Comentarios del cliente para Rainbow Forest Automotive

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rainbow Forest Automotive

Grado total:

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misty D. en

Grado:

El cliente no dejó un comentario.

Jennifer F. en

Grado:

El cliente no dejó un comentario.

Lonnie H. en

Grado:

El cliente no dejó un comentario.

George G. en

Grado:

Just a side note, the original drop off place on my rental contract was no longer in business when I got to my destination. I had to research this place myself. Rainbow Forest Automotive was very friendly and accommodating and I would highly recommend them. U-Haul should be up to date on their agents.

Steven D. en

Grado:

Dropped truck off after hours

Ryan T. en

Grado:

El cliente no dejó un comentario.

Rachel W. en

Grado:

Business owner was very rude, hung up on me several times when I called because I said “pardon” when I couldn’t understand his mumbling. Was not helpful in answering questions either.

Benjamin D. en

Grado:

The location itself is a good location right on 460 but the facility is a dump.

billy S. en

Grado:

El cliente no dejó un comentario.

RANDALL B. en

Grado:

They would not unhook takedowns for car to auto transport trailer citing insurance issues. I had to crawl under the trailer to unhook safety chains and tire tie downs. Interestingly, when I put the car on the trailer at my origin point, U-Haul staff insisted they hook-up the car to the trailer.

Rebecca D. en

Grado:

Send the email confirmation about the dropoff location. I never got it - neither did the drop off place.

Blaine C. en

Grado:

This is not a up to date facility and a very old local garage, but the assistance was fine without any delays.

DAVID G. en

Grado:

Cab was very dirty. Bed was not clean. I cleaned the bed before return but not cab ,was filthy I did not touch and refuse to pay a cleaning fee for that

David W. en

Grado:

We ended up being overcharged as the dealer indicated that we put at least 50 miles on the truck. We did not, as we traveled only from the Town of Troutville to Rainbow Forest. We put about 20 miles on the truck, at the most. My husband indicated that the miles indicated at the onset were incorrect, but we had no proof. From now on, we will take a photo of the mileage and check the mileage listed on the rental agreement before we leave the lot. Live and learn!

DEvi M. en

Grado:

Quick and easy process. Super friendly staff. Claen and well mantained vehicles.

MICHAEL M. en

Grado:

El cliente no dejó un comentario.

richard G. en

Grado:

..very helpful and close by..

Sean M. en

Grado:

El cliente no dejó un comentario.

allison M. en

Grado:

Consider making customer service a priority

elizabeth S. en

Grado:

When I rented equipment I was told the location I wanted was available. The day before I was instructed to drive an hour away to pick up truck. Unacceptable. On my instructions to return truck I also had to drive about 35 minutes each way to drop off truck.

Piotr J. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

Hisham A. en

Grado:

We reserved 2 trucks and they were not available.

David P. en

Grado:

El cliente no dejó un comentario.

Edward R. en

Grado:

El cliente no dejó un comentario.

Patrick F. en

Grado:

They were not open. I unhooked the trailer and drove away.

Burrall P. en

Grado:

El cliente no dejó un comentario.

Precious M. en

Grado:

El cliente no dejó un comentario.

wendell D. en

Grado:

all was good

Daniel H. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

The property is not well lit for nighttime drop offs and the spots for leaving the trailer are few and not obvious. U-Haul telephone Customer Service was very poor; either a borderline rude representative or no one every answered the phone after 15 minutes of waiting

Jeff C. en

Grado:

El cliente no dejó un comentario.

Megan I. en

Grado:

This place almost turned out to be an awful experience. Not taking into account that my truck broke down the night before and I was switched to this location, then I get there and the gentlemen had rented my truck that morning to someone else because he did not bother to check for rentals that came in. I actually spoke directly with that location the night before and confirmed that they had my truck, etc. Then it was clear that was Uhaul traffic told him to give me the truck he was still hesitant to do so and Uhaul traffic told him to do so because I had the reservation first. It would have been one thing to mess up and apologize but to mess up, blame it on others and take no responsibility was just flat wrong. Not to mention the other folks that were standing behind me that had to leave because they had no vehicle.

CLAIRE F. en

Grado:

This is not against the pick up location- I reserved the 15 ft truck for a one way trip under the impression that it was at the location indicated. The follow up email stated that the truck was across town. Please try to improve the accuracy of what each location has available.

richard G. en

Grado:

Everything was very smooth.

PEGGY S. en

Grado:

The location I requested was not available. They gave me a location 20 miles away that added an extra 40 miles in the wrong direction. The reserved dolly was not available at pick up. The truck was not swept out. There were no blankets on the truck. The Blue Ridge pick up location was not a very comfortable business to be in. Grundgy and dark. The guy that checked us out was not friendly and made us wait while he finished up in his garage. Even though he wasn't with a customer. He wasn't willing to help with the mileage concerns that the U haul company created. The drop off location in Petersburg was great and had great customer service skills. He didn't make us pay extra mileage.

karen H. en

Grado:

El cliente no dejó un comentario.

HERMAN T. en

Grado:

I was charged for extra mileage and I should have not been. I took the same route 4 weeks ago and everything was OK. I will definately check mileage in the future when using U-Haul. This is not exceptable.

Stephen W. en

Grado:

This was not the location I was supposed to rent from. i did not know to go to this location until I arrived at the Williamson road Location to pick up my truck. The air conditioning was not working .

DENNIS N. en

Grado:

El cliente no dejó un comentario.

Sheryl D. en

Grado:

I had ordered the truck from a location just down the road from where I was moving to. I got sent to this one almost in bedford. I had to pay for an extra 11 miles one way! Not happy it cost me more due to the long drive to and from. NOT HAPPY!

Nikole M. en

Grado:

El cliente no dejó un comentario.

MUKUND S. en

Grado:

Does'nt look like a uhaul location . It's totally out of the city.

DAVANNAH B. en

Grado:

El cliente no dejó un comentario.

Michael A M. en

Grado:

El cliente no dejó un comentario.

janice M. en

Grado:

Owner kept repeatedly referring to the trailer being 2 days LATE, when I reserved it for the 4 day period... maybe he thought I didn't understand that I had to pay for the additional days.

DONNA H. en

Grado:

El cliente no dejó un comentario.

KESHIA M. en

Grado:

u was treated very well but i did order a dolley and they did have it.

Christopher W. en

Grado:

El cliente no dejó un comentario.

Scot W. en

Grado:

A very helpful Uhaul dealer! If I were still in the area, I'd be happy to rent there again.

GREG C. en

Grado:

El cliente no dejó un comentario.

JOE H. en

Grado:

El cliente no dejó un comentario.

debbie C. en

Grado:

We had to wait 2 hours for someone to come help hook up our trailor. Otherwise, everything was fine. I thought someone should have been there to help!

Sharon M. en

Grado:

This was my second location as the 1st trailer did not have working lights. This one did not work either but I was told they would work after I drove for a while. No boxes, pads or other items available at these sites either. I had to go to a full service rental location for those items. Also, I went to these 3 U-Haul dealers and all 3 noted my 2" drop ball mount might be a low ride and I should flip it. So when I said I would right then and there, they said - no - don't bother it wasn't really necessary. Well, it turns out it was. An 8 hour drive turned into 11.5 hours because of the multiple times we had to stop, readjust, re-examine the scrapping noises. We finally stopped and begged for a jack from a stranger who helped us flip the mount with a loaded trailer. It took 15 minutes but it made a world of difference in the ride, the impact on my car and our stress levels. I don't know if all 3 agents were laughing at us or lazy but it was not appreciated. As far as the non-working lights we had to buy flashlights and tape them to the back of the trailer so people could see us on the road. Very disappointing, very dangerous & very stressful when it didn't have to be at all.

Robert G. en

Grado:

El cliente no dejó un comentario.

JONATHAN N. en

Grado:

The drop off location was only 3 miles from my home, which was a perfect location.

JENNIFER M. en

Grado:

More instruction and a little verbal communication, as well as correctinstallation of the chains for the trailer, would have been nicer.

DENISE T. en

Grado:

El cliente no dejó un comentario.

ROBERT G. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

El cliente no dejó un comentario.

Robin K. en

Grado:

El cliente no dejó un comentario.

MICHAEL J. en

Grado:

El cliente no dejó un comentario.

Tammy D. en

Grado:

El cliente no dejó un comentario.

Dawn L. en

Grado:

El cliente no dejó un comentario.