Customer Reviews for Ramada Creston
(U-Haul Neighborhood Dealer)

696 comentarios

3E 1809 Hwy 3A   Creston, BC V0B1G8

(250) 428-9700

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(250) 428-9700

3E 1809 Hwy 3A
Creston, BC V0B1G8

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I booked the uhaul trailer online for pick-up in Cranbrook. Thank goodness I called to change the date, because the person on the phone told me they actually have no uhaul trailers in Cranbrook. I had to drive to Creston to pick it up, which is over an hour away, and the person at the Creston uhaul did not apologize for the mixup. If I hadn't called ahead, I would have had no way to get the trailer on the day of my move. The website needs to be fixed, it allows customers to make bookings that aren't actually possible.

Jocelyn M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rick F. 
Clasificación:
1.0

The customer service was horrid! The rep was rude & sarcastic. He did not even do a proper walk around of the vehicle. Up to this point with all of the issues trying to get the truck and every interaction I had with uhaul was the worst. Booked a truck for pickup in Cranbrook was called the day before I moved that I had to pick up in Sparwood which is 2.5 hours away. Then was told by a rep in Cranbrook at the Van Horne location, I had to cancel my reservation in order to book a smaller truck with him. I could then not get a hold of him after that, I tried 30+ times. Booked again online to pick up in Creston 1.5 hours away. Went to pick up and was treated terribly by the rep in creston.

Shannon B. 
Clasificación:
3.0

You can do your jobs properly so someone doesn't have to drive 3 hours out of their way on moving day. You can do you jobs properly so that when someone finally gets to that location they don't have to sit on hold for 2 hours waiting to talk to someone because the guy she waited on hold to talk to the day before forgot to put in her discount. You can care that you ruined the entire day and move for your customer instead of ignore her emails.

Tara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muriel B. 
Clasificación:
2.0

The agent charged me the mileage rate from Creston BC to Sparwood BC but the destination was Hill Spring, AB, with the truck dropoff in Sparwood, So when I dropped off the unit I was faced with a $200.00 extra mileage charge. The five hour drive to my destination cost about $550.00, too much in my opinion.

Pat W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick R. 
Clasificación:
5.0

Nothing... except keep the same location , and excellent service !

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

bev P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali M. 
Clasificación:
5.0

Thank you. The service in Creston, BC was excellent.

Gloria G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taylor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catalin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

Ramada Creston UHAUL- should give the manager Garrett - a helper that will stay on the job, and him a raise. For 26 years - I have rented Creston UHAULS for my moving business.

PERCY M. 
Clasificación:
5.0

'NOTA' .

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy T. 
Clasificación:
3.0

I got fault information

Tina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janghyung L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

'NOTA' THING !

PERCY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
5.0

Just keep up the good work

Frances F. 
Clasificación:
5.0

UHAUL , themselves , should give Gerhard and Tia - at Ramada Creston a compliment ... OK ? I've been renting UHAUL vans , for my Creston household moving business for 25 years !

PERCY M. 
Clasificación:
5.0

Easy drop off

Larry A. 
Clasificación:
3.0

do not, i repeat, do not guarantee a rental on the website, and then, the operator of the rental location calls a couple of days later to say that the rental equipment is not available. fucking terrible business

warren W. 
Clasificación:
4.0

Location was close on arrival

Mel M. 
Clasificación:
1.0

Had 1 choice to return trailer on the far side of Calgary. The other location was not even in Calgary. Drove over and the place would not take the trailer after I waited a hour for them to open. He contacted uhaul and guy said he would call me In a few minutes Didn't get a call. I called uhaul and waited 40 minutes, told the lady they would not accept the trailer. She hung up on me and didn't even call me back .I went to the uhaul 3 blocks from me and he took the trailer. Plus the guy in Creston told me I would get reimbursed because I only need the trailer for a day. That was wrong !!! Simon's Valley guy was the only guy that helped with excellent customer service. So what do you think ? Is this what kind of service you would want ??? 3.5 hours to return a trailer pfffff . Wanna pay for my gas ?

JOHN D. 
Clasificación:
5.0

'NUTTIN' !

PERCY M. 
Clasificación:
5.0

NOTA !

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John-Paul L. 
Clasificación:
5.0

Staff person on duty was filling in and not familiar with procedures. Did manage drop off successfully.

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

Agent at the store didn't know how to do anything. It took over an hour just to get our truck even though we checked in online. The app is garbage and barely works. This will be the last time I deal with uhaul if I can help it.

Guillaume P. 
Clasificación:
5.0

'NOT-A' !

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

I dropped the trailer off I have a cart also but didn't leave it there because didn't want to leave it in the trailer it could get stolen. I will drop the cart off on Tuesday when they open. That's the only problem I had everything else went well very happy thank you.

Dan J. 
Clasificación:
1.0

Tell them to have a lot of patients their will be u haul trucks here but u can't rent them and when u do she wants to know what u moving and exactly correct km 2 people in line could be an hour or more

Alexander D. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Nothing Janet the represents so patient and wonderful Thank you

Kelly A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Jenet was very pleasant and helpful

WILLIAM L. 
Clasificación:
5.0

Nada

Robert M. 
Clasificación:
5.0

It is not broken so do not fix it.

Wade A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Have used Janet several times now and she's always very professional and curtious.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall R. 
Clasificación:
5.0

Janet - to keep up the great service !

PERCY M. 
Clasificación:
5.0

Stay open longer 4:30pm is to early also open on Saturday would have been helpful. Hats off to Janet for going the extra mile. She went out of her way to make our moving experience great

Kevin V. 
Clasificación:
5.0

Get more trailers.

Lavarr P. 
Clasificación:
5.0

Excellent staff at this location!...you could do well to hire more of her caliber...

Hugo J. 
Clasificación:
5.0

NOTHING ... your Ramada Creston Hostess-Janet ... is a CRACKERJACK !

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hugo J. 
Clasificación:
5.0

The only improvement UHAUL Ramada Creston 42389 could make , is to compliment their - 'Ground Traffic Control Hostess Janet' - on her patient , polite and fastidious processing of ALL her client's needs .

PERCY M. 
Clasificación:
1.0

We were told to return by 5 pm today Got there @ 4:36 to find it closed On top of that were told we owed 46.18 for fuel when the same amount was in the tank at drop off as was in it at pick up An additional 4 hours of driving in a snowstorm because we were told it needed to be dropped off in Creston instead of Cranbrook

Micheal N. 
Clasificación:
4.0

Receiving a call 24 hours prior to pickup that my original request could not be honored created huge logistical challenges and 2 hours of extra driving to pick-up the vehicle I needed. The additional mileage granted fell short by 15 miles which was an additional annoyance!!!

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE-CLAIRE T. 
Clasificación:
5.0

Excellent service at the Creston location. 5 stars all the way.

PETER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis F. 
Clasificación:
5.0

ATTENTION ; there is 'AIR traffic control' ... and there is 'GROUND traffic control' ... as supplied by ... JANET- at - Ramada Creston UHAUL 52389 . UHAUL should pass on THEIR compliment - to her , and one from a 25 year 'moving business' UHAUL customer ... for her traffic control , with excellent service for UHAUL, and for customers !

PERCY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

NADINE B. 
Clasificación:
5.0

Very friendly.

Claudia C. 
Clasificación:
1.0

After I took the Uhaul Truck from Montreal. I got a call saying that my drop off location had changed from Cranbrook, BC to Creston BC. This is not what I agreed to when I took the rental. Dropping off at Creston instead of Cranbrook in winter conditions took me an extra 1.5 hours to drop off the rental. When I called to complain I was told that I would receive a $50 credit on my credit card that I used to rent the truck. I never received this. I had to drop off at Creston because the Cranbrook location was full which is not my problem! Why did I have to pay with my time and gas money to relocate the vechile when its not my problem? Then not to mention I had to drive back as well in another vehicle. Someone better call me and atleast sort out the $50 credit that you forgot to give me.

ANDREW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN Z. 
Clasificación:
5.0

Thanks that was a great experience. I never rented a trailer before and that was very easy, convenient and nice to have an enclosed trailer this time a year. Great customer service. Liked that I got everything sent by email.

HANS-CHRISTOPH B. 
Clasificación:
5.0

Tie down for my car hauler kept falling off. Had to spend almost $50 for additional tie downs half way to my destination. Not safe at all!!! Not impressed and worried sooo much about the safety.

THEODOR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clyde K. 
Clasificación:
4.0

Although the trailers were clean and in good shape, the first two I tried had non functioning lights

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
Clasificación:
5.0

It was very smooth process. The after hours drop off was a great feature. It would be nice to have kilometers per hour more easily readable in Canadian rentals.

JAMES D. 
Clasificación:
1.0

Online pickup was for 9:00 am. Process online was NOT functioning. Called fir assistance. After 45 minute wait the person said to go back to truck and she'll call in 15 minutes to assist with pickup. Over an hour later she called. We didn't get our truck until after noon. Frustrating. Oh you bet. The Creston office was not open to assist us. Will we use uhaul again. Absolutely not.

Marla S. 
Clasificación:
2.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

You ask for donations to helping the environment then print off numerous copies of contract and then email the same. In today's world electronic signatures are legal and use no paper

THOMAS W. 
Clasificación:
4.0

It would be ideal if the truck would have been full on pickup, so as to be able to get on the road without having to fill up. The tank was at 1/4 full. This makes it very hard to bring the truck back at the same gas level. It's much easier to bring a rental vehicle back full as we got it vs 1/4 full (as we actually got it). Also, we had been quoted .89 per km, but we were charged .99 per km (1.59 per mile), which adds up over a distance of a few hundred kms (as we did do).

COLIN C. 
Clasificación:
4.0

The sales rep was very helpful. The tires on the trailer were however boarder line dangerous. The equipment should be required to meet at least minimum safety standards.

DOUGLAS T. 
Clasificación:
5.0

I have used Uhaul twice and Practicar once in the last 2 months. Janet in Creston has been absolutely amazing. She even stayed 45 mins late on a Friday when I was late coming in from Nelson and called ahead. Very stressful move but she made things so much smoother. Good people.

DARRELL G. 
Clasificación:
5.0

Great customer service shows when unexpected issues are dealt with in a professional way and Janet in Creston did that for sure. The first issue was that the trailer I had reserved was not available at the last minute. Calgary reserved and guaranteed a smaller one on the date required. Unfortunately that trailer was not functional. Lights not working and not properly plated. Janet went above and beyond working with Calgary to get me equipment that allowed me to get the move done on time and with reasonable cost.

PHILIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
Clasificación:
5.0

Janet was awesome!

SUSAN V. 
Clasificación:
5.0

Janet was welcoming and helpful. Couldn't ask for more!

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Leonard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERCY M. 
No se han enviado comentarios para esta ubicación.

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