I reserved the trailer ahead of time and they had no idea how to process the order. Someone should give them some basic training. I had to show them how to hook it up and check the lights.David M.
Customer Reviews for RT 9G Shell
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kimberly H.
El cliente no dejó un comentario.SHIRLEYMERCEDES S.
My account was over charges based off a lie made by the attendant at the gas stationKiara V.
El cliente no dejó un comentario.Natalie Eva S.
El cliente no dejó un comentario.todd J.
The attendant at the gas station was unfamiliar with the drop off process and has to call a manager. I was expecting some receipt or confirmation that the rental was received. I called the UHaul place where I picked up & followed her instructions to take pictures of the mileage and the truck interior to show it was clean.Caroline F.
I set it up for mobile pickup and had to go inside anyway. Truck was dirty inside and out leaving me to have to clean extra dirt out when I was finished with it. I ordered a new rental for the weekend after, figured I would give them another try. When I called to change the time of pick up to the next day, they said they gave away the truck I had already reserved and person on the phone was very rude. Will never use this facility again. Poor reflection on UHaul as well.STEPHENCHRISTOPH W.
El cliente no dejó un comentario.Ramses C.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.CARLMATTHEW L.
El cliente no dejó un comentario.MARELLAC R.
El cliente no dejó un comentario.KIMLOUISE S.
El cliente no dejó un comentario.Reynaldo C.
El cliente no dejó un comentario.Marella R.
Do not let this establishment have uhaul capabilities. He was rude, unhelpful, and just a jerk all arpund.Malik L.
Mobile check in process was very difficult. Requiring two alternate phone numbers and calling both parties live for confirmation before releasing the vehicle was cumbersome, unexpected and caused unnecessary delays and frustration.KRISTIN B.
I will use this location again even though it is farther from my house. Great people, plenty of easy parking, easy to contact.SHANAZR D.
El cliente no dejó un comentario.CHRISTOPHERDAVID P.
El cliente no dejó un comentario.Tremaine T.
I asked to not be charged for cleaning the ALREADY DIRTY U-Haul that i received. It was dirty. There were used masks on the floor and when loading my mattress in the back it became filthy from all the dirt on the floor. I explained this to the Worker and i was still charged for the cleaning. I'll definitely be using a different moving service next time and I'm going to tell my friends and family not to use U-Haul. Overpriced and not worth the headache.Alexa H.
Receipt not legible, I was over chargedJANET D.
El cliente no dejó un comentario.Paula W.
El cliente no dejó un comentario.Andrew G.
El cliente no dejó un comentario.Tittle P.
I do not agree with the mileage charges when I returned the van. And I have been trying to get through to customer service to no avail. My phone number is 845-475-6569Vincent L.
El cliente no dejó un comentario.Dina P.
El cliente no dejó un comentario.Jannette C.
I did not like having everything Odeon line. What is the CDW charge of 10$? I have insurance for rentals via my own auto insurance.david T.
Overall my rental experience was positive. Employees at this site were friendly and efficient. I would not hesitate to rent here in the future.Dennis D.
Customer relations...Vaccaro J.
This pick up location was changed to 45 miles away from my house when it was supposed to be a location 2 miles from my house.David B.
Great, pleasant service. Very friendly. Vehicle was comfortable and well maintained. Great price.Christine O.
My pick up location was supposed to be at Briggs Auto in pleasant valley on route 44. They were closed. I waited and went home. I called and they rescheduled for the above location. I then had to get a ride there. Extreme inconvenience. They said the gas tank was full. After I left I noticed it was 3/4 and took a photo of it as proof.Christi B.
El cliente no dejó un comentario.Luke S.
El cliente no dejó un comentario.David T.
Made reservation 2 weeks in advance, they confirmed by text then said wasn't confirmed till 24 hours before, then changed location on us, I asked for closer location which they found but still 45 minute drive. then 10 minutes before we arrived at location got call that trailer wasn't available so location picked it up from another , we had to wait an hour for them to show up with the trailer, then found out location where it was picked up from would have been much closer to us.Avelino M.
El cliente no dejó un comentario.Michael G.
The representative for your company was extremely rude and was late for the check in. It made me not want to ever use your company for anything in the future whether it be moving or storage. I would rather pay a little bit more money to deal with a less rude person who actually lives up to the appointment times made during reservations.Dennis H.