I found using the app and website to pick up and drop off the vehicle to be extremely frustrating. It took me a very long time to go through the steps. In the future I will use a location with a UHaul representative to do the checkout and drop off process with me. Also it was difficult to find where the trucks were vs the keys. The trucks were sort of hidden behind a building. The key box was a walk around to the front of another building.
Molly B
Customer Reviews for Rams Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was a small market in a strip mall and not a U-Haul rental location. Only person there said he did not know to check in the truck as his son normally did this and he was not there and would not be there all day. Ended up having to call local number and check in the truck over the phone giving mileage and gas tank level. Left keys with the market owner.
J. AThe truck was behind the building not where the picture said it would be. It was also no where near the lockboxes which made it difficult to find the lockboxes. Better directions would have been helpful. Also I never received a receipt. Can someone please email me one sprice@pmires.com
Sarah PGreat customer service during both pick-up and drop-off. Store owner and staff definitely have a "heart of service"! Kevin Pitzer
Kevin PRam promised to be there to assist with the truck pick up. He did not show up. This put me an hour behind on my schedule. When I returned the vehicle he was not apologetic and checked me in as if it was no big deal. I would not rent a dog carry kennel from this location.
bob jI paid for moving blankets and never got any is really.
Carson HThe gentleman that helped with our equipment return at this location was extremely helpful and made the return process relatively quick and easy. After a long a physically tiring week we really appreciated that he didn't waste any time and got us in and out in a timely manner. I hope that guy ends up having a fantastic weekend whoever he was.
Joshua GExcellent & friendly service
Rey BThe tires on the trailer are not maintained properly as one of the blew out on me.
Timothy Kvery pleasant transaction keep up the good work
Royal BStore was closed when I arrived (during posted hours). Key was not easily found
Jed RI asked and paid for a utility dolly and it was not present in the truck when I came to pick it up. It made the move take longer than expected
Alicia KExcellent people and faculty. Google map incorrect but we found them ok
Daryl LGreat Guy running the place
jeff jVery easy and convenient! Amazing customer service when I returned the truck
Lorie GGive them a little more guidance when operating such a big vehicle The sales girl was wonderful none the leas
Marlo CManager very customer oriented
Lawrence NThis location was great however I had a reservation at a different location at 99th avenue and Union hills and the owner rented the vehicle out from under me to another customer and I almost didn't have a vehicle that day!! I will do a Google review about this location and not recommend anyone use it. The location I am doing the survey for was awesome!!
Claus HOutstanding and efficient service.
Brian WOur renting experience with Ram's Market was exceptional. Ram was kind, knowledgeable, and very helpful.
Helen GThe location is a parking lot in a strip mall,. Can't blame the U-Haul people.
mike pVery friendly service
Gayle GThe only thing was the air conditioner didn’t work and it was a very hot day.
ESTELLA Svery helpful, thank you
david k