Great customer service and always willing to help.Tj S.
Customer Reviews for Rt 60 Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This uhaul location is the absolute worst. Employees are some of the rudest and dishonest I have experienced in a very long time. Rudely told me that they would not check my rental truck in. Lied to me by saying only one employee working as the other employee was currently leaving and would not take 2 minutes to check my rental and confirm that it was returned with no issues a day earlier than required. Outright refused to give me a receipt. Now here's the most dishonest thing I've ever seen. 7 hours later I get an email receipt saying I'm being charged an additional 20 dollars for dropping my rental off after Hours when the location was closed. Really???? I demand that this location be investigated for dishonest practices and/ or the dishonest employees reprimanded. We'll see how well that goes over as I would not have a location such as this representing me if I was Uhaul!!!!David H.
El cliente no dejó un comentario.China W.
El cliente no dejó un comentario.Thomas S.
Upon arrival, it took at least 10 minutes for someone to come down from the upstairs living quarters. We were the only ones there. Once checked in, we did get help hooking up the 6x12 trailer, but once hooked up, I noticed that one tire had a bald spot, bad, all the way down to the steel belts! Got different trailer hooked up, and everything fine from there. Upon return the next day, my wife got very short responses to her questions, and no one even came out to check us in or even help me unhook the trailer. The pick-up was certainly better than the return, even though there should not have been a trailer listed for rent that had a very dangerous tire on it. This location obviously needs some more education on proper customer service. On an overall 1-10, I would give it a 3 or 4. And very likely not to recommend. GraciasKarl B.
There was no one to check truck. I put 10 gal in to bring it to what the guage looked like when I got the truck. The gas price for what I put in was $4.39 per gallon. They would not sign off on truck when I was there saying that was usual. Two days later I received a charge to my credit card of $24 for 4 gallons. That was at a rate of $6 per gallonKen N.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.David L.
Very accommodating consider the issues at pick up and the mis direction of drop off places. The staff was also very apologetic.Tera Y.
El cliente no dejó un comentario.Paul S.
Keep it upRobert P.
The owner was running a gas/grocery store as well as a UHaul pick up. He was able to manage everything quite well. He took the time to explain how to hook up the car dolly also.Leslie M.
The online check in process was terrible. This was a more remote pick up site and I got kicked off the stystem at least 3x. We had to wait until the UHaul portion of the store opened in order to get our vehicle. The truck was very dirty both in the front and the back. Alot of inconvenience on the front end.STEPHENM P.
El cliente no dejó un comentario.Leah K.
Listen to their needs and concerns. Treat everyone like family and make sure they leave 100% satisfied with the rental.DALE F.
El cliente no dejó un comentario.Tyler L.
Everything went smoothly.Juliet P.
My over all experience to acquire my trailer was the most ridiculous thing I had ever gone through...!!!!!! 4 locations and 4 hours later, and right at 100 miles on my vehicle I finally got the trailer. Not to mention the third location didn't exist, but customer service said over the phone, there were 2 trailers at that location. Way too many issues to write for review.... The 5th customer service (phone)girl was helpful and the drop off workers were awesome. NEVER AGAIN will I rent from uhaulLYMAN D.
El cliente no dejó un comentario.PAULCONRAD B.
El cliente no dejó un comentario.James K.
You didn't have my truck ready after the first pickup change. You didn't have my tow dolly at the second pickup location. The substitute trailer wasn't hooked up to the truck. I had to drive back 45 minutes in the direction I just came from to get an alternate truck. Someone could have called me on my cell to tell me but they did not. This set me back 2 hours and I had to pay 2 people for that time. The quality of service from U-Haul is terrible.Todd K.
Much better experience at this location than the one I used for a previous rental.Carl W.
I would have liked to have received a paper copy of my rental transactions .MELANIEH R.
El cliente no dejó un comentario.DONNFURMAN S.
El cliente no dejó un comentario.Annette O.
I was very pleased with my experience. The ride was very clean and comfortable. GraciasNellie B.
The truck was horrible couldn't barely drive itHELENEANNETTE B.
Twice I have returned a UHaul trailer to this location. Neither time would anyone come out to inspect the trailer or give me a receipt. Both times the trailer was returned the day before it was due. The second time, over a month after the trailer had been returned, UHaul attempted to charge my credit card for an extra day and extra insurance. I disputed the charges the first time, and a UHaul representative emailed me that the issue was resolved. Five days later, the second attempt at charging my credit was made. I am not paying extra charges because of employee laziness. BEWARE!!!Frederick R.
El cliente no dejó un comentario.Mitch A.
I was very impressed that the trailer had good tires and all of the lights were working! Service was very good, as well!stephen J.
El cliente no dejó un comentario.ANDREWWADE W.
El cliente no dejó un comentario.KARLGORDON B.
Good experience!Kenneth M.
El cliente no dejó un comentario.LILLIANF M J.
El cliente no dejó un comentario.Steve S.
Lower them outrageous prices!! A auto hauler cost me $803 makes no sense!!!!!Gilbert M.
El cliente no dejó un comentario.Alvin C.
Was told total cost of rental would be $58 I have now received a notice from them and they are trying to charge an additional $200Brandon H.
The best no hassle experience. I can't say enough just how straight forward and positive the whole rental was. Thank You Justin RogersJustin R.
El cliente no dejó un comentario.JOHNP H.
This location was a bit out of the way from our original drop off which was full. I've rented uhaul frequently ( this is our 5th in 4 years) and have never dropped off at a gas station. I must say I really like this idea as I don't always remember to fill up before returning. The check in process is so much better now that the renter isn't responsible for all the photo submissions!ROBERT H.
Not enough space or time. But will not recommend UHaul to anyone. Thanks for the poor service and costing me additional money.Mark H.
Asshole didn't help even after I specifically asked for some kind of block because the ground was so soggy. Just sat there. Also didn't check me in because he said he couldn't leave the store as he was the only one.Elaine S.
Poor unfriendly staff, not helpfull at all. Area where trucks are stored, grass taller than me. Rough storing of trucks, and service. Lacks knowledge of Uhaul servicesKim W.
El cliente no dejó un comentario.Deborah W.
Make sure that Uhaul gets the correct date of when you set up the rental. They made me go over 45 minutes fron my house to get a 20 foot truck that was out of alignment, not cleaned from thr last person to drive it, and they made pay full price when they said they would adjust it. (Took over 45 minutes with customer service to get my money back)Lester w H.
El cliente no dejó un comentario.Hannah V.
We use this location frequently for drop-offs. While I have no issues with this facility, I will say I am disappointed overall with this Uhaul experience. I never rec'd confirmation for my rental by 6pm on 7/31, and spent nearly 1hr on the line with Uhaul and 3 representatives to confirm my res. made over a week in advance, and find an alternative p/u location from my request. We dropped off the vehicle the same day 8/1 (earlier than the 24hr reservation) but the vehicle was never checked back in by the facility. I was contacted yesterday 8/3 with a return reminder, and explained the veh was dropped off on 8/1. I rec'd an invoice for addtl. $120 (was not charged) for 3 days of over use. Was able to call and resolve the matter with a rep., but this entire rental process was very disappointing all in all. We use Uhaul frequently, and have yet to have a completely seamless experience, but this one was very frustrating.Kristen Q.
El cliente no dejó un comentario.MICHAELLEE B.
All equipment was is working order and well maintained.LEONARDWAYNE H.
El cliente no dejó un comentario.Amanda H.
Sustain excellent support.Floyd C.
El cliente no dejó un comentario.Kim W.
Everthing was greatLori G.
El cliente no dejó un comentario.Timothy M.
Have someone available to complete the return process, had to get issued a refund for the extra day we were charged for. Returned the truck a day early. Easy fix and getting the truck went smoothly.Helen R.
El cliente no dejó un comentario.GARY C.
El cliente no dejó un comentario.christy O.
El cliente no dejó un comentario.Kimberly F.
Only issue I had was the online truck return. It froze and wouldn't let me complete it both times I tried.Rebecca H.
Low front tire pressure. Dirty truckJames D.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Jose D.
Area manager was very accommodating to my services. The actual location where the pick up services was very helpful.latiera B.
Explain the fine details of the contract and train the people who do the leasing. I was able to closer on my house in Roanoke so I needed to change the drop off location. I had to end up paying an extra 240.00, and the truck wasn't scheduled for pick up so it wouldn't hurt anyone. Customer service was on the 800 number was very rude and did not care about my situation in the least. Will not use uhaul every again and will advise anyone who inquires not to use. Totally unprofessional, cold, rude customer service agent.Donnie C.
El cliente no dejó un comentario.Kristen Q.
El cliente no dejó un comentario.Wayne M.
El cliente no dejó un comentario.John H.
Was told someone would be in at 9:30 no one showed up until after 11:00gary B.
Quick, easy and good service.Tyler L.
moving blankets were wetKaren C.
Great experiencegary G.
Nothing comes to mind, keep doing what your doing. Great job!!!brenda C.
Used Uhaul six times and this was the absolute worst. After making a reservation a month in advance to pick up two miles up the road, I get a call the day before telling me I had to go 40 miles out to pick up the truck. Upon arrival, the furniture dolly and appliance dolly were not there. This put me four hours behind and along with the help I had which was planned an month out. Uhaul will now be my absolute last option when I move again. They Suck!Darryll C.
El cliente no dejó un comentario.Gregory W.
They were very courteous and helpful. Explained everything to me thoroughly and had no issues what so ever! I will definitely be dealing with them again.MELANIE F.
El cliente no dejó un comentario.Daniel Q.
It was the best customer service that I had it a very long time. It only took a few minutes to do the paper work. He didn't have a 15 ft at first for me only a 26 ft. He went to Richmond the night before I picked up one for me. Great service to be in the country.CHARMAYNE G.