Customer Reviews for Raining Discounts LLC
(U-Haul Neighborhood Dealer)

46 reviews

3838 N 19th Ave   Phoenix, AZ 85015

(602) 714-7155

Office Hours

  • Mon-Sat: 11 am–7 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(602) 714-7155

3838 N 19th Ave
Phoenix, AZ 85015

Services at this Location:

Office Hours

  • Mon-Sat: 11 am–7 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris Inglis 
Rating:
5.0

Customer did not leave a comment.

Sami Sawa 
Rating:
5.0

Customer did not leave a comment.

Felix Mwungeri 
Rating:
5.0

They told me that I have a remaining balance. Could you find out for me. Thank you

Abigail Bautista 
Rating:
3.0

We had rented a dolly to help with the move and it was not in the truck. We scheduled pick up before store open so we were not able to talk to anyone about it. The gas in the truck was almost empty but we were charged extra for the gas when returned.

Celestine Payan 
Rating:
5.0

There is nothing to make it better.

JO ALLEBACH 
Rating:
5.0

Great customer service and was greeted quickly.

Jesse Albin 
Rating:
5.0

Great customer service ! I recommended

DAWIT AJJU 
Rating:
5.0

Customer did not leave a comment.

Sami Sawa 
Rating:
5.0

Customer did not leave a comment.

Timothy Bennett 
Rating:
5.0

Customer did not leave a comment.

Ariel Rose 
Rating:
5.0

Easy breezy check in process nice staff nice new vehicle

Alysia Granado 
Rating:
5.0

Customer did not leave a comment.

Destiny Buchanan 
Rating:
5.0

Very well respected

Georgia Washington 
Rating:
3.0

Customer did not leave a comment.

Gary Roudkovski 
Rating:
5.0

Customer did not leave a comment.

julio miguel Ricardo 
Rating:
4.0

Customer did not leave a comment.

ANITA BYERS 
Rating:
3.0

Customer did not leave a comment.

Amante Allen 
Rating:
5.0

Fast friendly everything went smoothly

JAMIEE BOOHER 
Rating:
5.0

Customer did not leave a comment.

Sami Sawa 
Rating:
5.0

Customer did not leave a comment.

Richard Kurtz 
Rating:
5.0

Sami was polite and knowledgeable! Excellent service and experience!

Holly Pablo 
Rating:
5.0

Customer did not leave a comment.

Sami Sawa 
Rating:
4.0

Customer did not leave a comment.

Gabrielle Walker 
Rating:
5.0

Customer did not leave a comment.

Sami Sawa 
Rating:
3.0

Customer did not leave a comment.

montel anderson 
Rating:
1.0

Receiver charged excess miles even though contract showed I was under total miles by more than 40 miles. He didn’t care, if I didn’t want to pay overage, he refused to accept the vehicle. Property is a furniture store, no clear indication it was a uhaul facility

Jeff Arter 
Rating:
4.0

Customer did not leave a comment.

Tracey Bonilla 
Rating:
3.0

My rating has nothing to do with the location. Your website to pickup/drop off is an absolute disaster. It took nearly 45 mins trying to upload pics and still didn't work Had to call customer service both times and email the pics. And why don't you ask for all the info at time of reservation Wasted so much time with secondary ID verification at pick up Incredibly frustrating I would never have done phone pick up had I known how bad the experience would be Nothing convenient about this experience Nothing

Michael Perez 
Rating:
5.0

Customer did not leave a comment.

BRUNO CARDA 
Rating:
5.0

Customer did not leave a comment.

ALEX BONIFACE 
Rating:
1.0

I had reserved the truck with dolly's and 24 furniture pads. When I picked up truck, there were only 6 pads and no dollies. I called customer service and she said she would make a note of it and give me an extra 10 hours of rental. I returned the truck 1 1/2 hours after the initial drop off time and let the rep there know there was no equipment in the truck. He said that they were probably stolen overnight. At the end of the day i was still charged for the rental fee for the equipment that was stolen and an extra day rental charge.

Jose Perez 
Rating:
3.0

This location is run out of a furniture store and does not have a resident uhaul person there until 11am.

Susan Corwin 
Rating:
4.0

Ordered Blankets and dolly and neither were there. Also, truck was empty of gas. Stalled the truck 3 times just trying to get to a gas station. People expect a rental to have gas in it.

Carlos Aranda 
Rating:
3.0

This location is a just small furniture store with a U-Haul sign, some parking spaces, and a key drop-box. The gentleman inside was helpful when I asked if any spaces were okay to park the truck, and he also pointed out the key drop-box. Nothing else was needed I guess.

Theodore Coiner 
Rating:
5.0

This was my first time getting a Uhaul from a third party. My recommendation at third party locations would be to do everything online and not select the option to do it in person. It was a big hassle and took about 30 minutes longer than it should have. The guys at Raining Discounts were excellent and did their best to make sure I was able to get the truck as quickly as they could. I would recommend their location, but like I said earlier, do everything online and not in person.

Geoffrey Ens 
Rating:
5.0

Thanks for making my rental easy and hassle free!

Patrick Leale 
Rating:
3.0

I made a reservation for 24 hour access pickup, because I live close by, less than a mile, I walked over to the rental location and the reservation had been changed to an in person pickup and NO BODY BOTHERED TO LET ME KNOW!! I had to walk back home and then had to come back 2 hours later to do an in person pickup. Delaying my move by 2.5 hours. Then when trying to use the U-HAUL app to check out, it worked out until I got to the point of taking a photo of the odometer, and the fuel, the app would not accept the photo so I couldn't check in the return of the vehicle. Certainly not a smooth process at all!!!!! Will probably use a different vendor next time.

PAULA ANDERSON 
Rating:
5.0

This location was great and very helpful HOWEVER this reservation was the worst experience I've ever had. When I went to return the website tried to charged me for fuel I didn't use and a day I didn't use. If someone from the location hadn't been there to help me it would been even worse. This experience makes me never want to use Uhaul again. The only saving grace is the customer service I received at the location and the person I called last night who helped me fix what the original agent had gotten so wrong.

Ashton LeBleu 
Rating:
5.0

I couldn't adjust the mirrors

Louis Aznavoorian 
Rating:
3.0

Customer did not leave a comment.

Jonathan Stites 
Rating:
5.0

Great spot with a friendly owner who was very helpful.

Nathaniel Jabjiniak 
Rating:
4.0

Customer did not leave a comment.

PATRICIA FLETCHER 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH FURLANO 
Rating:
5.0

Customer did not leave a comment.

CHARLES CLOSE 
Rating:
5.0

Se porto muy amble muy educado Gracias

JUAN ROLDAN 
No reviews have been submitted for this location.

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