Customer Reviews for RSC FixIt Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service.

Rating:

5.0

They were absolutely wonderful and went above and beyond to help us.

Rating:

1.0

I had the worst experience through this facility ever. I made a reservation on a Saturday through uhaul for a 20 foot truck and car dolly and was quoted 206 plus local taxes for both 1 way from pickup here to destination. When I went to pick up the truck and car dolly I reserved the girl came out wearing pajama pants and was doing everything on the phone. While I was standing there the card I had on file was charged 4 different times, 3 of which got denied by the bank for possible fraudulent activity due to so many charges including large amounts in less than a 5 minutes. I then find out the charge that did process was about 60 dollars more than I was quoted plus local taxes. I was also apparently charged for insurance on the truck and car dolly when I was never even asked if I wanted to pay extra for the insurance on either. Then when I call Uhaul customer service as another customer to see what prices I would get quoted, I find out there are different levels and prices to the insurance, so I guess this facility decided for me if I would be purchasing insurance and the level of insurance I would be purchasing themselves. This was by far the WORST experience I have ever had with Uhaul or any Uhaul authorized dealer, or any business altogether! I will NEVER use this facility again or recommend it to ANYONE, and my brother ownes a moving company and deals with Uhaul on a daily basis and he said he has never seen this happen with Uhaul before!

Rating:

1.0

I had the worst experience through this facility ever. I made a reservation on a Saturday through uhaul for a 20 foot truck and car dolly and was quoted 206 plus local taxes for both 1 way from pickup here to destination. When I went to pick up the truck and car dolly I reserved the girl came out wearing pajama pants and was doing everything on the phone. While I was standing there the card I had on file was charged 4 different times, 3 of which got denied by the bank for possible fraudulent activity due to so many charges including large amounts in less than a 5 minutes. I then find out the charge that did process was about 60 dollars more than I was quoted plus local taxes. I was also apparently charged for insurance on the truck and car dolly when I was never even asked if I wanted to pay extra for the insurance on either. Then when I call Uhaul customer service as another customer to see what prices I would get quoted, I find out there are different levels and prices to the insurance, so I guess this facility decided for me if I would be purchasing insurance and the level of insurance I would be purchasing themselves. This was by far the WORST experience I have ever had with Uhaul or any Uhaul authorized dealer, or any business altogether! I will NEVER use this facility again or recommend it to ANYONE, and my brother ownes a moving company and deals with Uhaul on a daily basis and he said he has never seen this happen with Uhaul before!

Rating:

1.0

Location was closed and unable to find instructions to drop off. Barely was able to squeeze the trailer into the lot by the other trailers. Uhaul app wouldn’t work.

Rating:

1.0

I was incorrectly charged for a trailer I never picked up because the rental agency was closed at the time of pickup and no agents were on site.

Rating:

1.0

Not happy that we dropped the truck off well before our scheduled time to the individuals we rented from and I had to recieve a call today from uhaul asking if I had returned it. Make me distrust this whole process.

Rating:

4.0

Was a pain getting the lock off of the lock box to get the key. Besides that everything was smooth

Rating:

5.0

Just make sure vehicle has gas

Rating:

4.0

This is a family-owned shop. What they might lack in professionalism (as noted by another reviewer) is more than made up for in warmth and helpfulness. As a mom, it didn't bother me a bit that Shana was feeding her kids with one hand while processing my rental with the other, all the while providing helpful information for a new Maryland resident. The trailer I had reserved was ready and serviceable, and Ron had me hooked up in no time with a smile. Plus the location was excellent, with easy access to the Interstate. I would rent there again!

Rating:

1.0

Hands down, the most uncomfortable and unprofessional experience I have ever been apart of or witnessed.

Rating:

5.0

The shop owners were very helpful and excellent ppl

Rating:

5.0

Smooth transaction. Would rent from this location again.

Rating:

2.0

This was not the original place of pickup. I had a 20 foot truck reserved U-haul Neighborhood Dealer however when I went to pick it up it was rented ahead of me. Frustration to say the least. I'm not impressed how U-Haul's reservations work. There is no need to make reservations, they mean absolutely nothing!

Rating:

1.0

It took an abnormally long time for the rental to be complete, I rented a 20ft truck as well as a utility moving dolly. I entered the facility and asked for those 2 items, I was then charged for a 20ft truck and a CAR DOLLY which raised my bill a significant amount and I was told it would be fixed after being billed which is has yet to be refunded that my bank account reflects. I had arranged to pick up my truck at a later time to which I did, when getting to the truck I had to call and make them aware that the battery was dead in the truck and then I had to wait 20-25 minutes for the gentleman to arrive and jump the battery. I rented the truck and it had very close to 0 fuel in it whatsoever from the start, I was told to return it with a quarter of a tank. This location was very unprofessional and unorganized, they had taken 10-15 minutes to locate the keys to the truck I had already paid to rent. The reasoning for waiting so long was "oh the manager came by and I suppose he had placed the keys in a location we typically don't place them" which seeing the organization and overall cleanliness of the facility I'm not sure there had been a specific place the keys were ever kept. However, at the end of the day this was certainly one of my worst experiences I have ever experienced while renting from U-hual and I will do my best to persuade people away from this location.

Rating:

3.0

Brittney the customer service rep saved the day. If not for her I’d never rent from uhaul again.

Rating:

5.0

Staff extremely helpful and friendly. Excellent experience at this location.

Rating:

5.0

Great family business

Rating:

5.0

Great customer service!

Rating:

5.0

Wonderful experience. Truly kind and considerate staff.