Staff was super helpful and kind.
Maximiliano Garcia
Customer Reviews for R Agostino & Sons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped of the equipment after hours. There was absolutely no light on the premises.
Derek DrwiegaSupper friendly and helpful staff.
Ramin GhaderpanahGreat service.
Harald SydnessJoe was a very likeable man who gave me all the information I needed!
JOHN NEPJUKVery professional and curtious
Matthew BarrowAll good, timely phoned response to a phone message given after hours drop-off was necessitated. Polite, prompt courteous and would gladly consider U-Haul again. Keith Thks
keith scottVery accomodating
James ChampleyLater hours would be nice
Louie rosinService in Thunder Bay was fine. The issue is UHaul's approach to one way trips. Booking in advance seems meaningless and there is no attempt to notify or help the customer until the last minute. This is the second one way trip this year that I have booked with UHaul and it is the second time UHaul's approach to one way bookings let me down. Made me lose time. Made me lose money. Caused avoidable stress during a move (apparently moving is one of the top 3 most stressful events humans go through even without terrible service from UHaul). At the last minute they notified me that the vehicle I reserved weeks in advance was not available. I ended up having to drive an hour instead of 10 minutes to pick up a truck. UHaul increased the truck mileage a little, but what about all the extra fuel I had to pay for? The wear and tear on my vehicle and nearly 2 hours of lost time when already on a schedule? Unfortunately there are sometimes limited or no alternatives to using UHaul and it seems UHaul takes advantage of that at the expense of the customer. Although I would like to never use UHaul again, another scenario may come up when UHaul is the only option and I will likely be at their mercy once again.
Lucinda GreenhalghThis was the best uhaul location I have dealt with.
Kevin PeltomakiGreat dealership experience. Professional, knowledgeable and friendly!
JOHN OBRIENOur first pick up was originally 707 Memorial Ave, In Thunder Bay. The lady who was working their got our dates & time mixed up. Such a stressful situation. The 707 Memorial Ave, UHAUL, could not accommodate us because there was another booking. Our booking was supposed to be Aug 28th - Aug 30th. Go to pick it up, the reservation was for Aug 28th 2023, 2pm to 9pm. We live 3 hours away from Thunder Bay. We had to pick up the Uhaul in Thunder Bay, bring to Longlac. Pack it up & drop off back at the same spot. As you can imagine, finding out news, the uhaul that was booked was for only for 7 hours was unreal. My fiancé and I tried to keep our cool but we had a 4 bedroom place to pack before September 1st. Thank you to R Agostino & Sons & customer care for serving us in our time in need. It made moving 3 hours away from our home town alot easier unlike the uhaul on 707 memorial Ave in Thunder Bay. Please, take this comment seriously. If the second place did not have a uhaul a family of 5 would of be stressed. Immigrate Canadians need to make sure, they understand the born/raised Canadians. Miigwetch.
Brittney SpenceJoe was a great help thanks
Ed DovickThe owner of this location was by far the best out of all the locations I have rented from over the last 10 years
Chad MakiI can during business hours and nobody was even there to help me with the drop off process. Would’ve gone somewhere else had I known nobody was going to be there when I dropped off. To improve for the next customer I would make sure there is actually staff at the location during business hours
Kurtis ShawUhual is extremely un organized. My "guaranteed" reservation for 9am in geraldton was not guaranteed as I drove 4 hours out of my way to get it and the guy wasn't there to help me. At least they got their shit together and found me someone competent in thunder bay. Last time I'll ever use U-Haul. No compensation for the gas or time that I wasted going to geraldton. If it says guaranteed reservation don't believe them. U haul is trash
hank tremblayImprove your app as I couldn’t access to return truck and damage report. Telephone help was very poor
Timothy Killipnever had any problems always great service
Jack-MICHEAL LaneOwner was very helpful with truck and trailer
Anthony CassanoJoe was a great guy, easy, fast, cheap, exactly what i needed
Marcus SpenardNothing at all they were very helpful people
Wayne PearsonI would like a receipt if at all possible. I only received one for the drop off at 890 Barton street, which didn't have any price on it.
Sean GallantHave an accurate inventory on line. Both pick up and drop off locations were convenient and staff helpful. I have used uhaul several times in the last year and my only issue ever is lack of knowing what is actually available on the day I need it.
Darren HyattGreat experience - Joe was friendly and helpful, even though I was only picking up a small trailer for a day or two, he went out of his way to make it easy and pleasant. I'll be back!
Jon NelsonAwesome very helpful.
Ryan ZawackiTook 3 mins to drop off. This process was nice
Shawn HaighOwner operator went above and beyond to hook us up and make sure all equipment was loaded and ready to go.
Donna-KEVIN Nordstrom-STAINTHORPVery friendly and accommodating enjoyed time spent with owner
David SuttonI like the way I was treated and I appreciate the customer service at this location.
sterling finlaysonGreat customer service, very helpful and nice.
Heather GardinerExcellent service - Booking was easy and Joe was extremely helpful and timely in his assistance with this rental. Thanks!
James GasconThe online service sucked but Joe was awesome took good care of me didnt take long was on my way
Dave CarneyMaintain top service Joe Agostino was excellent to deal with Thank you
Robert TrognitzJoe is the best
JOHN WHITEWe were very disappointed that we reserved a 26 foot trailer only to be told 2 days prior to pick up there were none available. We ended up with a 20 foot trailer which meant we needed to make other arrangements for additional equipment (extra trailer) For this reason we would be reluctant to use U-Haul again
Joseph KosteckiI dont think you can get any better I found the service #1 and everyone was polite and professional
Dennis MedovitsJoe is great!
Mike StephensI believe that a full tank supplied at pick up would make it easier to fill it to the same level upon return. Great ramp and vehicle for an in town move. The online completion of the state of the vehicle is awesome and being able to upload photos to confirm works very well.
Myron KarpiukOur son returned the Truck on Monday, 2 days before. The service was friendly, will use this location again and recommend . Kindest regards Barbara Kleinboeck
Gerhard kleinpouckThe only problem was with the UHaul.com site. I could not determine which of the many locations in Thunder Bay actually had the trailer I was looking for! Eventually, I had to drive around by over five sites before finding one that had it. The website should provide this service.
William UlrichVery convenient location just off of Highway 11 & 17. Mr Agostino was very helpful and great to work with. I would definitely recommend this franchise and rent from them again.
James BishopBest service ever from Joe,no improvement needed
Rick Del BenI had to drive 5 hours to pick up the truck. The Shady fools at the u haul pick up site, kept us another 3.5 hours fiddling ineptly with their broken down messed up ancient computer that neither owner knew how to use. They had not retrieved the vehicle transport I rented, & so we had to drive another 40 mins to retrieve it ourselves. They tried to over charge us, pocketing the extra money themselves, we suspected. As a result of these people, neither I nor my friends who went w me, nor the neighbors & friends we shared our u haul experience with, will EVER use U Haul for our moving experiences again. 100% pathetic and crooked.
Maureen PigeonThank you for making the rental process easy, pleasant, stress free and being so kind and accommodating!
paige johnsonAll good
Elena PsenicnikWas supposed to have newer model but got stuck with a price of junk that broke down twice, the windshield washer fluid also didn’t work along poor lighting. Never again for the price we paid.
Winston RoweGreat experience. Everything went exactly as planned Thanks to both locations for accommodating us.
Frank SheridanIt was a terrible experience prior. Not impressed
Lyne BrownGreat service on pick up
Martin Kaiser