick Brown 
Rating:
2.0

muddy floor, dirty windshield friendly merchant

Tim Heath 
Rating:
5.0

Customer did not leave a comment.

Jill Mariluch 
Rating:
1.0

terrible drop off exp

Julie Gibson 
Rating:
1.0

Bad breaks no ac and inaccurate fuel gauge

MELISSA CARPENTER 
Rating:
5.0

Customer did not leave a comment.

Chelsea Durden 
Rating:
5.0

Customer did not leave a comment.

Eric Garcia 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Chinn 
Rating:
5.0

Customer did not leave a comment.

Michael Blumhardt 
Rating:
4.0

Vehicle was pretty dirty.

DON KNUDSEN 
Rating:
4.0

Customer did not leave a comment.

Christine Gerrans 
Rating:
4.0

The staff was very good and helpful.

Dan Burgers 
Rating:
1.0

Pick up went fine. The gentleman was very helpful and easy to deal with. When we returned the vehicle, I called ahead of time to confirm how they preferred we return it - I remember the guy who rented us the truck saying we needed to return it during their open hours. I was handed off to a younger man who was rude and dismissed all my concerns. We felt it would be best to return the vehicle during open hours just to make sure everything was processed properly. When my husband returned the truck, the younger man wanted to charge us over $800 for a rental we booked for around $240. My husband said that something was wrong. The man rudely turned the computer screen to him and said something like the computer isn't wrong, My husband said he didn't care what the computer said, that the total was wrong. The man rudely said, "do you have your paperwork?!" Luckily my husband did. After some huffing and puffing the man entered things correctly and we were only charged what we agreed to pay at the time we rented the truck. All in all, not a good experience.

Martin Andries 
Rating:
4.0

The agent that rented us the truck quoted me $1.39 per mile of use. When I received my charge it was billed at $1.59 per mile. I called the rental location and voiced my complaint I was told that the original agent was wrong and the charge I received was , in fact, the correct charge. However they were professional and nice But you guys need to get on the same page!

HENRY HOWERTON JR 
Rating:
5.0

Nicest and cleanest UHaul we have ever seen! An awesome and easy experience to check in, sign paperwork. Will go back for our next move.

Brittany Patterson 
Rating:
4.0

Customer did not leave a comment.

Scott Honeywell 
Rating:
4.0

Kind of a maze with the boat shop nearby, but friendly competent staff makes up for it!

MIKE MALLORY 
Rating:
5.0

Customer did not leave a comment.

paul verriere 
Rating:
5.0

Customer did not leave a comment.

Stephanie Santos 
Rating:
1.0

This place had no sign to let us know where it was at. Had to make 2 u turns just to get back to it as we had passed it. I was irritated and just cried after dropping it off.

Andie Flandro 
Rating:
5.0

super easy transaction

Anna Dunlap 
Rating:
5.0

I had a great experience, wonderful customer service, I will definitely rent from that location again

Luz Gomez 
Rating:
5.0

The owner was a delight to work with. Really nice, friendly and engaging guy. I felt like i was borrowing the trailer from a friend. Great Experience! 5 Stars ++

Eric Eisenberg 
Rating:
5.0

Customer did not leave a comment.

Clarissa Carmona 
Rating:
5.0

Customer did not leave a comment.

Bekzod Nozimov 
Rating:
5.0

Customer did not leave a comment.

barbara ruffner 
Rating:
3.0

Customer did not leave a comment.

bradley ranche 
Rating:
5.0

The truck was excellent! It was driven across country, Oregon to Maine in 6 days, no problems whatsoever. Price was great, far better than having someone else do the moving. I was very surprised at how much stuff you can actually get in a 20ft truck.

Katharine Stanfield 
Rating:
4.0

Had rented a 15 to 16 ft uhaul and it was filled it’s water in the moms attic. No Beuno on a trip from so Oregon to Colorado. Got transferred and had to drive the Old 167k uhaul to the other place and got a 6702 New uhaul that was awesome for this Torrid trip through the fist huge snow storm from Nevada through Utah and Wyoming on I80 . The great new rig had awesome Michelin mud and snow tires which we never slipped or slid once in the almost 1450 mile journey. Several crashes of semis and idiots on the road in the storm and we had NO problems other that 2 Rock chips from trucks throwing rocks up and heavy ice build up on the front end and windshield. We had purchased fully coverage knowing we could encounter horrible conditions and it was a true blessing to have to exchange the older rig for a newer one with Great tires. Once done with the trip to Colorado Springs told them of the rock chips and there was NO issues. Great experience other than Horrible white knuckle drive from windover Utah to Cheyenne Wyoming…

Melinda Vezzani 
Rating:
5.0

Customer did not leave a comment.

Ted Pulliam 
Rating:
4.0

Three small location but knowledgeable and attentive staff person.

Romuald Jencka 
Rating:
3.0

Trailer was in rough shape and not very well taken care of.

Derek Langfeldt 
Rating:
5.0

Customer did not leave a comment.

Tyler Nickl 
Rating:
4.0

They did not have the moving blankets available and sent me to another location to retrieve them.

Gregory Hoard 
No reviews have been submitted for this location.

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