They just don't seem to really know how to do rentals. We tried doing it by self serve, but all it kept saying was to go inside. The business was already closed. Eventually some one called the manager and she had to drive an additional 30 minutes just to come out and manually register the account. Just a terrible experience overall. I was supposed to get the truck at 11, but it was after 1pm before we finally got going.Laura M.
Customer Reviews for Ramer Automotive
(Distribuidor de U-Haul del vecindario)
Mendota, IL 61342
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Amber B.
Have the people that represent you help with there needs. Not just be a place to store your equipmentJason W.
El cliente no dejó un comentario.Ross B.
El cliente no dejó un comentario.David L.
Let them know it's a farm. We thought we had the wrong location.Vera L.
El cliente no dejó un comentario.ARIELLYNN S.
El cliente no dejó un comentario.DEBORAH C.
Dealing directly with Ramer was far more positive than dealing with U-Haul's 800# reservation people!Mark M.
El cliente no dejó un comentario.Wayne D.
convenient location drop off on sunday they answered the phone and gave instruction to drop off which was a big helpWAYNE K.
El cliente no dejó un comentario.TIERA S.
El cliente no dejó un comentario.Steven E.
The folks were so nice and the truck was dirty on the inside but just dusty. Over all everything went well. Wish it had had cruise.Robyn H.
Alternate check in methods besides on line. People were friendly enough, and checking out was a breeze, but kind of left me hanging on the checking in aspect.Jean G.
Very unprofessional never seen contract informationVivian M.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.RONALD W.
The lady was very rude and gave no details on returning the truck.Rebecca C.
El cliente no dejó un comentario.Deborah R.
I couldn't check it out online. I called her she couldn't or wouldn't walk me thru it. Was very unhelpful. It took over 4 phone calls before she actually came out and helped me and I wasted most of what was supposed to be my moving day. And because she screwed me around so much half my help left early and I couldn't even get fully moved.. was supposed to pick the uhaul first thing in the morning and ended up not getting it till almost noon cause she her bs..Delia B.
El cliente no dejó un comentario.LeeAnn S.
El cliente no dejó un comentario.KEVIN S.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Janessa M.
Both people I interacted with were extremely friendly and I felt very welcome. Amazing service!Arturo S.
Parking lot super muddy staff was rude and unhelpfulDennis V.
El cliente no dejó un comentario.STEVEN T.
El cliente no dejó un comentario.ALENDA K.
El cliente no dejó un comentario.Jeffrey C.
Just a drop off. No services.Susan S.
This was clearly a place just to park your truck, drop the key and leave. No help available that I could see.Susan S.
I asked for a pickup in my town. There are several locations within a 5 mile radius. This was 30 miles from my home.Duane L.
El cliente no dejó un comentario.Charlotte D.
El cliente no dejó un comentario.Kurt Z.
The lady at the place was very rude! It was like a mud pit in the parking lot. The lady in the phone said it was a phone drop off place due to the business not being open all the time. It's a towing company/ home so I didn't understand why she couldn't be there DURING business hours.Suzan G.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.bill B.
No problems. Thank you.Steve M.
Had to buy a nee wiper.Robert P.
El cliente no dejó un comentario.Darrell A.
El cliente no dejó un comentario.Peggy J.
El cliente no dejó un comentario.Laura M.
Very accommodating and friendly staff..marino B.
El cliente no dejó un comentario.Traci P.
It was fine, but we were forced to come here last minute to pick up an even bigger truck after our original booking elsewhere was changed! It was not fun, but they did accomodate us.Tom G.
We dropped the trailer at this location, but no one was available to confirm the drop off. I randomly called a number for a grooming location nearby and they said just drop the trailer, and the security cameras would set the time the trailer was received. Not a good experience, and definitely not what I would expect. I had to unhitch the trailer myself, which not everyone would be able to do.GARRET S.
El cliente no dejó un comentario.Andrew J.
As we spoke earlier, the online part of uhaul is a joke. The next time I need to rent I would certainly skip that part. Thankfully, Carol came out to get us taken care of, otherwise I would have been stuck on hold with this stupid online approval process for another 30 minutes. Come on Uhaul. Help our small towns out.Jason M.
El cliente no dejó un comentario.Aiza K.
El cliente no dejó un comentario.CURT Z.
El cliente no dejó un comentario.Charles K.
El cliente no dejó un comentario.Kelly C.
El cliente no dejó un comentario.Cathy D.
There was no trailer jack stand so the trailer had to be lifted off the hitch by hand. The trailer is not light took two people to lift it. What trailer doesn't have a jack stand?jonathan B.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.Anthony L T.
El cliente no dejó un comentario.Connie S.
El cliente no dejó un comentario.Brad E.
El cliente no dejó un comentario.Jackie V.
Find someone who appears a little bit more friendly and a business that does not look so run down and then actually ran out of the homeHeath B.
Very friendly and helpful staff. They even went way out of their way to assist me when dropping off a rental car in Peru (16 miles away).Douglas N.
El cliente no dejó un comentario.Slyvia D.
nothing, everything went like plannedjohn D.
Provide customer service.PATRIA E.
El cliente no dejó un comentario.Rolando A.
El cliente no dejó un comentario.David K.
Well I rented this on May 25th...I was suppossed to get $50 credit for some reservation warranty that the customer service person told me...almost one month later and NOTHING and instead of giving me a credit I was charged AGAIN for $54 on June 19thJustiniano M.
The people were rude and I had to wait for an hour for someone to get there to wait on us and then told us it would be 2 hours cause the computers were down after having to drive an hour out of the way to pick it up I will most likely not rent from y'all againKim G.
El cliente no dejó un comentario.Kim M.
Find a better more professional location. This place looked abandoned and scary.Lisa Marie N.
El cliente no dejó un comentario.Alan H.
Excellent location for my needs. Personnel very helpful.Gilbert M.
Great service, friendly and very accomodating to our needs.Judith B.
This was the creepiest business I ever delt with. no business signs, no office , not that I would of wanted to go in. on a closed street in the midddle of no where. I never been so scared. I was expecting the deliverece banjos to start playing. trashy, scary!! No I wouldnt send anyone there!!!cathy R.
El cliente no dejó un comentario.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.SUE B.
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.randy C.
Everything was good except the previous renter left the inside of the truck smelling like cigarrette smoke.Carlos T.
Get a phone systemJeremiah C.
I don't understand what the $7.68 charge was for I filled the tank to what it was and swept out truck, so ???kevin L.
El cliente no dejó un comentario.Kathy F.
El cliente no dejó un comentario.Tim S.
El cliente no dejó un comentario.Eugene K.
El cliente no dejó un comentario.Brent N.
El cliente no dejó un comentario.Steve O.
El cliente no dejó un comentario.Paula C.
El cliente no dejó un comentario.terry R.
El cliente no dejó un comentario.Laurie W.
El cliente no dejó un comentario.Leisa S.
Arrive on time for appointmentsAdam M.
Truck smelled of urine and cup holdeer area was stickyDale M.
El cliente no dejó un comentario.GEORGE H.
N/A great people to work with at that endKarl K.
El cliente no dejó un comentario.TIMOTHY C.
Not a thing. The whole experience was great. Matt was amazing at the Mendota location. He was very helpful and friendly. He was a true professional and made the while process very simple. I would rent from him again without a second thought.Patrick H.