Customer Reviews for R Agostino & Sons
(U-Haul Neighborhood Dealer)

555 reviews

1133 & 1151 John Street Rd   Thunder Bay, ON P7B2A4
(N of Hwy 17)

(807) 767-1109

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    9 am–12 pm
Special Operating Hours
  • 3/21/2024: Closed
  • 3/22/2024: Closed
  • 3/23/2024: Closed
  • 3/24/2024: Closed
  • 3/25/2024: Closed
  • 3/26/2024: Closed
  • 3/27/2024: Closed
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(807) 767-1109

1133 & 1151 John Street Rd
Thunder Bay, ON P7B2A4
(N of Hwy 17)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    9 am–12 pm
Special Operating Hours
  • 3/21/2024: Closed
  • 3/22/2024: Closed
  • 3/23/2024: Closed
  • 3/24/2024: Closed
  • 3/25/2024: Closed
  • 3/26/2024: Closed
  • 3/27/2024: Closed
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
4.0

Dropped of the equipment after hours. There was absolutely no light on the premises.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

lisa T. 
Rating:
5.0

Supper friendly and helpful staff.

Ramin G. 
Rating:
5.0

Great service.

Harald S. 
Rating:
3.0

Joe was a very likeable man who gave me all the information I needed!

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

trevor B. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

DON Y. 
Rating:
5.0

Very professional and curtious

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

appollo K. 
Rating:
5.0

All good, timely phoned response to a phone message given after hours drop-off was necessitated. Polite, prompt courteous and would gladly consider U-Haul again. Keith Thks

keith S. 
Rating:
5.0

Customer did not leave a comment.

Liam G. 
Rating:
5.0

Very accomodating

James C. 
Rating:
3.0

Later hours would be nice

Louie R. 
Rating:
1.0

Service in Thunder Bay was fine. The issue is UHaul's approach to one way trips. Booking in advance seems meaningless and there is no attempt to notify or help the customer until the last minute. This is the second one way trip this year that I have booked with UHaul and it is the second time UHaul's approach to one way bookings let me down. Made me lose time. Made me lose money. Caused avoidable stress during a move (apparently moving is one of the top 3 most stressful events humans go through even without terrible service from UHaul). At the last minute they notified me that the vehicle I reserved weeks in advance was not available. I ended up having to drive an hour instead of 10 minutes to pick up a truck. UHaul increased the truck mileage a little, but what about all the extra fuel I had to pay for? The wear and tear on my vehicle and nearly 2 hours of lost time when already on a schedule? Unfortunately there are sometimes limited or no alternatives to using UHaul and it seems UHaul takes advantage of that at the expense of the customer. Although I would like to never use UHaul again, another scenario may come up when UHaul is the only option and I will likely be at their mercy once again.

Lucinda G. 
Rating:
5.0

This was the best uhaul location I have dealt with.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Great dealership experience. Professional, knowledgeable and friendly!

JOHN O. 
Rating:
5.0

Our first pick up was originally 707 Memorial Ave, In Thunder Bay. The lady who was working their got our dates & time mixed up. Such a stressful situation. The 707 Memorial Ave, UHAUL, could not accommodate us because there was another booking. Our booking was supposed to be Aug 28th - Aug 30th. Go to pick it up, the reservation was for Aug 28th 2023, 2pm to 9pm. We live 3 hours away from Thunder Bay. We had to pick up the Uhaul in Thunder Bay, bring to Longlac. Pack it up & drop off back at the same spot. As you can imagine, finding out news, the uhaul that was booked was for only for 7 hours was unreal. My fiancé and I tried to keep our cool but we had a 4 bedroom place to pack before September 1st. Thank you to R Agostino & Sons & customer care for serving us in our time in need. It made moving 3 hours away from our home town alot easier unlike the uhaul on 707 memorial Ave in Thunder Bay. Please, take this comment seriously. If the second place did not have a uhaul a family of 5 would of be stressed. Immigrate Canadians need to make sure, they understand the born/raised Canadians. Miigwetch.

Brittney S. 
Rating:
5.0

Customer did not leave a comment.

Jack-MICHEAL L. 
Rating:
5.0

Joe was a great help thanks

Ed D. 
Rating:
3.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Jack-MICHEAL L. 
Rating:
5.0

The owner of this location was by far the best out of all the locations I have rented from over the last 10 years

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Benoit P. 
Rating:
2.0

I can during business hours and nobody was even there to help me with the drop off process. Would've gone somewhere else had I known nobody was going to be there when I dropped off. To improve for the next customer I would make sure there is actually staff at the location during business hours

Kurtis S. 
Rating:
4.0

Uhual is extremely un organized. My "guaranteed" reservation for 9am in geraldton was not guaranteed as I drove 4 hours out of my way to get it and the guy wasn't there to help me. At least they got their shit together and found me someone competent in thunder bay. Last time I'll ever use U-Haul. No compensation for the gas or time that I wasted going to geraldton. If it says guaranteed reservation don't believe them. U haul is trash

hank T. 
Rating:
3.0

Improve your app as I couldn't access to return truck and damage report. Telephone help was very poor

Timothy K. 
Rating:
4.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

never had any problems always great service

Jack-MICHEAL L. 
Rating:
4.0

Customer did not leave a comment.

Christina M. 
Rating:
3.0

Customer did not leave a comment.

dave H. 
Rating:
4.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Owner was very helpful with truck and trailer

Anthony C. 
Rating:
4.0

Joe was a great guy, easy, fast, cheap, exactly what i needed

Marcus S. 
Rating:
5.0

Nothing at all they were very helpful people

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Pedro J. 
Rating:
5.0

I would like a receipt if at all possible. I only received one for the drop off at 890 Barton street, which didn't have any price on it.

Sean G. 
Rating:
5.0

Have an accurate inventory on line. Both pick up and drop off locations were convenient and staff helpful. I have used uhaul several times in the last year and my only issue ever is lack of knowing what is actually available on the day I need it.

Darren H. 
Rating:
5.0

Customer did not leave a comment.

Vishnu K. 
Rating:
4.0

Customer did not leave a comment.

mitch D. 
Rating:
5.0

Customer did not leave a comment.

Edwin T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Great experience - Joe was friendly and helpful, even though I was only picking up a small trailer for a day or two, he went out of his way to make it easy and pleasant. I'll be back!

Jon N. 
Rating:
5.0

Awesome very helpful.

Ryan Z. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Took 3 mins to drop off. This process was nice

Shawn H. 
Rating:
5.0

Owner operator went above and beyond to hook us up and make sure all equipment was loaded and ready to go.

Donna-KEVIN N. 
Rating:
5.0

Very friendly and accommodating enjoyed time spent with owner

David S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
5.0

I like the way I was treated and I appreciate the customer service at this location.

sterling F. 
Rating:
5.0

Customer did not leave a comment.

Nisha P. 
Rating:
5.0

Customer did not leave a comment.

Benton L. 
Rating:
5.0

Great customer service, very helpful and nice.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Lorne R. 
Rating:
5.0

Customer did not leave a comment.

Weiqing Z. 
Rating:
5.0

Excellent service - Booking was easy and Joe was extremely helpful and timely in his assistance with this rental. Thanks!

James G. 
Rating:
5.0

Customer did not leave a comment.

Jian W. 
Rating:
4.0

The online service sucked but Joe was awesome took good care of me didnt take long was on my way

Dave C. 
Rating:
5.0

Customer did not leave a comment.

RON A. 
Rating:
5.0

Maintain top service Joe Agostino was excellent to deal with Thank you

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
5.0

Joe is the best

JOHN W. 
Rating:
4.0

We were very disappointed that we reserved a 26 foot trailer only to be told 2 days prior to pick up there were none available. We ended up with a 20 foot trailer which meant we needed to make other arrangements for additional equipment (extra trailer) For this reason we would be reluctant to use U-Haul again

Joseph K. 
Rating:
5.0

I dont think you can get any better I found the service #1 and everyone was polite and professional

Dennis M. 
Rating:
5.0

Joe is great!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

HARALD S. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
5.0

Customer did not leave a comment.

Cory P. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Earle L. 
Rating:
5.0

I believe that a full tank supplied at pick up would make it easier to fill it to the same level upon return. Great ramp and vehicle for an in town move. The online completion of the state of the vehicle is awesome and being able to upload photos to confirm works very well.

Myron K. 
Rating:
5.0

Our son returned the Truck on Monday, 2 days before. The service was friendly, will use this location again and recommend . Kindest regards Barbara Kleinboeck

Gerhard K. 
Rating:
5.0

Customer did not leave a comment.

Josua S. 
Rating:
5.0

Customer did not leave a comment.

Svitlana M. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Customer did not leave a comment.

STEVE V. 
Rating:
4.0

The only problem was with the UHaul.com site. I could not determine which of the many locations in Thunder Bay actually had the trailer I was looking for! Eventually, I had to drive around by over five sites before finding one that had it. The website should provide this service.

William U. 
Rating:
5.0

Very convenient location just off of Highway 11 & 17. Mr Agostino was very helpful and great to work with. I would definitely recommend this franchise and rent from them again.

James B. 
Rating:
3.0

Customer did not leave a comment.

VICTORS J. 
Rating:
5.0

Best service ever from Joe,no improvement needed

Rick D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

I had to drive 5 hours to pick up the truck. The Shady fools at the u haul pick up site, kept us another 3.5 hours fiddling ineptly with their broken down messed up ancient computer that neither owner knew how to use. They had not retrieved the vehicle transport I rented, & so we had to drive another 40 mins to retrieve it ourselves. They tried to over charge us, pocketing the extra money themselves, we suspected. As a result of these people, neither I nor my friends who went w me, nor the neighbors & friends we shared our u haul experience with, will EVER use U Haul for our moving experiences again. 100% pathetic and crooked.

Maureen P. 
Rating:
5.0

Thank you for making the rental process easy, pleasant, stress free and being so kind and accommodating!

paige J. 
Rating:
5.0

Customer did not leave a comment.

LOIS K. 
Rating:
5.0

All good

Elena P. 
Rating:
3.0

Was supposed to have newer model but got stuck with a price of junk that broke down twice, the windshield washer fluid also didn't work along poor lighting. Never again for the price we paid.

Winston R. 
Rating:
5.0

Great experience. Everything went exactly as planned Thanks to both locations for accommodating us.

Frank S. 
Rating:
3.0

It was a terrible experience prior. Not impressed

Lyne B. 
Rating:
5.0

Customer did not leave a comment.

monty P. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
5.0

Great service on pick up

Martin K. 
Rating:
5.0

Customer did not leave a comment.

Jed Z. 
Rating:
3.0

This location has two addresses which confuses your 24/7 app. It took over an hour to pick up the truck because I had to walk around two lots to find the precise “location” of the vehicle which was on the lot next door to the actual truck!

Sarah B. 
Rating:
5.0

Joe was amazing. Very friendly, helpful and personable. Would definitely go back to this location. Top notch service.

Shawna D. 
No reviews have been submitted for this location.

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