Comentarios de los clientes para Ramada Inn

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Ramada Inn

Clasificación general:

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ROY DONALD M.
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Fast friendly service and no hassle return. Very satisfied!

Phillip D.
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El cliente no dejó un comentario.

Natasha A.
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El cliente no dejó un comentario.

Jennifer S.
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The man and woman running the facility was very nice and accommodating when we picked up the equipment. The on line app was rough to get started. It took us an hour to down load and check out with two of the three equipment. I went back later and got the third piece (TD) and the fender had been smushed into the trailer tire and only one side of the lights worked. So we hooked up the other tow dolly. We got on the road and got a call because I had issues with the check out of both trailers. It showed that They had not been checked out. So I called from our next stop and the girl who was also very accommodating and nice in Lynchburg finished the check out. On the road the truck and trailers worked fine and we had no issues. Check in was frustrating as the local dealer had a 24/7 drop box and the app did not list my drop off location. I had to call the Denver U-Haul location 3 times to try to get things dropped off. I called the business 2 times and got no answer in the middle of the day. We finally took pictures and left and on our last call to U-Haul she checked the equipment back in. I did let the girl know I have pictures of everything if needed. The call center people were all very professional. But I felt that I was not supposed to talk to the facility when I picked up the equipment and that I was on my own hooking everything up. Same at drop off. If I had to give an overall score of the whole check in and out process I would give it a 5. The people at U-Haul I would give a 10. They did their best to have everything done by protocol but yet still helped me when that was not possible.

Michael A.
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She made notes about everything I said and told me it would be checked before anyone hooked up again.

Molly D.
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El cliente no dejó un comentario.

ALFREDDELANO R.
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El cliente no dejó un comentario.

Mark D.
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El cliente no dejó un comentario.

PETER ANTHONY S.
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El cliente no dejó un comentario.

Charles S.
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El cliente no dejó un comentario.

Aspen H.
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El cliente no dejó un comentario.

KRISTEN ROSE W.
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My reservation was of course NOT available at my original location and I was told I could drive 45 miles away to pick up the Uhaul. I drive 45 miles to this location and they did not have my reservation. I had to call Uhaul and leave messages for “the big boss” for authorization on a Uhaul. The size I reserved was 10 ft and they tried to give me a 36 foot rig!! The transaction took about 1 hour even though everything was reserved for “contactless” pick up and drop off.

Darrin S.
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The app wasn't working well so I had to use uhaul.com instead. Everything else was great.

CLIFFORD ALLAN C.
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Wash the outside of truck. And it needs a tune up very badly it died on me several times .....

Charles C.
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El cliente no dejó un comentario.

Robert P.
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It makes no sense to do an online pick up and return, and then be forced to go inside and speak to someone to get a key! And then I had to go inside and return it. The person taking my key REQUIRED me to wait while he checked the vehicle, even though I did the online return and took pictures. I won't be renting from haul again as long as the pandemic is happening. It was unsafe and inconvenient.

Robert R.
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El cliente no dejó un comentario.

GLORIA MARIA L.
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El cliente no dejó un comentario.

Andrew H.
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It's at the Ramada — they don't have a person who's dedicated and skilled in handling trailers, if you're a trailer novice.

ROGER LEE E.
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Clean and convenient location. Clean truck.

JOYCE RITA L.
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El cliente no dejó un comentario.

Myron S.
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El cliente no dejó un comentario.

Deborah D.
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When I went to drop off the U-Haul at Ramada in in Wytheville Va .they was very unhelpful like I was lieing. They kept saying the gas was supposed to be almost a full tank and said I disputed the gas but I don't remember disputing any gas, he made me pay half the gas he kept half my deposit wasn't helpful about trying to call someone to get it straightened out. why would somebody dispute the gas it had half a tank ??why would you dispute that when you first pick up the truck, that didn't even make any sense but they just wasn't willing to work with me at all on it and I want the $45 that he kept I want that refunded back to my card. Asap

JERRY LYNN M.
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very good customer service & location is very good.

Donna G.
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El cliente no dejó un comentario.

RYAN ROBERT P.
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Owner couldn't explain procedures well, I was charged extra for dropping it off after hours after he told me it would be ok. Apparently there's an app I could've used to handle everything nobody informed me of until it was all over. Just an aggravating ordeal from start to finish.

NORMAN D B.
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Every thing very good

Maurice M.
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El cliente no dejó un comentario.

JASONMYRON T.
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I returned the rental to this location 1 hour and 45 mins past the due time. I lost track of time while moving and was very appreciative of the call from the drop off location. But looking at my bank account this morning I see a 59 dollar pending charge from the drop off site. When I dropped off the truck she thanked me but she did not inform me that I would be charged this additional fee.

Joshua J.
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The size truck we requested was not available, the online checking process was very difficult to see, the front desk did not want to help us check in. I had to call 800# to change to in person pick up and still not wanting to help us check out truck

Kevin W.
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El cliente no dejó un comentario.

Louis J.
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great customer service experience. Nice location.

ROBERT C.
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El cliente no dejó un comentario.

JESSICA LYNNE A.
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Stop being so stingy with fees over the smallest things not even worth charging for.

Joshua J.
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Quick and easy!!

kevin W.
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El cliente no dejó un comentario.

Timothy B.
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It's a Ramada Inn parking lot. Needs to be an actual U-Haul facility.

Kenneth S.
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great customer service & easy in - out location

Kirk D.
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El cliente no dejó un comentario.

Kenneth S.
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Very convenient location.

MANDI LEIGH C.
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Overcharged for mileage. The manager was ride and would not explain the charges. . Supposed to be all about customer service. I'm very disappointed in the Uhaul Product. Over priced and ill managed

James C.
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I have great experience

MARCUSDEVON S.
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Customer service is terrible. We rent Uhaul's frequently from all over and this is by far the worst location we have rented from.

JOSEPH L.
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Truck needs to be maintained better. Lots of issues . A/c not the best. Loud traveling err it's muffler and air noise from door. Interior liner falling down. Window handle came off. And rough tiding.

Jerry G.
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She was doing her job and looking it all over. She got the back end of the deal by having it fix everything from the guy at the other location.

CHRISTOPHERD H.
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They just took the keys and said ok. We didn't really have any other interactions. Didn't get a receipt till later in the day.

Jody F.
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El cliente no dejó un comentario.

TRACIS R.
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The clerk asked me if there were any issues with the truck and I said no - there was no damage that occurred while we had the truck rented. She said that she would inspect the truck and email me the receipt. I told her that I would like to wait on her to inspect the truck and she said no she would email me a receipt. The next day I received my receipt along with a damage report that says that there was a light scratch on the decal and that there was a $171 claim filed with the insurance that we had for the truck. The damage report says that customer not available to confirm the damage - - that is because she sent me away. I will not use this site again.

Charles G.
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El cliente no dejó un comentario.

THOMAS J.
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El cliente no dejó un comentario.

Elora A.
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There was literally no one there and I had to call a number to ask some man if it was ok to leave the trailer.

Charles R.
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I was charges 30.00 because I was 1 hour late in returning the trailer. I think that was ridiculous and extremely wrong to be charged an extra day.

JANICE AUGUSTA G.
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Rude and the truck wasn't clean inside cab

James W.
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First, my reservation was confirmed 1week in advance. I was guaranteed a 26ft truck. I showed up at 7:59am for an 8:00am reservation and no 26ft trucks were there. They offered additional free mileage since I would have to make an additional trip. This still did not account for the additional time it took to get the truck packed, the additional expense of the guys we paid, the additional gas and time. When i ealked out with the keys to the 20 ft teuck, there was now a 26ft truck there which they would not let me have since it too was reserved. The 20 ft truck was nearly new and a good truck but not what we reserved.

Melane P.
Clasificación:

El cliente no dejó un comentario.

Kevin W.
Clasificación:

El cliente no dejó un comentario.

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