Overcharged us for rental and charged us for gas incorrectly. When we received our bill, we went back to get his corrected and we were told because the bill was finalized, there was nothing they could do we would have to call U-Haul Customer Service. We called three times to let them know we would be returning the rental late and we were told by Tracy that we had until 3:00 pm to return the truck at no charge. We were charged $40.00 for an additional day and $60.00 for gas because the cashier put the fuel level at 1/8 tank but we have a picture showing it was 1/4 tank which is where it was when we rented the truck. We called customer service and the Agent "Marietta" put in a claim and said we would have to wait for "Alvin" the Area Manager to call us back to fix this issue.
Mark H.
Customer Reviews for Rana's Travel Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful
Scott S.Terrible return process. Painfully slow.
Barry M.We used the 24/7 drop off and everything went smoothly.
Mark H.easy return
Jonathan D.Only one thing. Clean the steering wheel.
Jerry S.The employee was nice however did not personally check my mileage. Luckily I took a photo of the odometer, with date stamp, because I've now been charged 100 miles over what I used!! I turned the truck in before 5pm July 2nd when it wasn't due until 10 am July 3rd. I submitted a claim and am still waiting for U-Haul to credit me $100
Jill M.I got charged for extra miles somehow. Unless I was moving to the travel center I don't see how I could have used fewer miles. I'm going to do all I can not to use uhaul again.
Thomas B.Here's the rub. I had a different location for drop off in my contract. When I went to return the truck, we were told that UHaul cancelled his location 3 days earlier. And uHaul then gave us the different location at Sara Lee that was MUCH FURTHER AWAY. Took us an extra hour. Never would've rented from UHaul if we had known we had to drop off at Sara Lee because that was totally inconvenient. UHaul should not bait and switch on drop off locations.
Darryl L.Nice attention easy rent
Curtis R.Clean and nice people
Curtis R.Rena's Travel Center personnel was great. However, the equipment was not well maintained. My initial truck had an exhaust problem and the second one had a check engine light. The whole time i was wondering if i could reach my destination. NERVOUS THE WHOLE TIME
Quinnsander P.Dropped off equipment a day early, why no refund for time not used?
Daniel C.I'd recommend this place only if you need a bigger truck because they have plenty. Otherwise, go elsewhere. Truck was full of dried mud. I paid for 24 blanket pads and they only had 11, and 2 of those were wet.
Lisa L.Returning was easy and courteous
DAVID D.Very helpful and accommodating.
Lena K.Awful. Took n Me 40 minutes to have cashier at truck stop convenience store check me out! Never again. Awful
Jesse V.The uhaul SUCKED ass!!! It was so LOUD it woke the whole street! Not to mention I felt ROBBED when I had to pay because there's no way I drove over 100 miles when my house and the storage is 7 miles apart! And on top of that I was charged $115 for not replacing $20 worth of gas! I'll carry my belongings on my back before I use Uhaul again!!
Shanta J.Used this place before. Happy both times.
William K.Online Reservation System is horrible for customer and independent dealers.
Ken C.The fuel in the truck was almost on "empty". It should be at least half full when rented out.
Chad S.Convenient location for pick up. Staff was very friendly. Had a little problem with Wi-Fi connectivity in the store completing the pick up which added a little more time, but was not a big deal.
Michael S.They were not knowledgeable about UHAUL and their solution was to cancel my truck when the one reserved had a padlock on the back. It took a total of two hours including a 20 min drive away and back to finally get a truck and then that process took forever.
Kristin G.I will never rent from U-Haul again nor will I suggest it to anyone I know. Ended up getting charged 300 and had no idea why. The girl never gave me a copy of the contract and signed my name on the phone while she was doing the contract. I will rent from Penske or Home Depot anytime I need a truck for anything. No hidden fees and I get told everything up front. No surprise fees taking out of my account. Worst experience ever!!!!
Tabatha S.The 10' truck was relatively new but did have a few dents, scratches, and a crack in the windshield when I picked it up. That didn't effect my moving experience in the least but there was some confusion when I returned the truck that had to be cleared up regarding the timing of the damages. It all worked out and I would rent from this location again!
Shauna V.Staff ,(Blanca),at pickup location failed to put in correct drop off location. Pickup location was Rama Center Eatonton Ga When attempting to drop off I realized that Blanca had entered the pickup location as the drop off location ;instead of a location on highway 78 Snellville Ga..The persons at the attempted drop off were very unhelpful. Stated they could do nothing. Also stated that I needed to call U-hall 800 #.. Further stated that they had no room on their lot to receive the unit although there appeared to be approximately twenty empty spaces. Staff justified it by stating they had that many units scheduled to come in . Again stated they could do nothing . I had to call U-hall. Upon making the call I was placed on a recall list with an approximate 55 to. 65 min wait time. I then called the pickup location for help. Pickup location said they could do nothing that it was not their fault. I asked what time they closed as I would need to drive the two hours back to Eatonton to return the unit. Upon returning the unit to the Rana location I was told that they would submit the paperwork on line and I would receive an email stating the unit had been returned. It is now Thursday, July 28,at 8:42 am. The unit was returned Wednesday, July 27 at 5:40 pm. I have yet to receive an email with confirmation of unit return. In addition I did receive a return call from the 800#. However it was a pre-recorded options call approximately 90 mins after initial 800# call. Left another message. Have yet to receive a call from an actual person. In my opinion U-haul appears to have no standard operating procedures. That is of course unless the procedure is to pass the customer around. Don't assume any accountability and please don't stop talking to the two or three employees standing around to actually help the customer. Just tell the customer to call the 800# so that they call be put on a list for a callback in a hour or so by a non human.
Harold R.Very helpful staff. No problem whatsoever!
Bill K.I had to drive an extra 70 miles from where I picked up the truck to get the trailer and back. Stopping at two locations to find it. At 10 MPG that is 7 Gallons of gas at $5 is an extra $35 you cost me and three hours I did not have to lose also.Then I was charged $110 more for the trailer since it was not rented along with a truck, even though I was driving the rented truck to pick it up. I then had to it by myself without any help or anyone showing me what to do to hook it up myself. Have you ever backed a truck up blindly to hook a trailer up to it? it isn't easy for someone who does it all the time, let alone someone who doesn't! I deserve some compensation for the dreadful experience!
KEVIN E.Needs a little more signage
Calvin B.System was slow.
Amy B.Mom and son team were helpful and courteous. But the location offers little support for uhaul equipment set up. It's not a full service location.
David S.Keep the 2 guys at this location. They know ,care what they are doing.
Cody S.Everything was great!
Lisa M.Great customer service
ERIC M.Could not get the app to work correctly when trying to turn the U-Haul back in. Fix that and that would make things super easy.
Charles H.Needed more personnel.
William S.staff acted as if I was interrupting their work day. had me disconnect and put my tow dolly away and then park the truck in their back lot. they had me go back out to the truck to photograph the gas and mileage...rather than leave the office and check the equipment themselves. very poor representatives for your business, especially after the great care and service at the pickup location.
Joseph M.I had already completed my reservation online, but it was more of a help yourself at this location. I had to go get the truck in the parking lot with a key, but didn't know which truck was the right 26ft, they had 3. The rep was very nice and told me to take pictures of the truck and mileage, but did not walk around with me during this process to note the damages already on the truck.
Rob J.The guy did not know what was going on. I was given the wrong truck, wrong contract, wrong information about payment, never received a new contract,
Portia E.They charged me for 2 days when I rented the trailer on 4/24 @ 8:45am and returned the trailer on 4/24 @ 5:45pm. The guy that completed the return was on his cell phone the entire time he was checking back in the trailer.
michael A.Again, the UHaul App would not function correctly.. it would not upload the photo of the gages. I had to go inside this convenience store. Sunday afternoon.. it was very busy with only 1 person working the register. Very strong accent, so it was difficult to communicate. He did get me checked back in.
James S.I had to go to this location because the equipment had been stolen from the original pickup location. Agent got the contact center to re-schedule a new location but it was 26 miles away. I think I actually passed a location with the needed equipment about halfway there. The second location did not have internet and was not able to dispatch and was understaffed. I would have had to wit an additional 45 minutes to be able to help me. I had to get the Contact center on my phone and get it dispatched. The contact center resolved the issue.
Richard R.I was told by employee that they didn't work for U-haul and that they were ‘full' and couldn't accept the trailer. It would be impossible for someone to rent and pick-up there, because no one was available to assist customers even though there were U-haul advertisements at this location.
Allan C.Friendly, helpful and a large selection of vehicles.
DANIEL P.Let customers know that they will have to unhook a trailer themselves! This place is only a drop off and pickup location! I had no clue what I was doing and I have a back issue. I was not informed before I came here.
Kimberly P.The girl that helped me at the store in Eatonton, GA was very helpful!
Tonya A.I've received charges I'm not familiar with it was not made aware of at this location and I'm going to dispute totally unaware and totally unacceptable I've worked or dealt with U-Haul on many occasions and this is a first
Sudan S.Checkout was very slow, even though I had already completed the online check-in process. The employee did not know how to extend my rental; it was one-way and you only get 3 days, and Iwanted 4, so I had to call UHaul before the rental was over to extend. Otherwise, it just took a long time including taking pictures of the truck and trailer right next too the store because their computer wouldn't work farther away.
Lee P.Out of a flat dolly I ordered
Steve W.