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Mary Jean Ogee
Customer Reviews for RVS Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off the rental during off hours so we didn’t have any experience with RVS directly, but the return process went well.
carl westbergLove this location. Very friendly staff!!!
Darrin JohnsonThe location and service was great. The app was a pain. The check in process on the app to pick up the truck took way too long. We waiting almost 20 minutes to get “approved” Then when dropping off the truck I got no confirmation email/invoice that I dropped it off and I still don’t know how much I was charged
MICHAEL ROSSMANNVery upset that I was over charged for being a little late on returning the truck
Timothy Pexanothing - the check-in/return was flawless, the gear worked great, and it was easy enough that I kept thinking of other times I should rent a truck if it's this simple.
Brian HoepnerFriendly excellent service.
donald spearsI was never given a reason for my drop off location being changed. This SIGNIFICANTLY effected planning around time needed and milage from a mile a away to over 16 miles.
David UrbanekVery polite and friendly.
ann groeThe remote online system did not work correctly, wasted 2 hours picking up and returning
Shawn MarthalerTruck was brand new. Car hauler was another story. It had rusted, hard to operate ratchets. One tire wrap was too short and was barely operable to secure around tire. One tire literally shredded to the steel on way down. Very lucky it did not blow our and cause a crash....
Paul PignatoThey were awesome to work with!
Rochelle KosloskiCheck was super easy and staff were very friendly
John BarneyGreat place Great customer service
Daniel NotschThe location was great, the people were great. The issue of moving supplies was horrendous. I needed a trailer hitch and ratchet straps. I got to pay over $16 for shipping. My rental time was at 10:00 am to 4:00 pm. As of 10:00 am they had not arrived.yet. I go to see the pick up place, they don’t have the supplies. I go home, wait, 1:40 and stuff hasn’t arrived and the update is “delivery by end of day.” I go buy my own hitch and ratchet straps and get my motorcycle trailer. Go home to load up my motorcycle and guess who shows up after 3:00, Fed Ex. I towed my motorcycle fine and got the trailer returned after the place had closed. I want a refund for the crap I was charged for, as well as shipping!!! I’ll bring it to one of your corporate locations and drop it off. Again, the repair place that I picked up the trailer from was great. The bullshit of me having to have simple things sent up from Kansas City as absolutely ridiculous.
Joseph WillP
Dave KiefferEmployees were well trained and accommodating. They helped me throughout the process. Very respectful and friendly at the same time. We will definitely do business again. Thanks much for the wonderful experience.
Jose ModinaNothing comes to mind, everything was perfect the way it was. Thank you for the great rental experience!
Jeremy GundersonCheck if parts of the truck like latches, door window cranks, ect....need to be oiled or replaced. Some door latches in the back and the ramp needs to be oiled once in a while to stay fully usable and not hard to open or close. Also the exhaust needs repairing so the fumes do not go into the cab of the truck.
Stacie LienHad to go inside for the key, but otherwise a very fast, easy and simple rental
Steven GrunkleeThe guest service at this location was second to none!!!
Jim JohnsonWe were not happy that 2 days before we were to move that we get an email from uhaul telling us that we have been moved to a different pickup location and drop off. We are an older couple and it was not convienent for us at all. When you book a pickup and drop off with customers no matter if it was done well in advance(as we had done) the moving truck and anything that you rented with it should be at the location it was set up at. If your policy to make this an easy experience with you haul you need to work harder at following thru with the way the order was set up. I really don’t think I would every call Uhaul to move again snd would not recommend your service.
SANDRA HOLMBERGThey were johnny on the spot. No waiting at all.
sharie kolstadFirst time I reserved a truck without a hassle. If UHAUL employed more people like Katie, you would have more satisfied customers. Everything went so smooth and we had our truck within 8 minutes. Awesome job Katie!
Nancy PetersonEverything went smoothly. People were friendly and helpful. It was a great experience
patrick burkeThis local truck I was assigned is so old and has exhaust that fills the cab of truck
Christopher CaulkRyan and Katie are phenomenal!
Cristina SmithThe truck and pickup/drop off sites were fine. The app was not user friendly, and I kept getting booted off. When I longed back in to drop off it appeared I had to drop off where I picked up. About a 15 mile difference. Then when I actually got toethe site and clicked on drop off it said I should be at the original drop off location. Very confusing.
Terrence AndrysPut new tires on the truck. They are horrible and. Not safe
Chris CaulkGreat customer service. Quick pick up. Helpful staff. Best store pet I’ve ever met!
Chantra FisherNothing, Ryan and crew are great to work with as long as they have the equipment available!
Cristina SmithGreat costumer service!!!!
Nancy Carey-HoughtonI will never rent from U-Haul ever again. You people messed me up on February 26 and you’re doing it again on this move on Thursday, March 30 not only did you rip me off 3766 for gas when I put gas in it that whole truck smelled like smoke and pot. It was dirty and it was gross and I will never ever rent to you and I am calling my attorney general. I’m gonna get a hold of the commissioners and I’m gonna find me a corporate lawyer and sue you fucking people cause I’m really sick of U-Haul . I want my money back every damn dollar and I want credit for driving and riding in a stinky dirty U-Haul and I will be posting this all over the Internet trust me and it is the truth I can prove it.
GARY POTVINGreat Customer Service
Timothy MaselterGreat customer service; friendly and helpful staff.
Paul SandstromI would definitely recommend rvs ,but my experience with Uhaul over this app i will never do ever again, it was the worse experience ever, not only was I not able to pick up my truck at 11 o’clock that I scheduled weeks in advance. It wasn’t even clean it was dirty it smelled like cigarettes. It was gross. I had to have a officer help me. This was the worst experience ever, but I do appreciate Ryan at the place, RVS performance that experience was easy it was professional experience, but I’ll never do that app and I’ll never go with Uhaul ever again, Jonniesue staley
Gary PotvinRyan was very helpful from start to finish/drop off
Todd HansonHad a nice parking lot. Easily backed up and squared up the trailer next to the other. Did an “after hours” online drop-off. Was pretty smooth, took some photos and off I went.
Matthew ViitalaCustomer service was great using the app was shitty
Darin KorbelDropped off on a holiday. Needed to call u-haul operator.
donald spearsI don't see a need to improve. always have been very polite and helpful. will use them again.
DAVID BENNERIT'S NOT THE VENDOR.....OT IS CORPORATE U-HAL THAT IS JUNK! BAD....BAD.....BAD! 🎈
James BremerThere very friendly, helpful. Location is perfect for me.
DAVID BENNEROur car broke down in Minnesota and is likely going to require a new motor. We live in Canada and wanted to get the car home so we reserved a Uhaul auto hauler from your location in Mora MN. My sister and her husband drove my truck from home up and We arrived at that location on Tuesday Dec. 6 and found out that I had put in the wrong day (Dec. 7) when booking on line. As a result the auto hauler was not on sight yet. The employee at this location was fantastic and was able to find a nearby location that had an auto hauler available for us. My wife and I were very relieved as we had been delayed getting home for 3 days already.
Troy AvisThey do a great job at this location and are very friendly, which means a lot these days.
Jane WatsonStaff at RVS were friendly and helpful.
Patrick HansenThere was some issue with a belt, or something. Made it to destination just fine, and reported concern. Personal was friendly and helpful. Would rent again. Thank you.
rachal lykkenAsked and paid for an appliance dolly but only got an utility dolly
Ryan ZakThe service was great. I would recommend this location and use them in the future.
Greg PalsEverything was perfect.
Alysha TurnerI did not receive both my dollys I paid for I only got one dolly and had no one to contact. I attempted to call U-Haul to inform them but the wait time was long and I had to move which was already delayed due to my location being changed and putting me a hour behind. I specifically selected a location that was in person pick up to avoid the online pick up and got changed without my choice to a location that was only mobile pick up. I would of started my move a few hours earlier if this was going to happen instead I got set an hour behind.
Ridge EdwardsI was quite dissatisfied that I made a reservation to pick up the trailer in New Brighton, MN and was sent to Cambridge, MN to pick it up, It was more than a hour each way out of my way. If U-Haul won’t honor the location that was taken in the reservation (because it says “requested” pick up location), it should be make an effort to get a location much closer than my requested one or move the equipment there.Very poor way to run the “reservation” system. U-Haul of New Brighton did nothing to help find a closer location. Tough luck. You’re stuck. RVS Performance was good. U-Haul of New Brighton not so much. U-Haul corporate reservation system-Watch the Seinfeld episode on Car Rental.
James LeVereFollow company guidelines and not sent an older worn-out truck on a long distance trip. Better inspections of conditions of truck to ensure all required equipment is working safely and properly.
Steve BenavidezWe need an itemized bill, we get told one number and charged another. Both for daily and mileage, we are 75$ + we were charged 3 or more days and only had foe 2. Reserved thru sun, but told 8 am sat. (Which is one of the full days charged, huh) 1.00 mile gas turned into 1.29. I could never get away with this in my business
Michael RUFENERThe lock to the key box was a little difficult to open.
Steven VossBest customer service ever. I was in and out in 5 minutes. Now I can enjoy the rest of my day.
John LanphearTerrible. We had reserved a truck and showed up on time. Doors were locked and no one answered the phone. Another family was trying to check back in to return their truck. A young gentleman helped us both by calling us back. The other Cambridge location had previously done the very same thing. Gives you a Very Bad name.
Daniel LansingGreat place
patrick hoosline