Very easy to work with!STEVENTYRONE A.
Customer Reviews for Race Track Marketplace
(Distribuidor de U-Haul del vecindario)
Richmond, VA 23222
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8:30 a. m. - 9 p. m.
- Dom.: 8:30 a. m. - 8 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
You are thieves. You just stole money from my account that was not authorized after giving me a refund for your representative doing shady business practices. DO NOT RENT FROM THEM PEOPLE. THEY CHARGE PEOPLE'S ACCOUNTS WITHOUT AUTHORIZATION.Latisha D.
I really appreciated the service I received today when I went to rent a van at this u haul location and the gentleman who serviced me was helpful and insightful with what I needed and communicated the best advice for what I needed so from now on anytime I need a rental I will be going thereâ€¦many thanks!!LARRYTYQUAN ULYS H.
El cliente no dejó un comentario.BRITTANYCHANEL S.
El cliente no dejó un comentario.THOMAS L.
El cliente no dejó un comentario.ALMAHDIABBAS A.
Staff was very helpful, truck was in great shape.Nathan S.
I was over charged for the rentalHARRY M.
Double charge me truck ran hot many times .customer service no help to get my refund I'm angry about my fundsSHARIRISTAMAL C.
El cliente no dejó un comentario.CHRISTOPHERSCOTT G.
El cliente no dejó un comentario.peter S.
Extraordinario servicio al clienteJames W.
Nothing it was a perfect experience the gentleman who helped me was great!RICHARDLEE T.
Owner was very helpful and knowledgeable about the equipment.CHARLESE F.
The bestLEROYDAVID W.
El cliente no dejó un comentario.Paulina M.
El cliente no dejó un comentario.JAMESALONZO P.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.TANISHA N.
El cliente no dejó un comentario.LAROND'ANGELO M.
Make sure the vehicle is sanitized properly before giving it to the next customer. The turned the vehicle in and the keys was given straight to me! Luckily I keep sanitizer wipes in my personal vehicle. And the vehicle smelled like cigarettes.Debora D.
Great customer service. Very helpful. I would definitely rent from this location again. ¡Gracias!WILLIAMTUCKER F.
Excellent, painless, as it should be. Thanks.Glynis K.
The owner was rude as could be. His very first comment to me was "Hook up this wire and check your flashers otherwise I can't rent to you." Then, hooked up the trailer and the chains. Now, keep in mind, I've rented car haulers multiple times. He came out and said, "I have to hook it up, otherwise I can rent to you." Then he proceeded to unhook the chains and then hook them back up exactly how I had them. He went to great pains to tell me reasons why he couldn't rent to me. Don't worry, Harry, you won't have to worry about that ever happening again. Lastly, I had a 2 day rental in place, not knowing that if I returned it 49 hours after I rented it instead of 48 hours, I would be charged for an entire additional day. I have NEVER had that happen before with uHaul.BRIAN L.
El cliente no dejó un comentario.CHRISTOPHERJ S.
Store owner was extremely kind and helpful! He even hooked the trailer up for me.MALINDACARROLLE S.
The rental agent, could not have been more friendly. Fast service. Answered questions, good technology. Surprised that small location had latest photo id scanner, email receipts etc. Meadowbridge location was excellent.MICHAELTHOMAS K.
El cliente no dejó un comentario.DERICK R.
Customer service. I had questions and instead of being helped an employee said â€œI don't knowâ€ then walked away. We were not properly explained the keypad and checking in/out. It made an over all extremely frustrating experience even more difficult by having to constantly ask for clarification on things that should otherwise be explainedVERONICAOAK W.
El cliente no dejó un comentario.MICHAELR L.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.DARRINJAMES S.
El cliente no dejó un comentario.GORDONWESLIE F.
El cliente no dejó un comentario.GLENGORDON H.
I was charged twice on my card causing my card to overdraft and i had to pay all these extra fees thanks to your company i need a refund for one of these charges i only rented it for an hour why am i charges two time once for 43 one for 47ASHLEYDANIELLE B.
El cliente no dejó un comentario.Caroline B.
The store Rep is very nice and professional.IEASHASHANI R.
It was very easy to drop off.Phillip W.
I would stop allowing them to provide your services. They are very rude and unprofessional. They use profanity and are very arrogant to customers I would never use these services again. They also don't even let you rent for 24hr. They are very threatening at this store. I also will put comments about uhaul's bad service everywhere I can.BRITTNEYSHAWNTA F.
El cliente no dejó un comentario.David E.
The representative was very friendly and made the entire process quick, easy and budget friendly! Very good experience and not much to say in terms of improvement!TYBERIOS A.
El cliente no dejó un comentario.Clay L.
Very efficient and competent and also friendly.David H.
The truck sounded like it was ready to fall apart. We were charged for blankets we never ordered or used and we were suppose to be refunded but never received refund for blankets not taken. Looks like they refunded cash to someone else as we paid by credit card not cash. Would not use that place again.WILLIAMGEORGE M.
There was some stuff left from the previous customer in the truck I had. The empty bottles of soda, some food bags and oily finger prints on the passenger chair. It would be perfect if truck can be evaluated better during the return process and then cleaned prior to next rent. Rather then that my experience was very positive. Everything was done on time and there were no mistakes made. The whole process of renting and returning the car was smooth and painless. Thank you! OkSVIATLANA S.
This dealer had no help, I waited after food lottery tickets were sold 30 to 45 minutes , brung trailer back, parked trailer in a muddy wet area, no definite indication where anything need to be parked, attendant came outside and said I made a mistake to where I parked it I did not make a mistake the person made a mistake by not having designated areas for their equipment no I would not recommend this place at all ever to anyone. I've been using U-Haul for many years this is the first time that I found poor customer service.ADRIAN L.
El cliente no dejó un comentario.GWENDOLYNMICHELE B.
This is my first time renting a uhaul and everything went smoothlyAriana B.
Tow dolly Safety chains had no hooks. I wrote it on my review. Next weekend, I reserved a dolly at a different location. My reservation was changed to this location and I got the same unfixed dolly. Also, I went through the whole prepay and check-in online, only to have the location cancel it and make me wait while they re-entered it and charge me more than the prepaid total!CHADH Q.
Quick service and very professional.CAMERON D.
El cliente no dejó un comentario.HOLLYLYNN W.
El cliente no dejó un comentario.RODNEYLEE M.
Always good customer serviceKenneth W.
El cliente no dejó un comentario.JEFFREYBOYD K.
El cliente no dejó un comentario.DEBRAMARIE B.
El cliente no dejó un comentario.CASSIESIMMON R.
The vehicle dolly safety chain hooks were both cut/worn off making it impossible to chain the car properly. When returning the dolly, the app asked if there was anything that needed repair but didn't ask what.CHADH Q.
Nothing. It was Great service as usual.DONDIDECARDIO L.
First off they rent me a van with a broken windshield, cracked up mirrors, the van only had a 1/4 tank of gas, I bring it back with less than a quart tank about $8.50 of gas and they charge me $30 fee to take the vehicle next door to the gas station not even 50 yards from where I reacted the vehicle, hells no I wouldn't recommend that place to anybody it's a convenient store ! Lost my business over $30, complete over chargeLAWRENCETYRONE L W.
Friendly service, very helpful and attentive, and quick. Parking area is a little tight for larger vehicles but is workable. I will rent from here again.Russell G.
There was no where to park the Uhaul and there was bums andUnsavory people just hanging around the storeMichael M.
It's probably a good idea to clean the trucks between customers considering the country is still trying to get Covid-19 under control. The truck I rented was beyond filthy. The process of picking up the truck was such a headache. It was as if the staff was doing this for the first time. If I ever need a Uhaul again, I most definitely will not go back to this location.BRITTANYMICHELLE B.
Location has had multiple shootings....my reservation was moved to this location due to not having equipment at original location.....website not working for mobile check in...KEVINORELL L.
El cliente no dejó un comentario.Jennifer H.
I'm very upsetDERICRASHAWN B.
The gentleman was very helpful and friendlyJESSICAELLEN B.
El cliente no dejó un comentario.Wendy E.
Talked to uhaul customer service representative to make reservations. I was advised that they this location accepts either cash, debit and credit. Once I arrived on that the location on time to pick up the toy dolly, the person behind the desk said he doesn't accept cash. This is problem because cash payments is accepted that is clearly stated on the rental policy laminated on the desk at the store and online. This was a hassle.WARRENTHOMAS LEE S.
El cliente no dejó un comentario.LAURENCEW S.
District manager was rude for no reason,Matthew M.
Everything was great.JEFFREYNEAL C.
El cliente no dejó un comentario.JOHNGARLAND S.
El cliente no dejó un comentario.KENNETH L.
El cliente no dejó un comentario.EFREN R.
The manager gave a great effort to help us get and safely return the moving truck. Great serviceGARYHILL T.
I found out at the last minute that the truck I reserved was not available. This caused me a great deal of stress. The milage price was also too high along with having to fill the gas tank.one good thing the rental agent offered another type of truck that worked just as good.JEROME LEON J.
Owner was very rudeKELLYDANIELLE M.
El cliente no dejó un comentario.Charles M.
Well make Sure equipment is Clean And not Smelling like Marijuana And Dog hair all over the Seat!Horace W.
He lied and charged me for fuel I picked up the truck at 3/ 4 tank of gas and brought it back right where I picked it up I will never used this service again I rather pay more and use penskeCHRISTOPHERMICHA M.
El cliente no dejó un comentario.BALVINDERVINDY S.
El cliente no dejó un comentario.Ali B.
Proprietor is very courteous and professionalCRAIGDOUGLAS M.
El cliente no dejó un comentario.QUIANAMONEA S.
El cliente no dejó un comentario.TOMEKALASHAE W.
El cliente no dejó un comentario.EBONILASHAY C.
The owner was very kind and professional. He really went out of the way to help me with my truck rental and put me at ease.LISAMICHELLE P.
El cliente no dejó un comentario.DANIELWAYNE B.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.NICHOLASJAMES A.
El cliente no dejó un comentario.DESTYNEGABBRIELL G.
El cliente no dejó un comentario.KEVIN H.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.VICTORMAURICE H.
Best uhaul experience everASHLEENICOLE J.
El cliente no dejó un comentario.Jeff B.
Great service and extremely friendly!JOHNROGER K.
El cliente no dejó un comentario.Cameron M.
Perfect service it was quick and easy. Switching vehicles was also a big help had 0 issues. Highly recommendedKELVINLUIS C.
Service was great, was very patient with me as i had to get the lights working. And safty was his number 1 concern.ANDREWMERLE M.