This location provided the best service and was so helpful in everything. Great!!!
Linda L
Customer Reviews for Rainbow Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental was easy and I received a courtesy call from the pickup location to verify everything and he gave me some helpful information. I really appreciated that.
Marcel KContinue the great service!!!
Barry BFast and friendly I was in and out in probably 5 minutes. My rental was clean and he already had it pulled to the office for me.
Kristy BAnthony was very helpful.
Areletta SI wouldn’t recommend any uhaul to anyone after this experience or any other experience I’ve had in the past.
Clayton SI love the fact that the representative called me to reassure me of the drop off procedures.
Jayme HNo staffers. Locked behind barbed wire fence. No clear drop off instructions.
Jeff RVery quick and accommodating
Kevin KGreat customer service and explained the process well so that I knew everything I needed to know
Dom TGave me the option to drop off after hours (on the app) but it wasn’t permitted at that location. I was on the phone with customer service for over an hour on what to do. Had to talk to multiple people because the first 2 told me they couldn’t help me. Very frustrating, they charged me multiple different times, then afterwards I’m being charged for gas just like last time. The location proceeded to call me the next morning and make sure I knew I slowed down their entire day because I “parked the vehicle in front of their main gate” which is what customer service told me to do- and I had no other option to do anything else.
Taylor VNone
William Wn/a
Virglyn Hthe gas tank was empty and the two 12 v power supplies not working, they also over charged on gas and miles i did not make. Over all poor quality service
emilio eHe runs an efficient, professional shop. Thank you,
CRAIG CI reserved a 24/7 truck share and the manager called me before I arrived to pick my truck up and informed me they closed at 1pm on Saturday's and explained the check in process so that I had no confusion when I got there if he wouldn’t have went out of his way to do that it would have been difficult for me! Thank you I’m not tech savvy and that helped a lot!
Makiesha SI always use this location to get a u-haul, the Manager there is awesome!! I run a business so I use the moving trucks pretty regularly and they always have me set up with blankets and a dolly and ready to go before I get there! Thank you.
FRED CThe manager was very helpful! And explained how the process worked very thoroughly!!! I will definitely be going back!
Robert QNo one to be found on a Saturday at 2:30PM - just leave the truck parked and drop the keys..
Gary HDrop off location was late in opening. I had to wait 10 minutes before anyone showed up past the posted opening. No apologies for running late. In the meantime, I was speaking with U Haul as you tried to help we
James GLooked like a junkyard. Was not sure I had the correct place had GPS not led me there.
Greg SHave extra doilies.
Ronda AThe staff was confused about receiving a uhaul, apparently they only rent. She was very nasty. Even though we were next in line we were told to wait bc she had real customers to wait on.
Daniel D