Customer Reviews for RVS Performance
(U-Haul Neighborhood Dealer)

124 reviews

430 1st Ave E   Cambridge, MN 55008

(763) 689-2761

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(763) 689-2761

430 1st Ave E
Cambridge, MN 55008

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary Jean Ogee 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

We dropped off the rental during off hours so we didn’t have any experience with RVS directly, but the return process went well.

carl westberg 
Rating:
5.0

Customer did not leave a comment.

Brian Zwack 
Rating:
5.0

Customer did not leave a comment.

Everett Thiner 
Rating:
4.0

Customer did not leave a comment.

Steve Callahan 
Rating:
3.0

Customer did not leave a comment.

zachary crook 
Rating:
5.0

Love this location. Very friendly staff!!!

Darrin Johnson 
Rating:
5.0

Customer did not leave a comment.

Walt Hemgren 
Rating:
5.0

Customer did not leave a comment.

Bob Campbell 
Rating:
5.0

The location and service was great. The app was a pain. The check in process on the app to pick up the truck took way too long. We waiting almost 20 minutes to get “approved” Then when dropping off the truck I got no confirmation email/invoice that I dropped it off and I still don’t know how much I was charged

MICHAEL ROSSMANN 
Rating:
5.0

Customer did not leave a comment.

david carland 
Rating:
1.0

Very upset that I was over charged for being a little late on returning the truck

Timothy Pexa 
Rating:
5.0

Customer did not leave a comment.

Michael Fenton 
Rating:
5.0

nothing - the check-in/return was flawless, the gear worked great, and it was easy enough that I kept thinking of other times I should rent a truck if it's this simple.

Brian Hoepner 
Rating:
5.0

Customer did not leave a comment.

Bruce Wohlk 
Rating:
5.0

Friendly excellent service.

donald spears 
Rating:
3.0

I was never given a reason for my drop off location being changed. This SIGNIFICANTLY effected planning around time needed and milage from a mile a away to over 16 miles.

David Urbanek 
Rating:
5.0

Customer did not leave a comment.

Francis Bruckbauer 
Rating:
5.0

Very polite and friendly.

ann groe 
Rating:
3.0

The remote online system did not work correctly, wasted 2 hours picking up and returning

Shawn Marthaler 
Rating:
5.0

Customer did not leave a comment.

David Sederberg 
Rating:
5.0

Truck was brand new. Car hauler was another story. It had rusted, hard to operate ratchets. One tire wrap was too short and was barely operable to secure around tire. One tire literally shredded to the steel on way down. Very lucky it did not blow our and cause a crash....

Paul Pignato 
Rating:
5.0

They were awesome to work with!

Rochelle Kosloski 
Rating:
5.0

Check was super easy and staff were very friendly

John Barney 
Rating:
5.0

Great place Great customer service

Daniel Notsch 
Rating:
4.0

The location was great, the people were great. The issue of moving supplies was horrendous. I needed a trailer hitch and ratchet straps. I got to pay over $16 for shipping. My rental time was at 10:00 am to 4:00 pm. As of 10:00 am they had not arrived.yet. I go to see the pick up place, they don’t have the supplies. I go home, wait, 1:40 and stuff hasn’t arrived and the update is “delivery by end of day.” I go buy my own hitch and ratchet straps and get my motorcycle trailer. Go home to load up my motorcycle and guess who shows up after 3:00, Fed Ex. I towed my motorcycle fine and got the trailer returned after the place had closed. I want a refund for the crap I was charged for, as well as shipping!!! I’ll bring it to one of your corporate locations and drop it off. Again, the repair place that I picked up the trailer from was great. The bullshit of me having to have simple things sent up from Kansas City as absolutely ridiculous.

Joseph Will 
Rating:
5.0

Customer did not leave a comment.

John Dainty 
Rating:
5.0

P

Dave Kieffer 
Rating:
5.0

Customer did not leave a comment.

JON GOTFREDSON 
Rating:
5.0

Employees were well trained and accommodating. They helped me throughout the process. Very respectful and friendly at the same time. We will definitely do business again. Thanks much for the wonderful experience.

Jose Modina 
Rating:
5.0

Nothing comes to mind, everything was perfect the way it was. Thank you for the great rental experience!

Jeremy Gunderson 
Rating:
5.0

Customer did not leave a comment.

BEN CANNY 
Rating:
4.0

Customer did not leave a comment.

Camron Brewer 
Rating:
5.0

Customer did not leave a comment.

DEREK SCHWEICH 
Rating:
5.0

Customer did not leave a comment.

Rick Selz 
Rating:
5.0

Check if parts of the truck like latches, door window cranks, ect....need to be oiled or replaced. Some door latches in the back and the ramp needs to be oiled once in a while to stay fully usable and not hard to open or close. Also the exhaust needs repairing so the fumes do not go into the cab of the truck.

Stacie Lien 
Rating:
5.0

Customer did not leave a comment.

Lee Johnson 
Rating:
5.0

Customer did not leave a comment.

Kelly Pepper 
Rating:
5.0

Had to go inside for the key, but otherwise a very fast, easy and simple rental

Steven Grunklee 
Rating:
5.0

Customer did not leave a comment.

Krishna Singh 
Rating:
4.0

Customer did not leave a comment.

Jane Watson 
Rating:
5.0

The guest service at this location was second to none!!!

Jim Johnson 
Rating:
3.0

We were not happy that 2 days before we were to move that we get an email from uhaul telling us that we have been moved to a different pickup location and drop off. We are an older couple and it was not convienent for us at all. When you book a pickup and drop off with customers no matter if it was done well in advance(as we had done) the moving truck and anything that you rented with it should be at the location it was set up at. If your policy to make this an easy experience with you haul you need to work harder at following thru with the way the order was set up. I really don’t think I would every call Uhaul to move again snd would not recommend your service.

SANDRA HOLMBERG 
Rating:
5.0

They were johnny on the spot. No waiting at all.

sharie kolstad 
Rating:
5.0

First time I reserved a truck without a hassle. If UHAUL employed more people like Katie, you would have more satisfied customers. Everything went so smooth and we had our truck within 8 minutes. Awesome job Katie!

Nancy Peterson 
Rating:
5.0

Customer did not leave a comment.

David Carpenter 
Rating:
3.0

Customer did not leave a comment.

LISA MACARTHUR 
Rating:
5.0

Everything went smoothly. People were friendly and helpful. It was a great experience

patrick burke 
Rating:
5.0

This local truck I was assigned is so old and has exhaust that fills the cab of truck

Christopher Caulk 
Rating:
5.0

Ryan and Katie are phenomenal!

Cristina Smith 
Rating:
2.0

The truck and pickup/drop off sites were fine. The app was not user friendly, and I kept getting booted off. When I longed back in to drop off it appeared I had to drop off where I picked up. About a 15 mile difference. Then when I actually got toethe site and clicked on drop off it said I should be at the original drop off location. Very confusing.

Terrence Andrys 
Rating:
5.0

Put new tires on the truck. They are horrible and. Not safe

Chris Caulk 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ROSE 
Rating:
5.0

Great customer service. Quick pick up. Helpful staff. Best store pet I’ve ever met!

Chantra Fisher 
Rating:
5.0

Nothing, Ryan and crew are great to work with as long as they have the equipment available!

Cristina Smith 
Rating:
4.0

Great costumer service!!!!

Nancy Carey-Houghton 
Rating:
5.0

Customer did not leave a comment.

Cynthia Furlong 
Rating:
1.0

I will never rent from U-Haul ever again. You people messed me up on February 26 and you’re doing it again on this move on Thursday, March 30 not only did you rip me off 3766 for gas when I put gas in it that whole truck smelled like smoke and pot. It was dirty and it was gross and I will never ever rent to you and I am calling my attorney general. I’m gonna get a hold of the commissioners and I’m gonna find me a corporate lawyer and sue you fucking people cause I’m really sick of U-Haul . I want my money back every damn dollar and I want credit for driving and riding in a stinky dirty U-Haul and I will be posting this all over the Internet trust me and it is the truth I can prove it.

GARY POTVIN 
Rating:
5.0

Great Customer Service

Timothy Maselter 
Rating:
5.0

Great customer service; friendly and helpful staff.

Paul Sandstrom 
Rating:
5.0

Customer did not leave a comment.

james dawson 
Rating:
5.0

I would definitely recommend rvs ,but my experience with Uhaul over this app i will never do ever again, it was the worse experience ever, not only was I not able to pick up my truck at 11 o’clock that I scheduled weeks in advance. It wasn’t even clean it was dirty it smelled like cigarettes. It was gross. I had to have a officer help me. This was the worst experience ever, but I do appreciate Ryan at the place, RVS performance that experience was easy it was professional experience, but I’ll never do that app and I’ll never go with Uhaul ever again, Jonniesue staley

Gary Potvin 
Rating:
5.0

Ryan was very helpful from start to finish/drop off

Todd Hanson 
Rating:
5.0

Had a nice parking lot. Easily backed up and squared up the trailer next to the other. Did an “after hours” online drop-off. Was pretty smooth, took some photos and off I went.

Matthew Viitala 
Rating:
5.0

Customer did not leave a comment.

BOBBI THOMAS 
Rating:
1.0

Customer service was great using the app was shitty

Darin Korbel 
Rating:
5.0

Dropped off on a holiday. Needed to call u-haul operator.

donald spears 
Rating:
5.0

Customer did not leave a comment.

Timoth Kosel 
Rating:
5.0

I don't see a need to improve. always have been very polite and helpful. will use them again.

DAVID BENNER 
Rating:
1.0

IT'S NOT THE VENDOR.....OT IS CORPORATE U-HAL THAT IS JUNK! BAD....BAD.....BAD! 🎈

James Bremer 
Rating:
5.0

There very friendly, helpful. Location is perfect for me.

DAVID BENNER 
Rating:
1.0

Customer did not leave a comment.

Joshua Stoker 
Rating:
5.0

Our car broke down in Minnesota and is likely going to require a new motor. We live in Canada and wanted to get the car home so we reserved a Uhaul auto hauler from your location in Mora MN. My sister and her husband drove my truck from home up and We arrived at that location on Tuesday Dec. 6 and found out that I had put in the wrong day (Dec. 7) when booking on line. As a result the auto hauler was not on sight yet. The employee at this location was fantastic and was able to find a nearby location that had an auto hauler available for us. My wife and I were very relieved as we had been delayed getting home for 3 days already.

Troy Avis 
Rating:
5.0

They do a great job at this location and are very friendly, which means a lot these days.

Jane Watson 
Rating:
5.0

Staff at RVS were friendly and helpful.

Patrick Hansen 
Rating:
5.0

There was some issue with a belt, or something. Made it to destination just fine, and reported concern. Personal was friendly and helpful. Would rent again. Thank you.

rachal lykken 
Rating:
3.0

Asked and paid for an appliance dolly but only got an utility dolly

Ryan Zak 
Rating:
5.0

The service was great. I would recommend this location and use them in the future.

Greg Pals 
Rating:
5.0

Customer did not leave a comment.

Peter Racz 
Rating:
5.0

Everything was perfect.

Alysha Turner 
Rating:
4.0

Customer did not leave a comment.

Jane Watson 
Rating:
5.0

Customer did not leave a comment.

Jessica Anderson 
Rating:
5.0

Customer did not leave a comment.

Don Herr 
Rating:
5.0

Customer did not leave a comment.

Patricia Lapeyre 
Rating:
2.0

I did not receive both my dollys I paid for I only got one dolly and had no one to contact. I attempted to call U-Haul to inform them but the wait time was long and I had to move which was already delayed due to my location being changed and putting me a hour behind. I specifically selected a location that was in person pick up to avoid the online pick up and got changed without my choice to a location that was only mobile pick up. I would of started my move a few hours earlier if this was going to happen instead I got set an hour behind.

Ridge Edwards 
Rating:
5.0

Customer did not leave a comment.

Steve Pruett 
Rating:
4.0

I was quite dissatisfied that I made a reservation to pick up the trailer in New Brighton, MN and was sent to Cambridge, MN to pick it up, It was more than a hour each way out of my way. If U-Haul won’t honor the location that was taken in the reservation (because it says “requested” pick up location), it should be make an effort to get a location much closer than my requested one or move the equipment there.Very poor way to run the “reservation” system. U-Haul of New Brighton did nothing to help find a closer location. Tough luck. You’re stuck. RVS Performance was good. U-Haul of New Brighton not so much. U-Haul corporate reservation system-Watch the Seinfeld episode on Car Rental.

James LeVere 
Rating:
1.0

Follow company guidelines and not sent an older worn-out truck on a long distance trip. Better inspections of conditions of truck to ensure all required equipment is working safely and properly.

Steve Benavidez 
Rating:
4.0

Customer did not leave a comment.

John Reedy 
Rating:
3.0

We need an itemized bill, we get told one number and charged another. Both for daily and mileage, we are 75$ + we were charged 3 or more days and only had foe 2. Reserved thru sun, but told 8 am sat. (Which is one of the full days charged, huh) 1.00 mile gas turned into 1.29. I could never get away with this in my business

Michael RUFENER 
Rating:
4.0

Customer did not leave a comment.

Eunice Smirh 
Rating:
4.0

The lock to the key box was a little difficult to open.

Steven Voss 
Rating:
5.0

Best customer service ever. I was in and out in 5 minutes. Now I can enjoy the rest of my day.

John Lanphear 
Rating:
1.0

Terrible. We had reserved a truck and showed up on time. Doors were locked and no one answered the phone. Another family was trying to check back in to return their truck. A young gentleman helped us both by calling us back. The other Cambridge location had previously done the very same thing. Gives you a Very Bad name.

Daniel Lansing 
Rating:
5.0

Customer did not leave a comment.

Ryan Oster 
Rating:
5.0

Great place

patrick hoosline 
Rating:
5.0

Customer did not leave a comment.

David KEKLAH 
Rating:
5.0

Customer did not leave a comment.

David Armatoski 
Rating:
5.0

Customer did not leave a comment.

Harley Higgins 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Moving Supplies

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