Customer Reviews for Ramseys Service Center
(U-Haul Neighborhood Dealer)

971 reviews

659 Burmont Rd   Drexel Hill, PA 19026
(Next to Burmont RD Septa trolley stop)

(610) 626-2446

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(610) 626-2446

659 Burmont Rd
Drexel Hill, PA 19026
(Next to Burmont RD Septa trolley stop)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It took us 45 minutes to get the van with two phone calls to u haul. All because your location app didn’t work.

Susan Jackson 
Rating:
5.0

The team at Ramseys is always friendly, knowledgeable and helpful.

Kim Phillips 
Rating:
5.0

Customer did not leave a comment.

Donel Mcneill 
Rating:
5.0

Customer did not leave a comment.

Marie Wolo 
Rating:
4.0

No discount for veterans

John Tulli 
Rating:
5.0

clean dog hair off cloth driver and passenger seats, other then that the van was very clean and comfortable.

michael samohod 
Rating:
5.0

Customer did not leave a comment.

Thomas Murphy 
Rating:
4.0

The lock boxes were a little tricky. It took several resets to get it open.

Erin Fadden 
Rating:
5.0

Customer did not leave a comment.

Bernard Rhodan 
Rating:
5.0

Customer did not leave a comment.

Robert Maitre 
Rating:
5.0

Customer did not leave a comment.

Emidio Dimerio 
Rating:
5.0

You guys are up to standard keep it up

Mahmoud sesay 
Rating:
5.0

Customer did not leave a comment.

Alva Dean Myers 
Rating:
5.0

Customer did not leave a comment.

Glenn Habicht 
Rating:
5.0

Everything was exceptional. Nothing to improve.

ANNA VESCO 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Berndt 
Rating:
5.0

Great customer service at this place really friendly thankyou

Chris Nestel 
Rating:
5.0

Customer did not leave a comment.

JASON THOMAS 
Rating:
5.0

Nothing at all you guy's are great and so pleasant. I will be back.

TOSHA BOOKER 
Rating:
5.0

Customer did not leave a comment.

Roberto Cancel 
Rating:
5.0

Pickup on Saturday was excellent using the app. They have a pickup/drop off option and the manager worked with me to resolve a billing issue with U-Haul.

ERIC KING'ARA 
Rating:
1.0

The automation process was the worst ever directions were not clear and no one onsite from The time I pickup and drop off never use this again

anthony merrone 
Rating:
5.0

Always friendly, always available and professional. My favorite place to go when I need help moving.

KEVIN KELLY 
Rating:
3.0

Your online return my truck wasn't very user friendly. So I don't really think I should of been charged $20.00 cause your online system couldn't find my location. Therefore it wouldn't let me check it back in on your online return my truck system. So I wouldn't recommend using this return my truck service system.

Karen Miller 
Rating:
3.0

Your drop off site sucks. Wouldn’t accept location, pictures or any info. Ended up leaving a voicemail at drop location. Way to screw up a simple procedure.

Stephen Harkins 
Rating:
5.0

Ramsay’s was awesome! Will use them in future rentals.

JOHN OBRIEN 
Rating:
5.0

I was greeted by the front desk and helped through check in and check out.

William Farrell 
Rating:
5.0

Customer did not leave a comment.

Bob Manfre 
Rating:
4.0

Customer did not leave a comment.

Michael WOLFE 
Rating:
4.0

The front desk staff was super friendly, helpful and efficient. Made it a very quick, easy process to rent a van. Can was clean and in good working order. Will definitely use them again!

Sharon Giunta 
Rating:
4.0

Very friendly staff at Ramsey's

Joe Cavallaro 
Rating:
5.0

Customer did not leave a comment.

Joseph Ryan 
Rating:
1.0

The check in experience and App was not working and took me over a hour to check in. It was very frustrating.

Michael Godwin 
Rating:
5.0

Customer did not leave a comment.

john wendling 
Rating:
5.0

Customer did not leave a comment.

Thomas Sheehan 
Rating:
5.0

Customer did not leave a comment.

Thomas Sheehan 
Rating:
5.0

Nothing. Great service at this location!!!

Ashley Nilsen 
Rating:
5.0

Customer did not leave a comment.

Adrienna Murray 
Rating:
2.0

We were told to fill the gas tank to the same spot that the fuel gauge showed when we picked up the vehicle. We only drove 62 miles total. We put $25.00 in gas in the vehicle and returned it. We get the bill and I am being charged for the rest of the tank of gas. I refuse to pay for someone else's error. I will not pay for the gas, nor will I pay for late fees under the circumstances. Thank you.

Christine Basile 
Rating:
5.0

GMC was a great vehicle. Customer Service was great. I have to provide a zero score for the Roosevelt Blvd. location. The zero score defines the extra phone number.<~Thats way too personal. If it was an optional number to provide then i wouldn't provide the suggested score.

Joseph djanite 
Rating:
5.0

No improvement. Ramsay's is a great place to rent. They are interested in your safety.. they asked how the vehicle drove and it handled very well. Thank you. Luci russello

Lucille Russello 
Rating:
5.0

Customer did not leave a comment.

dan boone 
Rating:
1.0

The lock was jammed and I was never able to access the vehicle. 24/7 truck share support was not able to help. Full refund is needed.

Allyson Sherlock 
Rating:
5.0

Customer did not leave a comment.

lori thompson 
Rating:
5.0

The people at the rental center were very good and helpful. The van was somewhat shaky on the road and had a dirty inside windshield. Inside storage area of van was clean. Price was very good. The rental process was to go to location then select car via phone. That never worked. As a matter of fact, sometime between walking into the office, parking my car on the street, the. Coming back, my reservation was cancelled. Person in the office was easily able to book a new reservation for me.

Bob Imbrogno 
Rating:
4.0

I thought you were supposed to receive the $10 incident or insurance back upon return. I bought the rental back 4 hours early and the gas gauge was above where it left. I still ended up paying almost $50. Why???

Vasco Slayton 
Rating:
5.0

Everything was smooth and easy.

Michael Oconnor 
Rating:
5.0

Very accommodating and friendly people

Manuel Peralta 
Rating:
5.0

Nothing. Nicest people here!

Kimberly Phillips 
Rating:
1.0

Unorganized!!

Courtney carey 
Rating:
5.0

Customer did not leave a comment.

gerald dahl 
Rating:
5.0

Very friendly, great service! Please make pick-up trucks available at that location.

Marilyn Bear 
Rating:
5.0

Bob and Mary were awesome very professional I’m very accommodating

Tracee Long 
Rating:
5.0

very friendly

Thomas Brundage 
Rating:
5.0

Customer did not leave a comment.

EVER SOSA 
Rating:
5.0

Friendly,courteous and good service, as always. Please get them another pick-up truck, so I can rent that too!

Marilyn Bear 
Rating:
5.0

Customer did not leave a comment.

wray paynter 
Rating:
5.0

Customer did not leave a comment.

Jen Stuart 
Rating:
4.0

Very professional and helpful I will use again

Michael Urso 
Rating:
5.0

No improvements needed. Everything was perfect.

Andrea Delmonte 
Rating:
4.0

The internet service is very low in that area so I was not able to do drop off through the phone, customers should be able to do everything at the township line location and just be able to pick up/drop off there.

Gerald Thomas 
Rating:
5.0

Everything was good

Ramiro CastroMurillo 
Rating:
5.0

Everything went well and as expected. Good experience!

Joseph Dougherty 
Rating:
5.0

Customer did not leave a comment.

STEFAN XHORI 
Rating:
4.0

The mirrors did not stay in place. Extremely unhappy about it!

Paul Hastings 
Rating:
5.0

Customer did not leave a comment.

William Zebley 
Rating:
5.0

Customer did not leave a comment.

David Bialas 
Rating:
5.0

Once I got the truck, the experience was great. Clean, well maintained vehicle at a good price. The app was horrible. It took nearly 40 minutes for the countless pictures to load and then give me the lock box code. Returning the truck was just as frustrating to work with the app. I understand why you need to do all of this but the user interface needs to be greatly improved.

Leonard Morrissey 
Rating:
5.0

Ramseys is fine. All the problems I had were with the U-Haul website and app, which are terrible.

Wilbur Briones 
Rating:
5.0

Throughout the rental I was referred to the website or app for various functions (choosing and then changing drop off location). Website was always experiencing technical issues - never did connect. Fortunately Don was able to help me for pick up of the truck. Very friendly. I would have been in trouble if pick up was outside of business hours.

Daniel Edmundowicz 
Rating:
5.0

Friendly and helpful service - very personable. Would rent again from Ramsey's.

WILLIAM DARCY 
Rating:
5.0

Customer did not leave a comment.

Sarah Wolfgram 
Rating:
5.0

First dolly was hitched to my car and led tail light not functional. They had to hich up another dolly. It should be the practice of uhaul to inform customers that dollies have no brakes, so driver's need to be told that the tow vehicles brakes will not perform normally when pulling a 4000 lb+ load. So greater following distance is necessary. Otherwise good crew at that location.

John Wylie 
Rating:
5.0

Had made reservations online and the company failed to reach out to me. I showed my phone to the clerk and they did not see anything from UHaul. At that location they could not fulfill what I asked for. We canceled my online reservation and instead of renting a trailer I rented a van. On that this sevice center will get y business again. Even though there is another location closer.

ROBERT RODGERS 
Rating:
4.0

Customer did not leave a comment.

Dan Noll 
Rating:
4.0

Put a Jack on trailer, somebody is going to hurt there back lifting the trailer on and off the hitch

Oisin Grant 
Rating:
5.0

Ramseys did an excellent job. They had the van ready at the requested time. The employees were courteous and efficient. I would definitely rent from them again.

Susanna Reilly 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HOWARD 
Rating:
1.0

Guaranteed rental and was sent to another location

TODD HILL 
Rating:
5.0

I had a great experience at this uhaul rental Mary made sure everything went well and I was taken car of.

Joshua Orebiyi 
Rating:
5.0

Customer did not leave a comment.

Richard Dipietro 
Rating:
3.0

The truck was dirty and smelled of smoke. There was a large yellow onion in the truck behind the seats rolling around. I imagine this was canvas the smell of the smoke. I informed Uhaul when booking that I needed to tow something. There was no hitch ball on the truck - i needed to ask. Upon attempting to connect the trailer to truck, there were 2 problems: 1 - there was a $20 adapter I needed to purchase as the correct plug was not available on the truck. 2 - BIGGER problem was that the lighting system even after the adapter purchase did not work as a result of the connections being so corroded. VERY DANGEROUS. Then, upon returning the vehicle after hours I could not use the mobile app because I had already locked the vehicle and slid the keys through the return slot. Not happy with Uhaul.

Ron Gionta 
Rating:
1.0

Have the customer pick up a truck, where there is a person that available to assist, when renting a u-haul. Do not redirect a person to a location that’s not open on a weekend and no one to help. I ordered a dolly to help with our move and didn’t get the dolly as I ordered.

Anthony Watson 
Rating:
5.0

Customer did not leave a comment.

Tom Sheehan 
Rating:
3.0

Customer did not leave a comment.

Loretta Bobb 
Rating:
5.0

My comment really has to do with the lock box. The app did not show the lockbox number. This was not in anyway the fault of the location. I believe it was the fact that the location shifted a couple of times by the dispatcher with U-Haul. The happy ending is that the customer service person the morning of was extremely helpful in getting me to open up the lockbox.

Keith Chase 
Rating:
5.0

Great and friendly people, excellent customer service.

Daniel Schwartzman 
Rating:
1.0

Prior to picking up our truck, I received a call from someone at the location. She said that they were closing early, and that we just needed to download the app and use our information in order to get the code to get the key out. Wonderful. Fast forward to over an hour at the location, and it turns out that even though we confirmed our truck virtually and over the phone, it was not confirmed for 24 hour pick up. Our confirmation number had all of this solidified, yet it would not work. So we spend over an hour at the location, calling customer service. Eventually it worked, but in the middle of moving, this was extremely stressful.

Gabby Longenbach 
Rating:
5.0

Customer did not leave a comment.

Edward Mulhern 
Rating:
5.0

Customer did not leave a comment.

Mary Henning 
Rating:
1.0

Customer did not leave a comment.

Dennis Jaward 
Rating:
1.0

The location is disorganized poor communication with staff, management customers. The owner is nuts, to many rules on drop off and they charged me a extra day for no reason which is being disputed. If I want place to be yelled at, overcharged, and lied to and deal with people who don’t use computers Ramsey’s is the place.

Alfonso Zamora 
Rating:
1.0

Inaccurate information on the receipt. They tried to charge $50 ($20 for 4.5 gallons gas+ $30 service fee) even though I brought the vehicle back how I picked up gas wise .( I have evidence photos show time and mileages on the display if Uhaul company requires any of them) I went back store when I realized extra charges. I was blamed and scolded that I didn't put gas in it which for 18 miles I put 1 and 1/2 gallon gas before return the vehicle. I took the vehicle to gas station again and got more gas in it. Now I left the vehicle with more gas. ( in that moment gas station credit card kiosks didn't work they accepted only cash. Citgo gas station 709 Burmont Rd, Drexel Hill, PA 19026 (484) 461-8449), Uhaul Company call them and ask whether true or not) They said they will refund $50 back but they didn't yet I don't trust them at all

Efe Aktug 
Rating:
5.0

friendly, helpful, efficient

James Squadrito 
Rating:
5.0

Very friendly location staff. I like the fact they are local long-time business owners.

Albert Klein 
Rating:
5.0

Customer did not leave a comment.

Marilyn Williams 
Rating:
5.0

Everything went well from start to finish I would definitely recommend this location Ramsey’s Service Center for all your Uhaul needs thanks

Wayne Tarlecki 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Katz 
Rating:
5.0

Best experience with uhaul i have had.

John Lough 
Rating:
5.0

Customer did not leave a comment.

Beatrix Balogh 
No reviews have been submitted for this location.

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