Customer Reviews for RAM Enterprises
(U-Haul Neighborhood Dealer)

141 reviews

226 E Main St   Hancock, MD 21750

(301) 678-9820

Office Hours

  • Mon-Fri: 12 pm–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 678-9820

226 E Main St
Hancock, MD 21750

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Let the attendant know front floor was dirty and truck had not been swept out but it was left like that and not from me. He apologized and said it would be taken care of. Kaden was very nice and efficient at the Hancock MD location.

Brenda Wills 
Rating:
5.0

Todo esta bien

Armando Munoz 
Rating:
5.0

Customer did not leave a comment.

Deborah Rinaldi 
Rating:
5.0

The only recommendation is to have the phone line fixed, but besides that great service and equipment. Very pleased with the experience.

Jorge Diaz 
Rating:
5.0

Customer did not leave a comment.

Corey Wehr 
Rating:
5.0

Young man was very helpful and polite! He actually removed the tow dolly from my car, which was greatly appreciated by this old man! Above average experience!! AAAAA+

Michael Sewall 
Rating:
5.0

Customer did not leave a comment.

Kenneth Meyers 
Rating:
2.0

There was no one there at the site and it was during work hours just a phone # to call Andy and a drop box. looks like I got charged for something on my bank statement with no explanation, filled the gas tank and the truck was clean

Wesley Stevens 
Rating:
5.0

Customer did not leave a comment.

Tiffany Arnett 
Rating:
5.0

Customer did not leave a comment.

Jessica Pasko 
Rating:
5.0

Customer did not leave a comment.

Michael Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Robert J Barnhart 
Rating:
5.0

Very nice customer service. All was good and would recommend.

James Divelbliss 
Rating:
5.0

See above comments

Chris Nalesnik 
Rating:
5.0

Just keep doing what you are doing and you'll have happy customers 😊

Gloria Rankin 
Rating:
4.0

Customer did not leave a comment.

Lenny Younker 
Rating:
5.0

Customer did not leave a comment.

Dan Rader 
Rating:
5.0

Customer did not leave a comment.

Tammy Olive 
Rating:
5.0

Customer did not leave a comment.

Benjamin Alvarez 
Rating:
5.0

Nothing very good customer service Thanks uhaul

Danielle Blowe 
Rating:
5.0

My only problem is getting a second bill from uhaul that says I drove 150+ miles when the distance from New to old house is 5 miles round trip an I drove it twice which doesn't equal 150+miles. Something is wrong with your system because the first bill I got was dead on with the charges an I will not pay from someone else's miles

TROY DONAHUE 
Rating:
2.0

Muddy mess. Need to put gravel down.

Kristen Robison 
Rating:
5.0

These gentlemen are very professional

Timothy Tingler 
Rating:
5.0

Customer did not leave a comment.

Meredith Lawson 
Rating:
5.0

Customer did not leave a comment.

Chance Woodal 
Rating:
5.0

Customer did not leave a comment.

Richard Grove 
Rating:
2.0

No one was there!

John Koch 
Rating:
3.0

I was misquoted and overcharged. The base rate was not explained to me. I was told $119 one-way + 40 cents a mile. I then booked 2-way thinking it was 40 cents a mile. I tried to change it back to one-way when I had a ride home, and was told that truck is only 2-way. I left it, thinking it was only 40 cent a mile, so around $40 extra. But.my bill was over $300, more than $150 over what I was expecting. The woman said she would call before charging my card, she did not. When I saw the bill I left a message asking for an adjustment - no response. I had no idea the whole trip would be billed at $1.29 per mile or I would have canceled. I did not need 2-way that badly. Very unhappy customer!.

Ranata Parrino 
Rating:
5.0

Customer did not leave a comment.

David Dunheimer 
Rating:
5.0

Kara was very wonderful to work with and made my first time renting a U-Haul that much wonderful!

Paige Schiltz 
Rating:
5.0

Extraordinary service ! I've used this location as Drop- Off on 3 occasions so far with more trips to still make . Cara has been sensational every time. Twice she was serving other clients simultaneously -- but she seems to float from one to the next effortlessly. Superbly efficient and so friendly, kind + accommodating. A breath of fresh air for weary movers !

DAVID HINSHAW 
Rating:
3.0

The site is basically an empty lot with very poor signage.

Nisa Popper 
Rating:
5.0

Reservation 6/29/2022 for Frostburg, MD. Why on earth we were scheduled to then pick-up in Hancock, MD 50 miles away with one day notice is unacceptable when there was a U-Haul location right down the street. I have no idea what the point of the reservation is if they are going to change it. And online, it never updated. It still said Frostburg even on the day of pick-up. To U-Haul customer service reps, don't talk to customers like they are stupid. And to the people who train these reps, please tell them not to respond "no problem" when someone says thank you. It's an inappropriate-try bringing back "you're welcome". And by the way, the experience was a problem so no, I didn't appreciate hearing "no problem". That experience caused 100 extra miles of travel, both time and fuel not just for the U-Haul truck but my personal vehicle too.

Angela Serrano 
Rating:
4.0

Customer did not leave a comment.

Linda Baumer 
Rating:
5.0

Great customer services.

Melinda Andaluz 
Rating:
5.0

Customer did not leave a comment.

Richard Koleszar 
Rating:
5.0

Cara was very knowledgeable and helpful. Would definitely rent from here again.

Donna Smith 
Rating:
5.0

Customer did not leave a comment.

Donna Warrington 
Rating:
3.0

Customer did not leave a comment.

mark barnard 
Rating:
5.0

Cara has a great personality

Roland Laneheart 
Rating:
5.0

Your agent, Cara, was excellent...

John Talbert 
Rating:
5.0

Customer did not leave a comment.

John Talbert 
Rating:
5.0

Customer did not leave a comment.

Wanda Jennings 
Rating:
5.0

Everything went smooth. I have no complaints or suggestions!

Frank Ruppert 
Rating:
5.0

Cara was excellent. Extremely helpful and professional. Highly recommend.

John Talbert 
Rating:
4.0

This facility is very typical of a rural U-Haul facility which are often associated with other businesses. In this case it is part of a sand lot, which doesn't bother me in the least. I rented a trailer, which was pretty old. But, again, I've found this to be typical of U-Haul facilities. On the other hand, the staff was VERY helpful, friendly and accommodating to my needs. So, I gave them four stars. I will rent from them again and recommend them to others.

Douglas Skinner 
Rating:
5.0

Nothing everything went great, could’ve used a cold drink

ANTHONY LEVARDI 
Rating:
5.0

The overall experience was challenging. I never received the phone call I was supposed to get on Friday before 6 PM. I was not informed until I called on Saturday morning that the pick up location was changed. It was moved 30 miles further away from where we were supposed to pick up the rental. It was 30 miles out of our way and cost us extra time. Despite the headache with the location, Cara was extremely helpful and went out of her way to help us. She even tried to find a location closer to our preferred location. She really was helpful!

William Burke 
Rating:
5.0

That thing the help was actually equipment was in great shape

ANTHONY LEVARDI 
Rating:
4.0

Friendly and helpful service for a small location.

John Bolger 
Rating:
5.0

Cara was very personable and Customer service focused. I was very happy with the experience.

immanuel Karuppumanil 
Rating:
5.0

Customer did not leave a comment.

Robert Harmon 
Rating:
5.0

The staff here, Cara, was extremely nice and went out of her way to assist me. I will be recommending this location for U-Haul products to everyone I know that is in need of it.

Carol McKenzie 
Rating:
5.0

Young lady that runs the place was great, went all out to be helpful

Gary Atkinson 
Rating:
5.0

Customer did not leave a comment.

DAVID KIOSEFF 
Rating:
5.0

Excellent, would always go here first.

Geoffrey Gardner 
Rating:
5.0

Cara is wonderful! She offers fantastic service 😊

Margaret Brack 
Rating:
3.0

Insure that the person working for Uhaul is WAITING for the people at the scheduled/reserved time. We had to wait 20-30 minutes and call numerous times to get the person to come to the office.

Ruth Reilly 
Rating:
5.0

Customer did not leave a comment.

Christina BERNSTEIN 
Rating:
5.0

Customer did not leave a comment.

GEORGE DRASAL 
Rating:
5.0

Customer did not leave a comment.

Davd Brice 
Rating:
5.0

Customer did not leave a comment.

Douglas Luster 
Rating:
5.0

A live person checked my truck in and was a joy to deal with!

Beverly Verdery 
Rating:
5.0

Customer did not leave a comment.

Todd Harris 
Rating:
5.0

Customer did not leave a comment.

Nancy Yost 
Rating:
5.0

Nothing! This location was phenomenal. I was in a real jam and the owner of this location went above and beyond to help me out.

Kristen Friday 
Rating:
5.0

Customer did not leave a comment.

George Sephton 
Rating:
5.0

Wow! Don't know what to tell you here. If ALL your locations are like this one you don't need to do ANYTHING to improve for the next customer. This location is perfect and they went out of their way to hook me up with this truck. THANK YOU!!!

Rck Springman 
Rating:
5.0

Friendly and very nice experience. Great job.

Michael Price 
Rating:
5.0

Lady was very kk d and helpful

Gyula Scherer 
Rating:
5.0

Customer did not leave a comment.

Douglas Luster 
Rating:
5.0

Customer did not leave a comment.

DAVID KIOSEFF 
Rating:
5.0

Cara was wonderful. Very helpful and informative. So very nice.

MEREDITH LAWSON 
Rating:
5.0

Customer did not leave a comment.

Dean Perkins 
Rating:
3.0

I was charged for extra milage when I did not too go out of the way at all. Either the mileage was recorded inaccurately or there was not enough mileage allowed. I will disrupt dispute that charge with my credit card company.

Bryan Wright 
Rating:
5.0

It was a pleasure to do business with Ms. Cara in Hancock, MD. Thr truck was comfortable and drove well. Loved the back-up camera on the rear view mirror. I would recommend telling future customers about loading 1/4 at a time with straps we could have rented to secure each quarter of the load.

Albert Powell 
Rating:
5.0

Customer did not leave a comment.

Frank Rodgers 
Rating:
5.0

Friendly and quick service

Shane Snowberger 
Rating:
4.0

This location is always willing to work with you. They are friendly and understand that things can happen when traveling long distance. Two thumbs up!

Hugh Schindel 
Rating:
5.0

Excellent, Quick + Friendly service

David Hinshaw 
Rating:
5.0

Customer did not leave a comment.

Ashley Barnhart 
Rating:
5.0

This is the 3rd time we've used Hancoxk Md as drop off point . On each occasion , Cara has displayed outstanding service and hospitality .

DAVID HINSHAW 
Rating:
5.0

Customer did not leave a comment.

DAVID DEFALCO 
Rating:
5.0

Customer did not leave a comment.

Ansel Linscott 
Rating:
5.0

Everything was right on point. Excellent customer service.

Ansel Linscott 
Rating:
5.0

Customer did not leave a comment.

Robbie Albright 
Rating:
5.0

Customer did not leave a comment.

Jacky Croasmun 
Rating:
4.0

Customer did not leave a comment.

Jonathan Mcbee 
Rating:
3.0

Location was closed when the vehicle was returned. However they do have drop boxes set up which was helpful.

Candace snavely 
Rating:
5.0

Customer did not leave a comment.

Robert Gray 
Rating:
5.0

Customer did not leave a comment.

Richard Strong 
Rating:
3.0

Customer did not leave a comment.

James Jewell 
Rating:
1.0

Customer did not leave a comment.

jonathan beeman 
Rating:
5.0

Cara proved to be the most helpful U-haul rep I have ever had!

David Holliday 
Rating:
5.0

Cara was wonderful!!

Kristin Nicole Mccarty 
Rating:
4.0

Cara was very helpfull. You need more like her at other locations!!!

Thomas Troast 
Rating:
5.0

Customer did not leave a comment.

Mark Raithel 
Rating:
5.0

Nothing. Cara was very good with taking care of business and very helpful

Sheree Nicole Ford 
Rating:
5.0

The dealer went out of her way to obtain the trailer that I needed.

Jim Smally 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hohrein 
No reviews have been submitted for this location.

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