Customer Reviews for RG Automotive
(U-Haul Neighborhood Dealer)

189 reviews

925 Plymouth St   Halifax, MA 02338

(781) 293-3635

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(781) 293-3635

925 Plymouth St
Halifax, MA 02338

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing , Mike at the PU spot was very thorough and helpful. The location was perfect for me and I will be picking up there again

Joseph Verria 
Rating:
5.0

Customer did not leave a comment.

Pamela Symonds 
Rating:
5.0

Customer did not leave a comment.

Daniel Beshers 
Rating:
5.0

Customer did not leave a comment.

Craig LaMarca 
Rating:
5.0

Customer did not leave a comment.

Tim Parent 
Rating:
5.0

Super nice staff, and easy to work with.

Brian Akeke 
Rating:
5.0

Customer did not leave a comment.

Craig Duval 
Rating:
3.0

When we arrived to our location and unloaded boxes, we noticed a lot of our boxes had water damage from rain. Truck was not well insulated

Karson Kreft 
Rating:
5.0

Customer did not leave a comment.

Mark Boyle 
Rating:
5.0

RG Automotive provided the best customer experience I ever received at a Uhaul location. They did everything possible to ensure a smooth, efficient and cost effective rental.

Drew Rambo 
Rating:
5.0

Another great experience. This location has become my preferred rental location.

Adam Guaraldi 
Rating:
5.0

The gentlemen who helped me with the trailer was great. My secondary aux cable wasn’t working and he took his time to help with an adapter for it. Trailer was ready before the time I needed it and very easy drop off. 5 stars

Michael Venteroso 
Rating:
5.0

Make sure your self service options are 100% working because I end up at this location because the app was saying I didn't have a reservation but I have a email with a reservation number and customer service can see I have a reservation as well, I had a very bad day because of this.

Jaun Gibson 
Rating:
5.0

Customer did not leave a comment.

Steven Rizzo 
Rating:
5.0

Excellent service!

John Kuja 
Rating:
5.0

Customer did not leave a comment.

Tracy Gomes 
Rating:
5.0

Customer did not leave a comment.

John Coneeny 
Rating:
5.0

Customer did not leave a comment.

Krystin Maini 
Rating:
5.0

Customer did not leave a comment.

Shaun Ball 
Rating:
5.0

Customer did not leave a comment.

Michael Cowie 
Rating:
5.0

My experience at this location was great. The truck was waiting for me, the check-in was extremely fast and efficient, and the drop off process - even outside business hours - was seamless. Lastly the final bill arrived immediately with the adjusted (and accurate) mileage charge. 10 out of 10!!!

Steven Murphy 
Rating:
1.0

Person at counter was rude...said he would process the return of the truck "when they have time"

Mike Corbo 
Rating:
5.0

Very Happy

Pedro Bento 
Rating:
5.0

Best place to rent staff was amazing

Jesse Rezendes 
Rating:
5.0

Customer did not leave a comment.

Joe Colby 
Rating:
5.0

Customer did not leave a comment.

Robert Rindini 
Rating:
5.0

RG Automotive has outstanding customer service. They are extremely helpful and accommodating. I will continue to use this location for all of my uhaul needs.

Jennifer Desrosier 
Rating:
4.0

People very friendly. Easily accessible. Great experience.

Lisa Seeker 
Rating:
2.0

I would not recommend U-Haul to anyone ever. I will not ever rent from you again.

Susan Fellows 
Rating:
5.0

Customer did not leave a comment.

David Fonseca 
Rating:
5.0

Customer did not leave a comment.

Patricia Smith 
Rating:
5.0

Customer did not leave a comment.

Alf Rylander 
Rating:
5.0

Customer did not leave a comment.

Evelyn Zayas 
Rating:
5.0

Customer did not leave a comment.

Joe Colby 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RUGNETTA 
Rating:
5.0

Super helpful employees

Scott Hastings 
Rating:
5.0

Rick made it easy to get the trailer and get on my way. Will definitely rent from here again when the need arises.

ERIC NISBET 
Rating:
4.0

The U-Haul Rental Return Process is cumbersome and difficult to navigate. On a scale of 1-10, 1 being worst, I would rate it a 2.

MICHAEL SANGER 
Rating:
5.0

Customer did not leave a comment.

TERRI MILES 
Rating:
5.0

Customer did not leave a comment.

THOMAS GOLDEN 
Rating:
5.0

They were very helpful and made the pick up and drop off process extremely smooth, quick and easy.

MATTHEW BENSMAN 
Rating:
5.0

Customer did not leave a comment.

colleen champagne 
Rating:
5.0

Customer did not leave a comment.

Paul Bennett 
Rating:
5.0

Customer did not leave a comment.

Garrett Stone 
Rating:
5.0

The experience was excellent. The person handling my rental at the location (Rich) was friendly, attentive and helpful

THOMAS GOLDEN 
Rating:
2.0

Customer did not leave a comment.

LIAM MCAFEE 
Rating:
5.0

Customer did not leave a comment.

JOANNE FITZGERALD 
Rating:
5.0

Customer did not leave a comment.

JAMES PURTELL 
Rating:
5.0

Customer did not leave a comment.

CRAIG DUVAL 
Rating:
5.0

I was unable to use the website that was provided through text message to upload my ID and "check-in" prior to my pick-up time.

James Pomeroy 
Rating:
5.0

Customer did not leave a comment.

MARGARETTE LARKIN 
Rating:
5.0

Customer did not leave a comment.

Rich Whitney 
Rating:
5.0

Customer did not leave a comment.

Gene Dias 
Rating:
5.0

Customer did not leave a comment.

JOHN PRIMAVERA 
Rating:
5.0

Customer did not leave a comment.

Mark Nellis 
Rating:
4.0

Customer did not leave a comment.

MICHAEL RYAN 
Rating:
1.0

We waited over 1hour to finally get in the vehicle. We were very disappointed by the experience and wish for a refund. It negatively impacted our entire day due to the major delay. Thank you.

Bryan colburn 
Rating:
5.0

More prominent signage that it is a Uhaul drop-off location.

Jacob Feldman 
Rating:
5.0

With the Corona Virus going around they took good care of me

Gregory Firmin 
Rating:
5.0

Kudos to Rich at R&G Automotive for his outstanding service during a difficult situation (Coronavirus). Also to Laura at U-Haul in Abington Both Laura and Rich went above and beyond to assist in getting this rental completed.

James Stewart 
Rating:
5.0

Great service

Sean Coote 
Rating:
5.0

Customer did not leave a comment.

Jonathan Eed 
Rating:
5.0

Customer did not leave a comment.

James Pircio 
Rating:
5.0

Customer did not leave a comment.

Robert Miskinis 
Rating:
3.0

Customer did not leave a comment.

Courtney Winsor 
Rating:
5.0

Let them know that check in is done by their phone so they know what to expect

Stephen Leclair 
Rating:
5.0

Very helpful service and am most pleased with this location. I will not hesitate to recommend to others.

Robert Banden 
Rating:
5.0

Customer did not leave a comment.

James Pircio 
Rating:
5.0

Customer did not leave a comment.

Robert Curtis 
Rating:
5.0

Customer did not leave a comment.

Ellen Gambee 
Rating:
4.0

Although no issue with damage to truck - it makes me nervous to do checkout process entirely via email. The email form has space for signature and verification of returned truck. I had no access to that at check in.

Timothy Pinto 
Rating:
5.0

Customer did not leave a comment.

Matthew Rogers 
Rating:
1.0

HAVE THE OUTGOING MILEAGE ON THE CONTRACT ! HAVE THE THE RIGHT FUEL READING ON THE CONTRACT ! HAVE SOMEONE THERE THAT KNOWS HOW TO RENT A TRUCK ! WORST TRUCK RENTAL EXPERIENCE EVER ! and overcharged WOW

Brian Davidson 
Rating:
5.0

I reserved a trailer from the Plymouth location a month before I needed it . I went in the monday before I was to pick it up and it was still all set. The day before I was to pick it up I got a txt that they couldn't fufill my reservation. Was sent to Kingston to pick one up and they couldn't fufill my reservation there I called the district manager and he finally got me one in Halifax .I think it's unreal I had a reservation and had to drive to 2 other towns just to fufill my reservation.

Scott Draper 
Rating:
5.0

Customer did not leave a comment.

Thomas Curran 
Rating:
5.0

Very friendly and gave the kids frisbees I strongly recommend using them and will use again

Christopher Witunsky 
Rating:
4.0

Customer did not leave a comment.

David Balzotti 
Rating:
4.0

Customer did not leave a comment.

patrick henderson 
Rating:
5.0

Customer did not leave a comment.

Molly Frame 
Rating:
5.0

I don't think you have to worry about doing things better, everything went like clockwork young lady behind the counter was excellent about getting me in and out couldn't have been better thanks so much!

Peter Richards 
Rating:
5.0

Customer did not leave a comment.

Jamine Clara 
Rating:
5.0

Customer did not leave a comment.

joe shimkus 
Rating:
5.0

Excellent customer service. Very smooth process and we will definitely use this location again.

Mark Bartolomeo 
Rating:
5.0

Nothing! everything went perfectly. great staff!!

Joseph Burbank 
Rating:
5.0

Customer did not leave a comment.

Nicola Poitras 
Rating:
5.0

Easy.

Edward Fowler 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
3.0

Customer did not leave a comment.

Richard Pardo 
Rating:
5.0

The owner/manager who assisted us was friendly and helpful. The vehicle was available, clean and new. We would definitely rent here again and recommend them to friends!

Jean Purcell 
Rating:
5.0

Great facility and customer service. Easy location to find.

John Gallagher 
Rating:
5.0

Customer did not leave a comment.

Daniel Dufresne 
Rating:
2.0

Customer did not leave a comment.

Zachary Ryan 
Rating:
3.0

Oil dirty. We broke down in Tennessee. Engine problem. Misfire in engine code. Truck shimmy at certain speeds and passenger door difficult to close due to a previous accident. This truck was unfit for an 1,800 mile journey. Ridiculous.

Karen Coleman 
Rating:
5.0

Customer did not leave a comment.

Michael Masscotte 
Rating:
5.0

Customer did not leave a comment.

Michael Masscotte 
Rating:
4.0

Customer did not leave a comment.

Daniel Picha 
Rating:
5.0

Customer did not leave a comment.

Vicki Tennant 
Rating:
5.0

Customer did not leave a comment.

Denise Sumner 
Rating:
5.0

Rich was great to do business with and I would recommend this place to other people very convenient and efficient

Stacey Pina 
Rating:
4.0

Customer did not leave a comment.

Edmond Ganem 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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