Customer Reviews for RTN Inc
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

13 reviews

1502 S Robertson Bl   Los Angeles, CA 90035

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

1502 S Robertson Bl
Los Angeles, CA 90035

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Absolutely the WORST rental experience EVER! The Uhaul app, that we were FORCED to use at this location, DOES NOT WORK! They obviously need to send it back to their QA team. This location is a convenience store and the clerks have NO CLUE about the Uhaul rental process and have no knowledge how to assist. Plus the truck contained no dolly or blankets which were ordered. THE WORST!!!! Rent from UHAUL only if they have a counter for assistance, as you will definitely need it, if forced to use the APP, as the phone support took an hour before I could pull the truck out of the parking lot!

PATRICIA BUGG 
Rating:
5.0

Customer did not leave a comment.

ZACHERY HONG 
Rating:
1.0

It was extremely difficult and even though I wasnt able to easily pick up the truck which put me behind in my move there was no grace period and no concession made by u haul I was told that I would be charged for an extra day when I had only rented the truck for four hours. I would never use that location to get a truck again. Very dissatisfied.

david hill 
Rating:
5.0

Uhaul phone support sucks. The app is horrible. I made a reservation at a different location and U-Haul cancelled it and could not give me a reason why. We used U-Haul for work and have switched truck companies.

Rick James 
Rating:
1.0

I had a horrible experience. My pickup took so long that I missed my window of time to get my furniture. Which is the whole reason I rented the truck. When I called U-Haul on the day they said I’d be ok hold for over an hour. I was offered $50 by a customer service person and I let them know that this issue was not resolved for me and I’d like a full refund and they did not reply. I followed up still no reply. And I just got my bill and they over charged me for gas when I out more fuel in the tank than when I got it. I’ve rented with U-Haul for over 10 years and never had an experience this poor.

CHRISTIAN MORRIS 
Rating:
1.0

The back roll up gate on this 10' truck was constantly getting stuck making it take 2 people to open it. Also, the cab was disgustingly dirty and smelled like sweat.

KIM GILBERT 
Rating:
2.0

Customer did not leave a comment.

Matthew Siron 
Rating:
5.0

Customer did not leave a comment.

Kimberly JONES 
Rating:
1.0

Customer did not leave a comment.

Lauretta reiss 
Rating:
3.0

When we first arrived to return the truck, the rep at the mobile station said he didn't handle returns. Then I called the number on our instruction and the same rep who said he didn't handle returns asnwered the phone. After that, he changed his mind and ended up calling another person that did handle the return and everything went smoothly after that.

David Damico 
Rating:
3.0

First of all you shouldn't have your customers on hold for over one hour while I was trying to get important information. Second the keys were not locked up as directed on your website. Windows were filthy and I wasn't given the dozen furniture pads, but charged for them. I honestly feel that Uhaul doesn't care about the way their business is being run. What a difference from 10 years ago.

John Blaine 
Rating:
1.0

I reserved a dolly to use to help with my move. When I arrived there was no dolly. I was “ allowed” to use the business location’s dolly which was in terrible shape. I’m not sure how it survived the heavy boxes we used it for. Also, the location is just a gas station and the attendant there doesn’t seem to know much of anything about the Uhaul business operated out of the station. He called someone and it all had to be handled over the phone and through my cell phone.

Belinda Felton 
Rating:
3.0

I was not informed that I needed to call in to get a code to release the truck to me. The gentleman in the mobile station knew nothing.

Scarlett Pettyjohn 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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