Customer Reviews for Ralphs Country Store
(U-Haul Neighborhood Dealer)

166 reviews

Rte 250 S   Philippi, WV 26416

(304) 457-1096

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 457-1096

Rte 250 S
Philippi, WV 26416

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was easy and the equipment was clean and reliable. I would recommend Ralph’s country store to anyone that needs to haul their things. The people working at Ralph’s was very polite and helpful and I was thankful to have them for their help and information. Great people that are now too far away

James Diamond 
Rating:
5.0

Customer did not leave a comment.

anita honeycutt 
Rating:
4.0

Keep up the good work!

Steven Hummer 
Rating:
5.0

Customer did not leave a comment.

Todd McComas 
Rating:
5.0

Customer did not leave a comment.

Douglas Cutlip 
Rating:
5.0

Customer did not leave a comment.

John Boskovic 
Rating:
5.0

None

RACHAEL BAUMGARDNER 
Rating:
5.0

Customer did not leave a comment.

Cortney Haddox 
Rating:
5.0

Nothing. Always courteous and always a good selection of vehicles to choose from.

John Boskovic 
Rating:
2.0

The ratchet straps on the tow dolly was Rusty and was hard to work

John Hipps 
Rating:
5.0

Friendly reception, quick checkout and return!

John Boskovic 
Rating:
3.0

Customer did not leave a comment.

Jeffery Moss 
Rating:
5.0

Peggy was AMAZING!!!

Shannon DeWitt 
Rating:
5.0

Customer did not leave a comment.

Thomas Patroski 
Rating:
5.0

It was good service

John McFarland 
Rating:
5.0

Keep every thing the same.

Lisa Layne 
Rating:
4.0

Customer did not leave a comment.

MICHAEL Shepelak 
Rating:
5.0

Peggy was great helping me to check in the 26' Uhaul truck...I would highly recommend Ralph's Country Store in Philippi, WV as a drop of location.

Lois Wade 
Rating:
5.0

Customer did not leave a comment.

Heather Mays 
Rating:
5.0

Customer did not leave a comment.

Allen Daniels 
Rating:
2.0

Customers Reserve a truck for a reason. I ended up driving 50 miles away from my house to pick up the truck that was supposed to be in Buckhannon West Virginia.

David Suttle 
Rating:
5.0

This location was excellent.

Donna Blackwell 
Rating:
5.0

Excellent service. The owners went above and beyond and delivered excellent service.

Denise Provost 
Rating:
5.0

Peggy at Ralphs country store was very friendly answered all our questions. Very friendly person.

DONALD GROVES 
Rating:
5.0

Customer did not leave a comment.

Steven Hummer 
Rating:
5.0

WAY BETTER THEN THE BIG BOX STORE IN ELKINS Keep you money local these lady's treated me way better then any uhaul place around currently has. So much so that I was more then happy to put 2000$ in their hands for a one way and I got exactly what I was after a paper contact. I wasn't told to go home and do it online like the uhaul in Elkins told me to do. It was done in person like business should be done. I thank you MOM and Poly for both making my rental the best experience with the uhaul name I could of been 20/10 recommend this store for any needs

James Paris 
Rating:
3.0

MORE TRUCK ONSITE WE HAD TO GET THE LARGER TRUCK WHEN WE NEEDED SOMETHING SMALL

Sherry Renee 
Rating:
5.0

They were very nice and I am very grateful for them and all they did

David Watson 
Rating:
2.0

The trailer was dirty. The attendant cleaned it, but it still held up our departure. The registration process took over 30 minutes even though I was the only customer. The hook up process featured a “helper” who was not employed there. The lady is nice and she apologized via text, but I was not thrilled.

Jeremy Christensen 
Rating:
5.0

Customer did not leave a comment.

Diana Hymes 
Rating:
5.0

Customer did not leave a comment.

Darren Lloyd 
Rating:
4.0

Customer did not leave a comment.

Linda Heinbaugh 
Rating:
5.0

Customer did not leave a comment.

Roberta Jackson 
Rating:
5.0

Customer did not leave a comment.

Howard Watson 
Rating:
5.0

Keep equipment clean inside and out. Otherwise, Ralph's Country Store did a great job with our move. Mitch

mitch wood 
Rating:
5.0

Customer did not leave a comment.

Kevin Lyons 
Rating:
5.0

Willing to work with me super job great people

Darrell Dent 
Rating:
5.0

Customer did not leave a comment.

DAVID NEFF 
Rating:
5.0

Customer did not leave a comment.

sandra miller 
Rating:
4.0

Customer did not leave a comment.

william edge 
Rating:
5.0

Nice folks

Carl Moore 
Rating:
3.0

I dont think my problems had anything to do with this location. I reserve a truck at an elkins location. When i arrived was told i would have to go 35 miles further to get one. When i arriveved at ralphs store my truck would not start and had to get another one i needed the biggest truck did not get that, lost 2 1/2 hours chasing fown a truck and now have t rent another to finish moving. It has been aweful

Marian Thomas 
Rating:
4.0

Customer did not leave a comment.

Christopher Varner 
Rating:
3.0

Customer did not leave a comment.

Kerry Kincaid 
Rating:
2.0

Customer did not leave a comment.

Amanda Winkler 
Rating:
5.0

Customer service was excellent at both ends.

kathleen Cebik 
Rating:
3.0

Very helpful personnel, and answered my questions A bit out of the way, but provided needed services

blaine messina 
Rating:
5.0

Very helpful people. Very friendly as well. Trailer was easy to get to and ready to go.

Wade Evans 
Rating:
5.0

Inside if the trailer has drywall or plaster dust all over the inside of the trailer.

Mark Bishop 
Rating:
1.0

I had an 8am appointment for pickup. The store owner didn't show up to open her store until 8:45am. The store was messy on the outside and worse on the inside. There were multiple cars and dogs inside. One cat jumped on the counter in front of me as soon as I stepped up. Worst of all, I had a flea jump on my ankle while doing the paperwork.

Benjamin Wilson 
Rating:
4.0

This is the second time I have rented one of these auto transports and both times it was the third uhaul place I contacted to find one seems you could stand to have a few more units in the area. Overall good experience both times but just had to travel farther to gain access.

Micah Hellems 
Rating:
5.0

friendly and quick to provide tremendous customer service !!! best service experience I ever had with U-Haul !!!

steve sawyer 
Rating:
5.0

Customer did not leave a comment.

Richard Chambers 
Rating:
1.0

Have more trucks available when you say they will be available. Possibly come up with a more significant penalty for the customers if they don't return the trucks when they are supposed to. Provide monetary refunds or refund in miles if a customer has to go out of their way to a different location to pick up a truck.

Jerald Cunningham 
Rating:
5.0

See previous comments

Shannon Collins 
Rating:
2.0

Customer did not leave a comment.

Ben Criss 
Rating:
5.0

nothing. Everything was perfect. Nice new 6x12' trailer, friendly people that helped a lot. I will go back here.

GARY SCHUBERT 
Rating:
5.0

Customer did not leave a comment.

Kyle Hartman 
Rating:
5.0

Have the truck full of gas.

Gary Winans 
Rating:
5.0

Customer did not leave a comment.

David Ebersole 
Rating:
1.0

They rip people off. They tell you one price and charge you something different then tell you all miles are included and still kept some of my deposit for miles. I dont recommend uhaul to anyone

melissa merrill 
Rating:
2.0

Reserved a 15' truck on Wednesday 3-13 for Sat 3-16. On Friday 3-15 was called to say no truck was available except a 20'. We also ordered 5 Blankets on 3-13. On Sat 3-16 when we picked up the truck we were told that all blankets had been rented. So much for making reservations.

Philip Gerkin 
Rating:
5.0

They spoke for some of the most helpful and Cooperative I've ever experienced and I rent a lot of trucks thank you

david kumbara 
Rating:
5.0

Customer did not leave a comment.

Amy Brown 
Rating:
5.0

nice to deal with quick service

Frank Kennedy 
Rating:
5.0

Can't think of anything,but I dropped after hours so I had no interaction with the store personal.

scott putnam 
Rating:
3.0

Customer did not leave a comment.

JERRY STRAIT 
Rating:
5.0

Great job. Keep up the good work.

Darryl Hawkins 
Rating:
5.0

Customer did not leave a comment.

chris keen 
Rating:
5.0

Customer did not leave a comment.

Jack Shaffer 
Rating:
4.0

The break lights were only working intermittently.

chris keen 
Rating:
5.0

Customer did not leave a comment.

franklin smith 
Rating:
4.0

Customer did not leave a comment.

Ernest Freeman 
Rating:
5.0

Good people...

Glen Corder 
Rating:
5.0

Customer did not leave a comment.

charlene holley 
Rating:
5.0

Thanks.

Daniel White 
Rating:
5.0

Customer did not leave a comment.

Sterling Biggs 
Rating:
1.0

I had registered online for quick pickup or whatever you call it. It didnt happen. I was at pickup location for 45 min waiting to pick up. Lady was not very educated in what she was doing. She had to call uhaul twice plus on second attempt for it to go thru my card was charged .29 cents and the lady told us it had 1/2 tank of gas it was a notch between 3/4 and a 1/2 tank so I wasted more money there. It was just frustrating. The movers I hired thru you and I know you get a precentage of what they get. Well they was 4 hours late. They texted me wanting their money up front because they didnt have money to get to my location. Very unprofessional on both parts.

Loretta Broschart 
Rating:
1.0

Customer did not leave a comment.

AMANDA COBB 
Rating:
5.0

Customer did not leave a comment.

Carmen Sharp 
Rating:
5.0

It was all good

wendel bishop 
Rating:
5.0

Rental process was quick and efficient. Return was also easy and quick. The vehicle was in great condition. Folks at the rental location were friendly and helpful.

JANETTE SINSEL 
Rating:
5.0

Customer did not leave a comment.

Ryan Rippstein 
Rating:
5.0

Customer did not leave a comment.

TERRY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

GAIL KRAMER 
Rating:
5.0

Customer did not leave a comment.

Jack Shaffer 
Rating:
5.0

Customer did not leave a comment.

Joseph DeLong 
Rating:
5.0

Owner was very concerned over the accident and first thing she asked was were we ok. Very nice and helpful. Will rent from them again.

Rebecca Kropf 
Rating:
2.0

clean the place up dont get me wrong i am all for a poor man making a buck and i also like animals but when there are flees jumping around on the counter that is a bit much

john welch 
Rating:
2.0

Do not switch locations on the customers. I originally was suppose to pick up the rental in Clarksburg. I booked a hotel close to the rental pick up locations and for what ever reason it was switched to Ralphs which was dirty, it smelled like cat poop. it was also out of the way from my original location I chose.

Casey Hatfield 
Rating:
5.0

Customer did not leave a comment.

matthew kaltenbaugh 
Rating:
5.0

Excellent service

JO ANN NELSON 
Rating:
5.0

Customer did not leave a comment.

Jesse Mesa 
Rating:
5.0

Customer did not leave a comment.

LISA COOPER 
Rating:
4.0

Customer did not leave a comment.

Sharon Humphreys 
Rating:
3.0

Customer did not leave a comment.

Nathaniel Elston 
Rating:
5.0

Customer did not leave a comment.

Bryan Miller 
Rating:
5.0

The woman running the Uhaul here (don't recall her name) was the most courteous person we've met on the 2,000 mile trip! She even called on Friday to let us know exactly where they were (gave directions), advised it was ok to drop off after close! When we got there 5 hours after they closed she was still there! Helped us unhitch off our RV and moved the trailer manually to a place we couldn't get to. Then gave us advice and suggestions in the are! She was truly inviting, personable and unbelievable!

Donna Hallman 
Rating:
5.0

Customer did not leave a comment.

Larry Kines 
Rating:
5.0

Peggy was extremely accommodating, had my truck and supplies ready, and gave accurate information regarding the truck-tow button, gas mileage, etc. I picked up and dropped off at this location and she was an amazing person to work with. I would recommend anyone to rent a UHaul from this Philippi, WV location.

pamela hollinger 
No reviews have been submitted for this location.

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