Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man at the drop off location did his job, didn't have much to say and didn't seem to concerned when I told him about the condition of the ratchets on the dolly !!
So that's that !!!
red h
Rating:
5.0
Customer did not leave a comment.
Lisa Q
Rating:
5.0
Customer did not leave a comment.
GARY W
Rating:
5.0
The trailer I had was old and needed maintenance. The door was hard to operate, and a marker light was out on the right rear side that had been marked several times by multiple locations.
DALE P
Rating:
5.0
Equipment was in excellent condition , no negative issues. Very nice experience with dealer.
Jeri L
Rating:
4.0
Customer did not leave a comment.
Mark W
Rating:
5.0
No need for improvement very nice , polite , professional , & helpful .
Pamela M
Rating:
5.0
Customer did not leave a comment.
Nikki A
Rating:
5.0
Customer did not leave a comment.
peter m
Rating:
5.0
Customer did not leave a comment.
Jason H
Rating:
3.0
Customer did not leave a comment.
RICHARDCORRY G
Rating:
5.0
Customer did not leave a comment.
Morgan H
Rating:
3.0
Customer did not leave a comment.
Joshua K
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
Customer did not leave a comment.
James A
Rating:
5.0
Easy, quiet, and kind customer service. Truck was in very nice condition.
James A
Rating:
5.0
Customer did not leave a comment.
Joel V
Rating:
3.0
Staff had no understanding of what happened in the reservation even though I tried to explain the address for the drop off was incorrect.
Jennifer S
Rating:
4.0
Customer did not leave a comment.
Stephen G
Rating:
5.0
Customer did not leave a comment.
Dona H
Rating:
4.0
Customer did not leave a comment.
Jim R
Rating:
3.0
Customer did not leave a comment.
Mike C
Rating:
5.0
Customer did not leave a comment.
Darrell C
Rating:
5.0
Customer did not leave a comment.
Paul T
Rating:
3.0
N/A
Ronald S
Rating:
3.0
Customer did not leave a comment.
Nancy D
Rating:
5.0
Customer did not leave a comment.
Ashley J
Rating:
5.0
Customer did not leave a comment.
norman b
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
Scott B
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
3.0
Customer did not leave a comment.
Justin W
Rating:
5.0
Customer did not leave a comment.
salvatore c
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
4.0
Customer did not leave a comment.
Aaron B
Rating:
4.0
Customer did not leave a comment.
CODY W
Rating:
5.0
Everything was great! From the customer service to the ease of renting, to the ease of returning!
Kristie B
Rating:
5.0
Customer did not leave a comment.
Joel V
Rating:
5.0
Customer did not leave a comment.
Perry H
Rating:
1.0
Not friendly at all. Check was ok.
Dona H
Rating:
5.0
Customer did not leave a comment.
Paul S
Rating:
5.0
Everything worked well, I can not think of any other suggestions to make it work better. Very pleased with the service there.
Talmadge N
Rating:
5.0
Fast friendly reliable service!
Carol B
Rating:
5.0
Customer did not leave a comment.
Lisa C
Rating:
5.0
Nothing. RW Light & Sons is good to go. Friendly, helpful staff that knows what their doing. A+ Service
Matthew B
Rating:
4.0
Customer did not leave a comment.
Samantha M
Rating:
3.0
Dont give away reserved equipment…just a thought
Austin C
Rating:
5.0
Customer did not leave a comment.
Debra M
Rating:
3.0
The process of reserving a truck is a mess. I reserved a truck well in advance and it said "reservation guaranteed." Then I get a call at 7pm the night before I am supposed to pick up my truck saying I had to drive 2 hours to go pick up the truck. I understand that there are things that happen out of your control and I moved on a busy weekend, but I was just upset that my reservation said "Reservation Guaranteed." So I didn't worry about it at all. Just don't use that specific phrase if the reservation is actually NOT guaranteed.
Chandler W
Rating:
1.0
Unorganized and took a long time to figure out our truck. We paid ahead of time and still had to wait an hour.
We had to rent the cargo trailer, the truck and the auto transporter in 3 separate locations. We spent a lot of time picking up equipment and didn’t get reimbursed for our time and gas. It was approximately 100 miles of unneeded travel because of the unorganized scheduling.
Shelly W
Rating:
5.0
Customer did not leave a comment.
ERIC C
Rating:
5.0
Customer did not leave a comment.
William C
Rating:
4.0
If the customer brought their truck in earlier they should get some money back.
Shane S
Rating:
5.0
Nice, friendly, and helpful people here! Always a pleasure to do business with these folks!
James H
Rating:
5.0
Customer did not leave a comment.
Michelle N
Rating:
5.0
The guys here are great, always a good experience
Danny N
Rating:
5.0
Nothing, great location!
Dwight W
Rating:
5.0
Customer did not leave a comment.
Kevin C
Rating:
5.0
Very kind and good to work with
James I
Rating:
5.0
Very good customer service and friendly staff.
Edmund F
Rating:
5.0
Customer did not leave a comment.
JAMESEDWARD G
Rating:
4.0
Customer did not leave a comment.
CLARENCEMICHAEL M
Rating:
5.0
People were helpful and friendly.
Janet M
Rating:
5.0
Customer did not leave a comment.
Michael F
Rating:
5.0
Make sure that they put the additional equipment in the truck when reserved
EDGAR G
Rating:
5.0
Customer did not leave a comment.
Lisa C
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
5.0
Customer did not leave a comment.
JESSICA M
Rating:
3.0
Customer did not leave a comment.
Eva R
Rating:
5.0
Customer did not leave a comment.
GARRY E
Rating:
4.0
Customer did not leave a comment.
matthew w
Rating:
5.0
Very nice folks at RW's. Truck was clean, gassed and ready to go.
Ray R
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
Eduardo J
Rating:
4.0
Customer did not leave a comment.
Lyndon S
Rating:
5.0
Everything went great.
David C
Rating:
3.0
Customer did not leave a comment.
Jeffery K
Rating:
5.0
Customer did not leave a comment.
Joshua S
Rating:
1.0
I got covid 19 , so I thought, Turned out to be a stomach virus that laid me bed stricken for over 5 days. I called and explained I could not return the trailer that I used 1 day for a motorcycle. Cost me over $200+. They would not come pick it up, allow me any grace period, nothing. No compassion, just out for the cash. Finally had to have my 80 year old mother return it scared to dickens to drive it. They cared less.
Todd I
Rating:
5.0
Customer did not leave a comment.
Kyle J
Rating:
5.0
Best service I’ve ever had. *****
Derrick W
Rating:
5.0
Customer did not leave a comment.
Marsha S
Rating:
5.0
Customer did not leave a comment.
Marsha S
Rating:
5.0
Customer did not leave a comment.
Daniel M
Rating:
5.0
Couldn't have been any better.
Teresa W
Rating:
5.0
Customer did not leave a comment.
Robert F
Rating:
4.0
Customer did not leave a comment.
Andrew M
Rating:
5.0
Very accommodating, keep it up.
Eduardo J
Rating:
5.0
Customer did not leave a comment.
james b
Rating:
5.0
Great service and the best guys at Lights!
Nathan C
Rating:
5.0
Just dropped the truck off and put the key in the drop box. No real comment
Gwendolyn W
Rating:
3.0
No COVID19 related measures in place. No employees wore masks. Truck was dirty.
Found water bottles from previous customer in cab area of truck.
